eGain Mail

eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and webforms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately. - Top score in the 2021 Gartner Critical capabilities report for the CRM customer engagement center for digital engagement + knowledge management + automation of engagements - Top score for “current offering” (that is, product) in the 2021 Forrester New Wave on Digital-First Customer Service. An integral part of the eGain suite for customer service, eGain Mail offers: - Predefined workflows to manage incoming email and w...