Chili Piper Software

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About Chili Piper

Chili Piper is a business VoIP platform that helps enterprises schedule online meetings/appointments and streamline communication across the organization. Professionals can create customizable meeting templates with dynamic fields such as title, location, description and length. Chili Piper allows businesses to add multiple users on the platform and view upcoming meetings on a calendar. Managers can remind prospects and meeting assignees about scheduled appointments via email notifications or SMS. Additionally, organizations can collect lead information through web forms and automatically assign incoming requests to agents based on region, ownership or configured rules. Chili Piper facilitates integration with various third-party applications such as Salesforc...

Chili Piper Pricing

Please see pricing details here. https://www.chilipiper.com/pricing

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Available

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Chili Piper User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 87 reviews

User Profile

Benjamin

SnackNation

Verified reviewer

Company size: 51-200 employees

Industry: Food & Beverages

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Functionality

4

Reviewed November 2018

Making it earlier to book meetings

Chilipiper has allowed us to grow up a bit with respect to our opp distribution from SDRs to AEs. The fact that we can assign percentages of distribution is a nice feature that if used properly can make a real impact in how many deals we are able to close on a monthly basis. Customer support tends to be pretty quick and I enjoy seeing the company grow along with us.

Pros

I like the interface and the intuitiveness is second to none that I have seen in the industry. I really appreciate how I am able to put my calendar's availability in emails to send to prospects, it looks great and works exceptionally well.

Cons

The lack of customization on the admin side. The fact that I can't order assigned meeting queues once they have been established just seems silly. A company's need changes consistently and we shouldn't be forced to delete meeting queues to have the order we want.

Brooke

Donesafe

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed November 2020

Chili Piper is incredible - both the software and their team

Pros

I can't say enough amazing things about Chili Piper. It has increased our number of meetings booked with AEs, with leads (that meet our qualification criteria) able to book a meeting with an AE directly after completing a form on our website. Not only that, but the suggested times functionality within emails (where you can suggest meeting times to a prospect that enables them one-click booking from within the email) is a game changer - with huge success from this feature alone. The platform is intuitive and easy to use and also has huge scope for meeting a range of use cases. But not only is the platform fantastic, the Chili Piper team and our technical lead [SENSITIVE CONTENT HIDDEN] is hands down the best, giving next-level support and care for customers and their use cases to solve. Thank you [SENSITIVE CONTENT HIDDEN]!!

Cons

Excited for their Hubspot integration coming out soon!

Reasons for choosing Chili Piper

Calendly is fantastic, but doesn't have the full range of features that Chili Piper does (that being said, Calendly is a slightly different type of product to Chili Piper and may not be a direct competitor). Calendly provides fantastic calendar booking functionality, but it doesn't enable meeting booking off forms or emails.

Ted

Virtru

Verified reviewer

Company size: 51-200 employees

Industry: Internet

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

1

Customer support

1

Functionality

2

Reviewed January 2021

Do Not Purchase if you use LeanData

It would be one thing if Chilipiper customer service was interested in working with us to fix the issues but they are not inclined to do so. When they have engaged, they have been patronizing and impatient.

Pros

We us the automated calendar functionality - when it works and prospects are able to schedule time directly on our reps calendar, it works well and helps schedule meetings.

Cons

The software conflicts with LeanData. Chilipiper will tell you there is no problem and they deal with this all the time but the catch is that Chilipiper A) takes forever to populate fields that are crucial for routing the leads properly and B) sometimes just straight up doesn't populate those fields. We were promised during the sales process that there would be no problems with LeanData and now that there are, Chilipiper Customer Service is completely ignoring us. We have been forced to disable Chilipiper.

User Profile

Jacco

PhotoShelter

Verified reviewer

Company size: 51-200 employees

Industry: Photography

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

3

Customer support

4

Functionality

4

Reviewed November 2018

No more wasting time and lost demos

Chili Piper has helped us no longer waste time and lose demos from the website or no shows.

Pros

Chili Piper allows us to streamline the workflow of prospects and SDRs scheduling demos with AEs, adding security they will happen. With a few clicks our SDRs can book a demo for the right AE which is then automatically synced with Gcal, Salesforce and Zoom. For any visitors on our website it is even easier to book a demo when they want - unbelievable there are still companies that don't make it easy to speak with them.

Cons

Because Chili Piper facilitates an efficient process syncing various different softwares, there may be issues when one of them is off or not synced correctly once in a while. Not a problem caused by Chili Piper though and the team is always there to support in these instances.

User Profile

Jared

rasa.io

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed November 2018

Best Scheduling Software I've Used

I've scheduled so many meetings in an efficient way using Chili Piper that it's hard for me not to roll my eyes when I get dragged into endless emails of someone else trying to schedule something. If you're in sales, this is a must-have tool.

Pros

I've used most other scheduling software out there, and what I like the most about Chili Piper is the ability to suggest times directly in an email so the recipient can schedule something in one click. I've had multiple occasions where I'll make a last-ditch effort with an unresponsive prospect by suggesting a meeting with some times via Chili Piper and I'll get no response, but a calendar invite shows up on my calendar magically.

Cons

Doesn't sync with multiple calendars (meaning you can only coordinate with one calendar account).

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