About Chatmeter

Chatmeter is a local listing and social media management solution that is designed for businesses in several industry verticals, including retail, automotive, healthcare, finance, real estate and hospitality. It allows organizations to streamline processes related to localized listing creation, customer review analysis, SEO rankings management and more on a centralized platform.

Chatmeter enables staff members to collaborate, create content and schedule post publishing across multiple social media platforms, including Instagram, Facebook, Twitter and Google. It lets employees use natural language processing (NLP) technology to conduct text and sentiment analysis to gain insights into customer satisfaction. Additionally, supervisors can automatically monitor a...


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Supported Operating System(s):

Web browser (OS agnostic)

37 Reviews of Chatmeter

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(25)

25

4 stars

(12)

12

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 37 results

July 2020

Roger from Dog Haus

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Platform For Success

Everyone I have worked with on the Chatmeter team has been a true professional, a great listener and incredibly helpful. The software itself is robust and easy to use. We've been with Chatmeter long enough to witness several major new feature rollouts and they've all been seamless. What's more, I am a huge fan of Chatmeter's weekly webinars. They are always full of great information and although I consider myself to be a very skilled professional when it comes to both reputation management and listings management, I always leave each webinar having learned something new, as well as reviewed important topics and details to keep them top of mind.

Pros

I love the ease of use, customization, insights and data analysis and all-in-one nature of the Chatmeter platform.

Cons

I recently requested a missing feature related to review response templates and was told by our customer success representative that it was already in development. Love the fact that Chatmeter takes its platform development seriously and is listening to its customers to continually improve the product.

Reasons for Choosing Chatmeter

The Chatmeter team's attitude and responsiveness, coupled with the platform's being a leader in the industry made all the difference.

Response from Chatmeter

Replied August 2020

Hi Roger, thank you for taking the time to review our software. We're happy to hear that you love our all-in-one platform and it's easy to use! We're glad you enjoy watching our weekly webinars, let us know if you'd like to be featured as a guest speaker! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

August 2020

Amy E from CENTURY 21 Affiliated

Verified Reviewer

Company Size: 201-500 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2020

Consistency Game Changer

Overall, we're happy with our experience with Chatmeter and they've been great about updating and creating new features over the years.

Pros

Chatmeter has dramatically changed our ability to keep consistency across our broad footprint.

Cons

The review builder is not useful/none feature. I would like the ability to send out review surveys/reminders from Chatmeter.

Reasons for Choosing Chatmeter

We liked their added features with the Review Builder, this tipped the scale. Unfortunatley, Review Builder was no long useful shortly after signing up with Chatmeter. However, there dashboard is easy to use and their customer service [SENSITIVE CONTENT HIDDEN] is always great to work with!

Response from Chatmeter

Replied August 2020

Hi Amy, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use and that you enjoy working with our customer service team! Thank you for your feedback, Review Builder is still available in our platform. Our Review Builder feature gives you insight into the local customer experience at every location with customizable templates, unique survey options, and widgets for your website. Please reach out to your Customer Success Manager to learn more about Review Builder and with any other feedback you may have.

August 2020

Carrie from Cascade Eye & Skin Centers

Company Size: 201-500 employees

Industry: Medical Practice

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2020

Helpful Resource

Chatmeter is a fantastic resource for eliminating multiple logins and dashboards for maintaining review sites and managing online listings.

Pros

It's great having the dashboard to login to for quick and easy review monitoring and online directory access.

Cons

The dashboard provides a lot of information which is great, but can be a bit overwhelming to begin with.

Reasons for Choosing Chatmeter

The complimentary trial has been a great way to experience the product before committing.

Response from Chatmeter

Replied August 2020

Hi Carrie, thank you for taking the time to review our software. We're happy to hear that our platform helps you monitor your reviews easily! Subscribe to our weekly blogs at https://www.chatmeter.com/blog/ for helpful tips and information on how to best utilize the Chatmeter dashboard. Feel free to reach out to me at cwong@chatmeter.com with any other feedback or questions you may have.

June 2020

Jessie from Allied Orion Group

Company Size: 501-1,000 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Makes My Job So Easy!

The customer service is amazing, and the product offerings are continuously getting better and broader.

Pros

With over 120 different properties, Chatmeter is SO easy to filter in all reviews, ensure listings are correct, and mass publish to social media. All of our property managers and regional supervisors are set up to receive weekly review emails, and because of this they can easily stay on top of issues. It would be impossible to manage such a large portfolio without Chatmeter.

Cons

The only things I wish for is link previews, meta descriptions, and clickable photos when posting links on social media, as well as full access to review responses in the dashboard (ApartmentRatings, Apartments.com, etc.)

Reasons for Choosing Chatmeter

I was not involved in the decision making process, but I believe Chatmeter gave us the best price.

Response from Chatmeter

Replied June 2020

Hi Jessie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings, social media, and reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

August 2020

Colin from BrightView

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

August 2020

Great place for one-stop reputation management

We are happy with Chatmeter and plan to continue using it.

Pros

Overall, we have been happy with Chatmeter. Since we have so many locations and listings, Chatmeter makes it easy to get alerts in a single place. Being able to respond right from the Chatmeter platform is great.

Cons

The SEO web tracking feature leaves a lot to be desired. It is often inaccurate or blank and challenging to customize.

Reasons for Choosing Chatmeter

We had an outstanding recommendation from someone in marketing that I trust very much.

Response from Chatmeter

Replied August 2020

Hi Colin, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings and reviews all in one place! Thank you for your feedback on our SEO web tracking feature, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have.