Gmail

RATING:

4.8

(12187)

About Gmail

Gmail is a cloud-based solution that helps businesses streamline communication across the organization via emails. It enables professionals to sort inbox messages into various categories and place emails into new tabs using a drag-and-drop interface. Using Gmail's confidential mode, businesses can set an expiration date for messages and secure information by preventing unauthorized access. Managers can create personalized accounts for employees and view the schedule of upcoming meetings on an in-built calendar. Additionally, it offers mobile applications for iOS and Android devices, which lets users manage multiple accounts and receive automated notifications regarding new emails. Gmail comes with an application programming interface (API), which allows organ...

Gmail Pricing

Gmail is a free email service. Gmail is also rolled into Google Workspace.

Free trial: 

Not Available

Free version: 

Available

Gmail's secure inbox

Gmail Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Gmail

1 - 5 of 12,035 Reviews

Joshua

Law Practice, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed October 2021

Industry standard, AT A COST

Sheen

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2024

The best email management tool

PROS

The user interface is very simple and organized. Unlike its competitors, Gmail offers a very "clean" look with varying themes. I like the ability to label my emails and then to easily locate all of them, which is not something other email management tools offer. I also like that there are spaces that we can create to work and communicate together. Additionally, it is a huge advantage to have a hub of other tools available at our disposal, like the whole Google Suite. One can easily link documents, tag contacts, maintain common folders etc.

CONS

The only thing I do not like is that if I send calendar invites, I receive people's responses in my Primary inbox. Even if I change the label to something else, like "Updates", Gmail does not learn and remember that. I have to do that everytime.

Reasons for switching to Gmail

In Outlook, you can also label emails, however, you cannot find all labelled emails in one place. So the labelling is of no use. Also, the interface is not very clean. The sync between Outlook's calendar and emails is also not simple to use.

Rebecca

Marketing and Advertising, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2024

The best email for business owners

Integrating Gmail with my calendar, Drive, and website means everything is smooth. My business would be a lot more stilted without Gmail.

PROS

Gmail is by far the clearest, most reliable, and intelligent email manager I've used (and I've used so many)! The folders, filtering, snooze, schedule send, auto-reply, and many other features are used everyday in my business to great effect, helping to reassure clients that I'm a safe pair of hands.

CONS

There's very little I don't enjoy about Gmail. To improve, I'd like even more customisable options, and perhaps more automations to make joining with Calendar even better.

Reason for choosing Gmail

Easier, more professional set-up; integrated with other products I use.

Reasons for switching to Gmail

More professional; integrated with Drive and website easier.

George

Automotive, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed January 2024

Gmail Inbox

PROS

I am using Gmail since 2000. Is a low-cost product and is useful for a small company of for a single person.

CONS

In the last months my email address used since 24 years, is confounded with another address and from this reason I am receiving the messages from another person. On other side the AI used by gmail to filter the message and spam make many mistakes. The algorithms are weaks and the code is obsolete.

User Profile

Maggie

Verified reviewer

Design, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2024

Long Term User

PROS

I've been a Gmail user for 20+ years. It's easy to use and first emails. I love the labeling feature and being able to organize emails from certain people into folder.

CONS

I don't like having to click through pages to view all my emails. And Labels and Folders are not available on android app.

Reasons for switching to Gmail

I didn't like Yahoo's interface and advertisements.