About Chatmeter

Chatmeter is a local listing and social media management solution that is designed for businesses in several industry verticals, including retail, automotive, healthcare, finance, real estate and hospitality. It allows organizations to streamline processes related to localized listing creation, customer review analysis, SEO rankings management and more on a centralized platform. Chatmeter enables staff members to collaborate, create content and schedule post publishing across multiple social media platforms, including Instagram, Facebook, Twitter and Google. It lets employees use natural language processing (NLP) technology to conduct text and sentiment analysis to gain insights into customer satisfaction. Additionally, supervisors can automatically monitor and res...

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Chatmeter User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 73 reviews

User Profile

Kelcie

Restaurants

Verified reviewer

Company size: 1 employee

Industry: Writing and Editing

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed January 2019

Chatmeter

Pros

Everything you've ever wanted to know about your reviews you're able to find on Chatmeter. It's truly incredible. Plus, it's a super robust platform to use. It allows you to respond to multiple reviews at a time, as well as pull detailed information about each location you have. All around a really cool, insightful program.

Cons

This is going to sound silly, but all in all the look of the software is a little dated. While they're on the cutting edge of all things reviews, the platform looks like its from 1999. lol. Just a little thing.

Response from Chatmeter

Hi Kelcie, thank you for taking the time to review our software. We're happy to hear that our platform helps you respond to multiple reviews at a time! We have made a lot of great updates to our platform over the past year and I will be sure to pass along your feedback to our design team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

Replied June 2020

Roger

Dog Haus

Verified reviewer

Company size: 11-50 employees

Industry: Restaurants

Time used: Less than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2020

Platform For Success

Everyone I have worked with on the Chatmeter team has been a true professional, a great listener and incredibly helpful. The software itself is robust and easy to use. We've been with Chatmeter long enough to witness several major new feature rollouts and they've all been seamless. What's more, I am a huge fan of Chatmeter's weekly webinars. They are always full of great information and although I consider myself to be a very skilled professional when it comes to both reputation management and listings management, I always leave each webinar having learned something new, as well as reviewed important topics and details to keep them top of mind.

Pros

I love the ease of use, customization, insights and data analysis and all-in-one nature of the Chatmeter platform.

Cons

I recently requested a missing feature related to review response templates and was told by our customer success representative that it was already in development. Love the fact that Chatmeter takes its platform development seriously and is listening to its customers to continually improve the product.

Reasons for choosing Chatmeter

The Chatmeter team's attitude and responsiveness, coupled with the platform's being a leader in the industry made all the difference.

Reasons for switching to Chatmeter

Chatmeter's a much more comprehensive and robust platform for reputation management than Yext is. Chatmeter also has much more detailed data insights and analysis.

Response from Chatmeter

Hi Roger, thank you for taking the time to review our software. We're happy to hear that you love our all-in-one platform and it's easy to use! We're glad you enjoy watching our weekly webinars, let us know if you'd like to be featured as a guest speaker! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

Replied August 2020

Stephanie

Fast Pace Health

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Value for money

3

Customer support

5

Functionality

3

Reviewed November 2020

Good on a smaller scale

Overall it's good. Our customer success representative is really great and goes above and beyond to help us where she can. She responds very quickly and escalated our issues. We've had too many issues though that go unexplained at times. The platform is very glitchy.

Pros

I really liked it at first and think it's a great starting platform to manage reviews and listings for any company under 100 listings. Once you grow out of that, it seems like you outgrow the platform.

Cons

Not able to modify or set any of the sentiments. Sometimes the A.I. registers random words that are completely irrelevant like "girl" or "there." We would have liked to tag and track things like "mask" "COVID testing," etc. But I can only do that using the reports tab. Also, not being able to manage Yelp, Apple, Yahoo, Bing, or Yellowpages within the platform can get backed up. Chatmeter was not able to help us with issues regarding Facebook spam policies. We had to go and research it ourselves. We assumed Chatmeter would have a partnership with Facebook.

Reasons for choosing Chatmeter

I was not a part of the decision process.

Response from Chatmeter

Hi Stephanie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings and reviews! We're sorry to hear that you think you've outgrown our platform, we actually help many enterprise companies with over 500 locations manage their reputation, listings, social, local SEO, and more! Please let us know how we can better help you better utilize our platform. In our platform, you can respond in-dash to Google, Facebook and Yelp reviews. For all others, you can simply click out from Chatmeter to respond. Thank you for your feedback on our sentiment analysis tool, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have.

Replied December 2020

Jessie

Allied Orion Group

Verified reviewer

Company size: 501-1,000 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed June 2020

Makes My Job So Easy!

The customer service is amazing, and the product offerings are continuously getting better and broader.

Pros

With over 120 different properties, Chatmeter is SO easy to filter in all reviews, ensure listings are correct, and mass publish to social media. All of our property managers and regional supervisors are set up to receive weekly review emails, and because of this they can easily stay on top of issues. It would be impossible to manage such a large portfolio without Chatmeter.

Cons

The only things I wish for is link previews, meta descriptions, and clickable photos when posting links on social media, as well as full access to review responses in the dashboard (ApartmentRatings, Apartments.com, etc.)

Reasons for choosing Chatmeter

I was not involved in the decision making process, but I believe Chatmeter gave us the best price.

Response from Chatmeter

Hi Jessie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings, social media, and reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

Replied June 2020

Jen

Fath Properties

Verified reviewer

Company size: 51-200 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

4

Customer support

3

Functionality

4

Reviewed November 2020

Chatmeter will save you time.

I enjoy doing business with Chatmeter, our reps are very available and always ready to answer questions, troubleshoot issues or do training with our teams.

Pros

Chatmeter puts almost everything you need for reviews in one place, you can read reviews, respond, research and report all from one dashboard for all your review sources.

Cons

From time to time we will see old reviews pop up again and we never get a straight answer as to how they got back into the system. This can be confusing and time consuming to figure out that they are not new as they may seem but previously responded reviews.

Reasons for choosing Chatmeter

Chatmeter had a more robust software with more capabilities for us.

Response from Chatmeter

Hi Jen, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have.

Replied November 2020

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