# Heyday Software Reviews, Demo & Pricing - 2026 > Review of Heyday Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/marketing/heyday-profile --- [Home](https://www.softwareadvice.com/) / [Conversational AI Platform Software](https://www.softwareadvice.com/live-chat/conversational-ai-comparison-comparison/) / Heyday Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/marketing/heyday-profile/alternatives/) # Heyday 2026: Benefits, Features & Pricing Wondering if Heyday is right for your organization? Our Conversational AI Platform Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Heyday 4.6 [(17)](https://www.softwareadvice.com/marketing/heyday-profile/#reviews) Pricing Pricing available upon request ### About Heyday Heyday by Hootsuite is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer journey—right from acquisition to engagement and support. Heyday’s chatbot is loved by pure-play ecommerce merchants, brick-and-mortar retailers, and direct-to-consumer brands. With this conversational AI chatbot, businesses automate mundane tasks, while enabling their human team to focus on high-value interactions. Ecommerce businesses leverage Heyday to engage with customers, on the back of powerful conversational user experience (UX) with rich messaging features. Some of the key features of Heyday include FAQ automation such as order status and shipping, lead capture via conversational triggers, Click-to-Messenger campaigns, campaign analytics, CSAT scores, multichannel support including Messenger and email, dynamic cart creation, and more. With the Heyday ecommerce chat platform, admins can track agent performance and campaign and chatbot engagement metrics, while agents can view all conversations in a unified inbox, create shopping carts on the... fly, send canned responses, receive notifications on the Heyday mobile app etc. Heyday integrates tightly with several third-party applications such as Magento, Facebook Messenger, Prestashop, Salesforce, Shopify, SAP Hybris, AgileCRM, Twitter, WhatsApp and more. Brands capture, engage, and convert leads 24/7 with a Heyday online assistant that never sleeps. All the while, Heyday’s global reach connects customers wherever they are, across four continents and in different languages, with iconic brands like Lacoste, Decathlon, Kingfisher, Cirque du Soleil, Danone, Bestseller… and more. Wondering if Heyday is right for your organization? Our Conversational AI Platform Software selection experts can help you in 15 minutes or less. ## Heyday User Interface ## Popular Heyday Alternatives Main Product Heyday 4.6 [(17)](https://www.softwareadvice.com/marketing/heyday-profile/#reviews) Ratings Breakdown - 4.59Ease of use - 4.47Value for money - 4.94Customer support - 4.24Functionality Pricing Available upon request Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Lime Connect](https://www.softwareadvice.com/mobility/userlike-profile/) 4.6 [(647)](https://www.softwareadvice.com/mobility/userlike-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.34Value for money - 4.64Customer support - 4.47Functionality Pricing Starting at $100.00 per month Get Price Alternative Product [Moveo.AI](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/) 5.0 [(9)](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Get Price Alternative Product [Pypestream](https://www.softwareadvice.com/crm/pypestream-profile/) 4.8 [(8)](https://www.softwareadvice.com/crm/pypestream-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.75Value for money - 4.88Customer support - 4.63Functionality Pricing Starting at $5000.00 per month Get Price ## Heyday Pricing and Plans Starting price: $499.00 Free Trial Free Version Basic $499.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Heyday Features - Popular features found in Conversational AI Platform Chatbot Code-free Development Intent Recognition Live Chat Multi-Language Pre-Configured Bot Speech Recognition - More features of Heyday A/B Testing Activity Dashboard AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications Appointment Management Appointment Scheduling Audience Targeting Autoresponders Call Center Management Campaign Analytics Campaign Management Campaign Segmentation Canned Responses Chat/Messaging Chat Transcript Communication Management Complaint Monitoring Content Management Contextual Guidance CRM Customer Database Customizable Branding Dashboard Data Extraction Data Import/Export Data Visualization Email Automation Email Management Feedback Management File Sharing For Developers For eCommerce For Sales Teams/Organizations Geotargeting Human Handover Inbox Management Interactive Content Landing Pages/Web Forms Lead Capture Lead Distribution Lead Notifications Lead Nurturing Lead Qualification Lead Segmentation Lead Verification/Validation Machine Learning Mobile Access Mobile App Multi-Channel Communication Multi-Channel Data Collection Natural Language Processing Natural Language Search Negative Feedback Management Offline Form On-Demand Communications One-to-One Messaging Online Forms Performance Metrics Personalization Proactive Chat Product Recommendations Queue Management Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Reporting/Analytics Screen Sharing Search/Filter Sentiment Analysis SMS Messaging Social Media Integration Support Ticket Management Survey/Poll Management Surveys & Feedback Template Management Text Analysis Third-Party Integrations Transcripts/Chat History Transfers/Routing Video Chat Video Support Virtual Personal Assistant (VPA) Widgets Workflow Automation Workflow Management ## Heyday Integrations BigCommerce Integration rated undefined from -1 review PrestaShop Integration rated undefined from -1 review Shopify Plus Integration rated undefined from -1 review Agile CRM Integration rated undefined from -1 review Mailchimp Integration rated undefined from -1 review OpenCart Integration rated undefined from -1 review See all 26 integrations ## Heyday User Reviews Overall Rating 4.6 Ratings Breakdown 5 65% 4 29% 3 6% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.9 Functionality 4.2 Have you used Heyday and would like to share your experience with others? Erich S. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for less than 6 months Review source Reviewed March 2020 Excellent web chat application 5 I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them. Cons: It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature. Reasons for switching to Heyday It was less expensive and has the ability to upgrade using narrow artificial intelligence in a way that Hubspot could not. Read More RB Redouane B. Verified reviewer Retail 201-500 employees Used daily for less than 12 months Review source Reviewed November 2021 Great tool & great company 5 We are able to answer better than before to our customers. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The connection of Facebook Messenger, Instagram, the messenger widget and Google My Business helped us so much. We could set up FAQ and we are now much more efficient than before. The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions. Cons: Could be better for e-mail connections (in term of UX). Autonomy can also be limited to make some changes (hopefully the team is always there to help) Reasons for choosing Heyday More innovative solution regarding the budget we had Read More AA Amel A. Verified reviewer Retail 51-200 employees Used daily for less than 12 months Review source Reviewed November 2021 Review of a + 6 months use 3 I am saving so much time with all our channels and messenger pages + instagram Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Facilty to change channels and select agents, Cons: It is not fast enough, that little seconds wasted for loadig the pages Read More Cv Curt v. Verified reviewer Retail 51-200 employees Used daily for less than 2 years Review source Reviewed March 2020 Simple Intuitive Platform 4 Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative. They remain one of the best in this regard. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule. The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right! Cons: At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. The data reporting could be more robust, but I do believe this is coming. Reasons for choosing Heyday Heyday is a local company from Montreal, as we are also based there, we tend to prefer locally based business partners whenever possible. Read More GS Guillaume S. Verified reviewer Farming 2-10 employees Used daily for less than 2 years Review source Reviewed January 2020 A key factor in our growth 4 We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round. -Every week we deliver freshly harvested product to over 50 establishment in downtown. -Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week . -Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: Increase productivity by automating the ordering process while maintaining a personalized approach to customer service For our customer, simplify the restocking and respect of order deadline Facilitates customer awareness of new product launch; Facilitates customer feedbacks regarding service and product quality Increased value proposition of our indoor vertical farm concept we are developping As allowed to pursue sales growth through direct sale rather than third party distribution channels Cons: Dashboard could be a bit more user-friendly, but overall there's not much reason to complain Read More PT Pierrick T. Verified reviewer Retail 51-200 employees Used daily for less than 2 years Review source Reviewed September 2021 One of our best partner 5 We love our partnership with Heyday. Since our collaboration, our business as involve in terms of communication with our customer. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: User friendly, effective, an amazing extension of our business. Cons: nothing to say in this section. We are very satisfy with all that Heyday as to offer. Read More BR Benlabed R. Verified reviewer Sports 201-500 employees Used daily for less than 2 years Review source Reviewed November 2021 Heyday Decathlon El Djazair 4 efficiency, simplicity Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: have access to all social media messages in one platform the intervention of the chatbot which saves time and anticipates responses Cons: difficulty finding contacts and not being able to open stories Read More VR Verified Reviewer Retail 201-500 employees Used daily for less than 12 months Review source Reviewed January 2020 I would recommend it. Improvements can be done though! 4 Ratings Breakdown 4 Ease of use 3 Functionality Pros: \- ease of use of the interface for customer service agents Cons: \- bot not always relevant - reporting very limited for now: can't extract google sheets, can't compare data easily etc Read More ED Elizabeth D. Verified reviewer Sports 501-1000 employees Used daily for less than 12 months Review source Reviewed December 2021 Decathlon Mexico Review 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The best thing of heyday is that is an easy software where you can download the information you want. Cons: It would be easier to have a dashboard that shows the whole teammates performance with the main criteria. Read More DK Dalila K. Verified reviewer Retail 501-1000 employees Used daily for less than 2 years Review source Reviewed January 2020 Heyday for online chat service 5 Great experience so far! We were one of the first businesses integrating the software. The whole team is listening to our needs and feedback which is extremely appreciated. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: That it's easy to use on a daily basis. No training is required, really intuitive. Cons: Nothing specific to mention. Heyday team is always listening. Read More Showing 1 - 10 of 17 Reviews Load More Reviews ## Other Top Recommended Conversational AI Platform Software [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3055) Recently recommended **0** times [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) **4.7** (590) Recently recommended **0** times [ExecVision](https://www.softwareadvice.com/crm/execvision-profile/) **4.3** (348) Recently recommended **0** times [Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/) **4.6** (148) Recently recommended **0** times Stuck Between Options? 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