FirstHive software


11 reviews(4.5/5)
11 reviews(4.5/5)

FirstHive is a cloud-based cross-channel marketing solution designed for small and midsize businesses. It features lead qualification, customer journey management, behavioral segmentation and analytics functionalities within a suite.

FirstHive allows users to automate customer communication across multiple channels such as email, SMS and social media. The product also features a journey builder, which allows users to record customer interactions across multiple touchpoints. Users can also design automated responses based on triggers such as time, interests and purchase history.

FirstHive also features real-time behavioral segmentation, which lets users segment customers based on data from customer relationship management (CRM) systems and other communication channels. Behavior tracking tools use system-generated tags to track customer behavior across communication channels. Configurable reports and dashboards can display data such as customer profiles, social media traffic and campaign analytics.

Pricing is per year. Email and phone support are available.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

11 Reviews of FirstHive

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  • Marcos from Automotive

    Specialty: Engineering

    Number of employees: 51-200 employees

    August 2018

    Real Time marketing solution

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Firsthive is a great marketing solution with data aggregation and from multiple customer touch point including Facebook, twitter and other social media.

    Cons

    The initial plan is expensive also improvement in email and chat support needs improvement and multiple language option is missing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Supreeth from Comau Power train

    Specialty: Engineering

    Number of employees: 201-500 employees

    May 2018

    Best for Startups.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Its a cloud based software where some small and medium business can take help of. Also very east to use and communicate.

    Cons

    Its expensive and also some times we run into issue with slow response and some times it confuses to drive conclusion from the recommendations

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kristen from Patriot Construction

    Specialty: Construction

    Number of employees: 11-50 employees

    February 2018

    User Friendly - Good for Bulk Mailers and Social Posting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to create communication with our clients. It easily integrates with our SMS, social medias and emails. Responding to customers is easy to do using this program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Pinky from Samarth Distribution private limited

    Number of employees: 11-50 employees

    May 2017

    User friendly campaign tool help to measure campaign performance

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    able to measure my campaigns performance

    Pros

    We can design communication and trigger basis customers journey with the brand during pre sales, sales & Post sales

    Review Source: Capterra
  • Hemanth from Learning curve Training Solutions

    May 2017

    It is a great Product, able to take care of all my Bulk mailers, SMS and Social posting for me.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Integration of SMS, Mails and Social Media at one place. I run a Training organization and I use FirstHive forbsend mailers and SMS and Social Media Posts to clients for New Program Launch and Business Development Purpose

    Cons

    I have not faced any problem/ issue in using this application , it suits my small business perfectly.

    Review Source: Capterra
  • Rahim from Insure guru

    Number of employees: 11-50 employees

    May 2017

    It's one of best product and very unique features it allows 360 degree view of my marketing efforts

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy way of communication lots of market insight and very flexible

    Pros

    Uniqueness of platform tracks customer journey from multiple channels it helps to respond customer in a very unique way. Social media is also part of customer journey

    Review Source: Capterra
  • Kevin from gift4me

    Number of employees: 201-500 employees

    May 2017

    cost effective and efficient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    customer traction. more engagement. analytics was a big plus and a cost effective and efficient tool to plan my marketing activities.

    Pros

    the features are great, some great not relevant to me yet, but got me thinking on those lines, which helped my business goals. the campaign creations are seamless and easy to track, the single view dashboard is a great feat in this software. they provide analytics based on unique customer behavior and pattern on different campaigns and different medium which is very insightful. has added advantage of targeting members in India and outside India. Creating duplication of campaigns is also a nice feature helps my team save a lot of time on repeated campaigns.

    Cons

    UI can be more interactive
    email templates options are not much, can add GIF format as well.
    irrelevant dashboard should not show up if we dont have data to populate the same.

    Review Source: Capterra
  • Namrata from Sandeeps Closet

    May 2017

    Its an amazing software which allows me to run email & social media campaigns at ease.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Measuring effectiveness of my campaign & single user profiling.

    Pros

    The ease at which you check the analytics. The ease at which you are allowed to revisit the HTML mailer, do multiple edits before you do the actual broadcast. It also has an amazing feature of giving me indepth userwise website usage analytics.

    Cons

    It doesn't allow me to download the bounced email id list. That becomes a bit inconvenient. They should give a download option.

    Review Source: Capterra
  • Ronny from Art Decors

    April 2016

    Using since 2 months

    Ease-of-use
    Quality
    Support

    Been using this software for the last couple of months for my company's marketing. Liked the fact that I can use the email marketing features along with managing my facebook page from the same application. Was using multiple applications for this till now. Also liked the customer service. Had a issue with my billing, one chat with the support rep resolved my issue. 5 stars

    Review Source: Capterra

    Response: eMart Solutions, eMart Solutions

    April 2016

    Thanks Ronny for the kind words. We hope you continue to find value in our platform, and we look forward to your continued feedback.

  • George from Xylic Technologies

    March 2016

    Help us do lot of stuff

    Ease-of-use
    Quality
    Support

    FirstHive was recommended to me by a friend. I signed-up for trial version and after couple of days bought an annual license. It works like three software in one. We use for direct emails and newsletters, sms campaigns and also social media management. What is amazing is their customer reports and insights. Helps a lot in designing campaign. People are nice too.

    Review Source: Capterra
  • Kamal from Cardsilk Creations

    February 2016

    Surprised by the ease-of-use and intelligence!

    Ease-of-use
    Quality
    Support

    I'm a marketing analyst in a medium-size company.. We were looking for a marketing software that can handle our e-mail marketing requirements as well as create intelligent customer reports.. While researching, I stumbled upon a discussion on 'FirstHive' on reddit.. I took a free trial of the product and executed couple of campaigns.. i was surprised to see how easy it was to design a cool looking email from the existing templates... trigger it and see results in real-time.. I know it has nothing to do with 'open rates' but it's true that our email open rates are better now.. Beside email-marketing, it has SMS marketing and Social Media Marketing too.. all in the same license fee.. We stopped using Hootsuite and migrated all our social media activities on FirstHive.. Now, we have customer insights from all the channels curated into one dashboard.. It made a lot of sense for us to keep using FirstHive, since similar other product was costing us four times more.. and I'll recommend to all marketers.. for $50 a month, it's worth a shot!

    Review Source: Capterra
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