Being able to know when priority emails are being open .

First off, I love how simple this is to use. Then it's great with how useful this is. I use it constantly after sending proposals to prospects

Only complaint I have is how it tracks opens when sending a single email to multiple contacts. Would like to see exactly who opens when for group emails.

On numerous occassions, I've confronted individuals using contactmonkey's data in order for them to revise untrue statements.

Contactmoney provides useful information relating to my business that makes my life easier. I'm not sales oriented but I enjoy having access to the data relating to access.

I'm unclear how to transfer it from computer to computer.

ContactMonkey customer support offer a very poor service. I've had to contact them three times over the course of my year long subscription and every time they took a long time to respond. My initial issues were with the sidebar not refreshing and they were unable to advise how to fix this - their advice didn't work. Then I had to contact them when after my year's subscription expired they took payment from my card without an email reminder they were about to do so - and I never even received a receipt via email, so had no idea I had been charged until I checked my bank account. When I emailed them to say I was irritated by this and that they should send reminders/invoices I received a response saying they had cancelled my subscription and refunded me in full. This was NOT what I had asked for and I was even more annoyed as I was left without email tracking for my business and out of pocket while I waited for the refund. During the time spent waiting for the refund I've decided to use another competitor of theirs instead. They really need to improve their response times to support tickets and their customer service and billing.

Easy to set up and track all your emails - the sidebar stays active and lets you know when they've been read, so you can use it as a "to-do" list to remind you who you need to respond to.

The sidebar showing when emails have been read often fails to automatically update, so you assume emails haven't been read, when in fact they have. You then need to click the refresh button on the sidebar to manually update.

Ok - helps me see people opening my emails.

Basically see when customers are looking at my emails and how often. it is interesting to see emails reopened a year later. Great intel!

I would like to learn how to run more reports on what emails are working and not. Sometime crashes and have to restart.

Number of times emails are opened and when is what I like most and rely on in my daily sales. Sidebar is also goo.

The results sometimes return in accurate number of views. Need to somehow determine if email has been forwarded then opened.