ContactMonkey Software

4.18 / 5 (77)

About ContactMonkey


ContactMonkey is a cloud-based email tracking platform that allows businesses to measure employee email engagement and send responsive HTML internal emails.

ContactMonkey’s key features include internal communications, real-time email and link tracking, email templates, analytics dashboard, centralized billing and Salesforce integration. The platform allows users to process emails using Outlook distribution lists and comes with dashboard analytic tools used to measure engagement levels through Outlook or Gmail.

ContactMonkey is available for Office 365, Outlook for Windows,Mac and Gmail. ContactMonkey is available for free for a period of 14 days and priced for professional, team and Salesforce packages. Pricing of the product is based on a monthly subscription and support is extended via phone, email and online help desk.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

77 Reviews of ContactMonkey

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(33)

4 stars

(27)

3 stars

(15)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 77 reviews

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June 2018

Martin from Thomson Reuters

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

June 2018

Email Tracking Excellence

Insights from email opens helps with better follow-up phone calls, allows more meetings to be set and ultimately more sales to be made.

Pros

Understanding email openings increases effectiveness of targeted phone calls. Easy to customize what you want to track and how you want to see reporting metrics. If using this tool can help generate even just 1 additional sale per year it ends up paying for itself many times over so it's a smart investment.

Cons

I've got no major cons to report. I haven't used a bunch of other providers for this type of service so I can't compare it for you. ContactMonkey has worked well enough that I haven't felt the need to look elsewhere.

June 2018

John from Choice Recovery

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Great service - no more 'send & pray'. Now you can tell if your message was received & acted on!

Provides an invaluable source of feedback on if/when (and how many times) your email recipient opened your email. Before Contact Monkey, like driving a submarine, you were completely blind when you sent an email. You hit SEND and hoped for the best. With Contact Monkey, you now have a 'periscope' of sorts that allows you to 'see' when your email was opened and, if you included a hyperlink, acted on. Invaluable from a sales standpoint. Thanks for illuminating what has, historically, been a dark and often times frustrating communication medium!

Pros

Can provide immediate feedback on email messages sent.
Easy integration with Outlook.
In 2+ years, very few issues with service.
Customer service easy to work with and very responsive.

Cons

I've become addicted to the Contact Monkey sidebar in Outlook.
Doesn't have an OSX version for Mac.
Message tracking can be blocked by receiver's firewall.

June 2018

Alison from Monumetric

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

June 2018

I love ContactMonkey!

Increased visibility, ability to connect easier with others via email and phones, better understanding of click rates and opening times.

Pros

I was a bit hesitant that ContactMonkey would help me in my day to day job, but I tried the 30 day trial and was hooked. It gives great visibility and has allowed me to connect with many more prospects than I otherwise could have. Great software, and for a great price!

Cons

Sometimes I wish this gave me a little more visibility. I have submitted a request for the report and had to wait over an hour one time. If I could have direct control on building out reports, that would be a big help. I also would like to see more integrations with phone systems, but for now it does what it's supposed to do!

August 2018

Suzanne from Todahl Design & Printing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2018

ContactMonkey is Great

As a two-time U.S. Supreme Court winner, I have a LOT of "snaky and sneaky" opponents, who will try ANYTHING to deceive me, as well as the Local Courts. ContactMonkey is SO invaluable, and I would NEVER want to go without it. This program goes so far as to tell me how many times the recipients are reading each e-mail. In other words, it shows me how seriously they take my warnings, etc. :-) <3 I love ContactMoney.

Pros

I really like the fact that ContactMonkey enables you to ascertain who receives / reads your e-mails without notifying the recipients, like another e-mail receipt program I can think of.

Cons

ContactMonkey does not work with every single recipient--just the majority of them; i.e., about 98% of them. Once in a "blue moon," I will find a corporate server that appears to be "immune" to the "return receipt" notification. But when companies are that large, it is easy to work around; i.e., sending faxes instead.

June 2018

Tara from VEBO

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2018

Contact Monkey works great for me overall

Knowing when people I reach out to see my emails and click my links so I can manage my sales process better.

Pros

I like that CM is right in my Outlook so I can easily see how my sales outreach is working without having to go into a different program. Their search feature is also easy and intuitive, as the entire email address isn't needed in order to search activity.

Cons

I don't really have any issues using Contact Monkey. I just have to be careful to not cut links sent out in one email and paste them into another email I'm sending to someone else as it will skew the open data. Eg: I emailed someone in Utah the same link I previously sent to someone in Hawaii and so it looked like the Utah person opened my email in Hawaii. I setup signature templates with fresh links to prevent that happening in the future.

June 2018

Michael from Asher College

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2018

Excellent for CRM!

Email effectiveness and follow up with clients.

Pros

CM is easy to work with and seamlessly integrates with MS Outlook. It give me instant notification to clients opening emails and reports of activity.

Cons

While easy to install, the product is sometimes difficult to update. I've found that it tends to be a little confusing. In the several years I've used the product, the few times I've had to update have been "challenging" and have had to ask for assistance.

June 2018

Nathaniel J. from Thomson Reuters

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Does exactly what we need it to at a good price

Helps determine which prospecting emails are more effective than others.

Pros

We use this at my company to assist with email prospecting. The tool is easy to install and does exactly what we need it to--I use it on every email I send. It has helped immensely in determining which prospects emails are effective and which ones aren't, and made my prospecting much more effective. Also helps me determine, when customers are being non-responsive, if they have even seen my message. We use this cross-team as a metric to measure rep email productivity.

Cons

The first time I installed it, Outlook was unbearably slow every time I opened an email. This went away after I rebooted. I don't really have many complaints about the tool.

June 2018

Adam from Proofpoint

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Great product, great support, well worth the money

Greater insight into opens and clicks on emails campaigns.

Pros

I've started and stopped Contact Monkey twice now. The software is great, big help from customer support when needed, and it gave me great insight into my sales prospecting.

Cons

The reporting. I didn't like that I had to wait for a report to be send in an email. Sometimes it seemed like Contact Monkey showed a false positive of an open that could not have been real. For example, it said the email was opened in Chiang Mai, Thailand multiple times on multiple contacts.

June 2018

Glen from Forever Fit, LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

June 2018

Easy to install and use

Pros

I tried Hubspot which was difficult to install and use. In fact, it rarely tracked emails well for us. Contact Monkey was very easy to install and use.

Cons

Sometimes the system goes down and it does not track the emails. You have to make sure that you have turned ContactMonkey on when sending an email otherwise, it will not track the email.

June 2018

Jonathan from Global Shop Solutions - ERP Software

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Easy to use and soooo helpful

Being able to know when priority emails are being open .

Pros

First off, I love how simple this is to use. Then it's great with how useful this is. I use it constantly after sending proposals to prospects

Cons

Only complaint I have is how it tracks opens when sending a single email to multiple contacts. Would like to see exactly who opens when for group emails.

June 2018

Liz from The Wyman Group

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Great product for those who need to monitor email interaction

Pros

I appreciate the service I have received with this company. I had done quite a bit of online research and found ContactMonkey to be highly regarded for product quality as well as service. That has been the experience I have had since signing up. Whenever I have had questions about setup, usage, and billing, I have found the customer service to be prompt, detailed, and accurate. The product itself has worked as described and how I needed it. I have already recommended this to other peers.

Cons

The only issue I have had is trying to sort the details of the contacts. Recently, my client had an event and I sent out emails along with phone calls to notify them of the event. I wanted to follow-up contact with those that had opened the links or viewed it a certain number of times. There is no data sort that I could find which meant having to scroll and search. As I charge my client hourly rates, I would rather spend time with the phone calls and emails than sorting the data.

June 2018

Jonathan from Upland Software Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money