GetResponse is a cloud-based marketing tool that allows users to connect with their customers through email and create landing pages. It caters primarily to small businesses, bloggers and marketing agencies.

GetResponse provides an email creator that helps users draft emails without any prior knowledge of programming. This module contains templates for sending emails and images for supporting design requirements.

Get Response's Inbox Preview feature displays how emails appear. A/B testing enables users to test the effectiveness of a campaign by optimizing elements such as subject line and the best time to send. GetResponse follows a responsive design approach, the appearance of emails can change according to the device display. The solution’s List Booster feature can import contacts from hard disks and mail clients such as Gmail, Magento, Salesforce and Highrise. It also implements an auto-respond module, which can send birthday emails and customized offers. Pricing is per month. Support is offered via chat, email and tutorials.



157 Reviews of GetResponse

Overall rating

4.16 / 5 stars

Filters:

Showing 1 - 20 of 157 reviews

January 2019

Ryan from Quorum

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Robust marketing platform

Pros

Freemium model allows for trials; very user-friendly; lots of integrations

Cons

Only complaint is that the email templates appear somewhat outdated

December 2018

Christine from Long Grove Psych Associates

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Very Good Email Marketing Software

Pros

I love that the software is really affordable. The company is always adding new things and improving which is great. It is a one solution for our email marketing. Custom templates are great!

Cons

It`s a good way to start any Mail Marketing strategy, but no so much for those who need a big data control of their business. They have a daily limit of 50 emails, which works for us but we would rather send out the emails all at once instead of only that many a day. I don't think the tutorials are the best either.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

A tool with potential

I'd been working with GetResponse for over a year. It's a really good lead generation tool that needs a little more work on features and overall usability and design.

Pros

Multiple choice of tools inside the software: landing page builder, newsletters, marketing automation and customer support

Cons

UI/UX might be more intuitive, page builder tool can be frustrating

December 2018

N. A. from The Mighty

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

4 of 5

December 2018

Easy to use, intuitive app

Pros

I love the layout, the ease of use and the functionality of GetResponse, it really does do what it says on the tin.

Cons

I can get pretty much the same out of other programs at no cost if I work a little harder, and as a consequence I've migrated back to my old provider.

December 2018

parul from Munjal Kiriu

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Great mail marketing application

Pros

You can get variety of pricing plans according to your requirements. Recently they have evolved a lot by adding multiple features like CRM, landing pages and webinar hosting.
It has wide range of pre-defined templates and automatic responder feature as well. Subscribers get e-newsletter after defined interval.
Its plan are way cheaper then other apps if you are using email plan. It has 24/7 customer support.

Cons

Drag and drop interface needs to be improved.
There are not multiple fonts options in e-newsletter.
phone support is not provided.

December 2018

Carlos from 2op Digital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Beautiful designs, but trouble responsivity

It's really easy to use, and it's very cheap. It needs some adjustments, but it's a very cool tool.

Pros

It's easy to design amazing layouts, and there are plenty of templates.

Cons

I found it too complicated to achieve satisfactory results for mobile devices. A lot of assets change spots, texts missing... But you can get used to it and do good things. GetResponse do support responsive devices - they're just a little hard to set up.

November 2018

Belinda from Seed Stock Media, llc

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Great Full Featured Affordable Email Marketing

Of all the email marketing tools we’ve used, and there have been several as many of our clients come on board with their own email marketing accounts already set up, or top choice is GetResponse. We appreciate that it has a lot of features we don't need yet but are looking forward to using as our marketing strategies grow.

Pros

It has all the bells and whistles of the large name CRM programs but at a fraction of the price. We can import lists, set up automated email campaigns, create landing pages, and segment and filter the lists. For WordPress users, they just added a landing page plugin that makes it easy to customize the page on your own website.
They make it easy to set up newsletters with the drag and drop tool but advanced users can still create custom letters with HTML. They recently updated the dashboard and I think it a lot more intuitive to find things.
We always appreciate free trials and GetResponse gives you a free 30-day trial with up to 1000 contacts on your list.

Cons

I don’t really see any cons with GetResponse at this time. It really is my favorite email marketing program.

November 2018

Lu Wee from Entrepreneur Campfire

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Affordable Premium Solution for E-mail Marketing and Autoresponders

I use GetResponse for my business site. It's been a great experience so far and I'll continue using it for marketing.

Pros

I've been a customer of GetResponse for the last 3 years and I'll continue to be for the foreseeable future for the following reasons:

- Great price - GetResponse is a powerful marketing tool with a suite of features that makes it competitive with more expensive solutions out there
- Autoresponders - this is a must-have marketing tool these days. GetResponse's highly-rated autoresponder features were one reason I switched over from another similarly priced tool.
- Easy-to-use designers - This was also one of the features that made me switch over to GetResponse. I simply love the drag-and-drop designing interfaces for forms, emails and landing pages! They make my website look professional.
- Landing pages - This would have cost some extra money if it were not included. While not the most innovative solution out there, it's a nice-to-have alongside the core features.

Cons

I've been building my mailing list with the old interface and while a little ugly, was pretty intuitive to use. The new interface is a bit hard to get used to. I love the software, but I hope the new interface becomes easier to use!

Also, while GetResponse is great for marketing most products, but it's not yet equipped for heavy e-commerce.

November 2018

Kapil from InvestForProfit

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Easy and effective email marketing application.

It helps me in promoting our products and services through emails.

Pros

Its web interface is very easy to operate. And it has wide variety of templates for users to send emails. Email editor is a time saving feature. Hating it doesn’t need technical knowledge.

Cons

For entry level it’s very expensive tool. They should offer some reasonable plans as well.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Powerful autoresponder for startups

Positive experience.

Pros

They are fair and wont randomly stop you sending emails unlike mailchimp. Its very easy to send well designed emails.

Cons

The webinar software isn't that great, it's a little bit pricey when you get into the thousands of subscribers.

November 2018

Onome from Self-Employed

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

5 of 5

November 2018

Getresponse Review

Pros

Getresponse's website is simple yet catchy. I do love the built-in responsive template, you may never need to create a custom template for your emails. If you are moving from one email marketing site, you can easily import your existing lists.
You will get value for money if you are starting up and need quality not quantity

Cons

The pricing structure is a bite confusing and not user friendly, the free trial is also waste of time. Also your list grows, so does subscription price with a high margin. Getresponse is not perfect for newbies.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Good for new business

Pros

Getresponse is priced adequately for someone starting a business or someone that is going into internet marketing or affiliate marketing.

Cons

Not as advanced as some of the ninja tools out there but in most cases you will find that it is more than sufficient for what you are trying to do. They have a free trial so use that.
The templates could be improved and added to.

October 2018

Becky from Balance with Becky

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2018

Horrible Customer Service

After being highly recommended, I decided to give their 30-day free trial a shot to see if it would work before committing to spend the money on a subscription. Immediately upon registering, my account was blocked and it said I needed to upload a picture of a government issued ID before I could use their software. Normally, this wouldn't be an issue, though I did find it a bit strange and the person who recommended the service said they had never heard of this request, however; my drivers license went missing the week prior and I only have a Temp ID. My DL is going to take 4-6 weeks to arrive. I contacted the Live Chat Customer Service and was told they are not allowed to help in these cases and referred me to the Compliance Dept. I reached out to compliance explaining the situation and uploaded my Temp ID for verification. After several emails, I never got a response from an actually person addressing my specific issue, only automated, scripted responses, the last of which stated if I did not upload proper documentation in 3 days, my account would be closed. The list of reasons this verification could be required all referred to some type of complaint or misuse of the service. However, I never had an opportunity to do anything in their software. I don't have 4-6 weeks to wait to get my email service up and running. At this point, their lack of personal connection or willingness to work with me leaves me no option other than to go with one of their competitors.

Pros

I was never allowed to use it, so there is nothing I liked about it.

Cons

There was no personal connection when I had an issue. I was sent several automated responses indicating an actual person never read the information I provided.

October 2018

Gerald from Complete Desktop Support

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Why I like GetResponse

Pros

Very fast and easy to use especially for the newbie in Internet Marketing

Cons

There was nothing I didn't like. That's why I am using this service

October 2018

les from good-grilling.com

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

Get Response For Newbies

I seems to be a good system but the tutorials move a bit too fast for newbies

Pros

Seems to be able to take you through the fuul process step by step.

Cons

The demo video should be a bit slower so you can keep track of what's being explained.

October 2018

Sharella from Earn Easy Commission

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Get response is one of the best autoresponders !!

I was fun and very easy and simple!

Pros

The landing pages are great and the courses are very helpful.

Cons

I wish there were more options to choose in making landing pages.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Marketing

Pros

I like the free teaching videos that explain everything you need to know very clearly especially for a newbie like me.
I like the reminders of helping you to create things that you need for your business such as lists, newsletters and how you already have templates that can help you create your own unique marketing brand

Cons

I think the thing I least like is not having more explicit menu and a more obvious help link to different aspects of the software

October 2018

Derrone from Trade Winds Citrus

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Get Response One of The Best Tool For Internet Marketers

It has been a rewarding experience thus far. I honestly have no reservation in recommending this product to others. Check out their free 30 day trial below also receive $30 on your first paid month

Pros

30 days free trial is amazing you can literally make the money with this program to pay for the first month subscription before spending a dollar.

It has all the tools an internet marketer could need. Contacts management and automation is really in my opinion second to none.

Cons

Not too in love with their landing pages

October 2018

Gabriel de from self employed

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2018

The worst tool i've ever used

i'm just using because of the lower price

Pros

nothing, all features are terrible to use, hard, and nonsense

Cons

e-mail marketing tool, completely confusing to use and old dated

October 2018

Justin from DemandGen

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Great email marketing tool for small businesses

Pros

GetResponse makes it easy to setup and launch email campaigns and manage subscriber lists and contacts. Lots of templates make it easy for those with limited technical skills.

Cons

You get what you pay for. GetResponse if very affordable but might not always be very reliable when it comes to building emails that are responsive.