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Envoke makes creating and sending newsletters easy and simple. Managing contacts is a breeze and pulling out analytics is very straightforward.

There is not a lot to dislike. Sometimes when I am in the middle of a newsletter, I need to change the layout which involves cutting/pasting and resetting hyperlinks that don't transfer and this is a bit of a drag.

It opened up a way to mass and target communicate with our members that we hadn't been able to do before, except in a very manual way. And the fact that it was a Canadian company, and all CASL compliant sold it for us. The folks at Envoke have been great to work with, and very responsive to inquiries.

I think the ability to not only segment your email lists, but also solid templates that you can use and modify, or build new ones from scratch.

Integration hasn't really been a problem, but its tricky having images or text transfer within an email inside a template that will scale easily between desktop and mobile. Until you're more familiar with what it can and can't do, it takes some adjustment.

Meets Canadian IT security and compliance standards; data stored in Canada

Limited analytics and poor dashboard UI.

With a business relationship of more than 12 years, Envoke has played an important role in the growth of our company during this period. Beginning with their Email Marketing solutions, which we continue to use today, we gradually incorporated more and more Envoke services and software into our overall marketing strategies. This included their Lead Management and Tracking Software, Marketing Automation Software, which includes lead capture and automated nurturing, and Marketing Attribution for Lead Generation. For the past six years we have used the Lead Management and Tracking Software that ties in with our web forms, chat system, nurture campaigns, lead source tracking, and now even our backend systems. The tracking has enabled us to make some significant decisions on which traffic sources to invest more and less in, based on lead quality. It has really helped Goway move forward. Envoke has also played a pivotal role in helping us with the integration of Google Analytics, our website, and the data in the Envoke reporting module. The automatic tracking of Envoke forms (including views, starts and completions), as well as the activity driven from our email marketing campaigns, make our web analytics analysis very powerful.

Our closed-loop reporting project which allows us to achieve a better alignment between sales and marketing not only took considerably more time to develop, but it was also much more complicated, especially when attempting to connect our marketing analytics software with our back-end reservation system. It's important for us in marketing to understand what our best and worst lead sources are, so that we can focus on the sources that have the best conversion rate from lead to client. The new reporting module in the Envoke UI has improved immensely compared to the previous version and it has all the data in it that we need. However we are still learning how to use it. It's important that we have a good understanding of the module so that we can access the data that is most important to us, and the reports that it generates are presented in a way that are easily read by the staff. New functionality sometimes rolls out faster than the training, videos, and documentation, but it does eventually catch up. If we need help with a report it's easy to submit a support ticket or we jumped onto Skype for a quick chat. The support is always great.

A key component of Envoke is the data management functionality. Envoke has a data warehouse which holds all the interactions with our customers. I love that it is able to track visits from anonymous users even before they fill out a form, and once they do, it connects all their previous data together in a contact profile so we can tell which marketing programs are really working. The single Envoke script that handles all this and more, including installing other scripts, really cuts down on technical work we need to do. It helps manage tracking and reporting. It's a great tracking solution for nontechnical people. The integration of our website forms, tracking and email marketing system is essential. All our marketing data is in a single location and connected to our email database. It means our email list is always current, making email marketing so much easier. I love the fact Envoke can integrate with almost any other system we're using, and the team makes sure those integrations work seamlessly. For example, they recently combined data from their marketing database with other marketing data we track using a third-party data visualization tool - it's been a real win for us internally. I'm a big fan of the personal touch that's provided by the team. Having marketing technology experts I can go to at any time is fantastic. There's never been a point where they've come back and said: "no, it's not possible." The team always works to find a solution.

Some of the stand-alone email marketing systems I've used in the past were a little easier to use and had more flexibility of design out-of-the-box in their email editor, but there's still nothing I can't do. That's an expected trade-off when you using an integrated suite instead of a point solution.

A high-quality tool that allows me to quickly deliver sales-ready leads to my CRM, a program to help us interact and nurture contacts in our database via email, as well as create dynamic, responsive landing pages to support our marketing campaigns. The simple to use interfaces allow me to start and finish a project within hours. It enhances, and is an extension, of everything I do; and ultimately it keeps my internal and external customers very happy with our company.

Envoke is pretty intuitive. In fact, I was surprised to learn a major competitor's landing page weren't responsive out-of-the-gate. Envoke's engagement builder is responsive by design. They keep making the platform better (do they sleep I often wonder). For example, lead management is leaps and bounds better than where we originally came from, and it's improved with Envoke tremendously over the years to the point where it isn't one of my main pain points. My personal performance keeps improving, allowing me to take on more projects. The speed at which I am able to get things done makes me look good in the organization. Plus then I can easily show people in reports how everything is performing.

It would great to have out-of-box, a two-way synchronization between our CRM (Oracle) and Envoke so we can use CRM data in our marketing campaigns. But it has primarily our complex business rules and requirements that have held back complete customization beyond what Envoke was able to set up for us.

The core value we get from Envoke is that it's a central place where everything lives. This includes our email database, our marketing database, the history of each contact and every action they've ever taken. The connection between our PPC campaign data and data we get from our product via the API is crucial. I rely on the Envoke database more than our internal database because it has everything I need for marketing. For example, our internal database tells me what people are doing with us, but it doesn't have visits, campaigns, etc. I have used Pardot and other bigger systems, but the way Envoke is set up gives me the most value. The launch of the new Engagement Builder is a great step in improving our marketing workflow. Now we can create forms, landing pages, nurture programs, and deliver lead generation offers much more quickly. As a company with a lot of traffic, this is a big lever for us. Being able to do it ourselves and keep everything connected is important. Many people use single solution products for these elements, but in doing so, they miss the value of having a single marketing database with everything connected. New users do need a fair amount of onboarding but the setup services are hands-on and extensive. Their support is good and responses are quite quick.

- All in one solution (forms, emails, database, reports etc.) - Powerful Database: houses all our data in one place. - Great support - Constantly improving and adding new features.

- Not as intuitive at first (but all marketing automation systems having a learning curve)

The software provides so many email templates and options that creating an engaging user campaign is extremely flexible, yet easy. I also find the customer service to be blazing fast, friendly and helpful when we required more complex solutions for our needs. The people at Envoke embody code and design which alleviates a good chunk of my time setting up an email. Envoke are willing to try new things and that has been helpful to us as we grew into online lead management.

The only downside I have is that as the site grew some services became buried. A new hire entering into using Envoke's services for the first time may feel intimidated on locating certain functionality or managing/filtering data. Fortunately there is online Chat and a robust support area and their customer service is always on the ball.

We chose Envoke because it is Canadian. Overall experience is positive despite the list of cons above.

Ease of use and speed. Can get a decent email out in a few minutes. Canadian program and data storage avoiding the dreaded HS mess south of the border.

Managing member list. Asked that you be able to see all members at once not the default 50. No response and no excuse this hasn't been done UI of email builder is quirky to say the least. When selecting a font style such as heading 2, it does not always show up in the right sidebar for editing making it impossible to edit. Default email width is 650 pts. Why not a % scale option or any options so that it can be set to the width of the window available in the clients email program. Should be a way to check responsiveness in tablets and phones to make adjustments as needed. Background images? Padding and margin adjustment in div boxes.

Once the system is implemented (Envoke worked closely with us throughout the implementation process), it runs itself to capture leads that are browsing your website. Envoke first worked with us to make sure our website had the appropriate calls to action and lots of areas where leads could "raise their hand" to speak with us, then once they do we get a notification to our inbox letting us know that a lead is interested to have a conversation. We follow up with that lead within 24 hours and move through the sales process quickly. In addition, the system also provides analytics on website traffic and allows you to customize reports. In the 6 months since the system's inception we have generated in sales as a result of website conversion of leads. Highly recommended.

The system is nicely designed and easy to use, for the most part. There are some areas that need to be more intuitive so that I don't have to be going to Envoke support to walk me through simple tasks. The software performs as it should, it's a matter of user experience in some areass that need to be addressed.

After researching various newsletter software, Envoke seemed to check all the boxes of its competitors and we felt provided a better overall value. A bonus was that it's a Canadian owned company which put a high emphasis on following Canada's CASL legislation.

So far we have not had any negative issues with the software and any minor issue has been cleared up quickly with prompt customer service.

Very good. Easy to use.

It was very easy to set up our monthly newsletters using our institution templates which allowed me to focus on content.

I found some of the admin pages to be difficult to navigate - unorganized layouts with too many options.

It's been excellent. Several other programs on campus also use it now because of our experience. The functionality is perfect for what we need it to do. And again, can't say enough about the support staff.

The support we receive from customer service is stellar.

I only personally use it every 4 times a year and I don't find it to be overly intuitive - particularly when I'm creating distribution lists 'interests' - the naming convention is odd to me and because I use it so infrequently I find it quite foreign every time I use it. Operator issue though - I'm sure if I used it more often it would be much easier.

The advanced stats for clicks, opens, tracked URLs, failures, etc. The speed at which support tickets are resolved.

Hard to say, I've always found it easy to use and have never had a bad experience with the software/application.

Standardization of messaging to external groups. Support staff. Training. Layout is great and generally customizable the way we need it to appear.

Sometimes I struggle with the way the site is laid out and the naming convention of the functions don't necessarily align with standard naming conventions. One day when I have time I would like to sit with support on the phone and go through these issues - I know they would be receptive.

Their customer service/support centre is very fast, efficient, and responsive. It is very reassuring to know that if you have a problem, it is going to be addressed and fixed quickly.

It would be nice if exported files (in Excel) kept French accents and special characters formatting, automatically. One still needs to go through some extra steps in Excel in order for the accents and special characters to show correctly.

Fantastic experience using Envoke. Easy to navigate, understand and adapt to. Really great customer service.

Envoke is easy to use, easy to navigate and is well supported by customer service representatives. Also has fantastic statistics on sent emails which help to analyze how well communications are or are not working for you. Really amazing software and I'd highly recommend it.

The only item I sometimes find frustrating is that the interface won't let you make too many formatting or layout changes. That is honestly the only item that can sometimes be frustrating to work with.

Envoke is a great way to engage our mass audience and get information out there. We are able to speak to everyone, and that is very important in our industry.

Envoke is user-friendly with it's basic and easy-to-use interface. I have found that employees of varying skillsets have had no issues using this platform.

More customization would benefit our Association. Including drop downs, embedding videos and more freedom to customize the placement of images would be a game changer.

Great tool with amazing customer support.

Easy to use and manage. I love how fast and easy we can access the campaign reports

Resending emails to non-openers used to be easier to use.

simple , helpful, easy, and lots of organized steps

have to discover some steps without providing

I have been using Envoke for almost 2 years now. I have used similar platforms in the past and I can truly say that Envoke provides an easy-to-use software for many uses.

It's list management, statistics, and easy-to-use templates

The fact that you cannot immediately see why an email address has been rejected when uploading new contacts - you are required to click through to another location to view the rejected records.

It has all the functionality I need to customize a newsletter for my purposes. I can import a contact list easily, track usage stats, and modify the content as needed. The customer support is prompt and comprehensive. It is also great value for the money.

I haven't experienced any downsides yet.

The ease of use is a critical part of us, along with adhering to the laws for email marketing within Canada.

Having a few examples of premade templates would be great to help speed up the process of creating a message.

ease of use, customizable fields, and excellent quick customer service

integration with other software. however as the company grows more and more options are becoming available

It’s affordable and easy to connect with support when needed.

There was nothing that I didn’t like. The only thing that I would recommend is that videos and tutorials are embedded directly into the site as opposed to bringing you away to another location.