eTrigue DemandCenter Software


eTrigue DemandCenter is a cloud-based marketing automation solution that caters to SMBs in various industries including advertising, healthcare, technology, transportation, utilities and B2B.

DemandCenter's drag and drop interface allows users to create campaigns that helps businesses to analyze and quantify either individual messages or cross-campaign effectiveness automatically with DemandCenter's customizable dashboards, which allow users to take immediate action and adjust their marketing efforts.

Features include lead nurturing and lead scoring, email marketing, anonymous and known visitor tracking. Real-time alerts enable salespeople to quickly respond to buying triggers. Users can set triggers based on activity, scoring, timing or demographics and then receive notifications via email or have the leads added directly into the organization's CRM system. Users can also customize alerts to add notes to sales teams.

DemandCenter can be integrated with various CRM solutions like Salesforce.com, Microsoft Dynamics and NetSuite. Services offered are billed monthly. Support is offered via phone and email.



9 Reviews of eTrigue DemandCenter

Overall rating

4.5 / 5 stars

Showing 1 - 9 of 9 reviews

February 2017

Katie from Health Integrated

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

eTrigue Marketing Automation Tool

I've been using eTrigue for about 5 or 6 years and think it's great. I've also used other email and marketing automation tools and this one is great for the price.

Pros

Great product for the price. Support is good.

Cons

Would like better syncing with salesforce and supression lists.

July 2016

Silvia from DPT


Ease-of-use

3 of 5

Value for money

2.5 of 5

Customer support

5 of 5

Functionality

2 of 5

July 2016

eTrigue campaigns

Pros

eTrigue has several helpful templates for landing pages and emails. The customer support is very helpful and usually responds within the hour of your request.

Cons

Is anyone experiencing an extremely low open rate on campaigns? I have sent several campaigns out within the last month or two and the majority of my recipients are claiming they do not have the email in their inbox or spam folder. However, on my message effectiveness report, it shows that they were delivered and usually only have 4 or 5 bounce backs out of 1,000. I am very concerned that my message is not being received and my marketing efforts have failed. After reaching out to eTrigue support I made necessary changes, example: enabling MIME (Multipurpose Internet Mail Extensions) which provides a plain text message in addition to our HTML format, but still my open rates are significantly low. Any tips? Thoughts?

November 2015

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

November 2015

Best Marketing Automation system that doesn't require a dedicated operations team.

We support many clients who have limited resources internally. eTrigue Demand Center lets the client create emails, landing pages with a simple to use editor, create lead alerts for their sales teams, and integrate with their webinars.

Pros

Very easy to use. Reporting is fully customizable with a few clicks. Does not require a CRM system to use, though you can integrate with salesforce.com, MS Dynamics or SugarCRM in about 15 minutes.

Cons

We have not had any issues. The eTrigue support team is very responsive, free to use, and gets back to us very quickly.

August 2015

Alexandra from REI Systems


Ease-of-use

3 of 5

Customer support

3.5 of 5

Functionality

3.5 of 5

August 2015

eTrigue has taken our marketing efforts at REI Systems to a new level.

Pros

I like all the features and capabilities I KNOW the product has. It has helped take REI's marketing efforts to a new level.

Cons

The product is not completely user friendly. Some parts are, but overall, I find it to be confusing. It takes a lot of practice to get it down pat.

February 2015

Jeff from Toltec Global Services


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2015

DemandCenter by eTrigue Review

Pros

The product is comprehensive and easy to use. Management is very interested in the performance, reliability and user experience. They also incorporate new features suggested by users as quickly as it makes sense to modify the application. Customer Service is probably the best experience I've had in 20 years. The Client Success team is exceptional. They respond quickly and with exact information as available.

Cons

We work so extensively with the team at eTrigue that anything we don't like is generally ignored due to our customer experience, which is exceptional. For the record, we are one of the largest users and clients of DemandCenter.

February 2015

Hanna from BizNet Software


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

3.5 of 5

February 2015

eTrigue DemandCenter Recommended

Pros

The best part about eTrigue were their real-time lead alerts. If someone in our eTrigue database went to visit our website, the correct salesperson would be notified, making our lead gen pretty strong!

Cons

It doesn't integrate well with Microsoft Dynamics CRM. This could be either MD or eTrigue. But it was the reason we switched from eTrigue to ClickDimensions - because ClickDimensions integrates with our CRM.

May 2012

Darcy from Integrant

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

May 2012

Overall a good product

DemandCenter met our email automation needs as well as provided us with more features that we were able to implement to expand our marketing reach.

Pros

*Drag and drop interfaces
*Dynamic list building
*Anonymous visitor tracking
*Great support

Cons

*Reporting is not always intuitive depending on what information you are trying to see
*Importing contacts from Salesforce to DemandCenter can be time consuming

May 2012

Barry from Skype

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2012

Easiest, most feature rich marketing automation solution available.

High recommend eTrigue Demand Center. We have used other marketing automation solutions that require dedicated programmers to support, and extensive training. eTrigue had us up and running in 5 days, and is extremely user friendly. AND IT IS EASY TO CHANGE CAMPAIGNS MID STREAM. With other systems it was an act of god to change our campaigns. eTrigue lets us pause campaigns, change them, and compare the performance of everything is one view. Their team is very supportive, and will help you do most anything.

Pros

Marketing automation for the rest of us at its best.
Excellent support team, responsive and thorough.
Easy to create, pause and change campaigns on the fly
No dedicated programmers needed
Drag and drop interface is very intuitive
Automate flows with as many emails and actions or alerts as you want.
Integrated with SFDC, and chat within a week.
Lead flow is up over 300%
Reporting is very flexible, and instant
Able to run over 30 programs simultaneously, allowing only a few hours a week.
They dont charge for users or emails or visits
Highly recommend eTrigue DemandCenter

Cons

none that i know of.

September 2015

Tony from eTrigue Corp.

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

September 2015