--- title: "ContactMonkey Software Reviews, Demo & Pricing - 2026" description: "Review of ContactMonkey Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/marketing/contactmonkey-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Employee Engagement Software](https://www.softwareadvice.com/hr/employee-engagement-comparison/) / ContactMonkey Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/marketing/contactmonkey-profile/reviews/)[Alternatives](https://www.softwareadvice.com/marketing/contactmonkey-profile/alternatives/) # ContactMonkey Review Custom quote Free trial 3 plans Wondering if ContactMonkey is right for your organization? Our Employee Engagement Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview ContactMonkey 4.0 [(49)](https://www.softwareadvice.com/marketing/contactmonkey-profile/reviews/) Pricing Pricing available upon request ### About ContactMonkey ContactMonkey is a user-friendly internal email software designed for seamless communication within businesses of all sizes. Ideal for internal communications specialists, department leaders, and managers, it allows users to create and deliver effective employee messages directly from Outlook and Gmail without the risk of being marked as spam. The software ensures that important updates, announcements, and newsletters reach dispersed teams without going unnoticed. Its drag-and-drop email builder simplifies the process, making it accessible for everyone, regardless of coding or design skills. ContactMonkey not only saves time in content creation but also provides valuable employee insights through an analytics dashboard. This data helps refine internal communication strategies and optimize messages based on employee behavior and preferences. Key features include team collaboration, audience segmentation, simplified list management, click maps, two-way feedback loops (eNPS, surveys, emoji reactions, and polls), employee SMS, event management, and more. Together, these tools foster a positive company culture, driving employee engagement and retention, and creating a centralized hub... for all internal communications. Wondering if ContactMonkey is right for your organization? Our Employee Engagement Software selection experts can help you in 15 minutes or less. ## ContactMonkey User Interface ## Popular ContactMonkey Alternatives Main Product ContactMonkey 4.0 [(49)](https://www.softwareadvice.com/marketing/contactmonkey-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 3.80Value for money - 3.67Customer support - 3.71Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1002)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [monday.com AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6099)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.28Value for money - 4.43Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24189)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [BombBomb](https://www.softwareadvice.com/video-management/bombbomb-profile/) 4.4 [(131)](https://www.softwareadvice.com/video-management/bombbomb-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.09Value for money - 4.25Customer support - 4.22Functionality Pricing Starting at $36.00 per month Get Price Alternative Product [Asana](https://www.softwareadvice.com/project-management/asana-profile/) 4.5 [(13660)](https://www.softwareadvice.com/project-management/asana-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.40Value for money - 4.33Customer support - 4.38Functionality Pricing Starting at $10.99 per month Get Price ## ContactMonkey Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Essential Pricing available upon request No plan information available Plus Pricing available upon request No plan information available Enterprise Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ContactMonkey Features - Popular features found in Employee Engagement 360 Degree Feedback Benchmarking Communication Management Employee Recognition Engagement Tracking Gamification Goal Management Negative Feedback Management Performance Management Pulse Surveys - More features of ContactMonkey Activity Dashboard Collaboration Tools Compliance Tracking Contact Management Content Management Customizable Branding Customizable Templates Drag & Drop Email Management Employee Database Employee Directory Employee Engagement Feedback Management File Sharing Meeting Management Multi-Language Newsletter Management Real-Time Chat Real-Time Data Real-Time Reporting Real-Time Updates Reporting/Analytics Reporting & Statistics Survey/Poll Management Surveys & Feedback Transcripts/Chat History Visual Analytics ## ContactMonkey Integrations Gmail Integration rated undefined from -1 review BambooHR Integration rated undefined from -1 review Paylocity Integration rated undefined from -1 review Gusto Integration rated undefined from -1 review Humaans Integration rated undefined from -1 review Lano Integration rated undefined from -1 review See all 9 integrations ## ContactMonkey User Reviews ## ContactMonkey customer ratings - Overall rating: 4.0/5 - Total reviews: 49 ### Rating distribution - 5 stars: 21 reviews (43%) - 4 stars: 11 reviews (22%) - 3 stars: 13 reviews (27%) - 2 stars: 2 reviews (4%) - 1 star: 2 reviews (4%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 3.8/5 - Customer support: 3.7/5 - Functionality: 3.7/5 --- ### Easy to use and soooo helpful - Overall rating: 5/5 - Reviewer: Jonathan C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being able to know when priority emails are being open . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First off, I love how simple this is to use. Then it's great with how useful this is. I use it constantly after sending proposals to prospects #### Cons Only complaint I have is how it tracks opens when sending a single email to multiple contacts. Would like to see exactly who opens when for group emails. --- ### Very happy with functions and rely on it everyday - Overall rating: 4/5 - Reviewer: Paul F S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Number of times emails are opened and when is what I like most and rely on in my daily sales. Sidebar is also goo. #### Cons The results sometimes return in accurate number of views. Need to somehow determine if email has been forwarded then opened. --- ### Very poor customer service and a glitchy product - but great when it works! - Overall rating: 3/5 - Reviewer: Paula B. - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered ContactMonkey customer support offer a very poor service. I've had to contact them three times over the course of my year long subscription and every time they took a long time to respond. My initial issues were with the sidebar not refreshing and they were unable to advise how to fix this - their advice didn't work. Then I had to contact them when after my year's subscription expired they took payment from my card without an email reminder they were about to do so - and I never even received a receipt via email, so had no idea I had been charged until I checked my bank account. When I emailed them to say I was irritated by this and that they should send reminders/invoices I received a response saying they had cancelled my subscription and refunded me in full. This was NOT what I had asked for and I was even more annoyed as I was left without email tracking for my business and out of pocket while I waited for the refund. During the time spent waiting for the refund I've decided to use another competitor of theirs instead. They really need to improve their response times to support tickets and their customer service and billing. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Easy to set up and track all your emails - the sidebar stays active and lets you know when they've been read, so you can use it as a "to-do" list to remind you who you need to respond to. #### Cons The sidebar showing when emails have been read often fails to automatically update, so you assume emails haven't been read, when in fact they have. You then need to click the refresh button on the sidebar to manually update. #### Reasons for choosing ContactMonkey I didn't realise there were affordable alternatives. I've since cancelled ContactMonkey and switched to one of those. --- ### I Loved this tool, Great measuring tool to keep track of any company's Internal Communication! - Overall rating: 5/5 - Reviewer: Iury R. - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's a fast learning and easy tool to work with, everything is very intuitive, and we can easily open the tool and start working with it without any tutorial. It's awesome to keep track of your corporate, Newsletters and other internal and external communication tools you use. By looking at the data you can easily have a feedback of witch information you shared was mostly appreciated by your co-workers and clients . #### Cons I would love to see a integrated tool for newsletters, that help us build our own newsletter inside the app, with the knowledge of HTML or any code. And a direct feedback tool of your emails, where your co-workers and clients can, with a click of a button, send you direct feedback of the information you shared. --- ### Game Changer for Internal Communications! - Overall rating: 4/5 - Reviewer: Renee S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used daily for free trial - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have completed a full trial of the enterprise version of Contact Monkey for Internal Communications at my company. It's a complete game-changer for us in that it will allow us to have much better looking emails AND we'll finally have real insight and data into email activity. I've used other email marketing platforms before, and what I really love is that Contact Monkey has an Outlook plug-in. I don't have to go into a separate program to send emails, I can send them directly from my Outlook application in a matter of minutes. Great solution and incredible customer support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Contact Monkey has gorgeous, built-in HTML templates and its insight into email activity is amazing. #### Cons We had a couple snafus with getting our email server to not block images on HTML emails, but that was more related to our internal setup than Contact Monkey's solution. --- ### I've used the software for more than a year but I haven't been able to monetize it. - Overall rating: 3/5 - Reviewer: Marc D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros There are many other software that do the same thing. There's nothing special about ContactMonkey. Probably the thing I like most is the price. However, I haven't compared other offers for a long time. #### Cons The information analysis very poor. To try to extract a better analysis I usually need to download the full report into Excel and play around with that file. I think that there should be more screening capabilities. There are two types of people who read our emails; 1) the ones who usually read them, and 2) the ones who never read them. I think there should be some sort of alert when something unual happens, ie someone who hasn't open/read an email in a long time does so today. --- ### It's been a good tool for email tracking - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I like the ability to see how many times an email has been opened, and by who. Allows me to craft a better subject line and contents of the email. #### Cons It picks up about 75% of opened emails. I use hubspot's free tracking, and they pick up more like 95%. Unfortunately, they no longer offer email tracking. You have to buy their whole package, which is not useful to me, --- ### Does the job - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Real-time updates for everything is extremely helpful. Can sort by type as well. Wish it would also work with web outlook. #### Cons Very glitchy and constantly have to toggle back and forth and re-open the statistics. Sometimes won't load and have to reboot Outlook. --- ### I started using a few months back. It's great for monitoring email opens & attachments. - Overall rating: 4/5 - Reviewer: Amanda D. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mainly email analytics. In sales knowing if people are really taking in the info/resources you're sharing is a huge deal. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros That I can go and look to see if people are interacting with the messaging that I'm sending. I like the plugin with Outlook as well. My accounts info is right at my fingertips. #### Cons I really wish there was a way to get a report emailed to me daily about my open rates and clicks. This would be so very helpful. I will say that if you have Sales Force, you'll probably really only use this for email analytics. SF has everything account related handled in the Outlook add-in. --- ### A good software for tracking email open rates! Relatively inexpensive and gets the job done. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros ContactMonkey is easy to install, and pretty easy to use. It is non-intruding, and doesn't influence the overall workflow of outlook. The reporting is easy to understand, and can be nicely exported out to excel. #### Cons Software is very slow with emails that are sent out to large list serves (of 800 people or more). I noticed that often the statics view will not even open with emails like these. We specifically purchased software for our large distributions, so this is disappointing. --- Showing 1 - 10 of 49 Reviews [See All Reviews](https://www.softwareadvice.com/marketing/contactmonkey-profile/reviews/) ## Other Top Recommended Employee Engagement Software [BambooHR](https://www.softwareadvice.com/hr/bamboohr-profile/) **4.6** (3554) Recently recommended **593** times [UKG Pro](https://www.softwareadvice.com/hr/ukg-pro-profile/) **4.3** (731) Recently recommended **269** times [Paycor](https://www.softwareadvice.com/hr/paycor-perform-profile/) **4.3** (3072) Recently recommended **229** times [Deel](https://www.softwareadvice.com/hr/deel-profile/) **4.9** (4306) Recently recommended **179** times Stuck Between Options? Our experts can help you compare ContactMonkey with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice