--- title: "HighLevel Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HighLevel. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HighLevel is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/highlevel-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [HighLevel](https://www.softwareadvice.com/marketing/highlevel-profile/) / HighLevel Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/highlevel-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/highlevel-profile/alternatives/) # HighLevel User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 89 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.7/5 - Value for money: 4.0/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 51 reviews (57%) - 4 stars: 22 reviews (25%) - 3 stars: 4 reviews (4%) - 2 stars: 3 reviews (3%) - 1 star: 9 reviews (10%) ### Most mentioned pros - We use it to provide extra value for our clients and help them with marketing automation and customer relationship management, with omni-channel integration between whatsapp Business API,Meta, Email and possibility of adding automations for our clients to automate processes such as new lead flows. - The best thing about high-level is the ability to customize it to whatever your use case is and design workflows to reach your leads in the most efficient way possible - I like how easy it is to set up automations for appointment reminders using a calendar set up in the same platform ### Most mentioned cons - The problem with GoHighLevel comes at the expense of certain things, such as you providing a sub account to a client, you become their software provider as well, which means you will have to take care of certain technical things as set up, building workflows, training AI. - The only frustrating part about high-level is sometimes the speed of the server can get slow, preventing me from making the kind of progress I want in a particular work session - The complexity in the initial setup was a bit jarring at first. ## HighLevel customer reviews Showing reviews 1-25 of 89 (page 1). ### Highlevel is the BEST All-In-One Platform! - Overall rating: 5/5 - Reviewer: Jeanette D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Once again, I LOVE Highlevel! I am a solopreneur and I don't consider myself tech savvy. Highlevel makes me look good because I was able to use their training videos plus their YouTube channel and build my own website, create my workflow automations, create my pipelines, and build my course memberships. Customer support has been more than willing to help me and they always have a solution. Highlevel is super user-friendly and doesn't require an IT degree or coding to create websites or landing pages. Yes, there is a learning curve because the platform is so robust. However, once I started working in the platform every day, it was very easy to navigate through and very intuitive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I LOVE Highlevel! It does everything! Seriously. Before Highlevel, I had a platform for my website with a CRM. I had a platform for my online scheduling. I also had a platform my EMR. Highlevel replaced all of that. Highlevel is my website, my CRM for texts and emails, my landing page for my products, my dashboard tracker, my membership course creator, and eventually it will be my scheduler and host my online Shopify store. Highlevel allows me to do everything in one place + it is HIPAA compliant. It integrates with Twilio, Google, Stripe, and Shopify +more! Customer Support is amazing, too. They are very responsive and have always been able to solve my problem. In addition, Highlevel offers a great affiliate fee if you refer other people to them. I need to take more advantage of their affiliate program because it is robust! #### Cons I wish Highlevel offered a blog and podcast feature. I also wish they allowed gift certificates or promo discounts because I offer memberships and packages for my services. When I run promotions, I would like to be able to allow my clients to enter a promo code. Highlevel currently does not offer this; however, they were very open to my suggestion. I am confident that Highlevel will address these issues and eventually integrate a blog, podcast, and promotional codes for their users. They are constantly trying to improve their platform, be ahead of the competition, and open to suggestions for improvement. #### Reasons for choosing HighLevel Highlevel had everything I need and seemed to be easier to navigate. #### Reasons for switching to HighLevel Highlevel is an all-in-one platform that does everything I need without having to log in to multiple platforms. --- ### HighLevel is a great value all-in-one CRM - Overall rating: 4/5 - Reviewer: Jamie C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Generally good. I have used the software to manage client accounts, with a lot of features (CRM, landing pages, websites, SMS, email etc), at minimum extra cost to add on new clients. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros HighLevel is one of the most versatile all-in-one CRM systems on the market giving marketers lots of functionality and features #### Cons The main issue that most marketers have with HighLevel is that it can be a bit buggy, and the company seem to focus on new features rather than optimizing existing ones. #### Reasons for switching to HighLevel HighLevel is a cheaper alternative and easier to manage multiple clients cost effectively. --- ### Stay well clear of this one - Overall rating: 1/5 - Reviewer: Beven S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered when you sign up they treat you to a call where the opporates that is meant to familiarize you with the platform only spends his time trying to get your card on file. For me it was a simple $1.15 for a phone number, which I told him I have already, but apparently I needed it for tracking and automations. I spent 5 days setting up the backend and have not even created the website or spoke to any one the resembles a client when the first deduction of my card was made. They charged me almost $24 for what the said is a automated charged that cannot be turned off that will to keep a positive balance in my account, this is after they said that I have 100 free sms credits. The very next day the billed me again $10 for monies that was spend, keeping in mind I have not done anything with the system besides configure. So the free trial is not free and the free credits, is just so they can sound cool, it's not real and it's not free. They also refuse any form of refund, and they also refuse to delete my account as they say my trial is still active for another 24 days. I am also not able to delete the card they have on file in my account, so this means that will be billing me for ghost activities for the next 24 days. My advice stay away, it's a scam and should not be included in any offer you take to your clients, because their behavior will cause you to have to explain to your clients why the are being billing for nothing. This will put your agency in jeopardy, while they sit back and make all the money. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I can't think of any pros to mention, this is a scam company. #### Cons The entire thing is a con, from onboarding right trough the trial. That is never free, Thus the con. #### Vendor response Hi Beven, we're sorry to hear you had such a bad experience. Overwhelmingly, the top feature used by HighLevel users is SMS marketing, which is why purchasing a phone number and funding credits to send and receive SMS messages is one of the first things we cover during onboarding. Making phone calls and sending/receiving text messages incurs costs charged by the cell carriers and Twilio, which is why we have to charge for it in app (and why you had to agree to the charges when you activated it). It's worth it though as text messages have dramatically higher open and reply rates compared to email marketing, which is why hundreds of thousands of businesses use HighLevel to send/receive texts every day. All that being said, it sounds like you're not at a point where you're ready for SMS marketing, so our team should have done a better job of getting you set up with our website builder if that's what you were most excited to use HighLevel for. I'll be sure to review this with our team. Replied March 2024 --- ### The best CRM on the market and glad we switched! - Overall rating: 4/5 - Reviewer: Ba I. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Although I have been using HighLevel for a short time I can say it it one of the best softwares we have come across. It allows us to manage all of your business and customer processes for customer relations and management. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is such a comprehensive system and easy to manage and use that I cannot see our company using anything else. #### Cons Because it is so comprehensive it can be intimidating, but if you have a plan and a method for how you want to run your business it make perfect sense and you just need to follow the logical journey you want to take your clients through. #### Reasons for choosing HighLevel As I said, it was the best for our needs and allows us to have all that the other products didn't saving us time and the ability to eliminate those that did not work for us. #### Reasons for switching to HighLevel We needed a system that was more robust and offer us more processes for our growing business that would grow as we grow and HighLevel does that. --- ### Great, affordable services & tools - Overall rating: 5/5 - Reviewer: Cornell A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HighLevel has really changed the way I do business. With its easy to use platform and endless tutorials, I can effectively manage every aspect of my business and my clients business(es) within one platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With its easy to use platform and endless tutorials, I could easily integrate HighLevel with all other outside platforms and software that I have been using for years and manage everything within one platform essentially. #### Cons Integrating text automations was a bit difficult at first. In order to get them to work, you'll need to ceate an LC account or a Twilio account and setup them up with HighLevel #### Reasons for switching to HighLevel I made the switch to HighLevel very smoothly. Once I had seen a few YouTube videos about the platform, I chose to give it a try. Man, was it the right move for my business. I can easily do the same things and more that I was doing previously with multiple other platforms and tools in one with HighLevel. --- ### My all-in-one solution and silent partner - Overall rating: 5/5 - Reviewer: Gideon N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HighLevel is my main business software: Everything else in my stack must integrate well with it for me to even consider using. A browser tab (or tabs) with HighLevel is ALWAYS open on my desktop, and it streamlines so many of my marketing & operations that I couldn't be in business without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Having an all-in-one solution for email/SMS campaigns, funnels, scheduling, and CRM saves me hours or headache, time, and thousands of dollars on separate services from single-purpose solutions that needed to be integrated together. #### Cons Rare webapp glitches. Wish the Apple calendar integration there. #### Reasons for choosing HighLevel HighLevel had a much simpler automation-building UX at a much lower price point #### Reasons for switching to HighLevel HighLevel provides more complete features than either of the software it replaced in my workflow for much less expense --- ### The inexpensive solution - Overall rating: 5/5 - Reviewer: Carlos Fernando M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered It has worked like a charm and has made a world of difference at a very low cost in this world of $20k a year enterprise CRM's #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Your imagination is your limit. You can build a funnel of any kind on this CRM, you can do follow ups on leads, or clients, this thing is useful in so many different ways #### Cons You want to see how an email campaign is doing, that's a slog through the mud. GHL is not easy, but it is intuitive, but when it comes to getting detailed reports on send rate, open rates, on a global rate and by email that can take a long time #### Reasons for choosing HighLevel Our entire team was more familiar with GHL and the pricing was simply less #### Reasons for switching to HighLevel Pricing and wealth of features and options. GHL is cheaper and does more --- ### I love this platform and everything that it already is and will be. (-support) - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I love how the HighLevel team is so incredibly involved heart and soul with the platform. I love the community of people giving so much to help each other out. I love the platform itself, it is very robust and getting bigger by the week. It's quirky sometimes. But, it is what it is. For every quirk there are 10 more things that are awesome to counter balance that. Makes it incredibly easy to whitelabel with my own agency and sell copies to clients, full SaaS mode and make HUGE ROI. #### Cons SUPPORT. They try. But, it feels like when I ask a question I'm askinga High School technology class a question and the response REALLY is them taking a stab at thier best thoughts on how to handle an issue...but... more often that not "I need to get this to _____other department__ so they can fix this" is the answer given and it becomes a nightmare. Billing emergency? chat takes your problem and forwards to billing. NO ONE will email/call/text/follow up. It's common to expect 10-15 days to hear that the issue isn't really an issue because it's been resolve by something else, or during those 15 days you find a workaround or something to no longer have that issue......so you just kind of move on. #### Reasons for switching to HighLevel Clickfunnels no longer cared or worried about the little guys. They were only focused on producing more content for someone to consume rather than focus on the consumer making an actual business and earning income. --- ### GoHighLevel Review for Agencies & Marketers - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. GoHighLevel provides a one-stop-shop to manage every facet of your agency or marketer’s business. The platform has everything you need to grow your business, and it’s easy to learn and use. If you’re an agency owner/manager with limited time, I highly recommend checking out HighLevel; it will save you hours every week. Just be willing to wait on them improving their CS. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros What if you could have the perfect combination of productivity tools in one place? Now you can, with GoHighLevel, an all-in-one sales and marketing platform that lets you sell your products and services like never before. With so many features to choose from, it’s easy to see why GoHighLevel has already helped so many agencies and marketers thrive! It allows us to manage our sales pipeline, marketing efforts, and analytics data in one place. It cuts out a lot of back-and-forth between various software and frees up our time. Its user interface is sleek, plus it’s beautiful! And we love that there’s a free trial available so we can try it out before deciding if we want to buy it. #### Cons It was hard to understand and navigate at first. But I guess that’s expected when you look at how many features there are. Once I got used to it, I started learning how to use different aspects of it. To their credit, they do have training videos that explain a lot of stuff. They also have customer support which TBH was somewhat slow and disappointing! The response time wasn’t as quick as other platforms I had used before. If something is broken or wrong with your account, be prepared to reach out multiple times. #### Reasons for choosing HighLevel The marketplace is full of software designed to help agencies and marketers manage their sales funnels, from top-of-funnel lead generation to bottom-of-funnel customer retention. But if you’re like most businesses, you’ve probably got multiple tools trying to tackle each piece of your funnel—making it hard to track everything and work more efficiently. That’s where HighLevel comes in. They combine a CRM with email marketing into one powerful package that seamlessly integrates with other major platforms. --- ### Hands Down, The Best! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Absolutely amazing! They have to work out some kinks but it's gotten way better even in the last few months, so they are constantly working to improve it. I have no doubt that it will be off the charts in a few months. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It eliminates the need for most of the softwares I've been using from clickfunnels, clicksend, active campaign and more, which helps justify the cost because I'm actually saving money but canceling other subscriptions. Oh! And 2-way texting!! #### Cons The CRM functionality could definitely be better. As a whole, sometimes the software runs slow from a user perspective (definitely not often). #### Reasons for switching to HighLevel HighLevel has email marketing already built in as well as a CRM. #### Vendor response Wow this is so kind of you, we are trying hard to be the best marketing agency platform in the world and we couldn't do it without amazing customers like you, thank you for joining us on this awesome journey and helping us make so much progress! Replied November 2019 --- ### High Level is your answer to Business Management System - Overall rating: 5/5 - Reviewer: Briannah H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered High Level is a easy to use business management system that can make keeping your valuable customer list in touch, from managing emails, to sending messages, booking appointments. Try now from a 30 day free trial. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love this system, very easy to use, from email management, message sending, text messaging, bookings etc is all made stress free with its automation system. All your valuable contacts are protected with security password. This system can be quite expensive though being $80 to $100 per month. #### Cons Can be costly, but for a business this system is worth the cost. Can be limited in it capabilities compared to other systems. --- ### High level Review - Overall rating: 5/5 - Reviewer: Martin H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it was a good experience, a good platform! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer service was very good, was always able to help with any issues I had. #### Cons The price, and not everything included. I was looking for more of an all in one platform. --- ### The only software I suggest to my new clients these days - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The fact that you can get all these features by this price is fantastic. My clients usually like the software after a while and won't change to another software. Although, there are so many things to be fixed at this time but HighLevel is still my favorite CRM and I am suggesting it to everyone. #### Cons -I hope they change the appointment scheduling interface, my clients always complain that they have to scroll up and down to see a full day! I know it's because of Google Calendar but is there anyway to fix it? -Although, HighLevel updates release software updates each week but I believe their main focus is to show off more features that might not be necessary for the majority of business owners. We need the platform to be more easy to use and catch client's eyes by the first look. Every time I demo HighLevel to a client, they say "it's not user friendly" and I ask them to try it for a month. -Sometimes I can't find a feature that is been in front of my eyes and suddenly it disappear because a software update! (I believe they MUST release a full user manual so we can find features by searching. Their help center and video tutorials are always outdated and I have to find the a feature manually) -Video tutorials could be more and better. -Most of my clients use HighLevel only for scheduling appointments and they think $97 for only that feature is too expensive. I wish we could just disable features and sell it for lower price (Starter plan) #### Reasons for choosing HighLevel more features comparing to the price --- ### HighLevel is the best system for my business and my clients - Overall rating: 5/5 - Reviewer: Jen S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The all-in-one platform is easy to manage and communicate with my leads and my clients love all the features that it offers #### Cons It is robust, so it does take time to learn all of the features. #### Reasons for choosing HighLevel I wanted my own agency account with the platform to be able to use with my own clients and this software is a perfect fit. There are competitors but I haven't seen another platform that offers all that I need in one place #### Reasons for switching to HighLevel I realized PipelinePro was actually an agency under HighLevel, and I wanted all the templates for the websites and emails that was available with HighLevel with the same monthly cost --- ### Why GoHighLevel is the best Operating System for small businesses - Overall rating: 4/5 - Reviewer: Inayet H. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am happy with the experience with the software but their tech support can improve a lot. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 1. The software is easy to use and can be customized to fit the specific needs of a business if you have the talent. 2. The software is affordable and includes a wide range of features that are helpful for small if you can sell the SaaS platform. 3. Open API allows businesses to integrate the software with other systems, can do amazing stuff to build on the platform. #### Cons 1. HighLevel can be expensive, depending on the features you need and the size of your agency. 2. It can be difficult to customize HighLevel to fit your specific needs. 3. It can be challenging to learn how to use all the features HighLevel offers. #### Reasons for choosing HighLevel HighLevel is definitely worth the investment because of the multitude of ready-to-use services it offers for clients. Not only that, but their API integrations make it powerful to connect with other services making the whole process enjoyable. The tech support could use some improvement, but overall, HighLevel is a great tool for agencies! --- ### Confusing and Bugging Interface - Overall rating: 2/5 - Reviewer: Cub L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros One of the de facto lead management platforms. Lots of integration options. #### Cons The interface is very confusing and the website is quite buggy. Often when I launch the website it loads with a blank web page. --- ### They almost cost me my biggest client. - Overall rating: 1/5 - Reviewer: Jamie C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Worst tech customer service I've ever experience. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, since we were never able to deploy it at the simplest of levels due to their lack of support. #### Cons Worst experience dealing with a marketing automation/crm system in my life and I've worked with 15+ systems. Support was great when you could get a human but after almost 3 weeks of them trying to solve just 1 of our 25 issues I finally canceled because there was no communication, no matter how often I reached out to them. I personally lost $1000s in payments to my web developer, not to mention they almost made me lose my largest client. Very disappointing. I think this is the case of a tech co growing way too fast and not being able to keep up with their customers. #### Reasons for switching to HighLevel Cost and had heard great things --- ### Learning curve for high functionality - Overall rating: 5/5 - Reviewer: Justin P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is good, still a lot to learn, but HighLevel offers several tutorials and working sessions to optimize your software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a all-in-one solution for your marketing efforts. I am new to this software and still working my way through integrations and workflows. This software can replace several other marketing platforms such as email marketing, sms marketing, CRM and social media publishing. The customer services is amazing and the onboarding process and customer success team is great. #### Cons With lots of functionality comes a serious learning curve. From sales funnels to workflows to pipelines, it has taken almost a month to really get into the software to understand the integrations and functionality. I was also unware of the additional costs for SMS and email marketing, this probably comes with my novelty to the product. --- ### Love GHL. It is indispensable. - Overall rating: 5/5 - Reviewer: Matthew J. - Verified reviewer: Yes - Industry: Computer Networking - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really appreciated Muthaiah's attention to derail and help #### Cons None. It was extremely helpful. I will not hesitate to use the support again. --- ### Must have for CRM - Overall rating: 5/5 - Reviewer: Ashley D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Overall pleasant and has kept me organized. Not only can I bill automatically, but I can have everything in one spot. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can stay organized and have everything in one spot! #### Cons Learning curve is pretty high. Also the phone app isn't all that user-friendly. #### Reasons for choosing HighLevel A friend recommended it. --- ### High-level. Your all in one marketing solution - Overall rating: 5/5 - Reviewer: moses T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. AMAZING. CANT HELP TO PROMOTE THIS SOFTWARE ENOUGH. Great software and community #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software consolidate all other software together into one. You remove the need to actually have multiple software (email marketing, calendar, texting tool, crm..) Save my company not only just a little bit of funds but it is super easy to use at any point of time. It has the best support as well!! #### Cons Nothing really! Just have some bugs but it is naturally common with alot of software as well. So there's no down side to it #### Reasons for switching to HighLevel Clickfunnels has a lousy support and too expensive --- ### The ultimate tool for marketing agencies - Overall rating: 5/5 - Reviewer: julien s. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The saas model business is really great to avoid churn rate. HL is the perfect tool for this business model! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It offers everything we need as a marketing agency to help local businesses. It is well designed. We have everything under one roof to manage your services :-) #### Cons Twilio is expensive in Europe and there isn't an alternative for the moment. To possibility to switch language in the dashboard would be nice for non English clients #### Reasons for choosing HighLevel It has everything under one roof. I got a complete course with my affiliate purchase --- ### Best interface for lead generation we've used so far. - Overall rating: 5/5 - Reviewer: Daniel L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HighLevel is the best at what it does and has killed a prior generation of Facebook lead generator programs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We use High Level as part of our platform to communicate with leads and get them scheduled to come in for their first appointment. Easy to use, clean display, and takes about 10 minutes to teach any of my employees how to do the most important things. #### Cons Not much to complain about. I wish it was cheaper but they have the right to charge what they want and if people keep paying it (i.e me) why should they change it. --- ### Amazing Product, Amazing Support - Overall rating: 5/5 - Reviewer: Sandor K. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Very freindly and service oriented #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a big help to market my own services. #### Cons Maybe difficult to learn everything... But it is not a real critique. #### Reasons for choosing HighLevel comprehensive use, huge possibilities --- ### The all-in-one marketing platform - Overall rating: 5/5 - Reviewer: Marley C. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I found that it was a great software which has everything you needed. Unfortunately the primary integration is Stripe, which is not available in my country. Having a fantastic all in one software ultimately comes with the need for a lot of learning the platform and time to get used to it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What makes Highlevel great is that it has all the tools you need as a marketer in one place which gives you the ultimate flexibility and the ability to enhance your business offer and scale. #### Cons Despite being priced very fairly for what it is, it may still be pricey for someone starting out in business. Especially since there is a lot of learning to understand how everything works. This may be overwhelming when you're starting out. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/highlevel-profile/reviews/?page=2) --- HighLevel Reviews, Pros and Cons - 2026 Software Advice