About ContactMonkey

ContactMonkey is a cloud-based email tracking platform that allows businesses to measure employee email engagement and send responsive HTML internal emails.

ContactMonkey’s key features include internal communications, real-time email and link tracking, email templates, analytics dashboard, centralized billing and Salesforce integration. The platform allows users to process emails using Outlook distribution lists and comes with dashboard analytic tools used to measure engagement levels through Outlook or Gmail.

ContactMonkey is available for Office 365, Outlook for Windows,Mac and Gmail. ContactMonkey is available for free for a period of 14 days and priced for professional, team and Salesforce packages. Pricing of the product is based on a mont...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

83 Reviews of ContactMonkey

Average User Ratings

Overall

4.14 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(36)

36

4 stars

(27)

27

3 stars

(16)

16

2 stars

(4)

4

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 83 results

June 2018

Nathaniel J. from Thomson Reuters

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Does exactly what we need it to at a good price

Helps determine which prospecting emails are more effective than others.

Pros

We use this at my company to assist with email prospecting. The tool is easy to install and does exactly what we need it to--I use it on every email I send. It has helped immensely in determining which prospects emails are effective and which ones aren't, and made my prospecting much more effective. Also helps me determine, when customers are being non-responsive, if they have even seen my message. We use this cross-team as a metric to measure rep email productivity.

Cons

The first time I installed it, Outlook was unbearably slow every time I opened an email. This went away after I rebooted. I don't really have many complaints about the tool.

June 2018

Jonathan from Global Shop Solutions - ERP Software

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Easy to use and soooo helpful

Being able to know when priority emails are being open .

Pros

First off, I love how simple this is to use. Then it's great with how useful this is. I use it constantly after sending proposals to prospects

Cons

Only complaint I have is how it tracks opens when sending a single email to multiple contacts. Would like to see exactly who opens when for group emails.

August 2020

David from Exergy Energy

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Enhanced Mail Merge and Email Tracking for Outlook

Super easy to install, get up and running and productive. If you need an email tracking system for Office365 this is a great solution.

Pros

We needed a mail merge and email tracking (opens, links clicked etc) that is fully integrated with Office365. This product works great. It was easy to install, works just as they say it does. The reports are crisp clean and easy to understand. Support and the videos were very good especially for a very low price.

Cons

There was nothing that I disliked. It did exactly what it said it would do, did it flawlessly.

Reasons for Choosing ContactMonkey

Integrated with Office365

April 2020

Paula from Word Nerd Copy

Company Size: 1 employee

Industry: Media Production

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

April 2020

Very poor customer service and a glitchy product - but great when it works!

ContactMonkey customer support offer a very poor service. I've had to contact them three times over the course of my year long subscription and every time they took a long time to respond. My initial issues were with the sidebar not refreshing and they were unable to advise how to fix this - their advice didn't work. Then I had to contact them when after my year's subscription expired they took payment from my card without an email reminder they were about to do so - and I never even received a receipt via email, so had no idea I had been charged until I checked my bank account. When I emailed them to say I was irritated by this and that they should send reminders/invoices I received a response saying they had cancelled my subscription and refunded me in full. This was NOT what I had asked for and I was even more annoyed as I was left without email tracking for my business and out of pocket while I waited for the refund. During the time spent waiting for the refund I've decided to use another competitor of theirs instead. They really need to improve their response times to support tickets and their customer service and billing.

Pros

Easy to set up and track all your emails - the sidebar stays active and lets you know when they've been read, so you can use it as a "to-do" list to remind you who you need to respond to.

Cons

The sidebar showing when emails have been read often fails to automatically update, so you assume emails haven't been read, when in fact they have. You then need to click the refresh button on the sidebar to manually update.

Reasons for Choosing ContactMonkey

I didn't realise there were affordable alternatives. I've since cancelled ContactMonkey and switched to one of those.

June 2018

Paul F from PayLease

Verified Reviewer

Company Size: 201-500 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

June 2018

Very happy with functions and rely on it everyday

Pros

Number of times emails are opened and when is what I like most and rely on in my daily sales. Sidebar is also goo.

Cons

The results sometimes return in accurate number of views. Need to somehow determine if email has been forwarded then opened.