--- title: "Campaign Monitor by Marigold Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Campaign Monitor by Marigold. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Campaign Monitor by Marigold is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/campaign-monitor-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [Campaign Monitor by Marigold](https://www.softwareadvice.com/marketing/campaign-monitor-profile/) / Campaign Monitor by Marigold Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/campaign-monitor-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/campaign-monitor-profile/alternatives/) # Campaign Monitor by Marigold User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 507 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 327 reviews (64%) - 4 stars: 138 reviews (27%) - 3 stars: 33 reviews (7%) - 2 stars: 7 reviews (1%) - 1 star: 2 reviews (0%) ### Most mentioned pros - Campaign Monitor is a good software to use if you are looking for an easy all-in-one solution for sending out marketing campaigns. - We have custom templates setup for most of them which is flexible enough for our needs. - It is a great tool for email management across different platforms, different browser. ### Most mentioned cons - The software for segmentation and automation is very clunky. - The Salesforce integration was painful. - Campaign Monitor also allows you to upload the campaign in HTML format and automatically generate a plain text version. But the generated text is not great for HTML lists as they all appear as a single paragraph, which is unlikely. ## Campaign Monitor by Marigold customer reviews Showing reviews 1-25 of 507 (page 1). ### Email Marketing Automation System that Actually Delivers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Biotechnology - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am not a Marketing GURU, but I use Campaign Monitor nearly daily to ensure emails deliver reliably. I like that it offers drag-and-drop email builder which saves time when creating customizing and sending outbound emails. #### Cons I am among the teams that fix any bugs that arise when marketing experts are using Campaign Monitor - currently, there are no errors that have been reported. --- ### Campaign Monitor is a great software to send all your email campaigns - Overall rating: 5/5 - Reviewer: Ben E. - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: 1-3 years · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered We have found that using Campaign Monitor has really helped us to have all of our email campaigns in one place. Even new employees have got to grips with the software pretty quickly and have found it easy to edit and send new campaigns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Campaign Monitor is a good software to use if you are looking for an easy all-in-one solution for sending out marketing campaigns. We use Campaign Monitor for both our internal and external comms and have found it very easy to use for all of our employees who have used it. #### Cons Editing the email you are looking to send out is quite easy, but there could be more features that allow for different style solutions when editing. --- ### Years of Great Service and Still Impressed - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been excellent. Campaign Monitor is reliable, intuitive, and backed by a support team that responds quickly and thoroughly. After years of use, we remain extremely satisfied with both the platform and the people behind it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve been using Campaign Monitor for years and it continues to impress. [sensitive content hidden] and the entire support team have been outstanding. Ultra-fast communication, thorough, and always quick to resolve any issues we might encounter. The newsletter platform is straightforward, intuitive, and reliable. Highly recommended for any organization seeking an email-marketing tool that just works, is simple to use, and makes reviewing your metrics easy. #### Cons Honestly, there’s nothing significant to complain about. Any small question or issue we’ve had has always been handled quickly by their support team, so we’ve never experienced anything that felt like a true drawback. --- ### Great tool for management and marketing across different platforms, browser - Overall rating: 4/5 - Reviewer: Shilpa R. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is a great tool for email management across different platforms, different browser. It helps analyzing data for campaign marketing, email marketing, social media marketing. #### Cons It is a great tool for email management across different platforms, different browser but at the same time it is a paid tool --- ### A solid newsletter solution - Overall rating: 4/5 - Reviewer: Christopher D. - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Campaign monitor offers good value and a varied feature set. I have a range of clients small to large that use this service for their newsletter campaigns. We have custom templates setup for most of them which is flexible enough for our needs. #### Cons The interface/flexibility for custom templates is quite weak. We have found even in not so complicated templates it being not quite as flexible as we would hope. --- ### Marketing Web & SEO Manager - Overall rating: 3/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 2-10 employees The reviewer found the software easy to adopt, which helped their team automate email marketing and manage customer segments. They highlighted the need for enhancements in integrations and the ability to access the platform via a mobile app. Full review available after login on Software Advice --- ### Campaign Monitor Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Research - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Campaign Monitor has been positive. It is a great platform for creating and managing email campaigns. It is easy to use and user-friendly. It also has a lot of features that make it easy to customize and tailor your campaigns. The customer service is also great, with a helpful and knowledgeable team available to answer any questions I have had. and easy to use. The visual editor is simple and powerful, allowing users to quickly create and customize emails. The automation features make it easy to set up complex campaigns and the analytics tools provide useful insights into the performance of campaigns. The customer service team is also very helpful and responsive. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I really like the simplicity of Campaign Monitor. It is easy to use and understand. The drag-and-drop editor makes it really easy to create beautiful, responsive emails. I also appreciate the ability to segment and personalize emails to target different user groups. The reporting interface is also very helpful for tracking email performance. The customer service has been excellent. Whenever I have had any questions, the team has been quick to respond and very helpful. #### Cons Their templates were limited and customization of those templates was limited too. The design elements were not user-friendly and navigating the user interface was a hassle. Additionally, their support options were lacking and customer service was not always very helpful or knowledgeable. Furthermore, Campaign Monitor lacked in reporting and analytics capacities, making it difficult to measure the performance of campaigns and to make informed decisions based on the data. --- ### Classic Email Provider keeping up with the times. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Campaign Monitor makes it super easy to build clean, professional emails. The templates look great, and tweaking them to fit our brand is simple. The drag-and-drop editor is smooth, and it’s quick to make changes. I love how it simplifies targeting, making it easy to reach the right audience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Campaign Monitor keeps our email marketing on brand and hassle-free. It’s a solid pick for businesses that want professional designs without the headaches. It’s easy to use, and the designs are always sharp. Emails get delivered reliably every time. #### Cons Reporting feels a bit basic compared to some other tools. Very sufficient. --- ### I have been a user for a number of years. I own a retail store and use to communicate w/customers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered IT helps drive customers into the store and to stay in touch with them, in general. We can present images that focus on what we want customers to think about. It gives customers a way to send feedback, if they want to do so. It provides attractive templates that allow us to create a consistent, recognizable look. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has a lot of power and flexibility. A user with little computer expertise can make it work, or more complex efforts are possible, too. User support is excellent, regardless how large or small you might be. I don't think it would be possible to find a better communications vehicle for the cost. #### Cons I would like to see more WORD functions included in the email text options. I would include underlining, bullet lists and few other options. --- ### Campaign Monitor for Email Marketing - Overall rating: 5/5 - Reviewer: Tobi C. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using the system daily, using the analytics and insights reports to make needed changes for better results in the next campaign. The software is great and really an essential tool for any business looking for email marketing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, very intuitive and has everything and more. You learn so much by using the software. #### Cons Compliance and setup can take some time, so planning ahead is vital to avoid delays in campaign sends if you a new to the software or have a large database to send to. --- ### Best Email Marketing tool available - Overall rating: 4/5 - Reviewer: Stephenie K. - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: 3-5 years · weekly - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoy using Campaign Monitor and will continue to use it for years to come. They are constantly adding new features and updating how things function as new technologies arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I have been using Campaign Monitor for almost 10 years now and I love the consistent updates available and that the software is always on the edge of what is trending in email marketing. I also love that it is super user-friendly and anyone can learn how to use it with very little training. My favorite feature is the fact that it takes the guesswork out of wondering whether your email will preview on a phone or tablet. The built-in mobile device/tablet view is fantastic and I use that every time I send an email out to make sure it looks good on desktop and mobile. I also like the reporting feature that lets you see who opened your email and who didn't and other useful stats. #### Cons As a designer, I wish I could customize the emails a little more and that CM provided more formatting options when creating the email, but I understand it has to meet the need of the masses more than my niche market. --- ### Great site for designing custom or template marketing emails - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered We are able to reach many people sending out our digital campaigns. With the A and B versions available in each campaign, we can learn what to add to our next campaign to get better click through rates. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Even though Campaign Monitor has email templates to use for designs I design custom emails outside the website and upload the html, which is easy enough to do and enables you to see a preview and edit it real time on the site. We also find the option to have a text only version of the email convenient. The site has its own inbox and spam testing on several clients so we know how our email will look in people's inboxes and this helps avoid email display problems as well as it ending up in a spam folder. The option to send out A and B versions of our email campaigns has been invaluable. We can see what works and what doesn't with each email campaign. #### Cons I have nothing really negative to say about this software for what I use it for. When I first started using it, the location and functionality of things on the page was not intuitive but they have made huge improvements to the website that make it easier to navigate and set things up. --- ### Good - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Here we have a lot of things to consider on both sides. Overall I would call it good as I did in the review title. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I like that Campaign Monitor has easy email templates with drag and drop graphics and stock photos, easy automation tools, and a good user experience in general. Analytics are thorough to me and I like paying a low subscription charge. #### Cons First of all, I didn't like the way they conducted customer support. Can't call or even live chat. To me that says it's not a priority.On top of that they're missing some social media tools plus CRM and integrations. I don't consider it easy to customize. There's a free trial but it's limited. --- ### We've tried many, and this seems to lead the pack. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the best email marketing solution my team has worked with in the last year. Fair value for money i must say too. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Great suggestive features such as email-body formatting tips - Nice delivery and send-out time - Extensive scenario handling for segmentations and optional blocks - Great responsiveness of website across multiple form factors on devices(mobile, tablet, etc) #### Cons - Some features and configurations can be a bit hard to figure out without a fairly technical background - Email builder templates felt a bit restrictive in terms of styling and formatting options --- ### Great Email Automation Tool: Campaign Monitor - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Internet - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Campaign Monitor has been very positive. It is an intuitive and user-friendly platform that allows me to easily create and send emails. The analytics and customer support are also helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Campaign Monitor is an excellent email automation tool that is user-friendly and easy to use. It has an intuitive interface, great customer support, and comprehensive analytics. I appreciate that I can easily customize my emails and track their performance. #### Cons The only downside of Campaign Monitor is the cost. It is quite expensive compared to other solutions. Additionally, some features are limited, such as the ability to personalize emails based on customer segments. --- ### Creating and testing a email campaign is so efficient ! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Internet - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Campaign monitor to import my emails then test them. Once the rendering is good for me, i can send it to my mailing lists. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Importing an email is really easy and having the preview is good too ! The assistant is a good tool, helping to improve the code / rendering of the email. #### Cons Mobile preview of the email doesn't see to work on my browser (Brave), looks like it's not reading my media queries. --- ### A mid-level email platform that's easy to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There are a few tailored features with Campaign Monitor which work well, but there is still room for improvement. I wouldn't use this with large teams (ie. 5-10 people) but for smaller teams this is great and the lists and reports work well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Creating emails has come a long way on Campaign Monitor, particularly in the past few years making it a stronger competitor. You can be more precise with your designs, coding your own emails, managing lists and getting much more in depth reporting. They also provide a ton of help guides and blogs with scenarios and useful 'how-to's'. #### Cons You can't edit spacing, line heights etc as easily as you can on other platforms. If you work on a lot of campaigns and have multiple people accessing the platform at the same time, it can be more difficult to manage your campaigns and you can't tell if someone else is in a template, so that can cause problems. --- ### Very easy to use as a email service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Campaign Monitor is one of the very effective email marketing software that can be used even for a newcomer that has never use this kind of this software before. It can be configure to sent multiple type of email marketing to find the winning email for that set of audience list. #### Cons It lacks of tools to customized the email body, and not much design that we can create for our email marketing. We can only choose from the template design that provided by the software and not all the template design is fit with the email objective. I really hope they can add more design for the template. --- ### "Campaign Monitor is perfect for our company" - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been able to increase our email marketing and communication channels thanks to the support of Campaign Monitor. With inbound leads, we were able to conduct many campaigns at the same time without having to worry about keeping track of everything in spreadsheets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Campaign Monitor provides a wide range of advice on email design. That it takes so little time to get here and send out a message is wonderful. It's always there for you. This is a great tool for writing and distributing email newsletters, and it's simple to use. It works perfectly with Salesforce and provides you with the finest possible outcomes. So when it comes to making a choice, I always go with Pardot over it. Email automation campaigns may be set up in a matter of minutes. #### Cons This program has nothing to complain about. In my opinion, alternative Pre-design templates that can be readily altered and that pique the curiosity of people should be made available. It's a fantastic tool. If there are any mistakes that can be quickly remedied, we will do so. --- ### Campaign Monitor by Marigold Is Easy to Use - Overall rating: 5/5 - Reviewer: Federico F. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the reliability of Campaign Monitor by Marigold. Campaign Monitor by Marigold has effective features. #### Cons I do not hate Campaign Monitor by Marigold at all. Campaign Monitor by Marigold is so amazing. --- ### 'Campaign Monitor' - The most effective email marketing tools. - Overall rating: 5/5 - Reviewer: Md Jahan M. - Industry: Internet - Company size: 10000+ employees - Product usage: less than 1 year · weekly - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For digital marketers, it's a dependable email marketing program. I enjoy using this tool because it gives so many options for customizing email templates and running a successful campaign. A really useful tool for personalizing your own appealing email template, which aids in lead engagement. #### Cons It has sufficient components that I desire. So not received any bad cases. --- ### Good product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Campaign monitor is an incredibly useful platform for sending out bulk emails quickly and conveniently. It features a spell checker, the ability to create custom templates, the option to send test emails, and powerful analytics. #### Cons I have no complaints about the program - it's excellent! However, we had to settle for a different software option due to cost. --- ### Extremely sensational and fantastic Email Marketing solution. - Overall rating: 5/5 - Reviewer: Tanushree K. - Industry: Consumer Goods - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Facilitate great email marketing and automation. Enables ease to create engaging emails. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simple to create and launch targeted email marketing campaigns with Campaign Monitor.It's simple to connect and engage with our audience seamlessly using this tool.I like the ease to track and manage campaigns with this tool. #### Cons Every aspect of Campaign Monitor delights me because all our objectives are achieved efficiently thus I got zero demerit to highlight. --- ### I love Campaign Monitor - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am a web developer and their API is fantastic to use. It is easy and straightforward. #### Cons Some things within their GUI are hard to find and some extra logging features for developers would be handy. --- ### Easy to use, great customer support! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Easy to use, no glitches, email deliverabillity is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Drag and drop features are perfect. Reporting is great too. #### Cons Possibility to control and set up text spacing in email. ---