FirstHive Software


 

FirstHive is a cloud-based cross-channel marketing solution designed for small and midsize businesses. It features lead qualification, customer journey management, behavioral segmentation and analytics functionalities within a suite.

FirstHive allows users to automate customer communication across multiple channels such as email, SMS and social media. The product also features a journey builder, which allows users to record customer interactions across multiple touchpoints. Users can also design automated responses based on triggers such as time, interests and purchase history.

FirstHive also features real-time behavioral segmentation, which lets users segment customers based on data from customer relationship management (CRM) systems and other communication channels. Behavior tracking tools use system-generated tags to track customer behavior across communication channels. Configurable reports and dashboards can display data such as customer profiles, social media traffic and campaign analytics.

Pricing is per year. Email and phone support are available.

 

FirstHive - Dashboard
 
  • FirstHive - Dashboard
    Dashboard
  • FirstHive - Social channels
    Social channels
  • FirstHive - Create campaign
    Create campaign
  • FirstHive - Campaign content
    Campaign content
  • FirstHive - Choose template
    Choose template
  • FirstHive - Home page
    Home page
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

9 Reviews of FirstHive

 

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Software Advice Reviews (1)
More Reviews (8)

Showing 1-1 of 1

Kristen from Patriot Construction
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

User Friendly - Good for Bulk Mailers and Social Posting

Ease-of-use

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Value for Money

Pros

Easy to create communication with our clients. It easily integrates with our SMS, social medias and emails. Responding to customers is easy to do using this program.

Review Source
 
 
 
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Pinky from Samarth Distribution private limited
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

User friendly campaign tool help to measure campaign performance

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able to measure my campaigns performance

Pros

We can design communication and trigger basis customers journey with the brand during pre sales, sales & Post sales

Review Source: Capterra
 

Hemanth from Learning curve Training Solutions

May 2017

May 2017

It is a great Product, able to take care of all my Bulk mailers, SMS and Social posting for me.

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Pros

Integration of SMS, Mails and Social Media at one place. I run a Training organization and I use FirstHive forbsend mailers and SMS and Social Media Posts to clients for New Program Launch and Business Development Purpose

Cons

I have not faced any problem/ issue in using this application , it suits my small business perfectly.

Review Source: Capterra
 

Rahim from Insure guru
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

It's one of best product and very unique features it allows 360 degree view of my marketing efforts

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Easy way of communication lots of market insight and very flexible

Pros

Uniqueness of platform tracks customer journey from multiple channels it helps to respond customer in a very unique way. Social media is also part of customer journey

Review Source: Capterra
 

Kevin from gift4me
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

cost effective and efficient

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customer traction. more engagement. analytics was a big plus and a cost effective and efficient tool to plan my marketing activities.

Pros

the features are great, some great not relevant to me yet, but got me thinking on those lines, which helped my business goals. the campaign creations are seamless and easy to track, the single view dashboard is a great feat in this software. they provide analytics based on unique customer behavior and pattern on different campaigns and different medium which is very insightful. has added advantage of targeting members in India and outside India. Creating duplication of campaigns is also a nice feature helps my team save a lot of time on repeated campaigns.

Cons

UI can be more interactive
email templates options are not much, can add GIF format as well.
irrelevant dashboard should not show up if we dont have data to populate the same.

Review Source: Capterra
 

Namrata from Sandeeps Closet

May 2017

May 2017

Its an amazing software which allows me to run email & social media campaigns at ease.

Ease-of-use

Functionality

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Measuring effectiveness of my campaign & single user profiling.

Pros

The ease at which you check the analytics. The ease at which you are allowed to revisit the HTML mailer, do multiple edits before you do the actual broadcast. It also has an amazing feature of giving me indepth userwise website usage analytics.

Cons

It doesn't allow me to download the bounced email id list. That becomes a bit inconvenient. They should give a download option.

Review Source: Capterra
 

Ronny from Art Decors

April 2016

April 2016

Using since 2 months

Ease-of-use

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Customer Support

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Been using this software for the last couple of months for my company's marketing. Liked the fact that I can use the email marketing features along with managing my facebook page from the same application. Was using multiple applications for this till now.

Also liked the customer service. Had a issue with my billing, one chat with the support rep resolved my issue.

5 stars

Review Source: Capterra

  Response: eMart Solutions, eMart Solutions

Date: April 2016

April 2016

 

Thanks Ronny for the kind words. We hope you continue to find value in our platform, and we look forward to your continued feedback.

 

George from Xylic Technologies

March 2016

March 2016

Help us do lot of stuff

Ease-of-use

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FirstHive was recommended to me by a friend. I signed-up for trial version and after couple of days bought an annual license. It works like three software in one. We use for direct emails and newsletters, sms campaigns and also social media management. What is amazing is their customer reports and insights. Helps a lot in designing campaign. People are nice too.

Review Source: Capterra
 

Kamal from Cardsilk Creations

February 2016

February 2016

Surprised by the ease-of-use and intelligence!

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I'm a marketing analyst in a medium-size company.. We were looking for a marketing software that can handle our e-mail marketing requirements as well as create intelligent customer reports.. While researching, I stumbled upon a discussion on 'FirstHive' on reddit.. I took a free trial of the product and executed couple of campaigns.. i was surprised to see how easy it was to design a cool looking email from the existing templates... trigger it and see results in real-time.. I know it has nothing to do with 'open rates' but it's true that our email open rates are better now.. Beside email-marketing, it has SMS marketing and Social Media Marketing too.. all in the same license fee.. We stopped using Hootsuite and migrated all our social media activities on FirstHive.. Now, we have customer insights from all the channels curated into one dashboard.. It made a lot of sense for us to keep using FirstHive, since similar other product was costing us four times more.. and I'll recommend to all marketers.. for $50 a month, it's worth a shot!

Review Source: Capterra