All FirstHive Reviews

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Rahim

Banking, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2017

It's one of best product and very unique features it allows 360 degree view of my marketing efforts

Easy way of communication lots of market insight and very flexible

PROS

Uniqueness of platform tracks customer journey from multiple channels it helps to respond customer in a very unique way. Social media is also part of customer journey

VENU

Financial Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

CDP has new torchbearer

PROS

Its Probabilistic and deterministic matches and stitching data across platforms

CONS

Limited end user dashboards and i think they have limited staff for large implementations as well.

Kamal

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

Reviewed February 2016

Surprised by the ease-of-use and intelligence!

I'm a marketing analyst in a medium-size company.. We were looking for a marketing software that can handle our e-mail marketing requirements as well as create intelligent customer reports.. While researching, I stumbled upon a discussion on 'FirstHive' on reddit.. I took a free trial of the product and executed couple of campaigns.. i was surprised to see how easy it was to design a cool looking email from the existing templates... trigger it and see results in real-time.. I know it has nothing to do with 'open rates' but it's true that our email open rates are better now.. Beside email-marketing, it has SMS marketing and Social Media Marketing too.. all in the same license fee.. We stopped using Hootsuite and migrated all our social media activities on FirstHive.. Now, we have customer insights from all the channels curated into one dashboard.. It made a lot of sense for us to keep using FirstHive, since similar other product was costing us four times more.. and I'll recommend to all marketers.. for $50 a month, it's worth a shot!

Kristen

Construction, 11-50 employees

Used daily for less than 12 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2018

User Friendly - Good for Bulk Mailers and Social Posting

PROS

Easy to create communication with our clients. It easily integrates with our SMS, social medias and emails. Responding to customers is easy to do using this program.

Kevin

Apparel & Fashion, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2017

cost effective and efficient

customer traction. more engagement. analytics was a big plus and a cost effective and efficient tool to plan my marketing activities.

PROS

the features are great, some great not relevant to me yet, but got me thinking on those lines, which helped my business goals. the campaign creations are seamless and easy to track, the single view dashboard is a great feat in this software. they provide analytics based on unique customer behavior and pattern on different campaigns and different medium which is very insightful. has added advantage of targeting members in India and outside India. Creating duplication of campaigns is also a nice feature helps my team save a lot of time on repeated campaigns.

CONS

UI can be more interactive email templates options are not much, can add GIF format as well. irrelevant dashboard should not show up if we dont have data to populate the same.

Hemanth

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2017

It is a great Product, able to take care of all my Bulk mailers, SMS and Social posting for me.

PROS

Integration of SMS, Mails and Social Media at one place. I run a Training organization and I use FirstHive forbsend mailers and SMS and Social Media Posts to clients for New Program Launch and Business Development Purpose

CONS

I have not faced any problem/ issue in using this application , it suits my small business perfectly.

Namrata

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2017

Its an amazing software which allows me to run email & social media campaigns at ease.

Measuring effectiveness of my campaign & single user profiling.

PROS

The ease at which you check the analytics. The ease at which you are allowed to revisit the HTML mailer, do multiple edits before you do the actual broadcast. It also has an amazing feature of giving me indepth userwise website usage analytics.

CONS

It doesn't allow me to download the bounced email id list. That becomes a bit inconvenient. They should give a download option.

Marcos

Mechanical or Industrial Engineering, 51-200 employees

Used less than 12 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2018

Real Time marketing solution

PROS

Firsthive is a great marketing solution with data aggregation and from multiple customer touch point including Facebook, twitter and other social media.

CONS

The initial plan is expensive also improvement in email and chat support needs improvement and multiple language option is missing.

Ronny

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed April 2016

Using since 2 months

Been using this software for the last couple of months for my company's marketing. Liked the fact that I can use the email marketing features along with managing my facebook page from the same application. Was using multiple applications for this till now. Also liked the customer service. Had a issue with my billing, one chat with the support rep resolved my issue. 5 stars

Vendor Response

Thanks Ronny for the kind words. We hope you continue to find value in our platform, and we look forward to your continued feedback.

Replied April 2016

Andrew

Mechanical or Industrial Engineering, 11-50 employees

Used free trial

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed January 2019

First Hive is the hive boss

PROS

First hive to Resik way for me and my employees to collaborate on the complex projects that no one else see.

CONS

I am worried about the Russians getting a hold of some of the information that I post on first Hive.

George

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

Reviewed March 2016

Help us do lot of stuff

FirstHive was recommended to me by a friend. I signed-up for trial version and after couple of days bought an annual license. It works like three software in one. We use for direct emails and newsletters, sms campaigns and also social media management. What is amazing is their customer reports and insights. Helps a lot in designing campaign. People are nice too.

Pinky

Wholesale, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2017

User friendly campaign tool help to measure campaign performance

able to measure my campaigns performance

PROS

We can design communication and trigger basis customers journey with the brand during pre sales, sales & Post sales

Supreeth

Mechanical or Industrial Engineering, 201-500 employees

Used monthly for less than 6 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2018

Best for Startups.

PROS

Its a cloud based software where some small and medium business can take help of. Also very east to use and communicate.

CONS

Its expensive and also some times we run into issue with slow response and some times it confuses to drive conclusion from the recommendations

Showing 1 - 13 of 13 Reviews