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Constant Contact vs FireDrum Email Marketing
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.3 / 5
Value for Money
4.1 / 5
4.4 / 5
Customer Support
4.2 / 5
4.5 / 5
Functionality
4.2 / 5
4.3 / 5
Last Review Written
March 12, 2025
October 22, 2024
Pros/Cons
Pros
- Constant Contact excels with its user-friendly interface, reliable email deliverability, extensive integrations, and robust automation, making it a top choice for effective email marketing.
- The feature that I like the best is the ability to manage the communication to a variety of people and split it into smaller groups if I need to.
- This software can organize all of your email lists. It can also help create some really amazing promotional/news letter products to help the client stay connected with all of those emails.
Cons
- The gym was never opened again and they kept charging us for more than a year. They are refusing to refund the charges and did not stop charge our credit card until we cancel it with bank.
- Dislike with the Marketing program that you can only have 3 users on the product. Lost of times we needed more users.
- We felt the customer service was poor and unfair given the extremely low percentage of those who clicked "spam" (2-3 individuals) out of 5-6K recipients on a given campaign.
Pros
- Everything is user friendly, and the product is the best I have worked with (and i've used many other email marketing platforms). So, great product, and great support team.
- Not only do they have the best prices but the editor itself is super easy to use and the resend to unopens (OpenBoost) is really awesome.
- My experiences were great and I would recommend this product to anyone that could use it. Everything is very user friendly and easy to navigate.
Cons
- We do have sales reps, who are not and don't have a problem with the drag and drop. They used to charge per account and now charge per email address block.
- I tried Fire Drum because we were having design/layout issues with Constant Contact, and found Fire Drum to be equally user-UN-friendly.
- The worst part however is the customer service, as the above issues could all be sorted out with software revision.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
