Fantastic, customer support is fast and reliable via chat, and it offers.

It's a basic tool to find out in real-time and get engaged with users around the world mentioning your brand. The dashboard is clear, price is good and the main functionality is a pure gold.

I am very much satisfied with Brand24 and the features that it has to offer.

When online tracking and monitoring comes to role you need best of the best because you either don't or you use the best.

Sometimes it's hard to filter out noise if your company name isn't unique enough.

Great way to track influence on all social medias with accurate results, I highly recommend this if you're involved in marketing.

Brand24 is one of the top options to monitor a brand online when it comes to functionality, price and user-friendliness.

A lot of spam results or mentions that are completely irrelevant. Their filters must be fixed and once in a while there are bugs (ex: word cloud goes offline frequently).

Brand24 are a fantastic group of people that know how to build a great product and support their customers. I can't fault them in any way.

Brand24 is a perfect tool for all those who are truly concern about customer relationship. So if you care about the brand image and high quality customer service this is a must-have.

The graphical user interface is easy to use and helps in facilitating communications with clients.

I loved the simplicity of the tool and how they are just focused on fulfilling one purpose that is to monitor your brand online.

Saved time going to news and Twitter platforms to understand manually what others are saying about the brand.

It helps bring up any important mentions that support your service or if there were any unsatisfactory customers who wanted more.

But much of the conetnt did not apply. People stopped reading them and it becasme not as valuable.

Customer support team is excellent and helps us in understanding the software better.

The data produced is great, the reports are also great. It's easy to use, cost effective and great functionality.

Quick and easy way to get social listening done.

After a conflict with Facebook, it has also limited capabilities of showing results from Facebook and Instagram.

I'm a marketing and PR specialist on the dropzone and I've been using Brand24 for 2 years now with some dead periods when the season is off.

It's super easy to use and works great. We tried several different keyword monitoring tools and Brand24 was the best price/quality ratio for us.

My experiences with brand24 are great because I can see what people are talking about my brand on all social media with one platform. Which saved me lots of money and time.

The best tool to monitor your presence online.

Not only does Brand24 have great customer service, Brand24 allows me to gather all the mentions of certain brands from all outlets of social media so I can create a portfolio that is easy to use.

Aside from that, they have a team of awesome people who are always at your service and are willing to support and help in any case.

A very intuitive and easy-to-learn interface while including some fairly advanced features.

The modular panels are very helpful and the design is pretty intuitive when you're constructing your email. I don't typically like drag-and-drop functionalities but this one does it pretty well.

It's been great and their customer service is really nice. They also offer referral discounts which is awesome.

It's incredibly intuitive, easy to create quality content, has good reporting tools and customer service.

The functionality of the email campaigns are great and we feel like we're just scratching the surface when it comes to their capability.

Our organization is unsure of if this is a problem with the company or Gmail, but that is one obstacle we have come across.

Constant Contact enabled us to influence our customers and win them over. This product is a great tool to help businesses achieve their goals and grow by increasing their online presence.

Amazing product to keep in contact with our donors and community partners. Social media integration works very well.

Overall, my experience since moving to Constant Contact has been great. It's easy to upload contact lists, create segmented lists, send and schedule campaigns, and build slick emails and newsletters.

This software can organize all of your email lists. It can also help create some really amazing promotional/news letter products to help the client stay connected with all of those emails.

Relatively easy to use and it accomplished our goal of reaching out to our customers on a regularly scheduled basis. For the price point it is very effective.

The only complaint (and it really isn't a complaint) is that they don't have a local feel to them. We are in a tough market.

Dislike with the Marketing program that you can only have 3 users on the product. Lost of times we needed more users.

Being contacted at inconvenient times by pushy, aggressive representatives who would take offense if you didn't have time to talk with them.

You don't pay more for the design, you pay more for the amount of emails you want to send it to. Also, customer service is HORRIBLE.

The feature that I like the best is the ability to manage the communication to a variety of people and split it into smaller groups if I need to.

I really had a poor experience with Constant Contact. I was so frustrated each time I had to work with it.

It integrates with Donor Perfect to keep track of correspondence with our donors. It allows for mass communication and the statistics are very helpful.

I love the constant contact platform. It's very easy to use and allows for seamless email marketing creation and distribution.

The gym was never opened again and they kept charging us for more than a year. They are refusing to refund the charges and did not stop charge our credit card until we cancel it with bank.

I liked that it was easy to manage contacts and subscriptions, as well as time the email releases. The engagement statistics are excellent.

Being able to contact our entire congregation pushing 1 button is awesome & it's super easy to use.

US Dollar

Brand24 is a social listening platform that gathers and analyzes all publicly available mentions of your keywords on the Internet. They're all accessible from a single dashboard.

How Brand24 Can Positively Impact Your Business?

1. Public Relations

Websites, blogs, online media, press releases, news sites, discussion boards, social media platforms, podcasts, newsletters, and video platforms are all covered by Brand24.

With Brand24, many PR professionals can monitor their brand on the web and stay on top of industry news. You'll also be able to create PR clippings, evaluate target audiences, acquire insights to improve PR strategy and measure the results of a PR campaign.

Brand24 will provide you with a lot of information about your brand, how it is perceived online and where and what people say about it. 

In addition to collecting mentions, Brand24 offers a plethora of analyzes to help you measure the performance of your online presence and the effectiveness of your PR activities.

Some of the most important features include: 
— Presence score
— Metrics of volume
— Metrics of engagement
— Metrics of reach 
— Metrics of sentiment 
— Metrics of influence
— Custom Reports 

2. Competitor Analysis

With Brand24, you can keep tabs on your competitors' business and industry trends.

You'll also be able to track their customer feedback, new product launches in recent weeks/months, and any competitive analysis from other brands that may compete against you!

3. Customer Insights

Monitoring discussions about your brand may provide you with many valuable customer insights.

Finding online opinions, suggestions, and feedback has never been more accessible, cheaper, or faster, thanks to solutions like Brand24.

A significant benefit of using a media monitoring tool is real-time data tracking and analysis. There's no need to waste time on surveys or interviews.

4. Sentiment Analysis

Thanks to sentiment analysis, you can track your brand on the Internet and determine the sentiment towards the brand.

It can be used in the various tabs of the tool's dashboard. Brand24 uses machine learning algorithms and natural language processing to analyze text data in real-time.

With Brand24, you can quickly check whether the mentions are positive, negative or neutral.

PR specialists can receive real-time notifications about any harmful content that appears on the web by using such a tool. By seeing a mention of negative customer sentiment, a company can react quickly and nip the problem in the bud before it turns into a social media crisis.

5. Influencer Marketing

Brand24 will allow you to find the most prominent influencers within your niche. You can collaborate with people who already love your brand! 

Brand24 provides data, such as sentiment analysis, influencer score, and the number of followers (for social media posts). This is exactly what you need to follow online influencers if you want to start an influencer campaign.

6. Customer Service

Brand24 gives brands instant access to their mentions in real-time on all social media platforms, including statements from influencers and individual comments. It allows brands to engage immediately and respond to positive and negative comments.

Our tool helps brands identify and interact with customers dissatisfied with their services or products. This allows brands to deal with dissatisfied customers more efficiently and effectively.

Our Slack integration can help keep track of all the highlights on the Slack channel while collaborating with your teammates.

As you can see, Brand24 delivers business intelligence that positively impacts many areas of your business. It’s a powerful source of knowledge helping you make more informed business decisions.

LongDescription

Real Time Analytics

Engagement Tracking

Mobile Alerts

Influencer Tracking

Email Alerts

Customizable Reports

Brand Tracking

Real Time Monitoring

Sentiment Analysis

Competitive Analysis

Project Management

Configurable Alerts

Audience Targeting

Collaboration Tools

Social Listening

Social Performance Management

Data Import/Export

Contact Management

Customer Experience Management

Social Media Monitoring

Multi-Channel Data Collection

Impact Measurement

Real Time Data

Filtering

Benchmarking

Social Media Integration

Real Time Notifications

Real-time Updates

Visual Analytics

Review Monitoring

Alerts/Notifications

Reporting & Statistics

Reputation Management

Response Management

Keyword Tracking

Dashboard

Press Monitoring

Alerts/Escalation

Real Time Reporting

Customer Engagement

Behavior Tracking

Reporting/Analytics

Influencer Discovery

Monitoring

Campaign Analytics

Trend Analysis

Feedback Management

Third Party Integrations

Competitor Monitoring

Campaign Management

@mentions

Article Author Database

Search/Filter

Hashtag Tracking

Social Mentions Tracking

Activity Dashboard

Web browser (OS agnostic)

Individual - 3 keywords, 2k mentions, $79 / month, billed yearly.
Best for tracking a small brand.

Team - 7 keywords, 5k mentions, $149 / month, billed yearly.
Ideal for startups and small businesses.

Pro - 12 keywords, 25k mentions, $199 / month, billed yearly.
Ideal for growing businesses and small agencies.

Enterprise - 25 keywords, 100k mentions, $399 / month, billed yearly.
Ideal for enterprise businesses and large agencies.


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Brand24

In Person

Live Online

Webinars

Documentation

Videos

Constant Contact delivers for small businesses with tools to simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience, Constant Contact aims to help users build strong connections and generate results.

Constant Contact aims to help users:

- Grow their audiences
Build a list fast with landing pages, social media lead ads, and more.

- Deepen customer relationships
Create professional emails, segment the list and automate messages to drive more engagement and sales for a business.

- Simplify social media
Create and manage social posts and ads to generate awareness, drive leads and promote growth.

- Sync with the apps already in use
Connect with digital tools already in use to grow and sell more online.

Real-Time Analytics

A/B Testing

Cataloging/Categorization

Sales Analytics

Customer Surveys

Multi-Channel Marketing

Surveys & Feedback

Newsletter Management

Social Marketing

Site Intercept Survey

Email Monitoring

Skip Logic

Lead Capture

Activity Tracking

URL Customization

SEO Management

Customer Segmentation

Templates

Subscription Management

Drip Campaigns

Real-Time Monitoring

Multi-Account Management

Marketing Calendar

Pre-built Templates

Order Management

Credit Card Processing

Shopping Cart

Calendar Management

Automated Publishing

Customizable Fields

Campaign Scheduling

Shipping Management

Template Management

ROI Tracking

Randomization

Campaign Segmentation

Email Tracking

Promotions Management

Email Campaign Management

Campaign Planning

Email Templates

Subscriber Management

Email Distribution

Content Management

Preview Functionality

Lead Management

Multi-Currency

Email Marketing

Mobile Access

List Management

Performance Metrics

Click Tracking

Media Library

Marketing Automation

Landing Pages/Web Forms

Event Scheduling

Question Branching

Event Ticketing

Email Reminders

Customizable CTAs

Workflow Management

Dynamic Content

Event Triggered Actions

Response Validation

Multi-Store

CAN-SPAM Compliance

Segmentation

Website Visitor Tracking

Automated Scheduling

Event Management

Customizable Templates

WYSIWYG Editor

Team Management

Image Library

Constant Contact prices are monthly, and based on the number of contacts in users email list or database.

Brand24 vs Constant Contact

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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