--- title: "Higher Logic Thrive Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Higher Logic Thrive. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Higher Logic Thrive is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/higher-logic-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [Higher Logic Thrive](https://www.softwareadvice.com/marketing/higher-logic-profile/) / Higher Logic Thrive Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/higher-logic-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/higher-logic-profile/alternatives/) # Higher Logic Thrive User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 98 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.0/5 - Value for money: 4.0/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 48 reviews (49%) - 4 stars: 38 reviews (39%) - 3 stars: 9 reviews (9%) - 2 stars: 3 reviews (3%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The sales team is great, they promise the world. - Working on a project of ancient manuscripts that involves scholars from around the world who rarely are in the same place at the same time, Higher Logic connected our membership base to one another in a way that kept our research moving forward and our relationships with one another strong throughout our project. - Higher Logic provided the perfect platform for our research team to stay connected. ### Most mentioned cons - I've just now spent half an hour on a tech chat simply trying to get a URL for an image uploaded to the site. - In short, at this time the design interface is pretty bad. - Emails have failed to go out to our contact list, doesn't save, etc. which causes a lot of frustration on the customer/users end. ## Higher Logic Thrive customer reviews Showing reviews 1-25 of 98 (page 1). ### HL Community Platform engages members and aids committee work - Overall rating: 5/5 - Reviewer: Kimberly S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!) HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Ease of use for Open Forum communications is great We have used extensively in our governance and it really organized and standardized our committee work. Ability to integrate with Abila product Abiilty to aid our chapters #### Cons I wish the libraries were easier to use - like Windows Explorer (does that show I'm old and not yet used to Sharepoint?) Wish you could duplicate "events" in the calendar like committee meetings. Wish the libraries were like google docs/share point and could be worked on collaboratively. --- ### 1 for a reason - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The addition of the HL community has been a great service and value to our members. Pros definitely outweigh the cons. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It shows that they use their longevity and experience to improve their products based on user and client feedback. #### Cons As a single product user, it sometimes feels as if our needs are not as urgent (bug fixes, improvements). #### Reasons for choosing Higher Logic Thrive Overall value, quick implementation, and ease of use for members. --- ### They're going to need a while to iron out the bugs. - Overall rating: 2/5 - Reviewer: Barbra B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered The sales team is great, they promise the world. It seems to rapidly fall apart after that. I've just now spent half an hour on a tech chat simply trying to get a URL for an image uploaded to the site. I finally just used the Inspect feature in the browser to get my own answer. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros I am submitting this review to deal primarily with the design aspects of the platform. I haven't gotten to the point where I can comment on the application itself. #### Cons In short, at this time the design interface is pretty bad. It's cumbersome at best, you have to jump to different areas of the interface to edit a single page. Despite it being based on the Bootstrap system, it is a terrible bastardization that does not allow even a full-width image to be displayed in a hero, you can't go wider than 1200px, so it looks awful on most desktops. This, I am told, is a known issue going back MONTHS. --- ### Rethinking our entire structure - Overall rating: 5/5 - Reviewer: Mhari G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love how easily configurable this platform is and how extensively I am able to customize our brand through customization. We chose to integrate directly using activity sync and I am excited to see how these two products are able to work in tandem to drive behaviors and engagement. #### Cons Lack of localization. As a global organization of 1.2 million members in over 180 countries, we support multiple languages (including English, Italian, Spanish, Korean, French, Portuguese, Japanese, Swedish). No being able to provide the platform in multiple languages gates off members that we would otherwise like to engage. #### Reasons for choosing Higher Logic Thrive Cost, ability to integrate with our current CRM, netForum. --- ### Great communities, so-so CMS - Overall rating: 4/5 - Reviewer: Sarah B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered All of our communities and directories are hosted on Higher Logic. It functions smoothly with our wordpress website, as well as our integration with MemberClicks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Higher Logic is great for communities and directories. There's lots of automation that makes contacting members and keeping everyone up to date on things very easy. The communities make it easy for members across the globe to communicate daily, sharing the latest information, tips and tricks. #### Cons The content management system/website portion is not as powerful or customizable (without serious HTML/coding experience) as other web platforms out there. #### Reasons for switching to Higher Logic Thrive We needed a system that could handle membership and robust communities. --- ### Gets the right information to the right people at the right time. - Overall rating: 5/5 - Reviewer: Kendall J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered It's been good since going live with our users. The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else. It does what we need to keep our customers engaged, connected and knowledgeable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We've been live about a year and our staff and customers love the Qualifacts Community powered by Higher Logic. The system is head and shoulders above our previous system. We have created communities by user persona and state. It's our central documentation and resource site. Customers are engaged, and have started doing a lot of self-support. #### Cons The CMS is capable, but quirky. I still get confused trying to arrange content blocks and creating content. The email/automation rule process isn't well designed for sending one-off messages, or even recurring, but unscheduled messages like system status updats. --- ### Great Member Engagement - Overall rating: 5/5 - Reviewer: DeAnna M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Our members and staff both love our new community. We went from a listserv type of system that didn't have great archive capabilities to Higher logic and now we have awesome archives, tagging and increased member engagement. The automation have also made staff's job a lot easier. It isn't quite set it and forget it but its close. We don't have to specifically go back and add members, this is just done through automations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to have a history of the topics members have discussed that is easily searchable and organizable with tags. #### Cons We had a few hic ups when we switched integrations to a new AMS system but we contacted our customer service manager and she worked it out and got things running again. --- ### Higher Logic community is great for professional associations - Overall rating: 5/5 - Reviewer: Leslie K. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered It's been great. No major complaints -- just the note about upgrades not being obvious. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is adult social media for professionals! Great place for members to share their expertise and ask questions privately, exclusive to an audience of colleagues who understand their issues and concerns. #### Cons The upgrades and how to take advantage of them isn't always obvious. --- ### My Higher Logic ExperienceI - Overall rating: 4/5 - Reviewer: Katie B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered we are engaging members who I think we otherwise would not have engage. so it's mostly all good! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the fact that HL takes care of all the set up/details/ tech and we have a product that we can customize to match our look and feel #### Cons some limitations in the implementation/set up that we worked around. --- ### Informz - Overall rating: 4/5 - Reviewer: Ken R. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Overall, the product is fantastic and I know Higher Logic will continue to enhance the products in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, many features, ability to create personas and enhance engagement with members through analyitics #### Cons Prefer more creation options for email marketing. --- ### Higher Logic is a misnomer - Overall rating: 2/5 - Reviewer: Brandon C. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The main problem I have is the lack of intent to update the platform to be more competitive with others on the market, this product is marketed as an enterprise solution but misses the mark by a long shot with out of date UI, lack of features and unwillingness to change. The only redeeming factor is its simplicity and gentle learning curve, not ideal for an Enterprise solution, but would work fine for small business. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 2/5 #### Pros On the plus side of things, the software is fairly intuitive and only takes a little time to figure out the basics of. It really isn't too difficult to get started with it or show someone how to use it. We mainly use Informz from Higher Logic, and use to send our retail oriented emails. It's easy to set up test groups, and do some basic targeted emails. #### Cons The software is extremely unreliable, half of the time you get server errors or the whole platform is down. There is also very little customization built into the platform. There is no way to modify your CSS or integrate other features into creating emails such as branded fonts and visually interactive elements. As someone who builds the emails I want to be able to have my emails be on brand with other marketing and promotional materials, this is hard to achieve without sacrificing legibility and flexibility on this platform. --- ### Lots of features and great support - Overall rating: 4/5 - Reviewer: Michelle L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are a lot of great features available with the online community depending on what package you have. You are able to use it for forum style discussions as well as share and save documents. Communities can be private or public to all members of an association. #### Cons The library is not totally intuitive and can be a little tricky to rearrange and organize, however this is minor compared to the benefits HL offers. --- ### Great Solution for listserv Replacement Need - Overall rating: 5/5 - Reviewer: Amy V. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Our group has been using the Higher Logic Community Platform for almost two years. We continue to get new members and look for new ways to engage them. Higher Logic makes it easy to offer a solution regardless of the size of your organization. It has been a wonderful success and a great solution for our need. #### Cons The learning curve with some of the automated features. It is robust so at times the process seemed overwhelming. #### Reasons for choosing Higher Logic Thrive Higher Logic met the needs I was looking for and the sales team and implementation teams were great to work with in our launch. #### Reasons for switching to Higher Logic Thrive Listserve was limited and attachments were not allowed. Not robust enough and also didn't allow a search feature. --- ### Online Community Product - Overall rating: 4/5 - Reviewer: Teshia B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I have worked with three organization that used the Online Community platform and the major benefit in recent years is how HL supports the organization from start to finish and continues support ongoingly. My first organization did not have that level of support during launch, but HL recognized organizations needed that support and they responded to that need. Now I feel between the HL staff and HUG, you can really conquer any problem you encounter as an admin. #### Cons More recently we're experienced some problems with regard to the volunteer opportunities module and sending opportunities. I know changes are coming down the pike that may improve this activity. --- ### Great way to communicate with your membership - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Continuous conversations with our members. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support from Higher Logic is great. Right from the beginning they were there to help you navigate your way through setting up an online community. Its the prefect platform for our members to engage with each other and our association. It helps us to know what issues are important and relevant to our membership. #### Cons You can get announcements and events in the daily digest. --- ### Looking Back - Overall rating: 3/5 - Reviewer: Nicole W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered I love the HL online community experience. Prior we used listservs which was very annoying to most. We have enhance the conversations within our movement, they can search previous questions, and provided a platform to do so. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I love the various options and add-ons available with the platform which enhance the product and overall feel. The site is very user friendly to the end user (not admin support staff). #### Cons I love the various options and add-ons available with the platform. However, I found implementation to be a little frustrating and the support team did not fully explain the ins and outs of Higher Logic. I would have appreciated a more comprehensive training and overview of the system. I felt blind for the majority of our implementation/launching process. --- ### My Higher Logic Experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the ease of use and the increased member engagement. #### Cons I wish there was an additional level of access below superadmin level. --- ### Transferring from one community platform to another - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There are so many more tools for communities than I've seen in previous software, and the company is still growing so there is a lot of chances to give ideas and influence the new additions to features. #### Cons The back end design is very clunky, though they are going to be updating it and I can't wait to give it a try. There is also a limited number of security customizations in some influential parts of communities, such as moderating a big group of individuals at once, or restricting people to not be able to post, but be able to respond to posts. I hope these will come in the future. --- ### Great Member Engagement Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we really like working with Higher Logic software and company reps. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software allows our members to network 24/7 at times that are convenient for them. #### Cons The design is still a bit clunky; need to know HTML. --- ### Continuous Improvement - Overall rating: 4/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros They are constantly finding ways to make things easier for me as a community manager! #### Cons Waiting long periods of time for bugs to get resolved. #### Reasons for choosing Higher Logic Thrive We have had our Higher Logic community for over 10 years. --- ### We use for an exclusive internal community network of contractors across the country. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great community network site! The HUG (Higher Logic User group) is too big to easily find help; but, you can dial into meaningful things there, and the support site is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is a lot of functionality, but you can easily dial in to the level you need. Our community took off immediately and we are seamlessly layering in different functionalities. The support provided and information available to help us become empowered administrators is excellent. --- ### We love it! - Overall rating: 5/5 - Reviewer: Cortney I. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, team members, sales process and implementation timeframe #### Cons There is a lot of information and I'd love to see more interaction with my HL team. #### Reasons for choosing Higher Logic Thrive 93% retention rate of their clients, product demo, case studies, results and trends demographically with the various ages and skill sets of our members - more value for our members and increased connectivity. --- ### Creates member value - Overall rating: 4/5 - Reviewer: sean c. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered mixed. great software, but communication with client on support matters is burdensome. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Creates member value by facilitating networking among members #### Cons admin experience #### Reasons for choosing Higher Logic Thrive HL acquired the other company we were interested in --- ### My higher logic experience - Overall rating: 4/5 - Reviewer: Wanda D. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Lets us provide our members with a secure platform for networking #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros being able to engage our members in the open forum #### Cons Would like to be able to use HTML code and have more opportunity for designing email blasts --- ### Higher Logic Community engages Kentucky public school leaders statewide - Overall rating: 5/5 - Reviewer: rhonda c. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Given it is somewhat like other social media platforms, it is fairly easy to navigate as a frontline user. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The online community enables us to share information with our 3200 members, bring important information to the forefront, and make important decisions in real time. #### Cons We continue the struggle with email posts going to clutter or junk. It's an ongoing education process. From a management standpoint and for the platform to work for you, there is much to learn and ongoing learning support is needed. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/higher-logic-profile/reviews/?page=2) --- Higher Logic Thrive Reviews, Pros and Cons - 2026 Software Advice