Gmail Software

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About Gmail

Gmail is a cloud-based solution that helps businesses streamline communication across the organization via emails. It enables professionals to sort inbox messages into various categories and place emails into new tabs using a drag-and-drop interface. Using Gmail's confidential mode, businesses can set an expiration date for messages and secure information by preventing unauthorized access. Managers can create personalized accounts for employees and view the schedule of upcoming meetings on an in-built calendar. Additionally, it offers mobile applications for iOS and Android devices, which lets users manage multiple accounts and receive automated notifications regarding new emails. Gmail comes with an application programming interface (API), which allows organ...

Gmail Pricing

Gmail is a free email service. Gmail is also rolled into Google Workspace.

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Gmail User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 7,932 reviews

Joshua

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

October 2021

Industry standard, AT A COST

User Profile

Sarah

Verified reviewer

Company size: 1 employee

Industry: Management Consulting

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

April 2022

Best email service without downloading an email client

Excellent. I've been going Gmail strong for over 15 years now.

Pros

Gmail's search function is what keeps me coming back. Outlook's search function is terrible. I love that I can also have multiple Gmail email addresses and have the email forwarded from them to the main one I use. This is helpful when subcontracting and I get assigned a company email. I have a subcontractor Outlook account that is a pain to use. I also use the labels and email filters which are super helpful. I can't stand that Outlook puts emails in a different subfolder b/c I forget to check it and miss emails. But Gmail keeps it in the inbox and applies the label to it. Gmail also has a free scheduling tool called Koalendar that is just like Calendly but better.

Cons

I don't like the ads for personal gmail or the privacy concerns. For business gmail, I don't have any ads and that's helpful. It doesn't integrate with Google meeting as well as I'd like (and Google Meeting isn't that great). I no longer use the chat function, but I used to about 10 years ago.

Reasons for choosing Gmail

I like the web-based email better than a desktop client

Reasons for switching to Gmail

Yahoo Mail had too many ads

Bethany

Company size: 1 employee

Industry: Publishing

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

May 2022

I always come back to Gmail

Pros

I've tried quite a few different email clients, both for personal and for business purposes, but nothing competes with Gmail in my eyes. To me, the biggest benefits are the ease of creating and using multiple accounts, the better-than-average search feature, and the powerful filtering feature. These three aspects are key to keeping me organized—I can separate personal, professional, and spam content, quickly navigate past emails to find key terms from past messages, and set up automatic features that keep my inbox clean while still enabling me to save all the emails I'm interested in receiving. I'm also really loving Gmail's integration with my Calendar(?), which pulls important deadline dates from my emails and gives me push notifications to remind me to take action!

Cons

Over the past few years, I've only had two major concerns about Gmail! First, I don't find the Social and Promotions inboxes to be well-designed enough to be worth using. The delineations tend to feel arbitrary, and I don't personally find it to be a time-saver. I would personally prefer inbox options that made it easier to pull out emails TRULY sent directly to me (not sent to an email list or even BCC recipients) and perhaps an inbox that pulled out emails mentioning dates/timelines/expiration dates so that I could prioritize those. Second, I find the Auto-Responder system frustratingly basic. Right now, it suffices to set out of office alerts for vacations, but it's a bit "all or nothing"—on or off, directed to everyone or not. I would like to see two options: (1) the ability to set recurring Auto-Responders to reflect recurring time off or similar and (2) the ability to set Auto-Responders to reply only to those with whom a user has NOT previously corresponded. Right now, the system allows users to set responses to Contacts Only, but adding every person with whom one corresponds to one's contacts is incredibly time-consuming. Being able to do so in bulk or use another workaround would be incredibly helpful!

Reasons for switching to Gmail

I prefer not to download an email client, and I didn't care for Outlook's search.

Dominique

Company size: 11-50 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Gmail for the WIN

My experience overall is amazing I can easily send any type of file, the fact that I can sync my phone, tablet and have everything attached to one account is the best. I love that I can group chat, the fact alone of you can make phone calls on it it’s more then enough reason to use it and super easy to send attachments.

Pros

It’s extremely user friendly. I love the fact that even if you WiFi is acting wacky you can still read and respond to your emails as well as search your emails with little to no connection. It has features like google chat or google meet, Which you can talk to people within your office. Also you can even send out calendar invitations or staff members and family that tend to forget everything lol. Gmail blocks 99% of dangerous emails before they even hit your inbox. It’s great that you can use it on your phone and desktop really easy. Huge storage space which is a plus

Cons

I don’t like that you can’t backup or download your email box. Also it doesn’t store our pictures separately like Facebook. The annoying thing is google auto reads all of your emails blah

Reasons for switching to Gmail

Just overall a better easy functioning email with way more features it was a no brainer for me

User Profile

Joel

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Functionality

out of 5

May 2022

Gmail is one of the best email client for personal uses but not for professionals

Gmail is very powerful for personal use but in my work I prefer Outlook mostly for the searches and filters I have to use every day to find old emails and for the options of customization that Gmail does not have.

Pros

Gmail is very colourful and it is totally synchronized with Google Drive, Calendar and the complete Google environment. Definitely this is the best thing from Gmail. But as an email client, I do not like it a lot. For example, the screen is split in 2, left with the list of emails and right with the specific email you are checking, but Gmail is not very flexible with the size of the 2 lists, so it has a minimum size that for laptops is too big.

Cons

I don't recommend it for professional use, it is not very powerful for filters and searches and you cannot really customized it in terms of size of screens and options. Making a complex search is sometimes difficult.

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