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Envoke vs SocialBu

Envoke vs SocialBu

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Overall Rating
4.8 (88)
4.5 (57)
Ease-of-Use
4.6 / 5
4.5 / 5
Value for Money
4.9 / 5
4.6 / 5
Customer Support
4.9 / 5
4.5 / 5
Functionality
4.6 / 5
4.3 / 5
Last Review Written
February 5, 2025
January 13, 2025
Pros/Cons
  • Pros

  • The product is great, but what's even better is the very accessible and responsive support team and resources that enable me to continually customize Envoke to suit my needs perfectly.
  • I also really like the AB testing functionality (very easy to use and very effective), the welcome autoresponders or how easy it is to resend to contacts who did not open. Highly recommend this tool.
  • Envoke functionality is great and fully meets our needs. I really appreciate the FANTASTIC customer support, the online documentation and the embedded helper information.
  • Cons

  • No response and no excuse this hasn't been done. UI of email builder is quirky to say the least.
  • Some of our users who've worked with Mailchimp and other services find this awkward.
  • I found some of the admin pages to be difficult to navigate - unorganized layouts with too many options.
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  • Pros

  • I love being able to community management all the channels from one place. I love being able to schedule Stories AND turn down the opacity to make tagging invisible -- GREAT idea.
  • But if you have great CS, that's what keeps the customers loyal and I'm happy that SocialBu's team answers my questions in a timely manner.
  • Support is stellar, period. Regarding my integration need mentioned above, it was like having friends trying to help me out and that was an awesome experience.
  • Cons

  • I contacted customer service and although my account was cancelled I was never refunded and I’m incredibly frustrated.
  • I wasted days trying to get this thing to work. Let alone in any consistent way.
  • I have tried everything including trying it. Letting time go by after complaining over and over about how shotty it is.
Read all user reviews
Pricing Range
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$
$
$
$
$
$
$
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

FrontRunners

2022

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos