BenchmarkONE

RATING:

4.43

(155)

About BenchmarkONE

BenchmarkONE (formerly Hatchbuck) is a sales and marketing solution designed for small to midsize businesses. The integrated solution offers combined sales automation, marketing automation and email marketing features. BenchmarkONE is a good fit for a wide range of businesses, including teams in advertising, consulting, hospitality, real estate and more. BenchmarkONE includes features to help users more effectively maintain and track both prospective and existing clients. Contacts can be imported from Outlook, Excel, and LinkedIn, while leads can be captured from the company website, blog or social media sites with a straightforward "drag and drop" form builder. BenchmarkONE offers a robust library with 450 email templates that can be used directly or can be c...

BenchmarkONE Pricing

Plans for every budget. Check out our Free Forever plan: 250 contacts and 500 emails per month! Paid plans starting at $29/month. Save when you choose annual pricing.

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

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BenchmarkONE Reviews

Overall Rating

4.43

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Showing 1 - 5 of 142 reviews

Kate

Verified reviewer

Company size: 201-500 employees

Industry: Warehousing

Time used: Less than 2 years

Review Source: GetApp 

September 2015

Growing business with Hatchbuck for more than a year

No other CRMs compare to Hatchbuck. The functionality and the price don't even come close!

Pros

Automation via emails, campaigns and tagging, email tracking, notifications when someone opens an email or clicks on a link within the email, automatic social network linking, webpage tracking, deal tracking and the drag and drop builder, which is great for newsletters.

Cons

It's not mobile friendly and you can not CC someone via Hatchbuck.

Trish

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

August 2022

Works Well

Customer service was very responsive and helpful.

Pros

Great segmenting to manage our contacts and do outbound marketing. I was able to tag ppl with multiple stages of the sales process and follow up through email. I used a lot of zaps to connect to other software systems and to pull in texting.

Cons

Does not have an appointment software that I could put on my website. Does not have a texting option.

Alissa

Company size: 11-50 employees

Industry: Real Estate

Time used: Less than 12 months

EASE OF USE

5

FUNCTIONALITY

4

June 2017

Good features, poor customer service

Pros

- Easy to use - Great user interface - Robust email tracking and reporting - Social media integration allows you to put a face with a name

Cons

After being promised excellent customer service, we've received anything but that. There is never an available rep to answer the phone, and it's difficult to get customer support to validate any bugs or errors you are receiving. It takes multiple emails to the support address to get updates on pending issues, if you get a response at all. Our team has had to troubleshoot more issues than we've actually been helped with, and none of our requests and suggestions on improvements have been taken seriously.

Andrew

Verified reviewer

Company size: 2-10 employees

Industry: Apparel & Fashion

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

March 2019

Slick and Easy to use

bloody great!

Pros

Tags - total control and segmentation of your contacts

Cons

issues with email templates but that has been fixed now

Anvika

Verified reviewer

Company size: 10,000+ employees

Industry: Food & Beverages

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

June 2022

BenchmarkONE has set standards

BenchmarkONE enables me to save the maximum amount of time during prospecting. Through BenchmarkONE we’ve been able to spend our precious time going after authentic leads instead of chasing ghosts. It does a beautiful job by assisting in the automation of email prospecting. Targeted phone calls can be made following up on emails. So, a targeted approach can be used for reaching out to the clients.

Pros

BenchmarkONE provides the ability to customize your columns according to your requirements. The filters are quite detailed and assist a lot in seeking the perfect information that you want. The interface is quite simple to use. It is a very cost-effective program compared to its competitors. Plenty of time can be saved by not wasting efforts on prospects who are not interested.

Cons

Lately, we have confronted issues relating to bot activity. We are unable to tell if someone clicked on the emails. More features, however, can be added to improve the overall performance of the platform. Also, emails may go to the spam folder if the company is using good spam filters. This needs to be rectified.

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