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Constant Contact vs Twilio
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.2 / 5
Value for Money
4.1 / 5
4.2 / 5
Customer Support
4.2 / 5
4.1 / 5
Functionality
4.2 / 5
4.5 / 5
Last Review Written
March 12, 2025
March 22, 2025
Pros/Cons
Pros
- Constant Contact excels with its user-friendly interface, reliable email deliverability, extensive integrations, and robust automation, making it a top choice for effective email marketing.
- The feature that I like the best is the ability to manage the communication to a variety of people and split it into smaller groups if I need to.
- This software can organize all of your email lists. It can also help create some really amazing promotional/news letter products to help the client stay connected with all of those emails.
Cons
- The gym was never opened again and they kept charging us for more than a year. They are refusing to refund the charges and did not stop charge our credit card until we cancel it with bank.
- Dislike with the Marketing program that you can only have 3 users on the product. Lost of times we needed more users.
- We felt the customer service was poor and unfair given the extremely low percentage of those who clicked "spam" (2-3 individuals) out of 5-6K recipients on a given campaign.
Pros
- Twilio is a reliable and effective communication solution that helps us improve our customer engagement and communication strategies.
- Fantastic experience with a supportive vendor. I would highly recommend to other organizations.
- There are so many things to love about Twilio from my experience and perspective. I like the quality of its documentations and how intuitive they are.
Cons
- When there is some error with the sms sending (due to integration issues or other), the errors are not very intuitive and may take some time to nail out the issue.
- Getting the logs is a bit difficult. The logs are not retained and it is not possible to ascertain whether they are viewed or being sent to spam box.
- When you first start using them you can get lost in the documentation before understanding how it is setup.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
