Engage360 Software
Engage360 Software
About Engage360
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Engage360 User Reviews
OVERALL RATING
Showing 1 - 5 of 23 reviews
Jeffrey
Verified reviewer
Company size: 51-200 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
July 2019
Vizury Overview
Pros
never have any error hence all the feature run very smoothly
Cons
the design of the UI is bad taste, looks like normal software no a good one
Sean
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
July 2019
Amazing Customer Service
We have set a majority of our clients up on these types of notifications and have seen excellent results.
Pros
The customer service that the Vizury team provides is excellent. All of my questions get answered in a timely manner and they are frequently coming out with newer updates that help improve functionality. The cost is also excellent.
Cons
I would like to see a bulk-upload option available as several clients want the ability to make large changes at once.
Reasons for choosing Engage360
The cost was better compared to other channels and the customer support at Vizury was far superior.
Reasons for switching to Engage360
Cost and Customer Service were better with Vizury. Also, functionality was a lot more improved.
Vivian
Company size: 201-500 employees
Industry: Apparel & Fashion
Time used: Less than 2 years
Review Source: Capterra
July 2019
Intuitive platform that suits business needs
Additional channel to reach out to users whom may not be targetable on other channels. More timely and personalized engagement that triggers when user is browsing on the site.
Pros
The webpush platform is very intuitive and simple to use. Trigger rules which we require for different campaigns are readily available and fits our use cases. Analytics on campaign performance is also available on the dashboard.
Cons
Custom integration settings seem to be complicated and documentation is lost when account managers change hands. Troubleshooting of issues may sometimes take awhile.
Syed
Company size: 51-200 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
February 2020
Vizury brings in incremental revenue with great customer support
It has brought in some decent incremental revenue, and we can customize the targeting quite a bit.
Pros
The excellent and quick customer support provided by their teams. Usually receive an e-mail reply back within 24 hours. Also the detailed targeting we can use with notifications is quite valuable.
Cons
The site could be more user-friendly, makes it difficult to change some things on your own without help.
Akshay
Company size: 2-10 employees
Industry: Retail
Time used: Less than 6 months
Review Source: Capterra
September 2019
Useful Tool to Contact Your Users
The overall experience with Vizury team and the platform has been incredible. The team of CSRs has been helping us at every juncture. They gave us entire product knowledge and still help us in setting up campaigns. The pricing is probably the best feature, as a company of any size can opt, as the pricing depends on the number of subscribers. It has been a good addition to our marketing arsenal.
Pros
Vizury Browser Push has been helping us contacting our customers frequently to cross-sell, up-sell, push our coupon codes, ask the customers to reorder, contact the users who abandoned their cart and much more.
Cons
Personalization (First name) is one thing that can be added (I'm not sure if it is already there & I'm not aware of it). Also, the customization of 'subscribe to our website' message is still pretty standardized. If this can be customized, it would be great.
