About GoldMine Premium Edition

Goldmine Premium CRM is a comprehensive customer relationship management software that is used by organizations of all sizes to manage the sales pipeline, marketing programs and deliver customer support.

Goldmine Premium Edition has a database system that is available at several tiered levels, each developed to fit organization based on size and usage. The Enterprise edition provides sales, marketing and customer support tools built on the .NET framework. Email integration allows you to track interactions with prospects directly from your email with no data input.

Goldmine Premium Edition offers sales automation, help desk, call center and CTI applications on a stand-alone basis. Businesses with more demanding software requirements can also supplement...


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Supported Operating System(s):

Windows 8

153 Reviews of GoldMine Premium Edition

Average User Ratings

Overall

3.57 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(30)

30

4 stars

(63)

63

3 stars

(34)

34

2 stars

(13)

13

1 stars

(13)

13

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 153 results

September 2018

Amy from Shop Floor Automations, Inc.

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

September 2018

My daily life-line

Pros

Goldmine has a wealth of information on all my transactions with the customer. I can use the history notes to remind me of the last conversation I had, because I talk to so many people I don't recall each and every conversation. I would not be able to function without this software.

Cons

It would be nice if there were more searchable fields in the tabs sections.

November 2019

William from New Generation Software, Inc.

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

November 2019

CRM for Small Sales and Marketing Team

We've used GoldMine for many years and it works well for our needs. We don't have the requirements to adopt one of the better known solutions.

Pros

Our team of 10 people, working from multiple offices, has real-time access to all interactions with customers, partners, and prospects. We rarely encounter problems.

Cons

It is easy to inadvertently create multiple records for a single company and it can be hard to find the forgotten name of someone you contacted a month or two ago if you can't remember exactly how they or their company name is spelled.

April 2019

Martin from American Philatelic Society

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Functionality

3.0

April 2019

Midrange Tool for Customer Management

Goldmine is our core client database and it links directly to our quoting package.

Pros

Goldmine is generally easy to understand and use. It comes with a basic set of reports and is extendable with some basic report writing skills.

Cons

Search can be cumbersome compared to other database tools. Large collections of client information (over 15,000) records tends to slow things down a bit.

February 2016

Marc from Resort Opportunities(tm)

Time Used: More than 2 years


Ease-of-use

2.5

Customer support

1.5

Functionality

4.5

February 2016

Goldmine Takes a Licking and Keeps on Ticking

Pros

Goldmine keeps our lead and customer database organized and accessible, almost 24/7/365 for close to 15 years. We're still running on Standard 6.7 server/client and cannot find a decent alternative to match it's capabilities. I like their licensing model, as there are no recurring monthlies, like SalesForce, and other cloud based CRM's. We have few issues with the email client. The WebImport is almost rock solid, once set up. Our initial database customization still models our business perfectly, with relatively few field additions. Understand that in 2001, there was nothing close in function or price. It is robust, and we have used around 25% of it's capabilities. It is wonderful software.

Cons

As others have said, their licensing, upgrading, and company support leave much to be desired. We run a 5 license office, that current only has two active seats. Any upgrades require purchasing a 5 seater, plus 5-seat annual maintenance plan. There are issues with synch, and with more modern web access, that are solvable at a relatively high add-on price. There is a significant learning curve (though once learned, it's a breeze) especially for administrators. Setting up user-defined fields and custom user screens is tedious, and takes much more than basic understanding of systems and data. Maintenance fees are excessive. Read the other comments.

July 2019

Terrena from National Analytical Laboratories, Inc.

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

5.0

July 2019

Great CRM if you know how to customize it to your business!

I really like it for customer service.

Pros

I really like all of the places that you can add notes for each customer/vendor in their respective contact or data records. You can link financials to it or keep it separate, depending on your accounting needs. I love that you can add tasks to yourself or others to complete at a later date, with reminders. It is especially helpful to those in a customer service department for collections, notes, etc.

Cons

It can be tricky to use if you are not aware of the functions that it has. It can take some time to learn to navigate around. It is not the best for GUI for the end-user as some other programs are. Once you learn it though, it is pretty easy.