--- title: "GetResponse Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GetResponse. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GetResponse is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/getresponse-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [GetResponse](https://www.softwareadvice.com/marketing/getresponse-profile/) / GetResponse Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/getresponse-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/getresponse-profile/alternatives/) # GetResponse User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 526 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.0/5 - Value for money: 4/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 284 reviews (54%) - 4 stars: 138 reviews (26%) - 3 stars: 52 reviews (10%) - 2 stars: 23 reviews (4%) - 1 star: 29 reviews (6%) ### Most mentioned pros - The templates are modern and easy to customize, and the automation workflows make it simple to set up campaigns without needing advanced tech skills. - GetResponse helps me to create custom cold mailing templates for email lists to outsource network security tools to clients in bulk. - I really like how user-friendly GetResponse is, especially for email marketing and automation. ### Most mentioned cons - I can't think of anything in particular that I took issue with or had a problem with when it comes to GetResponse's platform - After posting screenshots of my panel which clearly displays ZERO customer and commissions, and waiting other WEEKS for an answer, they replied that there was a violation of the terms: "The Affiliate is not entitled to the Commission for the purchases of the Service through their own referral link". - Customer service may take long to address emergent technical problems. ## GetResponse customer reviews Showing reviews 1-25 of 526 (page 1). ### Good Email Marketing Tool but costly - Overall rating: 5/5 - Reviewer: Digital Shivam N. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GetResponse helps us do email marketing effectively with all the features we need, like autoresponder, drag and drop builder, etc. #### Cons GetResponse is really costly; it's not affordable for newbies who just want to test and learn this tool. --- ### Get On Board with GetResponse! - Overall rating: 4/5 - Reviewer: Nanaka S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Simple automation and customization of multistep trips based on participant actions could send a series of onboarding emails to new sign-ups, for example, or cart abandonment emails if the purchase is not completed. Workflows customize and improve the effectiveness of marketing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Landing pages are included with all paid GetResponse plans, whereas other email providers charge extra for this feature. GetResponse's landing page builder is simple to use for drag-and-drop actions yet powerful enough for experienced designers. Landing pages boost the conversion of subscribers into customers substantially. This platform streamlines the process of creating polished email campaigns, optimizing workflows, and tracking performance thanks to its user-friendly design and wide range of capabilities. #### Cons Although GetResponse covers most of the fundamentals of email marketing, I would like more enhancements. To properly target emails, the tool might be improved by providing more advanced segmentation choices. It would also be advantageous if they could broaden the integrations to include applications other than conventional ones. #### Reasons for switching to GetResponse This is an excellent platform for small businesses trying to grow. GetResponse removes volume-based pricing barriers with unlimited contacts and emails. At a modest price, the platform provides all the necessary capabilities for professional email campaigns that convert. The workflow automation tool on the platform makes it easier to create automated journeys based on user events and actions. Workflows can be created for a variety of scenarios, including welcome emails for new subscribers, promotional emails for abandoned carts, and post-purchase follow-ups. #### Vendor response Thank you for sharing your positive experience with GetResponse! We're delighted to hear that you find our platform user-friendly and powerful, especially when it comes to landing pages and email campaign optimization. Your feedback is invaluable to us. We're continuously working on enhancing our features, and we appreciate your suggestion regarding advanced segmentation choices and broader integrations. Rest assured, your input will be considered as we strive to improve our services. We appreciate your support and look forward to continuing to assist you with your email marketing needs. Best regards, Abbie Replied September 2023 --- ### Basic features but good value - Overall rating: 4/5 - Reviewer: Elizabeth B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For basic email servuces, GetResponse is helpful and get make reaching out to customers/ clients helpful. If you have a small budget and are limited on design skill, it would be a good option for you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros GetResponse offers a good amount of features for what you pay. Landing pages and email marketing are easy to use and design. Segmenting contacts and the use of sign up sheets really helps keep things organized as well as automatic emails for sign ups. For small businesses or independent creatives, GetReponse would offer good value for your budget. There is a bit of a learning curve but is easy once you get the hang of it. #### Cons I wish GetResponse would offer more elements for both email and landing page designs for more flexibility in design. It sometimes will take longer amounts of time to implement a design I want due to having to play around with different features and sizes to get the look I want. More templates would be helpful as well. #### Reasons for choosing GetResponse Cheaper. --- ### GetResponse Review - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really like the user interface with this site. In particular, the ability to create a newsletter is great and the available templates that you can use, I thought, were very creative. #### Cons I can't think of anything in particular that I took issue with or had a problem with when it comes to GetResponse's platform --- ### A Good Solution even for small businesses - Overall rating: 4/5 - Reviewer: Monica M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use GetResponse to communicate with our blog readers and our subscribers - we have a membership website.I can easily send emails with my saved templates to certain group of users, or automate the new blog post email alerts for the interested ones.Also, they organize useful webinars rich of contents to optimize mail marketing performance, completely free. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros About this product, i liked the most the way i can create campaigns with automations and manage contact lists. I found very very useful being able to use conditional logic for contact tagging, moving from list to list or choosing which email will be the next a user will receive. #### Cons GetResponse doesn't have a working - or at least a mantained - wordpress plugin, so for one not familiar with API is difficult to automate or customize certain operations. Also, there are some limits in the email and form builder in my opinion. #### Reasons for choosing GetResponse The Team was already using it, so i managed to quickly explore, learn ad appreciate this product. #### Vendor response Hi Monica, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna Replied June 2023 --- ### All in one marketing automation software for businesses - Overall rating: 5/5 - Reviewer: Favour N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I've really had a lot of great experience with this software, it is my most preferred software for creating landing pages, websites, forms, funnels, autoresponder, marketing automation, basically all my business needsI highly recommend this software to all businesses either startups or big brands. Very nice software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love practically everything about this software but some of the major things I love about this software is1) I love the UI design of this software, everything is organized and it is very easy to use.2) I really love the landing page builder, it is easy to understand, no complications, everything is self explanatory. I also love the fact that there are various landing page templates to choose from.3) I love how I get to create my own email templates and I love the A/B testing feature, this helps to know what email template works and converts best.4) I love how inexpensive the paid plan is and how, even though it has a lot to offer, it still has a free plan, I also love how long term the free plan is and how the free plan isn't limited to few features.I love a lot of things about this software but I can't list them all out, so I'd just say this is my go to business automation software #### Cons I don't really have much I dislike about this software except for the fact that the free plan is allowed to create just one landing page, I really wish it could be increased to 2 or 3 #### Reasons for switching to GetResponse MailChimp wasn't offering the exact services I needed #### Vendor response Hi Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna Replied January 2023 --- ### GetResponse Review - Overall rating: 5/5 - Reviewer: Eric N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been impressive, this is by far the easiest and feature-loaded marketing software that I have used. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the simplicity and also the fact that it is drag and drop and there are so many premade templates to choose from. #### Cons The sad part about using this software is that it is too expensive as the more my list grows, the more I have to pay. Anyways, good things don't come cheap. #### Reasons for choosing GetResponse Because of the drag and drop feature and also the templates. #### Reasons for switching to GetResponse Because it is a lot easy to use #### Vendor response Hi Eric, Thanks for the review! We're happy to hear your overall experience has been impressive. Thanks for choosing GetResponse :) -Abbie Replied November 2022 --- ### I hate marketin - but GetResponse makes me smile as I do the job I hate! - Overall rating: 5/5 - Reviewer: Stephen R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love it, what can I say, I'm happy to pay the low price for using such a great marketing solution. Everything in the one place - whats not to like? #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The well-laid-out interface with the help of videos when if you need them means that getting started and becoming a professional in the marketing quality production stakes is easy. #### Cons OK, so there are some features that I would like to have included in the lower and middle options, in other words I'm focused on my marketing budget and want more still for the same price! #### Reasons for choosing GetResponse I have tried so many products in this arena over the years and this one is the very best value for money - with results that don't look cheap. Whats more, unlike other drag and drop email marketing solutions, this one doesn't mess up your emails because of software issues. #### Reasons for switching to GetResponse GetResponse is easier to use, and has better templates and better support. #### Vendor response Hi Stephen, We are so happy to hear you are loving GetResponse so far! Thanks for taking the time to leave a review. - Abbie Replied July 2022 --- ### Surely the best email marketing app for internet marketers - Overall rating: 5/5 - Reviewer: Tolu A. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use GetResponse for building my list and keeping in touch with them. Since I started using it till now, I have had little or no issues with any of the features I use. What's most important for me is that my mails get to my contact's inbox and GetResponse makes sure of that. I do feel there are more features now on the app than I need and it is quite very good. I can easily clean my list and remove contacts that no longer respond or open my mails. The landing page builder and the website builders are good though I rarely use them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to understand, very good UI. Creating newsletters and autoresponders is quite very easy There are lots of newsletter templates to use for your email marketing Send as many mails as you want to as much as 1000 contacts free of charge Now comes in with automated sales funnels, landing page builders, website builders, etc Support is the best, very fast and most often helps with whatever issue you have. #### Cons I do not have any issues using this software. It has worked perfectly for my purpose so far. #### Reasons for choosing GetResponse Better pricing, better features, better support. #### Reasons for switching to GetResponse Cost less and does just as much or even far better than they do #### Vendor response Hi Tolu! Thanks for being a GetResponse user. We greatly appreciate the detailed feedback! -Taylor Replied July 2022 --- ### Perfect service! - Overall rating: 5/5 - Reviewer: Yllennis S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Fast answer, very attentive and comfortable platform for use, very self aware customer service personal #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast response! Very attentive service, they solved my issue very fast also they were kind and don’t make feel like you are talking to a robot #### Cons Nothing bad to say about the Get Response service, platform and dashboard is very comfortable for use. --- ### Compliance Department Astonishingly Harsh - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Get Response compliance department treated us with an inexcusable heaviness: We'd been using GR for years. Things went well. It was time to build a new segment. The new emails bumped us to the next $$$ level. So, we used 'pay up front discount' (BIG mistake). We emailed the new list. Got some negative tics, due to some less than perfect hygiene on our part. Enter the disciplinarians:. Get Response compliance offered 1 option: Kill the VAST majority of your emails. Then you can play again. We'd just paid them $X,000's for an upgrade, & they hits us with the 500 pound hammer. Imagine a Dr. visit: Dr. finds a questionable spot on a big toe. Dr. offers one option: "Amputate BOTH legs now." We asked for grace. GR Compliance response: It's the 500 pound hammer or you're off line. Only one list triggered this review. We said: "Remove just the 1 list with issues." They would have none of it. GR would not be satisfied until they punished us irreparably. X,XXX of emails of individuals who are our friends and business contacts - all gone. (See above note where GR prevented us from exporting OUR emails which WE had put into GR) Then GR locked out the potential for adding emails back - including the hundreds of perfectly good, very solid, very clean emails we'd added, 1 by 1 - & had not yet even had the opportunity to email yet!! All the work we'd been doing to add and clean up our lists... GONE. Leader to leader: DO NOT do Get Response. Please heed our horror story. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Did seem to deliver. Gave decent tools for building newsletters. Liked several of their features. Landing pages feature is good. #### Cons There's no easy way to add one email to several categories at once. Example: You have one a customer email. You want to place that email in three segmented lists (which happens quite often). Unfortunately, you have to enter that same individual email THREE times. It felt to me that Get Response was stacking the deck in their favor with this non-functionality. You have to put in more emails, you owe them more money. It's possible that this was not strictly the case, (I never got out the calculator for this). From my experience, they could have made this option MUCH more user friendly. WHEN (not if) they place you, the paying customer, into a disciplinary review, they WILL lock your ability to export. You can follow the "it's easy to export" guides all you want to... you're not going to let you get YOUR contacts out of their system. (my experience) Get Response apparently believes that all those emails you've put into their system... those are not YOUR contacts.... you won't get them out if they have reason to discipline you... which they will. They talk nice and have cheery messages. But import something they don't like, they will, (with a smile), treat you as a paying customer like a redheaded stepchild. Is that the way you want to be treated? You might think that you're a good rule-follower and don't do things wrong... we paid them and used them for years. Then, one day they became punitive. It happened immediately after we paid them. #### Reasons for choosing GetResponse A friend of ours used it and suggested it. This friend knew the platform, so we went with that. #### Reasons for switching to GetResponse Felt like we'd have better receptivity with GR as opposed to MailChimp. --- ### Get the Best and Honest Review Response Get Response Review - Overall rating: 5/5 - Reviewer: Daffa D. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Email Marketing Campaign & Sales Funnel Builder #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The advantage that I like about Get Response is that it has super complete email marketing platform features. Get Response has provided you from the start with your needs as a digital marketer, including creating landing pages, websites, email campaigns, list building databases, email campaign automation, artificial intelligence and others. The product is also very easy to use, very user friendly, looks simple and simple, so it is very easy for this software to integrate with all my business needs. #### Cons the price is quite decent, tools that are still too rigid in drag and drop in making landing pages or websites #### Reasons for choosing GetResponse because of its complete features in one platform #### Vendor response We greatly appreciate your positive feedback about GetResponse and are thrilled to hear that you find our platform comprehensive and user-friendly. We take pride in providing a full suite of features for digital marketers, from email campaigns to landing pages and automation. Regarding your comment about drag-and-drop rigidity, we understand the importance of flexibility, and our team is continually working on improvements to enhance the user experience further. Your input is valuable and will help us refine our platform. Thank you for choosing GetResponse as your preferred email marketing and sales funnel builder. We're here to support your digital marketing needs and look forward to serving you in the future. Best regards, Abbie Replied September 2023 --- ### Email Marketing made simple - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros GetResponse helps me to create custom cold mailing templates for email lists to outsource network security tools to clients in bulk. Also, auto responder feature helps me to send custom responses seamlessly. I've been a part of its affiliate program and the best part is it's recurring commission to affiliates. #### Cons It is quite expensive to start with if you have to send to bulk audience of over 5000. #### Vendor response Thank you for your thoughtful review! We're so glad to hear that GetResponse is helping you with custom cold mailing templates and seamless autoresponders. It's great to know you're enjoying the affiliate program too! We understand that getting started can feel pricey with larger audiences, but we’re always working on ways to bring more value to our users. If you have any questions or need assistance, we’re here to help! 💙 – Mariana Replied January 2025 --- ### The Most Simple Email Marketing Software - Overall rating: 5/5 - Reviewer: Joël T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered A great product for email marketing and lead generation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been using GetResponse for a long time now across several other businesses we run and by far they're the best in terms of marketing automation and Customer support. The support team takes time to send useful weekly emails to new clients to help them better use their software. This educational aspect of theirs shows how concerned they are with the client's experience that's what we're chasing after.We create and run email marketing easily with great automation features and there are a lot of prebuilt email templates to start off with. The ideas are quite helpful.It also supports a lot of integrations which makes marketing super easy and less stressful. The tool itself is very affordable and result-driven- Don't where'll find the best elsewhere. #### Cons Sales convention comes at an extra cost and times it's not really easy to accurately keep track of email bounce rates. We have issues controlling this and would love to hear about how to control it.I don't think their website builder is great compared to the advanced ones we've used #### Reasons for switching to GetResponse High bounce email rates. This regularly happened and we kept paying for the services without any reasonable returns on investment #### Vendor response Hi Joel, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna Replied June 2023 --- ### GetResponse Review - The Most Powerful Tool For Small To Medium Businesses. - Overall rating: 5/5 - Reviewer: Juliet J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I found GetResponse to be the most powerful marketing tool for small to medium businesses where you can start for free. It has a lot of features such as CRM, automations, landing pages and many more to help grow your business. If you want access to more advanced features, you have to pay. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most is that GetResponse lets you create a free account that allows you to test the platform and make a decision before committing to a paid plan. GetResponse's long list of features is easy to use and a dashboard that is also easy to navigate. There are a lot of email templates and fantastic automations that you can create to grow your business. #### Cons Although the free plan offers a lot of features that one can use as a beginner, access to more advanced features are only available on the plus plan and higher and they are a bit pricey. The GetResponse automation features are not available to lower-tier users and also their deliverability rates need some improvement. #### Vendor response Hi Juliet Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna Replied January 2023 --- ### Powerful all-in-one marketing tool that gets you going fast - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Overall I'm happy with GetResponse. I've seen it being used for so many years in my industry and I decided to try it myself. Happy with how easy it is to use and the results I've been getting. There's also a lot of education/training available at GetResponse. Many guides, E-books, video trainings and so on. This is very useful especially for beginners and people who want to learn more about everything related to email marketing, list building, marketing automation and online selling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how GetResponse offers may different tools under one roof. The email marketing automation is the core and I use that the most. You also can build pages, sites and even use webinar marketing from within the very same account. GetResponse is an easy to use tool, great for beginners and advanced marketers. #### Cons I'd like to have a few of the more advanced features included in the lower priced plans. I don't like it that some features are only available in the more expensive monthly/yearly plan, but hey once you grow your account and revenue I think this won't matter too much. But for beginners, I'd like to see a bit more generosity in what is included in the lower priced plans. #### Vendor response Hi there! Thanks for taking the time to leave a review! Your feedback helps us to continue to improve. -Taylor Replied September 2021 --- ### The Number One Tool For Any Business! - Overall rating: 5/5 - Reviewer: William R. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The two features I love most about GetResponse are: 1.) Ease of integration with other platforms - setting up my entire GetResponse account only took about 20 minutes and I was already set to collect leads via my website straight away. 2.) Automation - creating autoresponders is also another very straightforward and fast process. Inbuilt templates are at your disposal and the feature gives you a very clear visual representation of how and when the emails are to be sent. #### Cons I think that GetResponse has room to offer more membership tiers for businesses. As a local service business, I do not plan to exceed 500 contacts , so it would be great to see some more specialised and affordable plans for different business tiers. #### Reasons for switching to GetResponse Aweber feels so outdated and has a very messy interface. #### Vendor response Hi William! We really appreciate you taking the time to share this helpful feedback. I have shared it with our team so we can continue to improve. -Taylor Replied June 2022 --- ### getresponse 2022. my honest thoughts - Overall rating: 4/5 - Reviewer: david f. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, I found GetResponse to be a great tool for managing email marketing campaigns. The interface is clean and easy to use, and the features are comprehensive and powerful. I particularly appreciated the ability to automate many of the tasks involved in campaign management, such as sending follow-up messages or creating new lists. Although GetResponse is not the cheapest option on the market, it offers a good mix of features and value for money. Overall, I would recommend GetResponse to anyone looking for a comprehensive and user-friendly email marketing solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros As a small business owner, I rely on email marketing to bring in sales and keep my business afloat. Email marketing is a form of direct marketing that uses electronic mail as a means of communication. It doesn’t require a large budget, and it’s easy to set up and track. Plus, it allows me to target my audience with laser precision. I can segment my list by age, location, gender, interests, and even purchase history. This helps me ensure that my message is relevant to the recipient, which increases the likelihood of them taking action. Email marketing has helped me boost sales, connect with customers, and Grow my business. I highly recommend it to any small business owner looking for an affordable and effective marketing solution. #### Cons While GetResponse is a popular email marketing tool, it does have some potential drawbacks. One downside is that it can be challenging to create complex campaigns with multiple steps and conditions. Additionally, the automation features are not as robust as some of the other options on the market. As a result, if you are looking for a tool that will allow you to create highly sophisticated marketing campaigns, GetResponse may not be the best option. Another potential downside is that GetResponse can be expensive, particularly if you are sending a large volume of emails. Lastly, GetResponse does not offer telephone support, so if you encounter any problems with the tool, you will need to rely on online documentation or submit a ticket to the GetResponse team. Despite these drawbacks, GetResponse remains a popular option for many businesses due to its ease of use and extensive features. #### Vendor response Hi David, Thank you so much for the feedback! We're glad you've found our email marketing tools helpful. -Abbie Replied August 2022 --- ### Best Tool for Email Marketing, I really love this tool - Overall rating: 5/5 - Reviewer: karan k. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience with GetResponse has been very positive. The platform is intuitive and easy to use, and their customer service is excellent. The support team is always willing to help with any questions I have, and they have been incredibly patient and thorough in their explanations. Additionally, the features offered by GetResponse have been very useful in managing my email campaigns and automating certain processes. I have been very impressed with the quality of the product, and I would recommend it to anyone looking for an email marketing platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Easy to use: GetResponse is extremely user-friendly, with an intuitive drag-and-drop editor and a wide range of features and tools that help you create amazing emails.2. Comprehensive analytics: GetResponse offers comprehensive reports and analytics to help you measure the success of your campaigns.3. Automation tools: GetResponse offers powerful automation tools to help you send targeted emails at the right time, automate follow-up emails, and more.4. Great customer service: GetResponse has a very knowledgeable and helpful customer service team that can answer any questions you might have. #### Cons Expensive: GetResponse is relatively expensive compared to other email marketing services.Lack of Integrations: GetResponse does not have as many integrations as other email marketing services.limited Automation: GetResponse’s automation features are limited compared to other services.Limited A/B Testing: GetResponse’s A/B testing features are limited compared to other services. #### Vendor response Hi Karan, Thank you for taking the time to write this review! We're happy you're overall experience with GetResponse has been positive and are pleased to hear you've had a pleasant experience with our customer service team. Customer feedback helps us improve, so this review is greatly appreciated. Best wishes, Abbie Replied January 2023 --- ### GetResponse from a Person who is not techie - Overall rating: 5/5 - Reviewer: Debbie N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered The problems solved by having Get Response workspace are numerous. Firstly, it provides a platform for businesses to manage their marketing campaigns more efficiently. It offers tools for creating, managing and automating emails, as well as tracking their performance. It also offers tools for creating and managing landing pages, webforms and autoresponders, allowing businesses to better engage with their audiences. Finally, it offers lead scoring and segmentation, enabling businesses to target their campaigns more effectively.The benefits of having Get Response workspace are also numerous. It provides businesses with a one-stop shop for managing their entire marketing campaigns, from creating emails and landing pages to tracking performance. It also saves time by allowing businesses to automate their campaigns, while providing detailed analytics and reporting to help them make informed decisions. Furthermore, it allows businesses to easily segment their audiences and personalize their campaigns for better engagement. Finally, it offers competitive pricing, making it an affordable option for businesses of any size. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use drag-and-drop email editor for creating newsletters, campaigns and automated emails• Comprehensive analytics and tracking capabilities• Ability to create surveys, polls and quizzes• Automation features for segmenting and targeting customers• CRM and e-commerce integrations• Pre-made templates and forms• GDPR compliant• Includes a basic landing page builder• A/B testing tools• Mobile-friendly emails• Dedicated customer support #### Cons Limited customizability of email templates and forms• Limited automation triggers• Limited segmentation capabilities• No live chat support #### Reasons for switching to GetResponse Just wanted to try something else for a change #### Vendor response Hi Debbie, Thank you for this detailed review! Feedback like this always helps us improve. We're so happy to hear you are pleased with GetResponse so far! Thanks again, Abbie Replied February 2023 --- ### "Streamlining Your Email Marketing with GetResponse: A Comprehensive Review" - Overall rating: 4/5 - Reviewer: Rosalina M. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered By and large, GetResponse is a far reaching email showcasing programming that offers a scope of elements to assist organizations with computerizing their email promoting efforts. While there are a few restrictions as far as customization choices and detailing, the reasonable evaluating and responsive client service make it a solid competitor for organizations hoping to further develop their email showcasing endeavors. Likewise with any product, it's critical to painstakingly assess your choices and consider your particular business needs prior to settling on a choice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use: GetResponse is easy to use and instinctive, in any event, for amateurs. The connection point is basic and direct, making it simple to explore and get to highlights.Exhaustive email showcasing highlights: GetResponse offers a scope of email promoting highlights, for example, email layouts, mechanization work processes, presentation page manufacturers, and examination, making it an all in one resource for organizations hoping to further develop their email showcasing endeavors.Reasonable valuing: GetResponse offers a scope of estimating plans to fit different business needs and spending plans, including a let loose arrangement that backings to 1,000 endorsers and essential email showcasing highlights.Incorporation choices: GetResponse coordinates with a scope of different instruments, including CRMs, online entertainment stages, and web based business stages, making it simple to smooth out your showcasing work process.Responsive client service: GetResponse has gained notoriety for brilliant client assistance, with telephone, email, and talk support accessible for all clients. #### Cons Restricted email plan customization choices: While GetResponse offers a scope of email layouts, a few clients have detailed restricted customization choices concerning marking and appearance.Restricted structure customization: A few clients have detailed restricted customization choices as far as structure plan and usefulness.Expectation to learn and adapt for computerization work processes: While GetResponse offers mechanization work processes, a few clients have detailed an expectation to learn and adapt regarding setting them up and modifying them.Restricted outsider mixes: While GetResponse offers combination with a scope of different devices, a few clients have revealed restricted choices for outsider incorporations.Restricted announcing choices: A few clients have revealed restricted detailing choices as far as cutting edge examination and information representation. #### Vendor response Hi Rosalina, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna Replied March 2023 --- ### Extremely Affordable Product, Need To Work On Speed & UI - Overall rating: 5/5 - Reviewer: Shivansh B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Well, GetResponse is a 'very good' kinda tool for both beginners and experienced businessmen/marketers/marketing firms. I like the pricing structure, the features, and the customer support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros First things first, the tool is extremely affordable, which is very good for beginners. Offers a free trial. Offers multiple marketing solutions and not just a typical 'email marketing tool' like the alternatives. Live chat support, phone support, and email support, all are amazing. Quite easy to use. I like the bounty affiliate program a lot. I constantly promote GetResponse on my blogs. #### Cons They need to improve the speed of the tool. Not as fast as ActiveCampaign, to be honest. The landing page builder lags a lot. #### Vendor response Hi Shivansh! Thank you for taking the time to leave a review. I have shared this with my team so we can continue to improve. -Taylor Replied July 2022 --- ### My Experience With Get Response - Overall rating: 2/5 - Reviewer: Kiran H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I liked the fact it has the option of paid ads creator as well as tracking everything with analytics & contact management. Its easy to create amazing emails. It has AI powered tools. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Get Response offers a website & landing page builder. Its free to use for the first 30 days. I liked the autoresponder. Get Response has a mobile app. #### Cons For me automations are very limited. Its not user friendly. More advanced features are only available for higher paid plans. #### Vendor response Thank you so much for your review, Kiran! We’re happy to hear you enjoyed using our website builder and mobile app. Your feedback about automations and ease of use is really helpful—we’re always looking for ways to improve. If you ever want to share more thoughts or suggestions, we’d love to hear from you at social@getresponse.com! – Mariana Replied October 2024 --- ### GetResponse is the simplest marketing tool for small businesses - Overall rating: 5/5 - Reviewer: Armin B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have never used anything like GetResponse. I have done a lot of manual marketing campaigns through word docs and presentations. My favorite is all the templates that are available and the ability to easily customize. #### Cons At first, it was very confusing to use as it does have a lot of functionality. But support is always there to help and resources they have on their website. #### Vendor response Hey Armin, Thanks for the review. We're glad you're loving our templates and have found our resources helpful. :) -Abbie Replied October 2022 --- ### Longtime GetResponse User - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. One of the best parts of GetResponse is the customer service. I am one who likes to get on the phone to discuss a problem. But they have it set up where you're routed to a live chat. I was resistant to use this format but everyone I've ever worked with when I've had a problem has been courteous and very, very knowledgeable. Without exception, we've been able to go back and forth on chat and resolve my issue. So, while I do not like live chat, it has worked like a charm for my GetResponse account. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like having an email service where I can house all my contacts. GetResponse allows me to maintain multiple lists. There are tons of templates where I can compose any kind of email I can imagine. All the emails I've ever sent are maintained as templates that I can re-use or study for their analytics. I can go into sent emails and see who opened which emails and who didn't open them. I pay for the service based on the number of active email addresses I have in the database. And, if anything ever happens to my site or my social media outlets, I always have my list to take with me wherever I go. #### Cons I'm not a fan of how they handle their billing. It seems the bill date moves every month. It makes me think I'm paying for 13 months in a calendar year instead of 12. I also don't like how they do their count to determine billing. For example, an email address on 3 separate lists counts as 3 separate contacts. So, you may not have hit their limit for billing with the overall number of addresses you have on file. But, segmenting your lists and having the same email address on multiple lists may put you over your count and move you into a higher billing tier. That may not bother you but for me, I am often scrubbing my lists for inactive email addresses to make sure I'm not paying for someone who never opens my email.s. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/getresponse-profile/reviews/?page=2) --- GetResponse Reviews, Pros and Cons - 2026 Software Advice