--- title: "Confluence Software Overview 2026 - Features & Pricing" description: "Review of Confluence Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/marketing/confluence-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / Confluence Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/project-management/confluence-profile/reviews/)[Alternatives](https://www.softwareadvice.com/project-management/confluence-profile/alternatives/) # Confluence Review From $5.42-$10.44/month Free version 7-day free trial 5 plans Updated August 21, 2026 Written by [Sabrina Khoulalène](https://www.softwareadvice.com/resources/author/sabrina-khoulalene/) Content Analyst Edited by [Parul Sharma](https://www.softwareadvice.com/resources/author/parul-sharma/) Editor Wondering if Confluence is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Confluence 4.5 [(3715)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) FrontRunner 2026 Pros: - Team collaboration - Knowledge base creation Cons: - Slow performance - Search functionality issues Pricing Starting at $5.42 per user per month ### What is Confluence: Confluence is a project management workspace that focuses on collaboration and teamwork. It is available as cloud-based or can be deployed on-premise. Features include file sharing and centralized access for data and content with security access permissions. It also allows management to assign and monitor tasks. ### Why we like Confluence: Confluence offers scalable pricing plans, starting with a free version for up to 10 users. It has earned [an overall rating of 4.5 out of five stars](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) for ease of use, customer support, value for money, and functionality. It integrates with other platforms, such as Slack or JIRA, linking a project from another app to a Confluence workspace. Confluence's permission controls provide security for confidential data. ### Who should use Confluence: Confluence can be a versatile tool for management teams, development teams, HR teams, and marketing teams. Its free version is for teams of up to 10 users. Three paid plans, Standard, Premium, and Enterprise, are available for larger project teams. [Thirty-two percent](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) of all verified reviews on Capterra come from companies with between 11 and 200 employees, which speaks to Confluence's utility for a range of company sizes. Wondering if Confluence is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## Confluence User Interface ## Popular Confluence Alternatives Main Product Confluence 4.5 [(3715)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.28Value for money - 4.28Customer support - 4.37Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Google Drive](https://www.softwareadvice.com/cms/google-drive-profile/) 4.8 [(28595)](https://www.softwareadvice.com/cms/google-drive-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.72Value for money - 4.39Customer support - 4.63Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) 4.7 [(17675)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.59Value for money - 4.27Customer support - 4.63Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [OneDrive](https://www.softwareadvice.com/cms/microsoft-onedrive-profile/) 4.5 [(12836)](https://www.softwareadvice.com/cms/microsoft-onedrive-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.37Value for money - 4.21Customer support - 4.37Functionality Pricing Starting at $1.99 per month Get Price Alternative Product [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/) 4.6 [(14144)](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.34Value for money - 4.26Customer support - 4.61Functionality Pricing Starting at $6.00 per month Get Price Alternative Product [Microsoft SharePoint](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/) 4.4 [(5460)](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.23Value for money - 4.13Customer support - 4.27Functionality Pricing Starting at $5.00 per month Get Price ## Confluence Overview Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information. In today’s fast-paced work environment, organizations are overwhelmed by disconnected tools and scattered content, making it difficult for teams to find what they need and make informed decisions. Confluence addresses this challenge by serving as a central hub where knowledge is not only captured but actively powers work across the company. With Confluence, teams can create and share content in a variety of formats, including pages, live documents, whiteboa... rds, and databases, enabling seamless collaboration throughout the entire lifecycle of work. The platform’s open-by-default approach breaks down silos, ensuring that information flows freely and is accessible to everyone who needs it, while still allowing for security controls where necessary. Confluence enables managers to proactively surface relevant knowledge through advanced search and AI-driven recommendations. Teams can stay ahead of the curve, uncover insights, and make smarter decisions. Deep integrations with tools, such as Jira and Loom, as well as a rich ecosystem of third-party apps, connect knowledge directly to the work teams are doing, reducing context switching and streamlining workflows. Automations and AI agents further enhance productivity by minimizing repetitive tasks and scaling knowledge sharing across the organization. Whether brainstorming on a whiteboard, documenting a project, or aligning work to company goals, Confluence brings teams together to create, iterate, and drive impact. ## Confluence Pricing and Plans Starting price: $5.42 per month Free Trial Free Version Free $0.00 per month Plan includes: - Up to 10 Users - Unlimited Pages - Unlimited Spaces - Templates for Marketing, Product, Program Management and More - Up to 3 Active Whiteboards Per User - Support for Apps and Integrations - Support from Atlassian Community - Up to 2 GB File Storage Standard $5.42 per user, per month Plan includes: - External Collaboration - Page Permissions - 250 GB of Storage - 9/5 Regional Support - Unlimited Users - Sandbox - Admin Insights - Announcement Banner Premium $10.44 per user, per month Plan includes: - AI-powered Creation and Collaboration - Per User Automation Limits (1000 per month) - Unlimited Whiteboards - Admin Controls and Insights - Unlimited Storage - 24/7 Support for Critical Issues - 99.9% Uptime SLA Enterprise Pricing available upon request Plan includes: - Cross-product Insights with Atlassian Analytics and Data Lake - Advanced Admin Controls and Security - Enterprise-grade Identity and Access Management - Unlimited Automations - Multiple Instances (up to 150) - 24/7 Support for All Issues - 99.95% Uptime SLA Data Center Pricing available upon request Plan includes: - Complete Control of Your Environment - Active Clustering for High Availability - Annual Term License + Maintenance - Optimized for AWS or Azure Deployment - SAML 2.0 and Openid Connect Support - Atlassian-Supported Disaster Recovery - Project and Issue Archiving for Improved Performance Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Confluence's Pricing Plans Confluence, a popular collaboration and knowledge management platform, offers various pricing plans to suit different team sizes and requirements. We've analyzed each plan in detail to help you determine which one aligns best with your organization's needs. From the Free plan for small teams to the Enterprise plan for large corporations, Confluence provides a scalable solution for every budget. In this article, we'll explore the key features... , benefits, and limitations of each pricing tier, empowering you to make an informed decision for your team. \*\*Free Plan\*\* Confluence's Free Plan is perfect for small teams just starting out with collaboration software. It supports up to 10 users and offers a generous set of features, including unlimited pages and spaces, up to three active whiteboard users, and a starter pack of automation rules. While external collaboration and advanced permissions are not included, the Free Plan provides ample room for growth with up to 2GB of file storage. \*\*Pros:\*\* - \*\*Budget-friendly:\*\* No cost for small teams to get started with a powerful collaboration tool. - \*\*Ample space for content:\*\* Create unlimited pages and spaces to organize your team's knowledge. - \*\*Extensible with apps:\*\* Enhance functionality with various apps and integrations. \*\*Cons:\*\* - \*\*Limited users:\*\* Supports only up to 10 users, which businesses may quickly outgrow. - \*\*No external collaboration:\*\* Guests cannot be invited to contribute or view content. - \*\*Basic feature set:\*\* Advanced features, such as page permissions and extensive automation are not included. \*\*Standard Plan\*\* The Standard Plan offers additional capabilities for growing teams at a reasonable price of $5.16 per user per month (when billed monthly). It builds upon the Free Plan with features, such as external collaboration for up to 5 guests per paid user, page-level permissions for granular control, and an increased automation rule limit of 100 runs per month. The Standard Plan also significantly expands storage to 250GB and provides customer support during business hours. \*\*Pros:\*\* - \*\*Affordable scaling:\*\* Reasonable per-user pricing allows teams to grow without breaking the bank. - \*\*Secure collaboration:\*\* Invite external partners to contribute while maintaining control over page access. - \*\*Ample automation:\*\* Automate more processes with a higher monthly rule limit. \*\*Cons:\*\* - \*\*Limited whiteboarding:\*\* Still limited to 3 active whiteboards per user. - \*\*No 24/7 support:\*\* Customer support is only available during business hours. \*\*Premium Plan\*\* For organizations seeking the full power of Confluence, the Premium Plan offers advanced features and unlimited potential at $9.73 per user per month. It introduces AI-powered knowledge management, dynamic intranet capabilities, and unlimited whiteboards for visual collaboration. Automation rules are vastly expanded to 1,000 runs per user monthly, and storage becomes unlimited. The Premium Plan also includes 24/7 support for critical issues and a 99.9% uptime SLA. \*\*Pros:\*\* - \*\*AI-assisted knowledge management:\*\* Intelligent features help surface and organize information. - \*\*Unlimited whiteboarding:\*\* The digital whiteboard feature helps users collaborate visually to brainstorm, plan, and act on targets. - \*\*Extensive automation:\*\* Automate complex workflows with a generous rule allowance. \*\*Cons:\*\* - \*\*Higher cost:\*\* Per user price may be steep for larger organizations. \*\*Enterprise Plan\*\* The Enterprise Plan is tailored for large-scale deployments with the most demanding requirements. Pricing is customized based on the organization's specific needs. It includes everything from the Premium Plan plus advanced analytics, enhanced security controls, and enterprise-grade identity management. The Enterprise Plan supports unlimited automation and up to 150 sites, backed by 24/7 support for all issues and a 99.95% uptime SLA. \*\*Pros:\*\* - \*\*Organization-wide insights:\*\* Cross-product analytics provide a high-level view of usage and trends. - \*\*Robust security:\*\* Advanced controls and identity management ensure data protection. - \*\*High availability:\*\* Industry-leading uptime SLA keeps Confluence reliably accessible. \*\*Cons:\*\* - \*\*Pricing not public:\*\* Requires contacting sales for a customized quote. - \*\*Complex deployment:\*\* May necessitate significant planning and resources to roll out at scale. \*\*Conclusion\*\* After analyzing the pricing plans offered by Confluence, it's evident that the platform provides a range of options designed to cater to organizations of various sizes and with different collaboration needs. - \*\*For startups and small teams:\*\* The Free Plan is an excellent starting point, offering essential features at no cost. However, as the team grows and requirements expand, the Standard Plan becomes a more viable option, providing additional functionality and storage at a reasonable per user price. - \*\*For established businesses and enterprises:\*\* The Premium and Enterprise plans offer the most comprehensive set of features, including advanced analytics, enhanced security, and unlimited automation. These plans are tailored for organizations with larger teams, complex collaboration requirements, and strict data governance needs. When selecting a plan, organizations should carefully assess their team size, collaboration needs, storage requirements, and budget. By aligning these factors with the appropriate pricing tier, businesses can ensure they have the right tools to foster productivity, innovation, and growth. It's also crucial to consider future scalability and choose a plan that can accommodate the organization's evolving needs. ### Compare Pricing Compare pricing across our most frequently recommended Knowledge Management products. Software options Starting price\* User rating [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) $89.00 per month 4.54[(522 reviews)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) **9** recommendations [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) $19.00 per month 4.55[(792 reviews)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) **6** recommendations [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) $55.00 per month 4.41[(4090 reviews)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) **4** recommendations [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) $25.00 per month 4.46[(828 reviews)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) **1** recommendations [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) $15.00 per month 4.78[(195 reviews)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) **1** recommendations \*Defined as the price above any available free plan ## Confluence Features Drawn from insights across 3715 verified reviews, we've outlined Confluence's best and worst rated features and how they stack up against the average rating. Confluence's score Category average Confluence's Best Rated Features Document Review 4.86 4.03 category average Documentation Management 4.77 4.73 category average Real Time Editing 4.71 4.59 category average Confluence's Worst Rated Features Discussions/Forums 3.83 3.69 category average Idea Ranking 3.88 4.51 category average Email Management 3.91 3.89 category average - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of Confluence Activity Dashboard Activity Tracking Alerts/Notifications API Archiving & Retention Assignment Management Audio File Management Audit Trail Blogs Brainstorming Brand Guidelines Calendar Management Change Management Checklists Communication Management Content Creation Content Publishing Options Customizable Branding Customizable Templates Dashboard Data Security Diagramming Digital Asset Management Documentation Management Document Capture Document Classification Document Generation Document Review Document Storage Drag & Drop Due Date Tracking Email Management Feedback Management File Conversion File Management File Sharing Filtering For the IT sector Full Text Search Gamification Gantt/Timeline View Goal Management Goal Setting/Tracking Idea Management Idea Ranking Ideation Indexing Information Governance Innovation Management Knowledge Base Management Knowledge Management Marketing Calendar Meeting Management @mentions Milestone Tracking Mind Maps Mobile Access Mobile App Monitoring Multiple Projects Planning Tools Portfolio Management Pre-built Templates Prioritization Process Management Productivity Tools Product Lifecycle Management Product Roadmapping Progress Tracking Projections Project Management Project Planning Project Planning/Scheduling Project Tracking Real-Time Chat Real-Time Data Real Time Editing Real-Time Notifications Real-Time Updates Release Planning Reporting/Analytics Reporting/Project Tracking Reporting & Statistics Requirements Management Resource Management Rich Text Editor Risk Management Role-Based Permissions Search/Filter Single Sign On Stakeholder Defined Attributes Status Tracking Strategic Planning Surveys & Feedback Tagging Task Management Task Progress Tracking Team Collaboration Team Management Template Management Templates Third-Party Integrations Time & Expense Tracking Traceability Transcripts/Chat History Unified Directory User Management Version Control Visualization Whiteboard Widgets Wiki Workflow Automation Workflow Management WYSIWYG Editor ## Confluence Integrations Based on 3715 verified reviews, we've identified products most frequently integrated withConfluence. Bitbucket Integration rated 4.6 from 44 reviews Lucidchart Integration rated 4.4 from 28 reviews draw.io Integration rated 4.5 from 25 reviews Microsoft SharePoint Integration rated 4.3 from 21 reviews GitHub Integration rated 4.2 from 21 reviews Trello Integration rated 4.7 from 21 reviews See all 67 integrations ## Confluence Key Sentiments We analyzed 3715 verified reviews for Confluence to find out what actual users really think. Most Positive Sentiments Team collaboration 78% Positive 18% Neutral 4% Negative Users find Confluence invaluable for enhancing team collaboration and productivity. They appreciate its ability to facilitate knowledge sharing, project management, and seamless integration with other tools. Reviewers highlight features, such as real-time editing, version control, and powerful search functionality as key to streamlining workflows and fostering creativity. Documentation management 68% Positive 27% Neutral 5% Negative Reviewers value Confluence for centralizing documentation and integrating seamlessly with Jira. They find it effective to maintain a centralized repository, which improves organizational efficiency and communication. Users also appreciate its templates and ease of use for creating and managing documentation across teams. Document management 56% Positive 33% Neutral 11% Negative Users appreciate Confluence for its centralized document storage and management capabilities. They find it beneficial for creating, organizing, and accessing documents in one place. Reviewers also highlight its professional enterprise-level document management features, which enhance productivity and collaboration. Least Positive Sentiments Search functionality 39% Positive 23% Neutral 38% Negative Users appreciate Confluence's powerful search functionality for quickly finding relevant information. They value the ability to search for content easily and the advanced search options available. However, reviewers often find the search performance lacking, with issues in finding specific content and the need for better filtering options. Editing tools 40% Positive 31% Neutral 29% Negative Users value Confluence's real-time collaboration and user-friendly interface for document editing. They appreciate the ability to edit documents simultaneously with team members, which enhances efficiency. However, reviewers note issues with editing performance, such as slow response times and difficulties with real-time collaboration. Page creation 40% Positive 31% Neutral 30% Negative Reviewers appreciate Confluence's flexibility in content creation, allowing for various formats and customizable templates. They find it easy to create and organize pages, which enhances documentation and collaboration. However, users sometimes struggle with page organization and editing performance, finding it challenging to maintain a clear structure. ## Confluence User Reviews ## Confluence customer ratings - Overall rating: 4.5/5 - Total reviews: 3,715 ### Rating distribution - 5 stars: 2,100 reviews (57%) - 4 stars: 1,336 reviews (36%) - 3 stars: 245 reviews (7%) - 2 stars: 31 reviews (1%) - 1 star: 3 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.3/5 - Customer support: 4.3/5 - Functionality: 4.4/5 --- ### Useful for Keeping Team Documentation in One Place - Overall rating: 5/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked having project notes, meeting updates, requirements, and other documentation in one place. It made it easier to share information with the team instead of having documents scattered everywhere. Searching older pages and collaborating through comments was also pretty useful. #### Cons It could get messy when there were too many pages and spaces. Finding something specific wasn’t always easy if the content wasn’t organized properly. Formatting pages could also be a little frustrating sometimes. --- ### Powerful Tool for Larger Organizations - Overall rating: 4/5 - Reviewer: Jenis R. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works well once everything is set up and you have an experienced admin managing the pages. Would recommend for larger organizations with multiple Teams/Departments but does not seem very cost effective for smaller organizations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good organization tool for Team Notes and Documentation for your department Processes. A well maintained Confluence can be the source of truth for all processes. Real-time edits work. ease of use and secure file sharing. #### Cons Does require a bit of learning for fresh users. Loading times can be slow and media heavy pages do tend to error/time out. #### Reasons for choosing Confluence Already Using Atlassian Products. Was easier to setup and worked seamlessly with rest of the environment. --- ### A better documentation application now - Overall rating: 4/5 - Reviewer: Samuel H. - Verified reviewer: Yes - Industry: Investment Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the platform has improved, and I much prefer using it now compared to a year ago. If the tool keeps improving then maybe next year it will be 5 stars! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The search has improved a lot recently and the addition of folders has made organisation a lot simpler. #### Cons It is still a bit tricky to import docs from other sources (Direct from Markdown for example) so the easiest way is to use an LLM + MCP. #### Reasons for switching to Confluence Make use of the integration with the JIRA suite of tools, including bitbucket and Jira itself. --- ### Good project documentation software - Overall rating: 4/5 - Reviewer: Tom D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Confluence has been very positive. I find it a useful and reliable platform, especially because of how well it integrates with Jira and Jira Service Management. It helps bring documentation, project information, and service-related work together in a way that makes day-to-day use much easier. While the administration side can sometimes feel less intuitive, and the support documentation does not always seem to keep pace with product changes, the quality of support I have received has been excellent and has made a real difference when resolving issues. I feel, with the support we've received from Atlassian, that our subscription is good value for money. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Confluence is how well it integrates with Jira and Jira Service Management. It makes it much easier to keep documentation, project work, and service-related information connected in one place, which helps reduce duplication and keeps everything more organised. I’ve also been really impressed with the support; when I’ve had issues, the help I’ve received has probably been the best I’ve ever experienced from a software provider. #### Cons What I like least about Confluence is that the administration side is not always as intuitive as it could be. Some settings and configuration options can take a bit of digging to understand, especially when managing spaces, permissions, or wider system settings. At times, it also feels like product changes move faster than the support documentation, which can make it harder to find up-to-date guidance when trying to resolve an issue or understand a new feature. #### Reasons for switching to Confluence Integration with Service Management was the primary reason for switching. --- ### Powerful collaboration and file sharing features, but organization requires effort - Overall rating: 4/5 - Reviewer: Leslie H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve had a pretty good experience with Confluence overall, though there’s definitely room to grow. Feature-wise, it covers most of what a team needs to set up an internal knowledge base and collaborate on shared docs. Creating standard pages is simple enough, and the templates are a nice starting point for newcomers. But when you get into more complex page layouts, permissions, or workspace structures, there’s a learning curve. File sharing works well when you want to keep documents close to the projects or procedures they relate to. That said, Confluence shines more as a collaborative documentation tool than as a full-blown file manager. The file conversion feature is handy for basic exports, but if you’re exporting Word or PDF files from pages with lots of tables, macros, or embedded content, you might need to fix the formatting manually. Support and online documentation are usually helpful for common questions. However, when you run into more complex permission, technical, or billing issues, it can take a while to get things sorted out. I’ve hit a few bugs here and there—mostly around formatting, editor behavior, and navigation—but nothing that stopped me from using it for very long. In terms of value, it’s a reasonable choice for teams that really live in Confluence as their main knowledge hub, especially if you’re already using Jira. For smaller teams with basic documentation needs, the subscription cost plus any add-ons might be harder to justify. All in all, Confluence is a capable and flexible tool, but if it had better search, more reliable file conversion, simpler admin, and fewer formatting quirks, it would be a much stronger solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Confluence is honestly a pretty solid pick when you need a central spot for company knowledge. It gives you a bunch of useful tools like templates, page history, comments, mentions, permissions, and real-time collaboration, so it works well for things like meeting notes, onboarding docs, procedures, or even mapping out a project. What's nice is that you can attach files straight onto a page, which means you don't have to hunt around for that one PDF — everything's right there with the discussion around it. And if your team's already using Jira, the integration is a huge bonus. It does take a bit of setup at first to get the workspace organized, but once that's done, day-to-day use feels pretty smooth and straightforward. #### Cons Honestly, the more content you add, the harder it gets to navigate. Without clear naming rules and a bit of regular tidying up, spaces quickly turn into a mess of duplicate pages and outdated info. And search doesn't always bring up what you actually need first. I've also run into a few glitches—formatting quirks, trouble with large tables, attachments acting up, and copy-paste weirdness. You can export and convert files, but the Word or PDF versions don't always keep the original layout intact, which is a bit frustrating. Plus, some of the more useful features are locked behind pricier plans or require extra apps, so the value for money starts to feel a little thin. --- ### Good daily driver for day-to-day work with Confluence, not a full - Overall rating: 4/5 - Reviewer: christopher f. - Verified reviewer: Yes - Industry: Wireless - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered This is how the tool behaves for us right now, not how a demo looked. Confluence is what we open for the handoff between the person who does the work and the person who checks it, which is the only context that matters for this review. The part that works: We spend less time reconstructing what happened last week from inboxes and chat. The part that still costs us a little time: settings are easy to lose if you do not live in the product every day. I would recommend it to a similar shop with those limits stated up front. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Search and history are good enough that we stopped keeping a shadow copy in a personal note. That is why Confluence stuck after the first month of the handoff between the person who does the work and the person who checks it. The recurring task that used to leak into evenings now finishes inside the workday. It stays out of the way once the habit is formed, which is the highest compliment I give software. #### Cons What I like least is straightforward. Settings are easy to lose if you do not live in the product every day. Reporting is adequate and not something I would demo to a board without exporting. Those are operational nits, not a reason the product fails at the core job. --- ### A Reliable Solution for Team Collaboration - Overall rating: 5/5 - Reviewer: Trishna N. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence is a great platform for team collaboration and knowledge management. I particularly like its integration with Jira, centralized documentation, easy page creation, and version history. It makes it convenient to keep project information and team knowledge organized in one place.” #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy collaboration: Makes it easy for teams to create, share, and collaborate on documents and project information in one centralized place. Knowledge management: Very useful for maintaining team knowledge, process documentation, meeting notes, and project-related information. Integration with Jira: The integration with Jira is particularly helpful for connecting project documentation with tasks and tickets. #### Cons Can become difficult to organize: As the number of pages increases, the workspace can become cluttered and finding the right information may take time. Search could be better: Search results can sometimes be too broad, making it difficult to quickly locate the exact page or information needed --- ### Familiar Interfaces and Easy Training - Overall rating: 5/5 - Reviewer: Luke H. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with it, using it for SOPs and training documents in conjunction with my role in L and D. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Another great product by Atlassian. We only started using it this year, but it's very easy to understanding slides in seemlessly with Jira. #### Cons It's very easy to use and the interface acts like so many others we have for other systems. Very easy to edit and share. --- ### Great for Team Documentation and Collaboration - Overall rating: 4/5 - Reviewer: Fatemeh E. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I liked that Confluence made it easy to create, organize, and share documentation with my team. The collaboration features and integration with other Atlassian tools were very useful. #### Cons I didn’t like that the interface can feel confusing, and finding older pages or specific information isn't always as easy as it could be. --- ### Great for large teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros What I like most about confluence is its ability and scope for project management, task division, and folder organization. #### Cons What I like least about confluence is that it can be very overwhelming to the beginner if you are not familiar with how to begin an extensive file structure for a company. --- Showing 1 - 10 of 3715 Reviews [See All Reviews](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) ## Confluence FAQs - What is Confluence best for? Confluence is designed to provide a single source of truth (SSoT) workspace for project teams to share meeting notes and project updates. It enhances communication and collaboration between team members through file sharing, knowledge management, and task assignment and monitoring. - Is Confluence a CRM tool? No, Confluence is not a dedicated CRM tool. However, when properly integrated with CRM applications, Confluence can augment a CRM system. For example, Atlassian, the developer of Confluence, has a native CRM for Confluence. Optionally, linking a JIRA project with a Confluence workplace essentially creates a CRM system. - Is Confluence free to use? Confluence has a forever-free version for teams of up to 10 users. However, the free version limits users from customizing permissions. For teams of 11 and up, you'd have to subscribe to either the Standard, Premium, or Enterprise plan. These plans are billed per user, per month. - Is Confluence an agile tool? While Confluence has many characteristics of an agile tool, it does not meet every requirement. 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