About Drag

Drag is the Everything Inbox for teams - one single place to support customers, manage tasks and close deals, from the place teams love: Email.

Shared inbox and workflow management into an all-in-one tool that seamlessly integrates with Gmail. Teams should be able to work together without leaving their inbox, eliminating the extra steps of navigating across multiple tools. Especially because all of these workflows start and finish as emails.

Drag turns Gmail into a collaborative workspace in one click and has helped over 100,000 individuals and teams around the world. Featured by Google, Techstars, Mashable, Inc. Magazine, Business Insider and various tech publications around the World.


Supported Operating System(s):

Web browser (OS agnostic)

116 Reviews of Drag

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(70)

70

4 stars

(37)

37

3 stars

(7)

7

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 116 results

August 2018

Fernando from King

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2018

Enhanced focus and peace of mind

I'm tackling most of the tasks than arrive to me through mail using Drag. Some of my mails become tasks in my external app, which I keep using (because not all of my tasks come from my mail, and I need a way to manage these ones), but Drag definitely helps me managing the tasks that come through my mail by (a) avoiding the overhead of translating many mails to tasks, and (b) allowing me to open my mail and knowing instantly what's going on at a glance.

Pros

The most noticeable improvement has been opening my mail and knowing instantly what's going on at a glance, which frees resources in my mind (peace of mind, what a treasure!) Besides that, I use the GTD method to organize my tasks. Every day I process my inbox following GTD's algorithm: 1. If something takes less than 2 minutes, I do it and archive the mail. 2. If I can delegate it, I do it and either archive the mail or put it in Doing, to follow it up. 3. If I want to do it, I move it to "Doing". This is an improvement over having just a list of tasks outside of my mail, because a lot of mails don't need to become tasks in an external app, and can be managed more easily with Drag, which reduces significantly the overhead of having to create tasks and follow up somewhere else, besides avoiding having to switch between between apps (from tasks to mail, etc), simplifying my workflow and increasing my productivity.

Cons

I haven't found any opportunity cost so far in using Drag. I miss some functionalities, though. Mainly, I miss a way to defer mails I don't want to pay attention to now until a later date. This functionality already exists in Google's Inbox Mail App and I need it because it's one of the steps of the GTD's algorithm I mentioned before.

April 2018

Sahr from C-Tribe Festival

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Drag is a lifesaver for my inbox and gave me the ability to get things done more productively.

This software has helped me streamline my email process and not forget about the emails that have not received a response (whether that's on my end or the other party). It's has allowed for less work to fall through the cracks and for less prospective, current, or future business to be lost.

Pros

Before Drag, my inbox was a mess. I would not have any proper method of keeping track of emails and it got to the point where things fell through the cracks which amounted to lost business. What I like most about Drag is that it resembles kanban boards that I'm familiar with in the software space and it gives me a good means to make sure that emails don't get forgotten about. I also like how it seamlessly integrates into your email using the Chrome extension and doesn't require any additional onboarding steps. Usually, the problem with bringing on new software is that it is too laborious to integrate it into your daily routine. That's not the case with Drag. With the toggle of a button, you can switch it on and off at your discretion, as well.

Cons

One of my email inboxes has over 11,000 emails. I found that integrating Drag with that particular email really slowed things down when it came to website speed. This is more mismanagement on my part and it's my goal to reduce the number of emails I have in that inbox so that I can actually use Drag. In addition, Drag doesn't currently allow you to customize the labels on the kanban board or add any additional steps. To my understanding, this is a feature that they hope to launch in the future, however.

May 2020

Adam from Noticed LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2020

Drag is an Unethical Company

The app forces you to enter your credit card to use the trial, I tested the app for a few minutes and didn't like the user experience. I requested a refund within a 10 mins and they said they couldn't provide a refund. Customer service was awful, they acknowledged that I signed up and cancelled within 10 mins, but won't provide a refund even though I don't like the software. I do not recommend this app, it was very confusing!

Pros

The user experience wasted a lot of time with multiple steps to get a simple task done.

Cons

Unprofessional and their customer support was extremely unprofessional.

Response from DragApp

Replied May 2020

Hi Adam, I am continuing your historical conversation with the team, here. We have never requested credit card details up front. This information is inaccurate. Drag offers a 14 day unlimited trial in order to allow you to understand the product yourself, validate it and make an informed decision yourself. We also offer monthly and annual options, which allow you to plan and purchase clearly inline with what is best for you and your businesses needs. Your 1 star review is unfortunate and disappointing given that we pride ourselves on our responsiveness and care towards customers. Thanks Nick

July 2018

Mazyar M. from Will County Board (Dist. 5)

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

The Solution for Inbox Confusion

Pros

Drag is intuitive, easy to use, and most importantly, visual. All necessary features to turn my daily e-mail torrent into meaningful action. The first step in that process is to organize messages into a hierarchy before reviewing and assign each one. Drag does this right away by letting me sort my messages by importance, subject, whatever I want. The key is the clear visualization.

Cons

While a great product, Drag is still developing. At the moment, it doesn't appear to sort messages by criteria, so I am still doing that by hand. In addition, the column structure (which works great) can easily stretch past your screen real estate. This means a lot of sideways scrolling. I would like to be able to collapse columns or stack them in order to keep the action on a single screen. But I'll bet they play on making such changes in the future.

July 2018

Lake from AmperZand.Co

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

Effectively reduces time spent between email & closing sales.

Streamlined processing incoming and follow up affairs. Effectively eliminated a secondary task manager.

Pros

Drag intuitively allows us to take a plethora of email from multiple accounts that have multiple timelines expectations deliverables sort delegate and follow up without leaving our email environment. We have eliminated the use of a secondary redundant task management tool thanks to Drag.

Cons

This may be a Drag item or a Gmail item we would like to see the ability to identify which user on a shared item has added a specfic tag. When we have multiple people touching the same drag task it would sometimes be beneficial to be able to see the specific tags that specific users have attached. As we have team universal tags and custom user tags as part of our ability to pull and sort account information.