About ContactMonkey

ContactMonkey is a cloud-based email tracking platform that allows businesses to measure employee email engagement and send responsive HTML internal emails.

ContactMonkey’s key features include internal communications, real-time email and link tracking, email templates, analytics dashboard, centralized billing and Salesforce integration. The platform allows users to process emails using Outlook distribution lists and comes with dashboard analytic tools used to measure engagement levels through Outlook or Gmail.

ContactMonkey is available for Office 365, Outlook for Windows,Mac and Gmail. ContactMonkey is available for free for a period of 14 days and priced for professional, team and Salesforce packages. Pricing of the product is based on a mont...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

79 Reviews of ContactMonkey

Average User Ratings

Overall

4.20 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(35)

35

4 stars

(27)

27

3 stars

(15)

15

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 79 results

June 2018

Nathaniel J. from Thomson Reuters

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Does exactly what we need it to at a good price

Helps determine which prospecting emails are more effective than others.

Pros

We use this at my company to assist with email prospecting. The tool is easy to install and does exactly what we need it to--I use it on every email I send. It has helped immensely in determining which prospects emails are effective and which ones aren't, and made my prospecting much more effective. Also helps me determine, when customers are being non-responsive, if they have even seen my message. We use this cross-team as a metric to measure rep email productivity.

Cons

The first time I installed it, Outlook was unbearably slow every time I opened an email. This went away after I rebooted. I don't really have many complaints about the tool.

May 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

May 2019

useful information in a timely fashion

On numerous occassions, I've confronted individuals using contactmonkey's data in order for them to revise untrue statements.

Pros

Contactmoney provides useful information relating to my business that makes my life easier. I'm not sales oriented but I enjoy having access to the data relating to access.

Cons

I'm unclear how to transfer it from computer to computer.

June 2018

Jonathan from Global Shop Solutions - ERP Software

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Easy to use and soooo helpful

Being able to know when priority emails are being open .

Pros

First off, I love how simple this is to use. Then it's great with how useful this is. I use it constantly after sending proposals to prospects

Cons

Only complaint I have is how it tracks opens when sending a single email to multiple contacts. Would like to see exactly who opens when for group emails.

June 2018

Marc from Rong Viet Securities

Company Size: 201-500 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

1.0

June 2018

I've used the software for more than a year but I haven't been able to monetize it.

Pros

There are many other software that do the same thing. There's nothing special about ContactMonkey. Probably the thing I like most is the price. However, I haven't compared other offers for a long time.

Cons

The information analysis very poor. To try to extract a better analysis I usually need to download the full report into Excel and play around with that file. I think that there should be more screening capabilities. There are two types of people who read our emails; 1) the ones who usually read them, and 2) the ones who never read them. I think there should be some sort of alert when something unual happens, ie someone who hasn't open/read an email in a long time does so today.

June 2018

Paul F from PayLease

Company Size: 201-500 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

June 2018

Very happy with functions and rely on it everyday

Pros

Number of times emails are opened and when is what I like most and rely on in my daily sales. Sidebar is also goo.

Cons

The results sometimes return in accurate number of views. Need to somehow determine if email has been forwarded then opened.