Flipcause

RATING:

4.8

(314)

About Flipcause

Flipcause is a cloud-based fundraising and community engagement platform built specifically for small nonprofits. Primary features include donation processing, event registration, volunteer management, fundraising campaign management, reporting, website integration, a built-in merchant account, and bank-level security. Other features include recurring donor management, automated customizable receipts, peer-to-peer campaigns, sponsorships, and an online store option. Flipcause also has their own built-in donor database that stores supporter activity in one place. Flipcause tools can be integrated into an existing website. They also offer clients a webpack, which includes a mobile-responsive website and hosting at no extra cost. Each subscription also comes with Unlimit...

Flipcause Pricing

$125 per month/paid annually - For organizations with $0 - $100k in revenue last year $200 per month/paid annually - For organizations with $100k+ in revenue last year

Starting price: 

$125.00 per month

Free trial: 

Available

Free version: 

Not Available

Campaign dashboard
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Flipcause Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Flipcause

1 - 5 of 313 Reviews

User Profile

Randy J

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Best Non-profit Merchant

I'm currently working with my fifth customer and implementing FlipCause and my customers just love their services and customer service. So when my clients are happy I'm happy.

PROS

Customer service is their superpower. The software is definitely the easiest to use but their customer service is beyond anything I'm accustomed to. As a website developer I"m always advising clients on merchant services, and flipcause is my number one for nonprofits.

CONS

The portal is a little dated but has not reflection of the product or service.

Vendor Response

Randy, thank you so much for your thoughtful review. We love to hear what's working for you and the opportunity to provide timely and personal support to help our partnered organizations grow and do more!

Replied August 2018

Dianne

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Flipcause is fabulous

Flipcause makes campaign management easy and efficient, with clear reporting, user-friendly design, and an excellent end-user experience.

PROS

Flipcause is so intuitive and easy to use. I love all the features, especially the campaign tools and reporting. The customer support is superb! My success team is professional, efficient, and timely.

CONS

We use a newsletter and website platform that does not integrate with Flipcause. Having said that, Flipcause is still easy to use, I have been able to create a design in Flipcause that appears seamless with our website platform.

Reasons for switching to Flipcause

Cost and functionality. Blackbaud was 4 times as costly, and didn't offer the easy functionality of Flipcause.

Vendor Response

Hi Dianne, Thanks for the review! We're so glad to hear that you love the features and that the platform is intuitive and easy for you to use. And what an honor for you to say that the support you receive is superb and that your Success team is professional, efficient, and timely. I'll be sure to relay your words to them. We're also proud to hear that we make your campaign management easy and efficient and that your end-user experience is excellent. Please don't hesitate to reach out to your Success team whenever you need support- they're happy to assist you in getting the job done! We're here for you and looking forward to continuing to support your organization!

Replied September 2023

Mary Ann

Health, Wellness and Fitness, 51-200 employees

Used less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2019

Dreadful Company + Terrible Customer Service

Not one benefit. This was supposed to be for our agency website. We serve the homeless with severe and persistent mental illness and did not receive the support needed. What a waste of money - $3,600 + a pending $1,800 that I am currently disputing with our credit card company.

PROS

I have nothing positive to say about this company!

CONS

We never got it to work. We paid for it for 2 years and now that I'm trying to terminate the 3rd year that I did not request, I am being given the run around.

Reason for choosing Flipcause

n/a

Reasons for switching to Flipcause

We wanted more control over our website and was told that this was a friendly platform.

Vendor Response

Hi Mary Ann, I'm sorry to hear about your negative experience! Your refund was processed 8/1 and you should see it in your account in 3-5 business days from that date. Our goal is to provide value to your organization; not to keep you locked into our platform. Your positive experience is extremely important to us and we will be reaching out directly to make sure this is fully resolved.

Replied August 2019

Fidel

Religious Institutions, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Is Flipcause For You?

Overall we are happy with flipcause and believe you will be too!

PROS

We love the ease of use of the campaign builder, the beautiful reporting tool, Easy maintenance of the donor records, The simplification of the donor giving process and time it takes them to complete their contribution is good.

CONS

We believe the payout process needs upgrading to speed up the process and if the fee's can reduced even more or eliminated would be of great benefit as well as more of the donor dollar can go to the cause.

Reasons for switching to Flipcause

The Processing fees, Lenght of time it took for payouts, Dated donor forms and campaign pages made for a lengthy user experience. Overall That product was not for us.

Vendor Response

Hi Fidel, Thanks for leaving a review! We're so happy that you love the campaign builder, the reporting tool, and the easy maintenance of donor records. Please don't hesitate to reach out to your Success team whenever you need support- they're happy to assist you in getting the job done! We're here for you and looking forward to continuing to support your organization!

Replied January 2024

Cassie

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2023

Flipcause is FANTASTIC for Non-Profits!!!

PROS

I really like how easy Flipcause is to use for the many campaigns we have. I am able to customize each campaign with graphics and text in order to make them look very professional. Flipcause is much more user friendly and efficient than the database we used in the past for donation processing and event fundraising.

CONS

I needed an option for our donors and supporters to stay connected by signing up to receive our quarterly newsletters we send out in the mail as well as our e-blasts that we send out often. The only campaign I could make it work with was the "Volunteer" campaign option. It worked for the most part except that I can't customize the text that says "Current Opportunities" to say something like "Sign Up for our newsletters" or "Stay Connected" instead.

Reasons for switching to Flipcause

Blackbaud eTapestry is inefficient and difficult to use and didn't have all of the options we needed.

Vendor Response

Hi Cassie, Thanks for leaving a detailed review! We're so pleased to hear that you can easily use our platform for your campaigns and that you were able to customize each of them to make them look very professional. We're also glad that you consider us to be user-friendly and efficient. And we hear your concern about getting your supporters to sign up for your newsletter and customizing the texts in your campaigns. Your Success team will surely help you with this. Here's how you can reach them: https://help.flipcause.com/flipcausehelp/article-detail?Get-Support Please let us know if there's anything else we can do to help!

Replied June 2023