Customer service was amazing!

I liked the ease of use and the statistical analysis

Make it easier to message 500 people at once.

9/10 compared to my previous clientle system that I would rate 6/10

How easy it is to use compared to previous clientle systems I have used for retail in the past.

How slow it can be when searching a customer in our overall customer base

Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful

The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach

The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible

The team has been great to work with, more of a partner than anything else. I use the software a bit differently than intended and they are always willing to talk me through any question or problem, as well as being super receptive to feedback and taking my requests into account. I love the web sales attribution!

They've been great partners helping me work towards goals within my business. It's easy to use, I was able to get a team of 8 up and running within a week! Also, the team is super communicative and always gets back to myself, and the rest of the team, very quickly, which is greatly appreciated.

Data and reporting are a challenge right now, but continue to improve over time. I wish as an admin I had more visibility into my team's day-to-day, for coaching purposes.

Overall I have been very happy with this tool. Again, the lookbooks are my favorite tool! I love how it makes clienteling (which can be tedious) an easy task. You can create a template to use for everyone or even insert it and tweak it slightly client by client. It is great having everything from your website easily accessible on the chat. Instead of having to pull up our website find an item and copy & paste a link, etc - you can stay on the same page and have what you need in a few clicks.

The ability to create and tailor lookbooks is wonderful. Before we would only be able to send in-store photos or screen shots from our wesbite. The lookbooks are such a better, complete presentation and much more professional. Also being able to track outreach success, the conversion period, and last contacted. The filtering process makes seeing who you should contact much easier.

For our company we have been using our personal emails to communicate before. While this tool is great, it was somewhat confusing to clients to be communicating through various channels and different email addresses or phone numbers. I also had a few instances where a client would give my endear email to their friends and I would not always receive the incoming messages.

We have used Endear since we launched our company, and the ease of using Endear has made it a vital tool to manage and communicate with our clients without anything falling through the cracks.

That client lists cannot be protected from downloads.

The team at Endear has been my favorite part of this process. They answer live chat in less than 10 minutes most of the time and they are always quick to call me and figure an issue out instead of going through a constant back and forth. They even ran a competition across sales associates where they paid for the incentive in the form of a gift card to my store or another one of their partner store and I thought that was so cool!

First, I can now organize and track my outreach to shoppers. I used to individually email people and keep a spreadsheet so I knew who I've emailed. Second, I have started letting my in-store employees view customer profiles and reach out to them. It's great because it makes my life easier and I've noticed customers respond really well when the message comes from an associate. Also, my associates have started to really engage with our brand more than this just being a job.

The billing process is a little confusing. They charge for "active users" which is still a fairly foreign term for me.

it has great features and easy to organize but simplifying it a bit more would be great and make messaging smoother as it feels like things don't flow together but they could

Integrated with Shopify! super organized and work well togeher

It has great features but it could be a more user-friendly and simplify or ease the messaging or sending process.in order to send one person a message it feels like you have to do a handful before sending the actual send button

I really love that it makes emailing customers easy, also that lots of details of clients are shown.

I have been trying to contact clients who are not customers yet, our customers come from Shopify. I've realized that unless they are a customer, Endear does not make it so easy to message them.

Very positive reaction from my clients. Also, this allows me to have communications with them on a regular basis.

I have used Endear to thank my clients for shopping with me and allowing me to serve them. I also love sending personal messages about events in our store. This App is great for building customer relations.

Nothing at this point. All has been good!

i would have to say I like some of the features but my success has been about 50/50 using it. i want to to be more. i love the concept.

I think the ability to create a personalized look books is useful. The ability to email of text is convenient. The functions have evolved over the time we have been using it so that has helped.

I find that it has been difficult to use in the beginning, it is getting better. It is slow or difficult to propagate contact info in to the data bank. I am unsure how my clients receive the emails. i have a low turnover of them opening it. I bet better results when I just email from my company email.

Endear has given us a much more organized way to clientele. Our customers love the lookbooks we are able to send them so that they can keep track of styles they like for future purchases. We also recently had great success with clienteling for a sample sale in our NYC store through Endear. Leigh and team offer excellent support with the app!

The ability to send personalized lookbooks to clients after they visit our showroom, as well as keep track of purchase history and create customer lists to invite to events, sales, etc. takes our customer relationship management to the next level. Many of the functions that Endear provides us with we are unable to do without the platform.

There are some functions that would make it even better: filtering order history by size, not having to refresh the app every time I log in (I have been in the middle of emails before and have had to start over once the app refreshes), and cost has been higher than we anticipated.

I love the customer service. I can send a quick question into the chat and usually hear back within a few minutes. It has been extremely valuable for our company to be able to keep track and details about our clients. We are already seeing a positive outcome from using Endear. For example, on a personal level our staff is able to know names and details about each client and it has turned into the clients coming back to purchase.

It’s a new company so some kinks needed to get worked out in the beginning of our Endear relationship. However, the staff was always very timely in helping to fix the issues. I would like to see more detailed reports of sales and maybe a few tips for the best ways to reach out to clients.

Endear helps me gauge the effectiveness of my client outreach. It shows me what type of outreach is well received and makes my clienteling more efficient.

It's so easy for me to keep in touch with my clients and track my sales. I also do the majority of my emailing from Endear, so it's a simple all-in-one tool.

The emailing isn't perfect, but it gets the job done.

Very positive and working with a lovely team. The quality of the product has steadily increased over time and as the company grows.

Endear is highly intuitive and the team at Endear is easy to work with, helpful, and always able to work with our functionality requests.

I would like if we could trace more order and analytics information from Endear and for more front end UX flexibility to change the page lay out, links, etc.

Complicated in its use. Not user friendly

I can communicate with clients fairly easily.

It has a problem with new sentences: First letter of first word isn’t large cap. I have to manually do that.

Overall, I personally love how easy the system is. It makes my job pretty easy and I'm very excited about using it every chance that I get.

I get to email customers on a personal level, which I love as someone who works with something that's more on the intimate side.

There are a few glitches in the system that makes the software a little frustrating to work with. I.e. once I've selected a client to myself or to one of my colleagues, when I have to go back to the page to select more clients, it doesn't go back to where I left off; the system entirely starts all over. It's a huge time consumer flaw that does get frustrating when you don't have much time to do what I have to do on Endear.

We love being able to create line sheets to send to clients and stores. This give us the option to make a curated selection for specific events.

There were bots that were signing up for our newsletter through Shopify and those contacts were being pulled into Endear. It would be beneficial to delete.

The Endear Chat is SO HELPFUL! Quick and informative responses!

Software is SO user friendly! The option to segment your client list using the features makes client reach much more efficient and effective.

Wish there was a way to combine profiles when a client uses multiple emails at check out.

its only been positive

Tracking Sales reports has been made not only visually clear but also statistically

If there was a feature on endear that I could see employee's overall customers and track them as a profile that would be so ideal to keep outreach on the right track

It's very user-friendly, the overall look is appealing, and it's generally very useful!

Search functionality for items could maybe be improved a bit.

Once time was spent becoming acclimated with the program the ease of usage came. However, I believe it should have been a faster process than what occurred.

The ease of accessing all my clients promptly.

Complications on setting up an account as well as setting up out going messages.

I think it’s brilliant!

I love the automatic responses to purchases with thank you, as well as reminder messages 1 week after sending a draft order!

None yet, because we are a test group that just started it.

So far it has been a really good experience

Out reach to client has become a lot easier

Nothing in particular. I just started using endear

Easy to use and integrate with Shopify. Easy to contact clients and build rapport!

A different filter for opened/clicked messages.