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About Gmail
Gmail Pricing
Gmail is a free email service. Gmail is also rolled into Google Workspace.
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Gmail User Reviews
OVERALL RATING
Showing 1 - 5 of 7,932 reviews
Joshua
Company size: 2 - 10 employees
Time used: More than 2 years
Review Source: Capterra
October 2021
Industry standard, AT A COST

Sarah
Verified reviewer
Company size: 1 employee
Industry: Management Consulting
Time used: More than 2 years
Review Source: Capterra
April 2022
Best email service without downloading an email client
Excellent. I've been going Gmail strong for over 15 years now.
Pros
Gmail's search function is what keeps me coming back. Outlook's search function is terrible. I love that I can also have multiple Gmail email addresses and have the email forwarded from them to the main one I use. This is helpful when subcontracting and I get assigned a company email. I have a subcontractor Outlook account that is a pain to use. I also use the labels and email filters which are super helpful. I can't stand that Outlook puts emails in a different subfolder b/c I forget to check it and miss emails. But Gmail keeps it in the inbox and applies the label to it. Gmail also has a free scheduling tool called Koalendar that is just like Calendly but better.
Cons
I don't like the ads for personal gmail or the privacy concerns. For business gmail, I don't have any ads and that's helpful. It doesn't integrate with Google meeting as well as I'd like (and Google Meeting isn't that great). I no longer use the chat function, but I used to about 10 years ago.
Reasons for choosing Gmail
I like the web-based email better than a desktop client
Reasons for switching to Gmail
Yahoo Mail had too many ads
Bethany
Company size: 1 employee
Industry: Publishing
Time used: More than 2 years
Review Source: Capterra
May 2022
I always come back to Gmail
Pros
I've tried quite a few different email clients, both for personal and for business purposes, but nothing competes with Gmail in my eyes. To me, the biggest benefits are the ease of creating and using multiple accounts, the better-than-average search feature, and the powerful filtering feature. These three aspects are key to keeping me organized—I can separate personal, professional, and spam content, quickly navigate past emails to find key terms from past messages, and set up automatic features that keep my inbox clean while still enabling me to save all the emails I'm interested in receiving. I'm also really loving Gmail's integration with my Calendar(?), which pulls important deadline dates from my emails and gives me push notifications to remind me to take action!
Cons
Over the past few years, I've only had two major concerns about Gmail! First, I don't find the Social and Promotions inboxes to be well-designed enough to be worth using. The delineations tend to feel arbitrary, and I don't personally find it to be a time-saver. I would personally prefer inbox options that made it easier to pull out emails TRULY sent directly to me (not sent to an email list or even BCC recipients) and perhaps an inbox that pulled out emails mentioning dates/timelines/expiration dates so that I could prioritize those. Second, I find the Auto-Responder system frustratingly basic. Right now, it suffices to set out of office alerts for vacations, but it's a bit "all or nothing"—on or off, directed to everyone or not. I would like to see two options: (1) the ability to set recurring Auto-Responders to reflect recurring time off or similar and (2) the ability to set Auto-Responders to reply only to those with whom a user has NOT previously corresponded. Right now, the system allows users to set responses to Contacts Only, but adding every person with whom one corresponds to one's contacts is incredibly time-consuming. Being able to do so in bulk or use another workaround would be incredibly helpful!
Reasons for switching to Gmail
I prefer not to download an email client, and I didn't care for Outlook's search.
Dominique
Company size: 11-50 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
September 2021
Gmail for the WIN
My experience overall is amazing I can easily send any type of file, the fact that I can sync my phone, tablet and have everything attached to one account is the best. I love that I can group chat, the fact alone of you can make phone calls on it it’s more then enough reason to use it and super easy to send attachments.
Pros
It’s extremely user friendly. I love the fact that even if you WiFi is acting wacky you can still read and respond to your emails as well as search your emails with little to no connection. It has features like google chat or google meet, Which you can talk to people within your office. Also you can even send out calendar invitations or staff members and family that tend to forget everything lol. Gmail blocks 99% of dangerous emails before they even hit your inbox. It’s great that you can use it on your phone and desktop really easy. Huge storage space which is a plus
Cons
I don’t like that you can’t backup or download your email box. Also it doesn’t store our pictures separately like Facebook. The annoying thing is google auto reads all of your emails blah
Reasons for switching to Gmail
Just overall a better easy functioning email with way more features it was a no brainer for me

Joel
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Electrical/Electronic Manufacturing
Time used: More than 2 years
Review Source: Capterra
May 2022
Gmail is one of the best email client for personal uses but not for professionals
Gmail is very powerful for personal use but in my work I prefer Outlook mostly for the searches and filters I have to use every day to find old emails and for the options of customization that Gmail does not have.
Pros
Gmail is very colourful and it is totally synchronized with Google Drive, Calendar and the complete Google environment. Definitely this is the best thing from Gmail. But as an email client, I do not like it a lot. For example, the screen is split in 2, left with the list of emails and right with the specific email you are checking, but Gmail is not very flexible with the size of the 2 lists, so it has a minimum size that for laptops is too big.
Cons
I don't recommend it for professional use, it is not very powerful for filters and searches and you cannot really customized it in terms of size of screens and options. Making a complex search is sometimes difficult.