I love Campaign Monitor

Pros

I am a web developer and their API is fantastic to use. It is easy and straightforward.

Cons

Some things within their GUI are hard to find and some extra logging features for developers would be handy.

We've tried many, and this seems to lead the pack.

Overall, the best email marketing solution my team has worked with in the last year. Fair value for money i must say too.

Pros

- Great suggestive features such as email-body formatting tips - Nice delivery and send-out time - Extensive scenario handling for segmentations and optional blocks - Great responsiveness of website across multiple form factors on devices(mobile, tablet, etc)

Cons

- Some features and configurations can be a bit hard to figure out without a fairly technical background - Email builder templates felt a bit restrictive in terms of styling and formatting options

The whole package in one site

We recently switched from another email marketing site/tool and decided to go with Campaign Monitor due to having everything (testing, design, deployment) on the site. No more sending a test email to separate websites. Their customer support was super helpful with the transition.

Pros

Campaign Monitor had everything our company was looking for and more. We like that you can use their template or bring in your own. We like the option to use just a text version for emails. We LOVE that we can send out 2 versions of one campaign by trying a different subject line. You get to see what gets the best click rate. We also LOVE that there is a built in SPAM check as well as testing email in many email clients...Outlook, Mobile, etc.

Cons

It takes a little bit getting used to setting up a custom email. I find myself going back and forth from the different screens. I just need to get used to using the site as it is new for us.

Do not recommend. Better Platforms for the price.

There are many platforms out there at a much lower cost that offer more robust features and functionality and that can be hooked up to Salesforce in a way that might not be as seamless but would be worth it.

Pros

It is fairly easy to use and integrates with Salesforce, which is why we chose it over Pardot when making an initial selection.

Cons

There are many limitations, from design to ability to customize the registration confirmation message (no modal???). Also, no way to tell the difference between hard bounces, which makes it impossible to automate deactivation of contacts in Salesforce.

The Best Email Service Provider on the Market!

Campaign Monitor is wonderful. I recommend it enthusiastically to anyone looking for a full service, easy to use email platform.

Pros

Excellent customer service -- a human picks up the phone when you call and works with you to creatively solve problems, if you use the Premier tier. Dashboards and analytics are all intuitive and easy to use. Automation journeys are easy to build and update. Drag and drop templates are easy to use.

Cons

I wish we could establish settings to automatically scrub emails after that were inactive over a certain period. These segments are already created automatically, but we have to export files and copy in email addresses to remove subscribers. I also wish it integrated with ZeroBounce, my preferred email deliverability tool. I also sometimes wish I could edit the HTML on particular sends.