All Digimind Reviews

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User Profile

Ksenia

Verified reviewer

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

The best solution to help us determine our next best action

Digimind is an amazing solution for monitoring our customers. It helps us gather real-time insights on what's being said about our brand from all across the web while allowing us to manage everything in their comprehensive platform. From tracking web mentions, blogs, authors, Twitter and Facebook, Digimind provides an outlet to really understand what's being said about our brands and products.

PROS

Digimind allowed us obtaining instantaneous, dynamic results allowing us to take real-time action. Thanks to the insights derived from social networks, we were able to gain deep consumer insights, detect new trends, react faster and make better decisions for our brand.

CONS

Social data from the likes of Facebook can be quite limited Sentiment function could be more accurate

Stephanie

Food & Beverages, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Great Listener

Very positive. It's got a much more user-friendly interface to work with, a wide variety of reports to run and present; and ability to share information with others so they can maximize the data.

PROS

Pros: Easy interface; terrific account rep who teaches us and reminds us about features so we're maximizing our use out of this tool that offers so much; she takes time to know our business to help us again, make best use out of this; she knows the product well; dashboards are great to get a quick overview; easy to share reports with others on our team who are non-users but can use the information.

CONS

Does seem to miss some content that we see on our own platforms; lack of third-party agreements on some platforms to catch other listening (ex: IG Stories, FB Stories, FB Groups, IGTV);

Reason for choosing Digimind

User friendly interface, strong customer support not only at the start, but throughout. We love [SENSITIVE CONTENT HIDDEN] and the true partner she's become to help us be creative in listening for new themes and how to engage other members of our team who are also finding Digimind to be an effective tool.

Reasons for switching to Digimind

Poor customer service from account rep and a more difficult product to use.

Anonymous

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed September 2021

Tool could be useful but customer support so non-existent that it's almost worthless

We were trying to solve our competitive/market intel sourcing problem, but after 6+ months of usage, we have only realized frustration

PROS

I really don't know...I cannot imagine they are better at anything than their competitors

CONS

I don't have time for an essay so at a high level: False promises, extremely late deliverables, non-existent customer support/consultancy, outdated help/support articles, unintuitive UI, confusing functionalities, time-consuming, and so much more.

Andres Alexis

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Great product! Realiable and easy to use.

PROS

Digimind is very realiable and easy to use.

CONS

I don't have any complaints against it yet. I'd definetely recommend it.

Stefan

Building Materials, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Easy Newsletter creation

You can achieve a lot with little effort. I can create a biweekly Newsletter with very little time effort per day, ideal for people you have a lot of different tasks to do.

PROS

Ease of use and option of direct import of news into Digimind tool

CONS

Setting up searches is time consuming. The logic of Projects, Agents and Lists is a bit confusing.

Huong

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Digimind is a very good start for whom to have limited access and time consuming

- Update studies among (some) industries, brands, and institutes - Product news

PROS

- Update and available information in the fields of interest

CONS

- Higher level of interest cannot be met regarding topic details as a network, region-wide and/or world-wide

Mohamed Amine

Marketing and Advertising, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed December 2018

The go-to solution for Monitoring

Despite few payment and customer support issues, I had a pretty good experience with Digimind Social.

PROS

It's a powerful monitoring solution and offers a great sentiment analysis .

CONS

Customer support is not so great. Adding new keywords is problematic because you never know whether or not it will use-up all your monthly mentions

Karim

Telecommunications, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Perfect tool

PROS

An easy way to add sources to watch and to validate information, a professional way to generate reports and analysis

CONS

Difficulties in generating ad hoc news and graphics if the processing period is more than one year with a complex query

Cédric

Banking, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2022

Digimind

PROS

Easy to use and the interface is consistent. We have the possibility to import information from social networks

CONS

Good software but too many false promises and the customer service is not professional

Brice

Banking, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2022

Digimind

PROS

Easy to use and configure, it's a great software

CONS

It's easy to configure but it takes time

Fernanda

Pharmaceuticals, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed September 2020

Use of Digimind for a weekly newsletter

It is a valuable tool for the pharmaceutical industry. Keeping track of scientific publications is nearly impossible without Digimind. I highly recommend it.

PROS

I use this software for a weekly newsletter and I have gotten a lot of positive feedback on how easy it is to give weekly updates.

CONS

There have been several occasions where I receive "news" from >12m ago (or sometimes 2 years) without any recent publications. This makes it extremely complicated since it forces the user to take extra time to look at publications dates before even reading the content.

Sergey

Automotive, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2020

Digimind estimation

PROS

Usually I overview our competitors work and news.

CONS

No additional idea for now, may be if I have more time I can use this SW more often.

Mamoun

Health, Wellness and Fitness, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2020

over all it is good solution

very good

PROS

Comparison with industry in different aspects

CONS

I am not sure that there is a feature in the product we did not need

Isabel

Financial Services, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Complementa mis reportes

Me gusta mucho.

PROS

Para mi y mi equipo es una herramienta necesaria e importante para el monitoreo diario de nuestras redes, sin duda se ha vuelto imprescindible.

CONS

Los reportes son muy amigables, la consulta de la información es fácil, en general es sencillo obtener la info.

Seung-il

Automotive, 10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2020

transformation and innovation news

PROS

can find what is going on and what is new for us

CONS

nothing as this is for many peope so not easy to customize every requirements

Yohan

Automotive, 10,000+ employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2020

A great software to understand your customer

PROS

The ability to create different dashboards depending on the needs

CONS

Some features can be quite hard to change

Showing 1 - 16 of 16 Reviews