Buffer vs GetResponse

Buffer has 1141 reviews and a rating of 4.53 / 5 stars vs GetResponse which has 277 reviews and a rating of 4.11 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.53 / 5 (1141)
4.11 / 5 (277)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
September 29, 2021
October 26, 2021
Pros/Cons
  • Pros

  • The ease of implementation and ability for multiple team members to access the account is a huge plus. The scheduling process is very easy and intuitive.
  • The built-in analytics is a nice feature for a quick glance at the reach of multiple posts. They are continually updating with changing APIs and the new Campaign feature looks promising.
  • Cons

  • Using Instagram with any social media scheduling app can be a pain and Buffer is no exception to this rule.
  • Sometimes errors occur when scheduling a post and it is unpublished, which leads me to redo the work. What a terrible experience.
  • Pros

  • The user friendly features of the software and unending tutorials help a newbie like me pick up the best practices quickly.
  • It gives you great templates and products. The analytics are very helpful for tracking your results.
  • Cons

  • In then end the company billed my card twice while my account was Suspended then refused to grant me a refund for charges made to my account WHILE I HAD NO ACCESS TO MY ACCOUNT.
  • It can be frustrating using the drag and drop editor and in comparison to other drag and drop editors and it can feel very limited.
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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