--- title: "Grade.us Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Grade.us. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Grade.us is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/grade-us-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Brand Management Software](https://www.softwareadvice.com/marketing/brand-management-comparison/) / [Grade.us](https://www.softwareadvice.com/marketing/grade-us-profile/) / Grade.us Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/grade-us-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/grade-us-profile/alternatives/) # Grade.us User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 244 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 206 reviews (84%) - 4 stars: 29 reviews (12%) - 3 stars: 3 reviews (1%) - 2 stars: 2 reviews (1%) - 1 star: 4 reviews (2%) ### Most mentioned pros - Fair pricing: I have compared their pricing with other options, and they're not the cheapest but it's a good pricing strategy that leaves room for my agency to profit without having to ask fees that are too high. - It has many intuitive qualities that help the use execute the objective of obtaining published positive reviews online. - This, to me, is a must for any software I use (with a few exceptions for software that don't really need any support) in my business. ### Most mentioned cons - This problem has nothing to do with Facebook. - My clients tend to want solutions very fast and that was a problem. When I signed up, the price was half of what it is now so it was acceptable. But then the exchange rates impacted my local cost and even when provided a discounted rate to stay on board, it was still a massive cost jump and not one I could pass on easily to my clients. - I wish there was a free tier offered, but there isn't. ## Grade.us customer reviews Showing reviews 1-25 of 244 (page 1). ### Great company - All functionalities one could need for their reputation marketing! - Overall rating: 5/5 - Reviewer: Senne T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. First of all, I would like to mention that I have not started actively using Grade.us yet. However, I've been comparing it with a lot of other options out there and done extensive research. I have found that they offer the most features, in a very useful way and for an affordable price. I did make use of their support team a couple of times, and they were quick to respond, friendly and helpful too. All-in-all, I would definitely recommend Grade.us and I'll be using them for my agency with confidence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fair pricing: I have compared their pricing with other options, and they're not the cheapest but it's a good pricing strategy that leaves room for my agency to profit without having to ask fees that are too high. Agency specific options: They have very useful features that are specifically designed to help agencies with building their reputation marketing business. Furthermore, they have TONS of free, super valuable content to help with this as well. Quick support: They have a live chat feature. This, to me, is a must for any software I use (with a few exceptions for software that don't really need any support) in my business. I have contacted them a few times, and even though I'm not a paying customer yet, they were very quick to respond and very friendly. #### Cons Some things take a bit of research to get the hang of. But there's enough documentation to make up for this. I haven't really found something I don't like yet. If I do, I'll update. --- ### We like having GradeUs in our toolbelt but it's a little pricey for the features. - Overall rating: 4/5 - Reviewer: Brandon M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great tool but for the price, isn't extremely innovative. Seems easily duplicated so they're going to face some stiff competition. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being able to manage reviews in one place is amazing and the tools to collect reviews are pretty powerful. #### Cons This is a convenience tool, not a tool you can't live without. You can do everything you can do with GradeUs in other tools. GradeUs just brings features together. It saves us some time but doesn't provide overwhelming innovation for the price. --- ### What Happened? - Overall rating: 1/5 - Reviewer: Lenny F. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered They worked great for us until they doubled the price without notice. I emailed them asking why and to call me and got a poor explination of new services which I don't use. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I used this software and it worked great for over 2 years #### Cons Suddenly they doubled the price of my plan without notice after 2 years. --- ### Amazing Product - Overall rating: 5/5 - Reviewer: Allan F F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Great company. Will be with them for years to come #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works. Easy to use for an computer illiterate guy like me. Gets me reviews with ease. #### Cons Not as customizing as I would like but still an amazing product I can’t live without #### Reasons for choosing Grade.us Anthony my sales guy gave me a good vibe #### Vendor response Hi Allan, Thanks so much for your stellar review! We work hard to make our product as straightforward as possible, so it's wonderful to hear that it has been easy for you to use. We're always looking to be better, so if you have any feedback on what type of customization would be helpful to you, feel free to email support@grade.us with your suggestions. Thanks again! Cheers, Kelly Rogers Director, Customer Success Replied December 2019 --- ### Nice, simple yet powerful solution for reputation management. - Overall rating: 5/5 - Reviewer: Trevor B. - Verified reviewer: Yes - Product usage: Used weekly for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered It allows you to manage your reputation with very little effort. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The solution is designed to basically do everything for you, you just need to answer a couple of questions and you are off to the races! #### Cons It doesn't have every single review site included yet! LOL Actually I can't think of any cons at the moment. --- ### You Get What You Pay For - Overall rating: 1/5 - Reviewer: Kristin R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I did not have a good experience with Grade.us. I ended up cancelling with them and signing a contract with Birdeye. I would not recommend them until they update their software and hire more support team. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Setup was fairly simple. I liked that there was no contract so you could cancel at any time, which I ended up needing. #### Cons The support response time was awful. There was an issue with texts not going through on AT&T cell numbers, and their response was to either 1) chance it and some will go through or 2) not send SMS messages. Unacceptable. They hadn't even reached out to AT&T to resolve the issue yet. #### Vendor response Hi Kristin, We want to thank you for your honest review. After reading through your correspondence with our staff, we completely understand your frustration. Continuous improvement in our app and services has been a huge focus for us these past few months and although we did not show you the best of Grade us in the past, we know we can in the future if you ever do decide to return. Kristin O'Neill Customer Success Director Replied October 2018 --- ### Tested most all of them out there and this is the one that gets it done right for managing reviews! - Overall rating: 5/5 - Reviewer: Peter B. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered I searched high and low through many of the review platforms. They all had bits and pieces but didn't do it quite right. Then I found Grade.us. They do it the right way and make it easy. I needed a platform that I could management my own reviews and the reviews of all my clients. Grade.us makes that easy. I can white label my service 100% and make it my own. My clients are getting great results! #### Pros Easy to setup new accounts. Can brand on your domain or any number of domains you may want to have. All the top reviews sites are there and if you need others they will add them. Always making positive updates to the platform. Clean and simple interface. #### Cons None really. One thing they don't have is an emailing system. Not a big deal in my opinion because you can use anything to send out emails and request the reviews on your review funnel landing page. --- ### So easy to use, my infant daughter could learn it. - Overall rating: 5/5 - Reviewer: Mike M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Product usage: Used unspecified for less than 6 months - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered I don't know what I like better... the fact that I only needed 75 seconds of instructional videos before I was 80% of the way to becoming a power user? Or the customer service team that handles my "we're not like your other paying customers" requests. They're amazing. Jon's amazing. They're all amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros The interface is simple, understandable, does EVERYTHING you could want in the review funnel industry, and is less costly than the other big brands that are out there. A week before finding GRADE.us, I was on a sales call with someone trying to sell me their full version for $5000/year... or their lite version for $2500. If more people knew GRADE.us existed, that other company would be out of business. #### Cons I wish I could magically teleport a staff member behind our customers when they're reading their "Take a moment to review us!" emails. I'm thinking this would definitely improve conversion rates! Please add this teleportation feature at your earliest convenience. #### Vendor response Aww, shucks. Thanks, Mike! Teleportation? We're working on it ;) Replied June 2015 --- ### Excellent to work with - Overall rating: 5/5 - Reviewer: Steven J. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Great service and great experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love how everything is so simple and how everything is collaborated and gathered into one central place #### Cons Nothing… I really enjoyed working with this company over the years and Wes in customer service is phenomenal! #### Vendor response Thanks for your kind words, Steven! I'll pass along your thoughtful review to Wes and the rest of the team. I know they're appreciate it! ~Garrett Replied October 2018 --- ### A Great Addition to my list of Services - Overall rating: 5/5 - Reviewer: Jeremy T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used unspecified for less than 6 months - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered A client asked me to recommend a service that would help them manage their online reputation. I was pleased to find Grad.us. I was about to purchase the service for my client and then realized that they had a reseller option and I jumped at the opportunity. This is exactly what I needed to expand the services I offer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros White labeling - Expanding my brand this easy helped my one man shop. Customer Support - Getting a phone call on a Saturday to fix an error that I made, saved me time and money. Continually updating the product with new tools and features as well as upgrading existing features. #### Cons As a beginner I find some of the more advanced features difficult to use, but the support team is always there to help when needed --- ### Grade.Us perfect name! - Overall rating: 5/5 - Reviewer: Karen G. - Verified reviewer: Yes - Industry: Online Media - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Grade.Us has provided me the opportunity to work from home. The dashboard and software are user friendly. I work mostly with family owned businesses. When their business receives a strong Review I feel as if I am helping their business succeed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Grade.Us is a White Label review and reputation product. The customer support is top-notch! They were very patient with me as I learned the system and dashboard. The dashboard is user friendly. The report feature is clear and precise. A great tool to share with clients. Entering review requests is simple and efficient. #### Cons Grade.Us recently raised their prices. In my opinion Grade.Us is one of the higher priced Review & Reputation White Labels. I don't believe they have the capability to request surveys from customers. I think this will become more popular in the future --so maybe Grade.Us will incorporate this into their system. #### Vendor response Hi Karen, Thanks for the amazing review! That's so cool that the white label aspect of the platform allows you to work from home and grow your remote business. I love that you have such a personal relationship with your family owned business clients. Great news! We do in fact offer surveys. Feel free to reach out to the team and we can show you how you can set that up on your client's review funnel. Thanks for being an awesome customer. Replied February 2020 --- ### Great resource for agencies committed to helping small businesses with online visibility - Overall rating: 5/5 - Reviewer: Roger M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Grade.us is the backbone of our online visibility product offerings. We do things other than help clients solicit reviews, but G.US makes us look good with a clean white label product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has many intuitive qualities that help the use execute the objective of obtaining published positive reviews online. The support is consistently excellent. Pricing is designed to allow agencies to make a decent profit on a modest amount of needed attention. I have used other products. The team that put this together really care about doing it right. #### Cons The learning curve was a little steeper that I had hoped. The dashboard requires memorization of where and what the tabs do rather than being obviously intuitive. The product works, but you have to work to learn the layout. #### Reasons for switching to Grade.us BirdEye's management philosophy is inconsistent with our sense of caring and fairness. RepLoop sold to Grade.us #### Vendor response Hey Roger, Thank you so much for this incredible review. It's been awesome to have you as a customer, value the software, join us for our office hours, and provide great feedback. ~ Garrett Replied October 2020 --- ### I'd Recommend Reputation Loop on Customer Service Alone - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like this software a lot. It scans how your business appears online and fixes your business listings all in one dashboard which are extras I wasn't looking for. It's definitely helped me gather new reviews for local clients to help them improve thier online reputation and visibility in Google maps and near me searches. Integrates with all kinds of retail and medical CRM's so that is lovely too. Plus you can use SMS and MMS if that's part of your plan. #### Cons Sometime, rarely, it would just not work and that might be user (me) error but I really want this to be set it and forget it forever. But customer support is EXCELLENT and there was never a problem they didn't quickly fix with a friendly interaction. #### Vendor response Thanks for the review we really appreciate it. Replied April 2019 --- ### Excellent solution, great customer service - Overall rating: 5/5 - Reviewer: Joey G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Before grade.us I was using a more manual + custom code solution. It was cumbersome and any changes were slow to build and required lots of testing, etc. It was NOT an easy solution. I tried a few other competitors of grade.us prior to finding them (local search forum) and immediately saw an increase in productivity (on boarding new clients) and an overall ease of management. Overall very good solution! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very flexible and intuitive. Easy to setup and easy to use. I am able to change the reviews flows for each client, quick and easily. #### Cons The email/html editor could be a little bigger, less clunky. #### Vendor response Thanks for the fantastic review, Joey! We really appreciate your continued support. It's been awesome working with you. I'll let the team know what you said. :) ~Garrett Replied November 2018 --- ### Reputology is a powerful review solution for our 50 locations. I don't see how we lived without it! - Overall rating: 5/5 - Reviewer: Alicia J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reputology has made review monitoring for my company a very manageable process. The interface is user-friendly, the alerts are timely, and the analytics are actionable and insightful. The robustness and accuracy of the Yelp data is excellent because of their direct partnership. And I really like being able to reply directly to reviews on Google and Facebook from the Reputology interface. The different levels of user permission are very helpful for giving our managers exactly what they need. #### Cons It would be nice to see Twitter activity in Reputology, but we can use their Hootsuite app to cover social media listening and review monitoring from one place. --- ### Excellent Service; Improvement over our last - Overall rating: 5/5 - Reviewer: Deborah D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have enjoyed using Grade.us. The features and functions, including reporting, are much more advanced than the service we were using before, and at a much more reasonable overall price. Customer support is always quick and they have been very informative the times I have had to call with more specific questions. Thank you! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of set-up for new clients and the ease of setting up recurring reports. #### Cons Sometimes new features are rolled out that I feel should be applied across the board. For example, when you added the option to have someone who has already opened the email or clicked to leave a review removed from subsequent mailing lists, I feel like at least the "click" should have been applied automatically. People who have already left reviews getting extra emails is by far the biggest complaint we get from customers. --- ### Reputology 2015 - Overall rating: 5/5 - Reviewer: Barbie B. - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love Reputology. As a administrator for our company of the software, it gives us an opportunity to correct a wrong or praise our employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease - You can respond as the information comes in from the sire. #### Cons Sometimes it doesn't allow instant correspndence. #### Vendor response Hi Barbie - Thank you for your review! Our product team is working on making it easier for you guys to respond. But a lot of that depends on what's permissible on each review site. Replied November 2016 --- ### Great tool for my clients. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 12 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Introduced a new and very scalable service to our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to set up, friendly team and many useful features. Actually probably more features than most clients need or expect. #### Cons There're not too many things I don't like about them. Because this is a mandatory field, I'll say that I wish they had a couple more customer support reps and maybe some on the west coast as well. --- ### Good software that does what it states - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Online Media - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really good and easy way for my business to show and implement. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Really food pricing when compared to other software out there, works really well, and new features have been added, good to see a product is continually improved upon. #### Cons Nothing really, it fit for what we were trying to achieve which was good. So check it out and compare it to see if it would work for you. --- ### Our Reputology Experience - Overall rating: 4/5 - Reviewer: Aaron S. - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered We have had nothing but positive experiences! Their platform allows us to pull all social reviews into one place and let's us email custom reports to our restaurant's managers. This has been extremely useful in helping us stay on top of what our guest's are saying about our brand. The platform also makes it extremely easy to reply back to those who leave you feedback. We were previously paying more than double the price for a similar service before we found Reputology. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Price Ease of use Custom reports Analytics #### Cons Only thing I wish it had was text analysis which could highlight key themes/issues, but this is still a great platform! --- ### When Clients Tell Your Brand Story - Overall rating: 5/5 - Reviewer: Garry M. - Industry: Online Media - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are in an age now where every product and every small business is being validated by consumers and customers. When a small business has established a distinct brand and tagline, a potential customer turns to social media, review websites and other sources to see if real customers reinforce the business claims. I called this objective "When clients tell your brand story". By having the Grade.Us method of inviting reviews and then streaming the reviews to your website, it inspires the business staff to live up to the core values of the business because they are rewarded with great comments. Example: NC Center For Physical Therapy tagline is "Your Goal Is Our Goal". Just read their reviews on Grade.Us and you will see 5-star reviews reinforcing that tagline. And the business is rewarded with SERP high rankings and more new clients. Simple as that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use --- ### Good value for the service - Overall rating: 4/5 - Reviewer: Lee'Ann B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was ok, I ended up cancelling it after a few years to upgrade to another platform. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I used this for a couple of years for my clients. The pros were the cost compared to other review platforms, and it was pretty easy to set up a drip campaign as well as set up the landing page for a client. #### Cons What I disliked is that the landing pages were not found in search results, nor did the reviews show up on the knowledge panel on Google like other review sites do. The landing pages could have been a little more functional and robust as well. --- ### The support staff are great to work with! - Overall rating: 5/5 - Reviewer: Britney T. - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple and understandable user software. Easy to explain to my clients but should an error arise, support is always happy to help out as well. #### Cons No complaints just yet. Support is always available to jump in and assist if a small error arises but overall no complaints. --- ### Reputology is a great product. It's simple and easy to use and saves me a lot of time. - Overall rating: 4/5 - Reviewer: Kathy A. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Detail reports that demonstrate progress, which can be broken down monthly/weekly/daily and location if you have multiple sites that you are tracking. You can request a full report which will be exported to you in an excel format. #### Cons You can reply to reviews for only certain sites directly from the software (like google), and for others you can only view the review and then have to log into the site and reply to the review (like Facebook, yelp, etc.). #### Vendor response Thanks for the review, Kathy! P.S. - you can reply to Facebook reviews from the Reputology interface! I will email you some directions. Replied August 2017 --- ### Reputology - Overall rating: 5/5 - Reviewer: ben c. - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered I have used this service since starting with this company. I enjoy the ease of use and functionality of this site. my coworkers, corporate office and all upper management use this site as a tool for training and improvement. I would recommend this site to anyone who asked. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/grade-us-profile/reviews/?page=2) --- Grade.us Reviews, Pros and Cons - 2026 Software Advice