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Constant Contact software

658 reviews(4.0/5)
658 reviews(4.0/5)

Constant Contact provides a range of intuitive marketing applications designed to help small businesses and nonprofits expand their customer bases and nurture relationships. Solutions include email marketing, event marketing, social campaigns and reporting, survey management and offer management—all of which are available either independently or as part of an integrated suite called the Constant Contact Toolkit.

Constant Contact’s email marketing application allows businesses to import customer data from spreadsheets or email clients, such as Gmail and Microsoft Outlook. Email sign-up forms can be personalized and embedded on web pages or on Facebook to capture new contacts and build email lists. The system offers hundreds of customizable email templates with drag-and-drop elements and also includes real-time reporting features to track email opens, clicks, forwards, social shares and more.

Constant Contact offers both online and in-person seminars and training to help users improve their marketing efforts.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8

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658 Reviews of Constant Contact

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  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Not the best CRM...

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Constant Contact was probably my least favorite CRM that I have tried. As much as I loved the template options and beautiful layouts I could create with it, there were some crazy bugs that would make images show up wrong and text formatting that would change for no reasons I could figure out. It made things very frustrating, and eventually, I gave up with the software altogether.

    Pros

    It had some great layout options for beautiful messages.

    Cons

    It was VERY buggy, and things—especially images—would go wonky for reasons I could never figure out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    August 2018

    The email solution that's actually pleasant to use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    It does pretty much everything I can currently imagine wanting to do with email, and more.

    Pros

    It's so easy to use compared to other tools that make you work twice as hard to accomplish the same results.

    Cons

    Honestly, there's really nothing to dislike. I've been very happy with it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Melanie from Content by Melanie

    Number of employees: 2-10 employees

    August 2018

    Almost as Good as I Remembered

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Constant Contact still seems to be a fairly robust email solution but for my purposes - which do involve the frequent creation of drip style email campaigns - there is little about it that would make me switch back from MailChimp at the moment.

    Pros

    A number of years ago - maybe five - I made use of Constant Contact often for client campaigns - but in recent years most of them (and myself) have migrated away to Mailchimp. I returned to CC recently for a new client's campaign. Years on I had forgotten how nicely designed the templates were. The template editor also seems to have improved as well. In terms of campaign design creation it equals, and maybe even exceeds Mailchimp's capabilities.

    Cons

    The workflow settings for drip campaign creation are, in my opinion, inferior to those offered by Mailchimp and other email softwares. It is not as easy to navigate or as flexible. That was quite a disappointment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Karen from Sport Specsr

    Number of employees: 2-10 employees

    August 2018

    great for newsletters but expensive

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Excellent and easy to use.

    Pros

    Easy to use and lots of choices to be creative.

    Cons

    The monthly cost. If your email blast is for thousands of clients then this website is for you as there is a monthly fee but if you have less then 2000 client base there is no need to use this website as there are less expensive ones available.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Joe from American School of Natural Health

    Specialty: Education

    Number of employees: 11-50 employees

    August 2018

    Review for Constant Contact

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, its just worth using this company.

    Pros

    Very easy to use and setup. GREAT customer support... American! Great captcha option for website subscriptions.

    Cons

    Pricing. It's a bit more expensive than MailChimp and MailerLite. Sales team is a bit pusher... had to hang up on one of them before I moved to their services.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Joe from University of Arizona

    Number of employees: 10,000+ employees

    August 2018

    Could be more user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    it has been helpful getting reporting on who really we wanted to connect with.

    Pros

    I like the ease of use in managing the connection to our audience.

    Cons

    I am not fond of its twitchy layout and that translates into an email layout that is messy sometimes for no reason.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kyleigh from Keep the Fork

    Specialty: Real Estate

    Number of employees: 2-10 employees

    August 2018

    Great for Organizations

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy to use, good templates, costs minimal, great advice available to learn how to do best emails, great for organizations to use when multiple people needing to sign in

    Cons

    Templates aren’t easy to customize and don’t work great on phone’s emails, hard to understand contact integration

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Erin from Coldwell Banker Hickok & Boardman Realty

    Number of employees: 51-200 employees

    August 2018

    Solid Platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, I like it especially when managing multiple accounts.

    Pros

    It is easy to use especially with the partners program. We manage over 60 accounts and the partners program makes the process much less painfully with one login for all accounts.

    Cons

    It is a tad bit clunky when working with their templates. We manage multiple accounts and we do rapid-fire emails to our agents SOI. I don't like that the default email subject line is enter subject line and is not obvious if you missed this field. Having missed it once, I won't make that mistake again, but it should still be more obvious and no defaults.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Drew from Speed Wrench

    Number of employees: 11-50 employees

    August 2018

    Overrated customer engagement tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Constant contact is an old-school tool for an old-school salesteam. If you're a car dealership in the 80's it's the tool for you. Some people can sell by keeping in touch with customers via automated mail templates, but I wouldn't waste your time on it.

    Pros

    It sends emails to our customer base regarding promotions. Salesmen like the idea of it.

    Cons

    Expensive. Not intuitive for your average "old-guy" salesman. Can overwhelm customers and make you get spamboxed. Customization tools a-la Hello [customer_name].

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Mark from Visia Marketing

    Number of employees: 2-10 employees

    August 2018

    Great Emailing Platform!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Constant Contact has great functionality and is very simple for email campaigns and reporting.

    Cons

    From time to time I have difficulty with email content editing to make sure the content looks and feels the way we would like across different email clients.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Will from The Berry Group

    Number of employees: 11-50 employees

    August 2018

    Powerful Marketing Tool!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have had great success with Constant Contact over the years. This tool will make you money to pay for the cost and your clients will appreciate the consistency in your business.

    Pros

    I have used this software program for years in my real estate business. This is a great way to stay in front of your clients and potential clients. I can schedule this software to contact clients as little or as often as I like. I love the customizable newsletters and mailers to keep things interesting and fun.

    Cons

    I would like to be able to integrate other programs to cooperate with this software, sending my clients updated listings, things like that. Otherwise, this is a powerful marketing tool and one of the best products for the money out there.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Tonya from She's Social

    Specialty: Media

    Number of employees: 2-10 employees

    August 2018

    Constant Contact

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Constant Contact is social, mobile, and an event manager. You can even use this software for newsletters. Free trial.

    Cons

    Buggiest downside for our company is the limited automation. As a small company we're looking for software that allows our team to function like a larger team.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Talk about getting people to our events!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    LOVE what Constant Contact does for our charity. It's easy to put out information for monthly educational programs.

    Cons

    A bit of a design issue, but I'm believing more and more that it's my learning curve and not the program itself.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • CHRISTINE from Grand Oaks Resort

    Number of employees: 51-200 employees

    August 2018

    LOVE this software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would highly recommend this product to any business, no matter the size. It is user-friendly, it is professional and it is an invaluable business software to have in the technical age we are living in. My company uses it on a weekly basis, if not more.

    Pros

    This software is invaluable if you have a database of clients that you want to send email blasts, invitations, updates, coupons, flyers, etc. It is relatively easy to use, comes with templates that are attractive and functional, and you are able to sort the emails you collect in different databases depending on which demographic you want to target. It is also gives you stats and feedback on how the email was received, opened, clicked on, responded to, etc.

    Cons

    I have no complaints other than if you collect a certain size database the monthly fee goes up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Diane from Platte County EDC (previous)

    Number of employees: 2-10 employees

    August 2018

    Easy to Use if You Have a Background in Desktop Publishing

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    This was much simpler than using desktop publishing to send out our newsletter every month. It streamlined the process and allowed me to schedule distribution ahead of time. I found it to be a useful tool.

    Pros

    I was able to personalize the templates to include my company's logo and colors

    Cons

    Sometimes I had problems with the text boxes jumping around and had to go back to a previous saved version and start over.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Easy to Use to Get Started

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    This service is really easy to use to get started on an email campaign. With good metrics, it makes it much easier to see what is getting opened and what is not.

    Cons

    Some of the mass emails are a bit tricky to setup at first.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Brittney from ASTM International

    Number of employees: 51-200 employees

    August 2018

    Good for Beginner Newsletters

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I started using Constance Contact to start a weekly newsletter as a journalism intern about 3 years ago. What I liked the most about it was how easy it is to use as a beginner. My manager at the time had an entire training session set up for us to understand how it works, but after a few minutes, we both realized how intuitive the interface was for anyone who knows how to use a computer. I was able to send out my first newsletter just a few minutes after we purchased the software.

    Cons

    The only con with Constant Contact is the automatic renewal. Since we had just started sending out a newsletter, we wanted to try other programs like Mailchimp or Act-On, but we were automatically billed with no warning and had no choice but to continue using it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp

  • Krystal from Southern Alternative

    Number of employees: 2-10 employees

    August 2018

    Small Business Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I really like the various templates I can choose from. No matter what "theme" I need, I can always find one that fits. The great thing is it is fully customizable, even the pre-formatted templates. I also appreciate the feedback I get. I like seeing who opened the e-mail's and who unsubscribed. It allows me to learn and create better e-mail content. It is so easy to use, even people with limited computer skills can create great content.

    Cons

    The price is high and based on how many subscribers I get, which means the more popular I get the more I pay. This means that when I do events and add a lot of people to my list I end up having to pay more, even if those people never open my e-mails or unsubscribe. It also does not offer e-mail automation, I have to use another system to do that which is a hassle and time consuming.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Solid software to manage contacts.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We used Constant Contact with a non-profit that I worked with. We found it easy to use which really helped to ensure that our volunteers that were responsible for membership would use the software.

    Cons

    Nothing really! The templates that were provided pretty much met our needs enough for us to build off of them to create our own look and feel.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Matt from Nonprofit Organization Management

    Number of employees: 501-1,000 employees

    August 2018

    Works for me

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to link, direct, and act with a click of the button!

    Constant Contact gives you the ability to do so much in the world of marketing and business!

    Cons

    Only desire would be to make the drip automation easier or a opportunity for more at your own pace training's in the areas that would benefit non profits.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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