All Confluence Reviews

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Chris

51 - 200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2020

Great way to share content and track project goals and outcomes

User Profile

Giridhar

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Confluence is a great portal for document sharing and knowledge management.

Confluence is a great repository to store and retrieve content within an organization. It provides an excellent platform to collaborate, maintain shared content and work on content simultaneously. The most recent content is the one retrieved by the users for perusal.

PROS

Confluence provided excellent source of content management to be shared, maintained and collaborated. The tool provides a medium for anyone to edit and share the content so that the most recent content is reflected on the page at all times. The reviewer of the content could also post comments for the owner to see and refine the content.

CONS

The software needs internet at all the time for any content to be uploaded or updated.

Shaifi

Financial Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2023

Audit Manager of Organisation

It is a very useful tool specially at the organisation level and it also provides the facility to download your documents in various formats like Text/Pdf which can be used to share the documents if we don't want to expose our complete space

PROS

It provides various readymade templates that are very handy based on the requirements like project iterations, MOM etc and it provides spaces at user level as well as the team level which very helpful to go like if we want to check for engineering release we will go to engineering releases space and if we want to check for documents created for own project purpose then we can go to that space

CONS

It provides so many features that it is difficult to keep track and sometimes things become messy due to this

Reasons for switching to Confluence

It was difficult to group documents based on teams or projects

Rajesh

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2023

Confluence Review

Maintaining customer repositories

PROS

It is easy to use - its Cloud based deployment adds to the ease of use.

CONS

Editing is not great , the editing interface lacks many word processing features - the plus point is that the cost of ownership is low

Amit

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

For best documentation management and kb

Beyond the initial getting use to period, this is a easy, robust and professional tool and must for all IT teams. With integration to other agile processes and quick documentation this makes it a MUST have tool.

PROS

Excellent interface, regular updates and keeping up with industry changes. Considering wide spread use of the software, often it reduces training time for new starters

CONS

It will be lovely to see some of form of article review date (or expiry date) and with that some automation to notify original publisher to review it.

Reason for choosing Confluence

Initially, for it's integration with JIRA but soon realised it's more than just a tag along software and has it's own benefits.

Eliza

Machinery, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Confluence Review

Confluence is a powerful tool that has greatly improved our ability to collaborate and share knowledge across teams. The ease of use and integration with other tools make it a valuable asset to our daily workflow.

PROS

Confluence makes team collaboration seamless and efficient, allowing everyone to access important information and contribute in real-time.

CONS

While Confluence offers great flexibility, it can be a challenge to maintain a consistent navigation structure within a large organization.

Reasons for switching to Confluence

Compared to other collaboration tools, Confluence stands out with its ability to organize and share information in a user-friendly platform. The open and flexible nature of Confluence allows for collaboration without any barriers, making it a top choice for teams of all sizes.

Colin

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2023

Collaborate and Organise Efficiently with Confluence

Overall, I highly recommend Confluence to any team looking to improve their collaboration, organization, and productivity. The app is easy to use, highly customisable and packed with features that make it an essential tool for any remote or distributed team.

PROS

As a remote worker, I've had the pleasure of using Confluence for several months now, and it has quickly become a key part of my daily workflow. One of the things I like most about Confluence is its ability to facilitate collaboration among team members, regardless of location or time zone. The app allows us to create, share, and edit documents and knowledge bases in real-time, providing a central hub for all of our team's information.I also appreciate the app's flexibility, as it allows us to create and organize content in a variety of formats, from plain text to multimedia-rich pages with embedded videos and images. The app's intuitive editor makes it easy to add headings, lists, tables, and other formatting elements, and the powerful search functionality makes it easy to quickly locate and access any piece of information.Confluence's integration with other popular productivity tools such as Jira, Trello, and Slack is another great feature, which allows us to easily link to and reference relevant tasks, issues, and messages. Plus, the app's access controls and permissions management make it easy to control who has access to what information, providing a level of security that is crucial for our business.

CONS

One area where I think Confluence could improve is in its interface, which can feel a bit overwhelming at first. However, once you get the hang of the app's navigation and layout, it quickly becomes second nature.

Prateek

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

One of the best tool for organizing, managing, and collaborating documents for projects.

Our overall experience with confluence was good, Confluence provides a powerful platform for teams to collaborate and share knowledge. Its flexibility and customization options make it an ideal choice for teams of all sizes and industries.

PROS

The best thing about Confluence is its ability to bring teams together and improve collaboration. Collaboration: Confluence provides a central location for teams to collaborate and share knowledge. Users can create and edit pages, comment on content, and work together on projects.Customization: Confluence can be customized to meet the specific needs of your team or project. You can create your templates, add custom fields, and integrate with third-party tools.Integration: Confluence integrates with a variety of third-party tools, such as Jira and Trello, to provide a seamless workflow for your team.Search: Confluence's powerful search functionality makes it easy to find the content you need. You can search for pages, attachments, and comments, and use filters to narrow down your results.Access control: Confluence allows you to control who can view, edit, and create content. You can set permissions at the global, space, and page levels, and create groups to make managing permissions easier.

CONS

We do not have any issues with the tool so far but for beginners, the complexity is a little high.

User Profile

Megan

Verified reviewer

Retail, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Confluence, collaborate and monitor your team

Confluence integrates with other apps, in my case I use it with Google drive, slack and Microsoft teams, it also has a community where you can ask and share feedback is useful when looking for a specific question.

PROS

It is excellent for collaborating with the work team, I like that it has ready-to-use templates, I can monitor the performance of my work team and give feedback, in my company we use it for marketing and sales projects.

CONS

It is not cheap software, and when more integration is required, it becomes more expensive.

Reasons for switching to Confluence

Easier to admin

User Profile

vikram

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Best Collaboration and knowledge sharing tool

Best content management and document collaboration tool. It has many feature secure document. We can export page in word or pdf also we can share page URL also. Through page activity option we can track change management of the page.

PROS

Confluence is best document collaboration and knowledge sharing tool. It is best online collaborator word tool. Multiple people can work on same documents. We can export confluence page to PDF and word . We can also track version control and change management through confluence page. We can add restriction to page based in data sensitivity .

CONS

I haven't find any problem or issue yet.

User Profile

Guillaume

Verified reviewer

Retail, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed January 2023

Good collaboration tools

PROS

Easy collaboration and sharing of information among team membersVersatile document creation and organization optionsBuilt-in integration with other Atlassian tools such as Jira Ability to customize the platform through the use of add-ons and macros

CONS

Some users may find the platform overwhelming and difficult to navigateLimited ability to customize certain aspects of the platform without using add-onsMay have difficulty handling large amounts of data

User Profile

Zuhairah

Verified reviewer

Internet, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Very flexible collaboration tools

Main issue that we have solved with this software is, sharing and giving access of document to certain user from various department. It help to protect the document and it will give insight if the document has been edited and the editor of the document.

PROS

I really like that Confluence is very flexible in managing collaboration of documentation and task. Creating a document and stored it in the cloud storage provided by this platform make the sharing process of the document is very easy and flawless and the document will only circulated inside the software which add more security to the document.

CONS

The only thing that i have problem with this software is, the full text search is not properly constructed. Too many unrelated search result is returned and that mean it is not accurate. I need to scan the result manually to find the document that i need and that action is taking time and slowing me down.

Reasons for switching to Confluence

Google Docs is lacks in security and less option to protect my document. Confluence has a better option.

User Profile

Barak

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

FUNCTIONALITY

3

Reviewed February 2022

For a wiki software the FREE tier is decent. If you're planning to pay there are better options

We've been strongly recommended by colleagues to use this software as our main Wiki. We really did test A LOT of software before, and at first we were excited about Confluence. However, after about 1 year of use we decided to drop it. It might be suitable for big, heavy, slow by nature organizations, but not for an agile SMB that needs to operate fast to get ahead. The software is buggy, unnecessarily complex, and very restricting in nature. For our purposes using Clickup Docs, Google Sites, Notion, or any other countless simpler options proved a more sane choice. Hoping Confluence will improve the software, because there's lots of potential. However, with the current limitations we don't see ourselves giving it another chance.

PROS

The software provides a rather generous free tier. The search capabilities are quite good, and there are many page formatting options, which makes it quite a good Wiki software potentially. However, the bugs and shortcomings of this software renders it rather unusable for us.

CONS

The software is VERY buggy, tends to crash unexpectedly (we tested it on strong machines, across users and browsers). It takes FOREVER to login. Getting to your Wiki takes lots of unnecessary clicks. What's worst is that each page must hold a unique names, so if for example you plan to create several page structures (with subpages and so on) with similar names, forget about it. It's due to the legacy architectural structure of the software, and can't be easily changed. Unfortunately, that what makes it fall behind. We dropped it for favor of modern alternatives.

Reason for choosing Confluence

I got a strong recommendation from a colleague

Reasons for switching to Confluence

We were hoping to improve our productivity by moving all our SOPs to a better, more advanced Wiki software.

Sridhar

E-Learning, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2020

Easy and Simple Enterprise knowledge base and document management system

Confluence is really good for organizing all of your company/teams requirements related to content, document, knowledge management and file management. Its a must for any company which is dependent on content and content based activities.

PROS

From the word go, our team was able to jump start and create a solid knowledge base for our entire enterprise. Being in Education and E-Learning domain - content is the heart of our business. Managing content created by various teams inside company, partner contributions, freelancers content is extremely crucial and critical. Some of the most important features of this product for us are: Document Management, Knowledge base, Version Control System, Structured Pages, Search

CONS

Confluence product does content related work really well. But that's not enough as we have grown in last 3 years and so are our requirements. Integrations with forms, data collections, Kanban board, tasks etc have become kind of a must rather than good to have features. We are currently on the premium plan and $10 per user for just managing document and collaboration seems little too much, specially when there are products which provide much more for less.

Reason for choosing Confluence

With confluence managing, creating and organizing content is extremely easy and above all confluence will keep track of all the changes. With easy file uploads, managing documents and creating structured pages will only help create better content.

Reasons for switching to Confluence

Initially we started maintaining and collaborating using Google Docs. With the amount of documents created, it was really getting difficult to manage, tag, structure the content and files around various categories of our educational departments.

User Profile

Luke

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

Best knowledge management and wiki out there

If you use other Atlassian products, Confluence is the perfect complement. Because exporting documents is so bad, it works best if you, your colleagues and your stakeholders/clients all exist in the same Atlassian ecosystem.

PROS

Highly configurable and easy to use document templates, beautiful interface akin to using Medium, and deep integration with Jira Software and Jira Service Management are the features I find most useful. Recent changes to Templates to enable you to quickly search and preview available templates is incredibly helpful, as inline commenting while editing and being able to quickly convert anything into a Jira issue. Being able to use Confluence to defer service management requests by offering reporters the option of self serving an answer to their question/problem is a stroke of genius.

CONS

It's beyond irritating that exporting documents as a PDF is so horrendous out of the box. I also find the concept of Actions vs Jira issues confusing. I consistently find myself missing actions that have been buried in Confluence.

Reasons for switching to Confluence

Confluence far outweighs what is available within Google Docs. Although Google Docs enables better presentation and enables me to share documents with anyone, whether they're a licensed user or not, it's templates are lacklustre and it's unable to provide the powerful integration with a developer workflow that Confluence can within the Atlassian suite.

Julián

Financial Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2021

Class-enterprise knowledge base software

The best thing I achieved using this software was to integrate the concept of knowledge base with my business logic, and it really helped because they have a great documentation for starters, and they don't just learn to use the platform, but the overall concept regarding documentation management.

PROS

The best feature that this has is the extended Add-In marketplace. You can find the proper Add-In to express your ideas in the best way: Coding, Images or illustrations, animated gifs or videos, and even forms inside the documents and pages. From a user perspective, this is one on the easiest knowledge base software in the market, and also you have the bakcing of Atlassian. The process of the integration with our existing business logic was easy because we didn't have a strict knowledge base, but Confluence gave us the foundations to build one from scratch.

CONS

The export tools and options you have inside the platform are not good. The data isn't portable, so you can't migrate easily to another platform in case you want. The installation process was complex, but today, they stopped producing self-hosted applications, so you are obligated to use their cloud services, and it can be a problem if the company has a strict data policy, like restrictions in the phisycal storage of the data.

Reason for choosing Confluence

It's easier to use from a end-user perspective. It stimulates the generation of the documentation inside the business.

Ajesh

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT