CloudCherry is a cloud-based customer relationship management (CRM) that helps brands track and improve customer engagement by mapping customer journeys, collecting omni-channel feedback and measuring its Net Promoter Score.
CloudCherry features a statistical model called the Customer Delight Meter. This model seeks to quantify customer satisfaction with their experience by mapping each step of the customer journey and gathering feedback at every point.
Users can gather feedback from customers through a wide range of channels and touchpoints, including paper feedback forms, tablet surveys, web surveys, email surveys, IVR surveys and SMS surveys. CloudCherry pulls data from all of these disparate feedback channels into a single unified dashboard for deriving insights.
CloudCherry can be purchased on a per user basis. Users can take advantage of implementation services, consultancy services and general training.
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Jen from TCU
Number of employees: 501-1,000 employees
Value for money
This is a pretty good tool for giving a quick snapshot of our organization's NPS score and how well we are doing over time, by location, etc.
There are many things I would change on the admin side, which is how I use the tool. The menu is not very intuitive. I don't like having the menu along the left-hand side of the screen. Dates are not in the U.S. format. I am not able to calculate my own response rate.Review Source
randy from Walmart
Number of employees: 2-10 employees
Value for money
The overall quality of the experience, which brings the heart of the customer bear before management for critical interventions to be made.
I have been using CloudCherry for less than a year now and have found the tool to be very easy to use and extremely effective in gathering customer feedback. I especially like the dashboard as you gather real-time data and it provides a variety of views and reports. which you can customize to your individual needs. I also like how attentive my account manager is as my queries are always responded to in a timely manner and my suggestions passed on to the development team. Using CloudCherry has created an extra channel to assess our customer satisfaction levels and the increase in interaction has been fantastic as our students can leave feedback anonymously (should they choose to), quickly and easily.
I think the software is a work in progress and so there may be features that can be included in the near future.