CloudCherry is a cloud-based customer relationship management (CRM) that helps brands track and improve customer engagement by mapping customer journeys, collecting omni-channel feedback and measuring its Net Promoter Score.

CloudCherry features a statistical model called the Customer Delight Meter. This model seeks to quantify customer satisfaction with their experience by mapping each step of the customer journey and gathering feedback at every point.

Users can gather feedback from customers through a wide range of channels and touchpoints, including paper feedback forms, tablet surveys, web surveys, email surveys, IVR surveys and SMS surveys. CloudCherry pulls data from all of these disparate feedback channels into a single unified dashboard for deriving insights.

CloudCherry can be purchased on a per user basis. Users can take advantage of implementation services, consultancy services and general training.

Dashboard #1
Dashboard #1

Dashboard #1

Dashboard #2

Dashboard #2

NPS email

NPS email

Survey #1

Survey #1

Survey #2

Survey #2

Customer journey

Customer journey

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



7 Reviews of CloudCherry

Overall rating

3.5 / 5 stars

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Jen from TCU

Industry:  Banking

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

A good start but this product could be better

Pros

This is a pretty good tool for giving a quick snapshot of our organization's NPS score and how well we are doing over time, by location, etc.

Cons

There are many things I would change on the admin side, which is how I use the tool. The menu is not very intuitive. I don't like having the menu along the left-hand side of the screen. Dates are not in the U.S. format. I am not able to calculate my own response rate.

Review Source

randy from Walmart

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Effective solution to gather real time feedback

The overall quality of the experience, which brings the heart of the customer bear before management for critical interventions to be made.

Pros

I have been using CloudCherry for less than a year now and have found the tool to be very easy to use and extremely effective in gathering customer feedback. I especially like the dashboard as you gather real-time data and it provides a variety of views and reports. which you can customize to your individual needs. I also like how attentive my account manager is as my queries are always responded to in a timely manner and my suggestions passed on to the development team. Using CloudCherry has created an extra channel to assess our customer satisfaction levels and the increase in interaction has been fantastic as our students can leave feedback anonymously (should they choose to), quickly and easily.

Cons

I think the software is a work in progress and so there may be features that can be included in the near future.

Review Source: Capterra

Michael from Rina's Restaurant

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Fantastic experience from a committed team. The exemplify what customer care should be.

We are taking corrective action as a result of better understanding of our customer needs. Long term we see a more steady flow of customers and profits ultimately.

Pros

The overall quality of the experience, which brings the heart of the customer bear before management for critical interventions to be made.

Cons

I think the software is a work in progress and so there may be features that can be included in the near future

Review Source: Capterra

tim from MYA Cosmetic Surgery

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Effective solution to gather real time feedback

Cloud Cherry offered us an easy to use solution that integrated quickly with our CRM system. As a company, Cloud Cherry are keen to please and always looking for improvement to help their customers get the most out of an excellent system for the price. The only negative I have, is that although Cloud Cherry does offer intuitive reporting through their various dashboards, it still does not offer the opportunity to build bespoke downloadable reports.

Review Source: Capterra

Aileen from Desert Schools Federal Credit Union

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Choose Cloud Cherry

Cloud Cherry is a company that truly cares about your needs and supports you to reach your goals. It's like they are part of our family because they desire to see us succeed and provide us with the expertise and tools to do so. Their representatives are friendly, engaging, and professional. In addition, they have developed solutions at no extra cost to us. In this day and age, that is a rare find. They are priced right. The features that Cloud Cherry offers in their tool outshine many, if not all, of their competitors. They are a company that is "in it" for the long haul as they plan to continue to develop features that will make this tool the best in the business. Our credit union is so glad we chose Cloud Cherry.

Pros

This software is engaging and easy to use for survey creators, survey takers, and management teams logging on to view their real-time survey responses. We love that we are able to share interactive dashboards with management teams, which displays aggregated results as well as provide individual survey responses. Management teams also have the ability to download Excel spreadsheets of their survey responses. The software can be set up to generate notifications to our management teams to receive negative survey responses in their email inbox so they can respond immediately. In addition, Cloud Cherry's tool provides a ticketing system for management to record actions taken to address negative survey responses. This tool has created efficiencies by reducing work and enabling management teams to access their feedback in real-time.

Cons

Although the features are a cut above other survey tools we've used in the past, we'd like to see a few more features developed more fully: customized reporting, text analytics, ability to copy/paste whole surveys and survey questions. The great thing is Cloud Cherry is open to feedback and continues to develop their product, therefore, I see these features being a reality in the near future.

Review Source: Capterra

Response: CloudCherry Analytics, CloudCherry Analytics

March 2017

Dear Aileen, Thank you for the review :) We are committed to delight Desert Schools team with our product and services in the future as well. Thanks, CloudCherry Team

Lola from University of Essex

Ease-of-use

Value for money

Customer support

Functionality

March 2017

A quick and effective way to gather real-time customer feedback

I have been using CloudCherry for less than a year now and have found the tool to be very easy to use and extremely effective in gathering customer feedback. I especially like the dashboard as you gather real-time data and it provides a variety of views and reports. which you can customize to your individual needs. I also like how attentive my account manager is as my queries are always responded to in a timely manner and my suggestions passed on to the development team. Using CloudCherry has created an extra channel to assess our customer satisfaction levels and the increase in interaction has been fantastic as our students can leave feedback anonymously (should they choose to), quickly and easily.

Review Source: Capterra

Response: CloudCherry Analytics, CloudCherry Analytics

March 2017

Dear Lola, Thank you for the review :) We are committed to ensure you have the best product and support! Thanks, CloudCherry Team

Kelsey from Transceramica

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Review Source: GetApp