All Criteo Reviews
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Chitta Ranjan
Verified reviewer
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Convert Traffic to Customers Using Criteo
I am using Criteo for one of our E-commerce clients from last two years. The conversion rate and average order value are always good. Overall my experience with Criteo is excellent.
PROSOne of the best, easy to use industry top leader in retargeting. Retarget your traffic simply by adding Criteo script to your website. Excellent customer support with a dedicated account manager who will guide you with bid optimization techniques. In addition to multiple other websites, it also shows ads on Facebook. With its dashboard report, one can get a clear idea on the number of impressions, clicks, conversion and revenue details every day to track the performance.
CONSFor an E-commerce website, it's not that easy to implement the Criteo script.
Vendor Response
Thank you for your review Chitta. Do let us know what issues or suggestions you had on the implementation side and we'll pass this on to our product team.
Replied December 2018
Cameron
Verified reviewer
Consumer Goods, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2019
Powerful Retargeting, with a Few Downfalls
Overall, we're happy with the results our e-commerce campaigns have experienced with the addition of Criteo. Revenue and overall web traffic have increased.
PROSThe dynamic retargeting options that Criteo offers are vast and effective - we've been seeing around 2.0 ROAS since implementation with a limited budget.
CONSUnfortunately, customization options for the creatives themselves are a bit limited. For example, we've been running into issues of having the same product show four separate times in the same creative - not a professional look.
Reason for choosing Criteo
The dynamic nature of the retargeting creatives were enough to sell us on the platform.
Anonymous
2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed April 2019
Machine Learning gone awry
NONE, we now use our media company to do all RETARGETING via social, google and other platforms. Criteo lost our business FOREVER.
PROSI loved Criteo at the beginning when I had an account rep. It was great when a person managed the bids, the retargeting and the software. Once that stopped and it was turned over to their inside team or "MACHINE" in Europe with NO point of contact at all, it went VERY BAD. I was very unhappy with the service overall and yanked my budget within months of this changeover.
CONSThe machine learning kept our bids accelerated way after 4th Quarter and then it overspent my budget in January in one week instead of the usual monthly budget alloted. The bids should have been reduced as of 1/1 when the traffic went down but they were not and the company did NOTHING to make up for their screwup and mishap. They even admitted it was their error!!!
Vendor Response
Thank you for your feedback, we have read your comments with interest and would really appreciate the opportunity to speak to you further about your review. Feel free to email us at reviews at criteo dot com
Replied June 2019
Artur
Verified reviewer
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
A great complement to Google and social media retargeting
An easy-to-manage, effective tool for retargeting on the basis of RTB.
PROSEasy budget management and a transparent way to define the target result. Very high efficiency. Great support.
CONSThe administration panel after the changes is less transparent and convenient to use (although it looks better). Large, unpredictable fluctuations in effectiveness (though this is a question of market behavior rather than of the software itself).
Reasons for switching to Criteo
Criteo was much more effective.
Rob
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Converts customers and makes money!
If you use Adwords I would highly give this software a shot to do your online marketing for your ecommerce website because it definitely draws customers to your website without a doubt.
PROSWe used to use Adwords to do our online marketing to our customers or potential customers and Criteo seems to be doing a better job and has converted more customers previously than adwords. I even see our ads while roaming the internet and they make you want to click them to bring you to our website and buy stuff.
CONSOur developer had a tough time connecting Criteo to our Magento store because there apparently wasn't much documentation. However, they did get it setup and working just fine which is making us money.
Gabriel
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
One of the best display options
Inventory and performance in comparison with GDN. Great customer support.
CONSThe platform is not really user friendly so you end up depending on the support team.
Reasons for switching to Criteo
Inventory & performance
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed January 2019
Awesome tool for programmatic buying retargeting internationally
Eliminating waste impressions through programmatic buying and very detailed targeting, getting insights into most valuable audiences, making it easy to scale programmatic campaigns internationally.
PROSCriteo offers great solutions for programmatic retargeting and makes it possible to target exactly the right people to maximize ROI. With their international focus and presence, it is a great partner for brands buying programmatically world-wide.
CONSCriteo is not the most transparent partner. Due to their business model, it is not always clear what their fee is and if buying could be even more efficient.
Yacov
Verified reviewer
Accounting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed August 2022
no support at all
very bad experience, after investing so much time set up my account just got stuck with the integration - sent several emails - no one answered !!! on line chat on site - wont work at all ..
PROSdynamic remarking with animation look great easy to set up new campaign
CONStrie to have some support regarding embedign the code and pixles no support on email/ chat or on phone they wont reply ny email ..
Jordan
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Best Retargeting Platform For Luxury Brands
I love how well this platform works, how often the ads get placed, the amount of impressions you receive, and the return for large ticket items
PROSThe return on investment, reach in terms of placements, and customer support
CONSI don't like how little control you have over targeting, account setup, graphics, or budget. I wish you could control all the bells and whistles.
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
3
Reviewed November 2018
Good quality remarketing but not a self-service operation
We generated a good amount of sales of this tool. Good image options.
CONSWe had to rely on programmers at Criteo for too much; not enough self-service.
Vendor Response
Thanks for your review, we're investing in self-service but for now client feedback about our managed service has been excellent.
Replied November 2018
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2022
Está muy bien, pero al sistema de atribución le falta transparencia
Usando Criteo se logra hacer una estrategía de retargeting muy eficaz, la única pega es que la atribución post clic no está del todo clara.
CONSMejorar el tracking post clic Los costes son muy altos especialmente en temporada alta.
Reasons for switching to Criteo
Mirando como mejorar la estrategia retargeting
Cristiano
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Best retargeting software in the market
They are my tool of choice for retargeting campaigns
PROSGreat performance, ease of use and reliability of accounts
CONSLack of a detailed site list or whitelist options
Vendor Response
Thanks for your review Paolini, we're delighted to be able to help you!
Replied January 2019
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed January 2023
バナーサイズのバリエーションが豊富
ダイナミックなターゲティングができ、商品を閲覧したユーザーにピンポイントで再訪問を促せます。また、対応しているバナーサイズも豊富で、Webサイトの色々な場所で表示が可能です。
CONS管理画面が複雑で、日本語版だと翻訳が行き届いてない部分が多いです。
Nikita
Machinery, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2023
Great targeting and retargeting tool
How easy it was to integrate with some of tools we use, and how easy it is to work with campaigns and audiences.
CONSNot everything was easy to set up and we needed to analyze externally for things that Criteo lacks.
Jason
Verified reviewer
Retail, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2018
Great Revenue Driver
Criteo is by far the best revenue driver of all remarketing companies.
PROSCriteo is incredibly easy to set up and brings more revenue than any other remarketing service I have ever used.
CONSCriteo is exclusively for higher paying companies. Smaller companies with smaller budgets cannot use Criteo because they require a certain monthly payment. For many companies this is easy of course to spend on remarketing but smaller companies cannot afford that.
Anonymous
1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed June 2022
good option to misinvest your marketing budget
There are many options in the market to test before criteo
PROSThe promise they gave us before the start of the project
CONSWe didn't achieve any goal, with a very bad kpi
Reasons for switching to Criteo
To have more visibility about metrics, attribution...etc
Anonymous
11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2019
Criteo Review
Overall, enjoyed the experience with Criteo. Needed a more cost effective option and eventually left.
PROSEasy to use dashboard. Allows you to optimize based off your goals.
CONSCreative updates were tough as you always have to go through a rep in order to make an update. I will say it is a positive they do offer A/B testing with creative, though.
Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
I great supplement to our AdWords and Bing campaigns.
Easy to use interface and tracking that displays the number of impressions, clicks,and sales along with the spend, return and ROAS
CONSIt can take 2 - 3 weeks for the return to catch up to the spend as everything is being dialed into your customer base. There will be a sweet spot of impressions that will limit the scaling ability of your spend / return. The seasonality of our business limited the amount we could use it.
Ilaria
Information Technology and Services, 51-200 employees
OVERALL RATING:
4
EASE OF USE