CommandCenterHD Software

4.66 / 5 (44)

About CommandCenterHD


CommandCenterHD is a digital signage solution catering to non-profit organizations and enterprises in various industries. The solution can be deployed both on-premise or in the cloud. CommandCenterHD offers various modules which help users in channel management, template management, campaign management, media management and administration.  

Users can upload videos and images which can be added to a variety of built-in display templates. The solution offers an interface that allows users to configure templates and add elements such as dates, times and weather feeds. These templates can be set to display in custom sequences on connected monitors.

Users can also select logos and colors for content, such as text, set reboot frequency for all devices in the network, set upgrade preferences and manage account information.

CommandCenterHD is available on an annual subscription basis and offers customer support via phone, email and live chat.



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Supported Operating System(s):

Web browser (OS agnostic)

44 Reviews of CommandCenterHD

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(33)

4 stars

(7)

3 stars

(4)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 44 reviews

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October 2018

Jeffrey from San Jose State University

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2018

CommandCenterHD

We were able to implement our digital signs project in a timely manner. Troubleshooting has been a breeze with an easy to use GUI. We have also set up emergency notifications through out the enterprise that is tied into the emergency broadcast system of the Police Department. Experiences with sales and tech support personnel have been pleasant, prompt and productive. I would buy this product again.

Pros

1. Integration with RAVE (emergency alert system).
2. Amazing tech and sales support. Our sales/account rep bends over backwards to provide quick and comprehensive services. I requested a media box to test and we had it in less than a week.
3. The company is willing to work with me in implementing our procedures. I get email notifications before each upgrade and another email when the upgrade is done.

Cons

Under the 'Manage Devices' section - the Filter defaults to 'My Devices' rather than defaulting to 'All' .

October 2018

Bryan from Health, Wellness & Fitness

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Command Center HD Review

We used Industry Weapon to replace our existing Cisco DMM and it's light years ahead of what we had. I think that their customer service is one of the things I really appreciate. Service after the sale is always a plus. In their case no matter what my question is related to they've never let me down.

Pros

I like the product and its ease of use. The cloud service helps me manage my players multiple locations if needed. I also cannot say enough about their customer support. They've always been available to help with any issue I might have.

Cons

Sometimes if I have not used certain features or I'm looking for something new it can be difficult to locate. Once I learn the product it's intuitive but trying from scratch it can be intimidating.

December 2018

Sarah from Pennsylvania College of Health Sciences

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Great platform for campus digital signage

We installed Industry Weapon software across our new college campus, and it's been great. The ability to easily customize content across campus without having to physically go to each display and reprogram it is such a time-saver. The built-in features are great, and the support can't be beat!

Pros

I love how customizable it is - we have yet to come up with a scenario Industry Weapon can't pull off!

Cons

It's not the most stable platform I've ever used. Certain displays seem to break randomly and inexplicably. But, it's easy to fix on my own!

Response from Industry Weapon of Industry Weapon

Replied December 2018

Hi Sarah, Thanks for the review! If you're having an issue, we want to know so that our team can look into what is causing your problem. Your account manager will be reaching out to get more details and help figure out your problem.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2.0

Functionality

4.0

November 2018

Internal Communications: Benefits and Set backs

Benefits overall out way the bad. I would love to see new videos of how to do certain things, more technical things, than are currently displayed. A walk through video would also be nice instead of the shortened videos that are currently shown.

Pros

I love the ease in which slides can be added/deleted from rotation. The ease of adding new users and templates to the main hub is amazing. The image quality and resolution is also amazing when viewing on tv and the quality does not distort.

Cons

How hard template manger is to create. It is challenging to have the whole team set a digital template when reviewing items. It is also hard to create functional ideas without having exact specifications. Another set back is how difficult it is to manage the sizing of media inside of Command Center.

Response from Industry Weapon of Industry Weapon

Replied November 2018

Hi there, it sounds like we need to get you better access to training materials! https://training.industryweapon.com/ is a great place to start. We have more in-depth training materials within the "I'm New to CommandCenterHD" section. In particular outlining your options to re-size media like you would in a WSYWIG editor such as Powerpoint. Bottom line, we want to make sure you get access to the training you need. Our email address is included in this response, please let us know availability for a call to review further. Thanks!

October 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Wonderful Product with Amazing Support

Using IW we have been able to share our progress against goals with Management and our team as well as keep people up to date on potential issues. It has been a wonderful way to keep everyone on the same page.

Pros

The overall simplicity of the software has made it something that we not only use for our department, but have become proponents of to others throughout our company. Having a simple web interface to upload content to every TV on site, as well as the ability to tailor content to each audience is stellar. Additionally, any issues we have had were handled quickly and in a timely manner by the IW technical team.

Cons

Haven't really run into any major cons. The inability to run multiple RSS feeds has come up once or twice, but wasn't a major impact. We had a problem with a player updating causing one of our displays to be down for several days, but the technical team worked on it and sent out a drive with the updated software which fixed the problem.

December 2018

Terry from CSA Group

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

December 2018

Very reliable and effective

CommandCenter was a great solution for controlling a massive amount of content and notifications that we wanted out staff and clients to see.

Pros

I like that is web based and that I can access it anywhere without having to worry about installing software. The free red core content with joke of the day, fun facts, etc is a great way to add fun content to your slides, and since they are updated daily by Industry Weapon it takes the burden off you from having to constantly maintain the content. I like the massive amount of features and customization that built into CommandCenter. One of the best things is being able to schedule and control content for the future so that I do not need to maintain the content that is being displayed each morning.

Cons

It took a while to learn how everything worked and fit together because there is so many options and controls, but this is what also makes it a very powerful tool.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

CommandCenterHD review

The customer service is excellent! I do have problems with the software but I don't mind talking it though with our customer rep. or the help line.

Pros

The customer service is excellent. Anytime I have a question or need help, customer rep. is quick to respond. He is extremely helpful and informative. Always a pleasure to work with.

Cons

I sometimes find that my screens don't connect to the website. I find this frustrating. We have two screens that are set up on a different website than our other ones which can be annoying.

Response from Industry Weapon of Industry Weapon

Replied December 2018

Hi there, would you be free for a call with our customer service team this week? Your company name was hidden and we'd like to look into your comment regarding your screen set up. You can respond to this message or email accounteam@industryweapon.com to schedule.

October 2018

Lindsay from HMH

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Excellent Digital Signage Product

It was been wonderful so far. Great support. Anytime we have technical problems, the support team is quick to help.

Pros

I love the ease of updating content and screens! With our old program, updated the screens in our offices would take hours to do. Now I can easily make a switch in seconds! It really saves me time and makes my job so much easier. Plus, our TV content is incredible and employees and visitors are always commenting on how great it looks.

Cons

I wish the social media apps were a bit more interactive and aesthetically different.

April 2019

Kristi from Emens Auditorium, Ball State University

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great Customer Service

We are planning to add a social media wall to our digital signage and recently discovered that CommandCenterHD has an app called Social Buzz to seamlessly integrate this social media wall with our current promotional videos we are running. They have been great to work with and willing to get us the best options for our needs.

Pros

We are a small department at a larger university. The university as a whole uses CommandCenterHD across campus to control all digital signage. Our department (performing arts venue) uses it to control our promotional televisions in the lobby and box office. The software is simple to navigate with nearly instant playback after changes are made. We are very impressed with the ease of use and the customization it allows.

Cons

It is not mobile friendly when you are trying to update your digital signage on a mobile device or iPad. The dashboard is only 100% functional on a desktop computer.

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Amazing Application

I very much like having one place to keep all of our employees up to date with the on goings of our company. It's nice to have somewhere they can go to get information without having to log in to a computer. Some of the features are a bit "clunky" and somewhat difficult to get used to but the customer support is far above and beyond any other that I have dealt with. They make sure you get what you need out of the application in a VERY timely matter and that you fully understand how to use the system.

Pros

The amount of information content I am able to display for the staff that does not have regular access to a computer.

Very easy to manipulate each template, campaign, and channel to be something that people will want to look at.

Cons

Some of the features can be a bit difficult to use at first. However, the customer support is incredible so they will get you through any issues you have.

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2018

Perfect Enterprise Solultion!

CCHD allows us to address our digital marketing needs from the simplest of internal messaging, to the most creative of client facing content in a single platform. From a single screen in a hallway to some of our multiscreen video walls, we can use the same solution and control it centrally.

Pros

The structure and work flow of the software makes it very easy for our graphic designers and admins alike, to use this in a day to fashion that suits their specific needs. The learning curve is small and with the ongoing free training, it allows our users to get comfortable with the software and its features, as they need them.

Cons

This is not really so much a negative, as just a reality with a software tool that is expansive, as CCHD is. For some users, they get initially overwhelmed at the capability and can get scared to dive in. This is where we point to the training to help get them over their fears.

December 2018

Kaitlin from U.S. Electrical Services Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0