--- title: "EngageBay CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of EngageBay CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if EngageBay CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/engagebay-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) / EngageBay CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/engagebay-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/engagebay-profile/alternatives/) # EngageBay CRM User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 910 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 634 reviews (70%) - 4 stars: 246 reviews (27%) - 3 stars: 22 reviews (2%) - 2 stars: 2 reviews (0%) - 1 star: 6 reviews (1%) ### Most mentioned pros - What I liked most about EngageBay CRM is its all-in-one approach—having sales, marketing, and customer support tools integrated into a single platform makes managing the entire customer lifecycle much easier. - It’s a great all-in-one platform that brings together sales, marketing, and customer support tools, which makes managing the entire customer lifecycle much more efficient. - Its all-in-one platform provides seamless access to essential tools such as email marketing, automation, and sales pipeline management without overwhelming complexity. ### Most mentioned cons - That said, there are some limitations—reporting and analytics aren’t as advanced as higher-end CRMs, and a few features (like templates and design tools) could be more polished. - There are limitations eg limited space for intro before the email template; email broadcast is slow to be sent out sometimes, some emails not reaching corporates despite assurance that emails would land into Inbox instead of junk folder. - The main downside so far is that EngageBay CRM can feel a bit overwhelming at first, especially when trying to navigate all the different modules and settings as a new user. ## EngageBay CRM customer reviews Showing reviews 1-25 of 910 (page 1). ### Abandoned maintenance. - Overall rating: 1/5 - Reviewer: Antonio C. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was great at the beginning, simple product, not too expensive, compared to competition. But then they stopped caring about it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing anymore, they stop maintaining it. Over time it become always more slow and unusable. What a shame. They made lot of promo with AppSumo during launch time, but then they abandoned the development of the product. #### Cons Developers care. They abandoned the product. It became so slow that it was almost unusable, even for a small business. #### Reasons for switching to EngageBay CRM Abhisi has zero customer support. They over sold their lifetime deals a few years ago on app sumo and then they disappeared. Their servers keep on crashing, they are very slow to repair them and also the software per se is very slow. Maybe because they sold more than they could handle. Or just took the money without investing into scaling their infrastructure. Stay away from them. --- ### Always helpful support - Overall rating: 5/5 - Reviewer: Lee M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros EngageBay may be a bit on the budget-friendly side, but their support is absolutely outstanding. [sensitive content hidden], in particular, has been incredibly helpful and solution-focused through every roadblock I’ve encountered. He’s always friendly, responsive, and gets the job done. Thank you, [sensitive content hidden]! #### Cons It is a basic CRM and it lacks some basic functionality from a reports side. But overall, the support team can usually help you find a workaround. #### Reasons for switching to EngageBay CRM We needed more features that Mailchimp didn;t have. --- ### EngageBay CRM - Pleasant Interface with Excellent Customer Service - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I've been using EngageBay CRM for some time now, ultimately for contact management. Any time I've had a question, their customer service has been excellent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Y favorite thing about EngageBay CRM is that it helps to keep me organized, with a colorful interface and great customer service. #### Cons My least favorite thing about EngageBay CRM is the learning curve but this is to be expected with most software. #### Vendor response Thank you for the kind feedback. We’re glad to hear that EngageBay is helping you stay organized and that you enjoy the interface and our customer support. Creating a clear, approachable experience while providing responsive support is something we care a lot about. We also appreciate your honest note about the learning curve. While powerful tools can take a little time to get familiar with, we’re continuously working to make onboarding and everyday usage simpler. Thanks again for sharing your experience and for being part of the EngageBay community. Replied March 2026 --- ### “A Simple, Budget-Friendly CRM for Growing Teams” - Overall rating: 5/5 - Reviewer: Desiree M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with EngageBay CRM has been positive. It’s a great all-in-one platform that brings together sales, marketing, and customer support tools, which makes managing the entire customer lifecycle much more efficient. I found it easy to set up and use, with a clean interface and helpful automation features that save time on repetitive tasks. The affordability is also a big advantage, especially for small businesses or startups looking for a cost-effective solution. That said, there are some limitations—reporting and analytics aren’t as advanced as higher-end CRMs, and a few features (like templates and design tools) could be more polished. Overall, it strikes a good balance between functionality and simplicity, making it a solid choice for growing teams that don’t need overly complex systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about EngageBay CRM is its all-in-one approach—having sales, marketing, and customer support tools integrated into a single platform makes managing the entire customer lifecycle much easier. It’s also very affordable compared to other CRMs, which is a big advantage for small businesses or startups. The interface is intuitive and easy to learn, so onboarding is quick, and features like automation, email campaigns, and pipeline tracking help save time and improve efficiency. Overall, it offers strong functionality without the complexity or cost of larger CRM systems. #### Cons What I liked least about EngageBay CRM is that some features feel a bit limited compared to more advanced platforms. The reporting and analytics aren’t as in-depth, which can be a drawback if you rely heavily on data-driven insights. The interface, while generally easy to use, can feel slightly cluttered or overwhelming at first due to the number of tools packed into one platform. I also noticed that certain features like email templates and design tools aren’t as polished, and there can be occasional delays or performance issues. Overall, it’s a great value tool, but it may lack the depth and refinement needed for larger or more complex teams. --- ### Best CRM Ive used - Overall rating: 5/5 - Reviewer: Phil N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Fantastic - from start to finish - the right CRM backed by incredible support. The CRm streamlines and the support ensure you get there fast #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support team - truly an example of what great support looks like. We have all played with various tools and we all know that the learning curve is the hardest part but, when the support is so good, you find yourself integrated and using their CRM far quicker than any other system i have tested or used #### Cons So far there are no cons, I've used every CRM out there and the most frustrating part is the initial learning curve however, their support take the lead hands down #### Reasons for switching to EngageBay CRM price and options and support ensured i made the switch --- ### The Worst Data Security Ever, Stay away! - Overall rating: 1/5 - Reviewer: Micheal t. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros System wise, nice software. But be aware, you will lose all data! They just delete it and never come back to it. You will not be able to recover it. #### Cons Data Security, the worst. There are no backups of anything.... they upgraded to a new server, and I lost all my CRM data, only the names were still there with contact details, but none of all historical events, mails, notes, anything. I talked to support, they said, we removed all data of before because we got in trouble with the size of the database. Then they change the story, suddenly they say it was changing the server. Anyways, result is, you can never recover your data and lose all without any notice. Engagebay is a feature rich mailing tool, but that it is. Support really does not care, they are completely loose from the backend team and backend does not respond to anything at all. You can talk for hours to support, they promise to come back to things, but they dont. Updates to the system are almost none, I have been using it for years now. Only paid services are added. Please stay away if your data is important, I have really never met this level of backup and data security amateurs. Oh and, if you ever want out, there is no way of really getting your data out of the system... so beware... #### Reasons for choosing EngageBay CRM Price, options and more, they were very commercial to pull me in... but wanted directly reviews after... very annoying. #### Vendor response Hi Michael, Sorry to know about the experience. Can you please share the email address associated with your account for us to check what exactly happened and see how we could help. Replied August 2025 --- ### Lots of features but unreliable - Overall rating: 3/5 - Reviewer: Dominik J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Conceptually, it could be a great platform. The issue is that given the number of bugs and the unreliable marketing automation stats, it's difficult to have trust in the product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It has a lot of features. It pretty much has everything you would want in a CRM and marketing automation platform. #### Cons It's very buggy. Support has gotten better, but there have been numerous instances where we've reached out to support, and it was common to get a response that it's something on our end. We've done our best to use it for our marketing automation purposes, but the delivered/open/click stats can't be trusted. We've A/B tested this using Sendgrid, and it was clear that the stats in Engagebay just didn't make sense. #### Reasons for choosing EngageBay CRM Engagebay came in at a lower price point. #### Reasons for switching to EngageBay CRM Thought I'd get the simliar product at a lower cost. --- ### Very highly recommended! - Overall rating: 5/5 - Reviewer: Robin P. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using EngageBay for my small business for five years, and it's been wonderful. A standout has been the support offered via livechat, which has always been ultra-responsive and very helpful. It's also extremely cost-competetive, which is very important for a small business like mine. I can't recommend it highly enough. #### Cons Nothing! It's met all of my small business's needs beautifully. (I need to keep writing here to meet the minimum character requirements.) #### Reasons for choosing EngageBay CRM Initially cost, but then full CRM functionality --- ### One of the best, complete and affordable crm and mail automation tool in the world - Overall rating: 5/5 - Reviewer: Matteo D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered It's simply the easiest, complete and affordable email automation tool I ever used. That is why I suggested it to many of my customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is simple, complete and easy to use. Also it is very affordable. #### Cons It's easy to make mistakes while setting email sequences #### Reasons for switching to EngageBay CRM Keap is good but very complicate and I was looking for something more easy to use. --- ### A Solid Option for Keeping Marketing Workflows in One Place - Overall rating: 5/5 - Reviewer: Zach G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered The biggest benefit is organization. Having customer information and marketing activity in one system makes it easier to maintain visibility and follow up consistently. It can also be more practical than paying for several separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What stood out to me most was having several marketing, sales, and customer-management functions in one place. I liked not having to constantly jump between different tools just to keep track of leads and follow-ups. The overall setup feels practical, particularly for a growing team that wants to keep its workflow relatively simple. #### Cons There is a learning curve when you first start exploring the different features. Because EngageBay covers quite a lot, it can take some time to figure out which functions are actually useful for your particular workflow. I also think some areas could feel more streamlined. --- ### a good CRM and not expensive - Overall rating: 4/5 - Reviewer: rahim a. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros all option that offer, like the book appointment, all api, the simplicity of use... #### Cons It's only in english, the sav only in english #### Reasons for choosing EngageBay CRM It's a good functionel CRM and it's not expansive --- ### My experience with Engagebay - Overall rating: 4/5 - Reviewer: Vishal A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Overall it is a fluent experience using engagebay. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ease of use and simple to get started with. #### Cons Some levels of automation can be still better. #### Reasons for choosing EngageBay CRM just took a trial and i liked the features better. #### Reasons for switching to EngageBay CRM it was expensive for similar features. while other features i did not use much. --- ### Experience with Engagebay - Overall rating: 5/5 - Reviewer: Praveen Kumar K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros User Friendly UI, Simple Navigation tools, Report analytics #### Cons The Pricing is bit high and also the need to buy the credits for extra features #### Reasons for choosing EngageBay CRM We have gone with other CRM as the pricing is high --- ### Reliable Affordable and packed with features - Overall rating: 5/5 - Reviewer: Jason W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered EngageBay has been a reliable platform for our mid sized marketing team. We use it daily for managing leads, running campaigns , and automating client follow ups. It's rare to find this many feature bundled together at such an affordable price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The CRM pipeline management is straightforward and easy for the team to adopt, email segmentation and automation have improved our campaigns results noticeably, constant update the platform keeps improving without extra charge. #### Cons The interfaces takes a little time too get used to at first , would love to see deeper native integrations with third party apps. --- ### Affordable All in One Solutions for Non profits. - Overall rating: 5/5 - Reviewer: Paula R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered As a non-profit, every dollar counts. EngageBay gives us tools to manage donors, run campaigns, and stay connected with volunteers all without the heavy costs of other CRMs. It makes us feel like we can compete with larger organizations on small budget. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The email marketing and automation features are easy to use. the free plan gave us space to test before upgrading. #### Cons We'd love more templates features made specifically for fundraising and donations . --- ### Cannot recommend highly enough - Overall rating: 4/5 - Reviewer: Stephanie P. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered A fantastic platform, with an even better support team. They're real humans and nothing is ever too much trouble for them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Almost all the features of the dominant CRM / email marketing players, but for a fraction of the cost #### Cons A couple of once-in-a-blue-moon features aren't available, but that is a very minor downside when weighed against all the positives --- ### EngageBay Review - Overall rating: 4/5 - Reviewer: Mark R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, it's been very good. For our needs and size of our organization, it feels like a good value for the cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and interface are well laid out. Also tech support has been great, responsive and informative. #### Cons The "warm-up" period for your email takes too long and the requirements to move to the next level are illusive. --- ### Impressive Support Made All the Difference with EngageBay - Overall rating: 5/5 - Reviewer: Richard B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Although I started out not knowing much about the platform, the excellent support team made my experience smooth and productive. I was able to set up all the automation I needed, and now everything is running as expected. EngageBay turned out to be a powerful tool once I got past the initial learning phase. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part about EngageBay is their support team. I was unfamiliar with the platform, especially the automation features, but their support was quick, knowledgeable, and incredibly helpful. With their guidance, I was able to set up workflows that perfectly fit our needs. #### Cons The learning curve can be a bit steep for first-time users, especially if you're coming from a different CRM. Some features aren't as intuitive as expected and took time to figure out. --- ### Nice Forms and superb support - Overall rating: 5/5 - Reviewer: Chris A. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered really friendly and quick support that helped me with my issue. Beautiful forms #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use and quick to set up. Forms are highly customizable #### Cons not much, just some stuff is behind a pay wall, but that is to expected #### Reasons for choosing EngageBay CRM Very quick to setup and highly customizable. --- ### Quite a Bit to Offer - Overall rating: 5/5 - Reviewer: Ayesha G. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered The customer service was great. They are responsive and have great follow-up. There are also good tutorials provided to help you acclimate yourself to the system. It has been a very positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the all-in-one system has quite a bit to offer and seems more comprehensive than most. #### Cons I wish there was a plan that was in between the Basic and Growth plans due to the pricing and lack of workflow accessibility in the Basic plan. --- ### Go for Engagebay, your friendly CRM! - Overall rating: 5/5 - Reviewer: Khim T. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered The technicality eg setting appointment schedule could be a bit cumbersome but for a good reason. Above all the customer helpdesk has been superb especially Charles who has been most patient and supportive, resolving every challenges or queries I had since day 1. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros To begin with, for a CRM beginner, Engagebay is a great choice and business partner - providing many easy to use templates. It takes a bit of getting used to but with the team support especially Charles and also Bob & Mark, the journey has been rather easy. Auto meeting schedule facilitates proactive engagement. #### Cons There are limitations eg limited space for intro before the email template; email broadcast is slow to be sent out sometimes, some emails not reaching corporates despite assurance that emails would land into Inbox instead of junk folder. --- ### Great Customer Support - Overall rating: 5/5 - Reviewer: Jobin J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The platform is super easy to use, and their customer support is outstanding. I had an issue, and it was resolved in minutes with friendly, helpful service. I highly recommend EngageBay for anyone looking for seamless support and an intuitive platform! #### Cons One thing I’d like to see improved is more advanced customization options. Otherwise, the platform is fantastic! --- ### Nice and easy to use! - Overall rating: 5/5 - Reviewer: Kushagra G. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Very nice and good experience! Recommend it to everyone! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clean website and easy to use! Very responsive team. #### Cons Persistent messaging! Following up and emails become a lot sometimes. --- ### Great platform for CRM needs - Overall rating: 5/5 - Reviewer: Dhruv G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Great platform for CRM needs, the support team is also very quick in responding to any queries. All in all worth the money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use Quick response of support team in all time zones #### Cons Fir advanced features, assistance of support team is required, that sometimes becomes a challenge --- ### Easy to use and affordable - Overall rating: 4/5 - Reviewer: Anuvind S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Describe your overall experience with EngageBay CRM #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of the standout features of EngageBay CRM is its user-friendly interface, which makes it easy to navigate and manage customer relationships without a steep learning curve. The affordable pricing makes it an attractive choice for small and medium-sized businesses. #### Cons The upload limit is a bit restrictive and could definitely be increased to provide more flexibility and accommodate larger files or data, offering a better overall user experience. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/engagebay-profile/reviews/?page=2) --- EngageBay CRM Reviews, Pros and Cons - 2026 Software Advice