# eGain Mail Software Reviews, Demo & Pricing - 2026 > Review of eGain Mail Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/marketing/egain-mail-profile --- [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / eGain Mail Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # eGain Mail 2026: Benefits, Features & Pricing Wondering if eGain Mail is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview eGain Mail 4.0 [(2)](https://www.softwareadvice.com/marketing/egain-mail-profile/#reviews) Pricing Starting at $1,000.00 per month ### About eGain Mail eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and webforms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately. - Top score in the 2021 Gartner Critical capabilities report for the CRM customer engagement center for digital engagement + knowledge management + automation of engagements - Top score for “current offering” (that is, product) in the 2021 Forrester New Wave on Digital-First Customer Service. An integral part of the eGain suite for customer service, eGain Mail offers: - Predefined workflows to manage incoming email and webform inquiries. - Complete customer information and interaction history, across channels, to email customer service agents, enabling informed interactions. - Service level agreement (SLA) triggers to automate email routing and monitoring. - Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents. - Access to the centralized knowledge base tha... t enables call center agents to accurately resolve complex inquiries and processes. The agents can also contribute to the knowledge base and capture invaluable expertise on the fly. - Comprehensive analytics and real-time alarms for operational performance management Additional modules: eGain Secure Message™: A secure email messaging system, that authenticates the customer before allowing the viewing of confidential information. It establishes a secure communication channel between agent and customers to exchange confidential information without exposing information to external networks. It addresses the security and compliance concerns of companies in regulated sectors and their consumers. eGain Fax™: To route, track, and respond to faxes with the same infrastructure that is used to handle emails and webform submissions. Wondering if eGain Mail is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. ## eGain Mail User Interface ## Popular eGain Mail Alternatives Main Product eGain Mail 4.0 [(2)](https://www.softwareadvice.com/marketing/egain-mail-profile/#reviews) Ratings Breakdown - 4.0Ease of use - 3.50Value for money - 4.0Customer support - 4.50Functionality Pricing Starting at $1000.00 per month Get Price Alternative Product [Gmail](https://www.softwareadvice.com/email-marketing/gmail-profile/) 4.8 [(13445)](https://www.softwareadvice.com/email-marketing/gmail-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.77Value for money - 4.45Customer support - 4.71Functionality Pricing Available upon request Get Price Alternative Product [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) 4.7 [(17590)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.59Value for money - 4.27Customer support - 4.63Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [Microsoft Outlook](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/) 4.5 [(2473)](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.42Value for money - 4.18Customer support - 4.48Functionality Pricing Available upon request Get Price Alternative Product [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/) 4.6 [(14103)](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.34Value for money - 4.26Customer support - 4.61Functionality Pricing Starting at $6.00 per month Get Price Alternative Product [Yahoo Mail](https://www.softwareadvice.com/marketing/yahoo-mail-profile/) 4.2 [(850)](https://www.softwareadvice.com/marketing/yahoo-mail-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.48Value for money - 4.08Customer support - 4.14Functionality Pricing Available upon request Get Price ## eGain Mail Pricing and Plans Starting price: $1,000.00 per month Free Trial Free Version Basic $1,000.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## eGain Mail Features - Popular features found in Email Management Alerts/Notifications Archiving & Retention Autoresponders Canned Responses Contact Management Data Recovery Email Marketing Email Monitoring Search/Filter Shared Inboxes Signature Management Spam Blocker - More features of eGain Mail API Queue Management Reporting/Analytics Response Management Routing Whitelisting/Blacklisting ## eGain Mail User Reviews Overall Rating 4.0 Ratings Breakdown 5 0% 4 100% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.0 Value for money 3.5 Customer support 4.0 Functionality 4.5 Have you used eGain Mail and would like to share your experience with others? Ashok S. Verified reviewer Information Technology and Services 501-1000 employees Used other for free trial Review source Reviewed January 2019 My review on e-Gain Mail 4 Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: It has been made user friendly and helpful in customer engagement. Cons: Product marketing is not that easy to manage with this tool due gap in the technology. Vendor Response Thank you for your feedback. Let us know if you need any assistance with any other needs. Replied December 2021 Read More VR Verified Reviewer Outsourcing/ Offshoring Used daily for less than 12 months Review source Reviewed March 2018 Easy way to get touch with business clients. 4 It provide easy way to communicate with business clients and resolve their queries. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: It is very important to solve every enquiry of business customers even it is small or big. We use it to resolve client queries and send response back to them. It helps to grow business and keep old customers with us. Cons: It should add a notifcation feature so that in case we received any high important message we can resonse on that mail as soon as possible. Vendor Response Thank you for your feedback. Let us know if you need any assistance with any other needs. Replied December 2021 Read More Showing 1 - 2 of 2 Reviews ## Other Top Recommended Email Management Software [Salesforce Marketing Cloud](https://www.softwareadvice.com/marketing/salesforce-socialcrm-profile/) **4.2** (530) Recently recommended **6** times [Paminga](https://www.softwareadvice.com/email-marketing/net-results-profile/) **4.6** (33) Recently recommended **7** times [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) **4.5** (17629) Recently recommended **0** times [Brevo](https://www.softwareadvice.com/scheduling/brevo-profile/) **4.6** (3477) Recently recommended **0** times Stuck Between Options? Our experts can help you compare eGain Mail with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice