--- title: "Hiver Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hiver. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hiver is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/hiver-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / [Hiver](https://www.softwareadvice.com/crm/hiver-profile/) / Hiver Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/hiver-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/hiver-profile/alternatives/) # Hiver User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 148 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 116 reviews (78%) - 4 stars: 25 reviews (17%) - 3 stars: 2 reviews (1%) - 2 stars: 2 reviews (1%) - 1 star: 3 reviews (2%) ### Most mentioned pros - Hiver is a highly useful AI platform that allows for easy ticketing and integration of email, communication channels, and online collaboration. - Using Hiver within our training session allowed every single person to share thoughts without even having to speak and in turn allowed others to follow along with their internal thought process. - Strong email management capabilities, especially for organizing, assigning, and tracking shared inboxes. ### Most mentioned cons - AI Assignment is still learning due to which there are incorrect assignments. - I liked least that this year we faced some serious errors which disrupted our workflow for a long time. - Other than occasional connectivity issues with Hiver, there is nothing I dislike. ## Hiver customer reviews Showing reviews 1-25 of 148 (page 1). ### Hiver is a fantastic niche extension for CX - Overall rating: 5/5 - Reviewer: Fletcher S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hiver has been quite proactive in rolling out AI functionality across the board, they're very proactive in letting us know what improvements they're making #### Cons It does seem that as a Gmail-based extension, it might be tougher for them to compete with more comprehensive CRM's --- ### Hiver is the best way to manage shared Gmail inboxes - Overall rating: 5/5 - Reviewer: Lindsey M. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are very pleased with Hiver. The product fills a need (that Google should be providing) and it works great. Their customer service is also excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hiver provides the functionality to manage a shared email address between multiple people directly through Google's email interface. New emails pop into the Hiver managed folders where your assigned team can all see them. It's very simple to manage the emails through assignments, comments, and tags. Hiver takes the chaos of a Google group or shared email address and adds a layer of functionality and workflow. It is a gamechanger. #### Cons I don't like that there is a need for Hiver. This is not an issue with Hiver but with Google. Google needs to buy Hiver and integrate this functionality directly into their email service. This functionality is necessary for many business customers and would be a big selling point for Google's enterprise services. --- ### Great email help - Overall rating: 4/5 - Reviewer: Virginia C. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This program has been wonderful! Before Hiver it was very difficult to verify information that had been emailed between customers and employees, now were are able to see the emails and what was discussed so that everyone in the company is on the same page. It is also extremely helpful that you are able to see all the employees who responded to a specific email thread - this definitely helps with accountability issues (extremely helpful in a customer service setting). #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros The program allows for all employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver. #### Cons Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users. --- ### Hiver is an essential part of my job. - Overall rating: 5/5 - Reviewer: Leonardo C. - Verified reviewer: Yes - Industry: Furniture - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hiver improves communication between employees (my colleagues) and our customers. The extension with our Google email inbox is easy to set up and safe. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hiver simplifies my workload and is user-friendly. The integration with my work email is excellent and makes my life easier. #### Cons Sometimes the email integration takes a little while to sync within my email inbox. No other significant issues. --- ### Complex process made easier! - Overall rating: 5/5 - Reviewer: William Sherwin B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It made my life easier and because I can finish my work efficiently, I have extra time on handling different/new tasks which the company loved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its simplicity and every click is completing a process. There are no wasted features. It created an environment where complex process was converted into an easier step by step process. It made me love my job more. #### Cons It's not really a dislike because all software has it and it's the bugs. They are very rare and support is excellent. --- ### Hiver is a game-changer for my day-to-day - Overall rating: 5/5 - Reviewer: Hanna M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Hiver on a daily basis and have used this tool for over three years now. Connecting Hiver with ClickUp and Slack is very valuable for managing tasks and corresponding partner communication. Hiver also makes it easy to search current and past emails quickly and share specific emails with my team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I don't know what our team would do without Hiver. Being able to share, collaborate, and view emails across the team is so valuable to our processes. #### Cons Other than occasional connectivity issues with Hiver, there is nothing I dislike. Hiver support is great at responding and resolving most issues and bugs we come across. --- ### Organizing my email is easier than ever! - Overall rating: 5/5 - Reviewer: Dominique W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My over all experience with hiver has been amazing. I hate going into my personal email because I feel like it's so noisy and chaotic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how organized it allows me to be. It's so easy to lose emails and miss an email because your inbox is full. NOT WITH HIVER! My team and I preach by this software. #### Cons Sometimes it doesn't load on my gmail till I refresh a few times. It used to glicth and look funny on my browser but I think they fixed that issue in the last update. I can not go with out it! --- ### Time Saver, Safe and Realiable - Overall rating: 5/5 - Reviewer: Ronak S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help to progress. With Hiver everything is scaled and get all the mail statics to ensure the performace of team as well. As this runs within the gmail app no other app need. After getting the Hiver i can easily track all the mails with their closures and who closed it and when so its make this easy to track. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The email assignment in the team is amazing feature. All the mails assigned to the concern person by itself which make the ease of categorization of emails within the gmail app make this safe and easy to use. #### Cons Till now i do not saw anything not to be like in the hiver its make the daily working easy for the team and management --- ### Hiver review - Overall rating: 4/5 - Reviewer: Cristian G. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Hiver has been a great tool for managing our team’s emails and improving communication. It helps us stay organized, track performance, and reduce response times. While there is room for improvement in terms of integrations, the platform has significantly enhanced our workflow and team collaboration. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Good platform with a very intuitive interface. It integrates seamlessly with Gmail, making it easy for the team to collaborate and manage shared inboxes efficiently. #### Cons Data sharing could be more robust and flexible. Integration with external systems sometimes requires extra effort or custom solutions. --- ### Helpful tool, but reliability needs improvement - Overall rating: 5/5 - Reviewer: Małgorzata K. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Hiver is good. It helps with email management and teamwork, but the errors we had this year caused some problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like that Hiver makes teamwork in Gmail very easy and clear. It helps us assign tasks, track progress, and avoid confusion in communication. #### Cons I liked least that this year we faced some serious errors which disrupted our workflow for a long time. --- ### Great Tool - Overall rating: 5/5 - Reviewer: Qin L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, very happy with Hiver. It has made managing, organizing and engaging with emails more efficient amongst our team members. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hiver is very useful in a growing start-up. It makes managing and responding to emails in a timely manner more organized and efficient. #### Cons There is a slight delay when it comes to receiving emails that may be time sensitive, and requires to wait a few minutes. --- ### Best for CS Workflow! - Overall rating: 5/5 - Reviewer: Zaldy A. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The navigation is quick and intuitive, and their customer service is top-class—always responsive and supportive. I also appreciate the regular updates, which are informative, relevant, and clearly designed to improve the user experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hiver makes managing shared inboxes incredibly simple and efficient. It’s easy to use, with a clean, user-friendly interface that helps teams stay organized. #### Cons There’s very little to dislike. Some features could benefit from deeper customization to suit different workflows, but overall, Hiver consistently delivers on performance and reliability. --- ### Hiver is easy to use - Overall rating: 5/5 - Reviewer: Linda S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good integration with Google. Ease of use and provides visibility to other team members queue incase of absence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its easy to use and assign team members. Hiver allows to make notes and tag others. Hiver also allows to view team members pending cases without having to create a separate view. #### Cons AI Assignment is still learning due to which there are incorrect assignments. Visibility is only given to one individual who is assigned the email, ideally if we can have more assignees. Should by default have other status views like pending/in progress and closed views --- ### Overall Hiver enhanced the meeting I was in - Overall rating: 5/5 - Reviewer: Victoria B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Used Hiver for the first time during a team training event. It was super user friendly, and allowed for an engaging event. Using Hiver within our training session allowed every single person to share thoughts without even having to speak and in turn allowed others to follow along with their internal thought process. It made this super dry meeting way more fun. #### Cons I think there should be a feature that once enabled allows each individual to be auto assigned a color for sticky notes. It took us extra time to grab a color someone else didn't already use. --- ### A unique system to always provide excellent customer service on time. - Overall rating: 5/5 - Reviewer: Danial A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In order to avoid having to switch between multiple systems to see what messages we had received, Hiver consolidated all of our emails into one platform. This helped us increase our interaction with emails that received us with various content more quickly and efficiently, and also kept us in touch with updates and responses, the matter of which made the processes of following up on customer requests and problems more efficiently, and also the directives of the heads of work were circulated and a more efficient way of distributing information. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hiver streamlined the email-based management of support issues, tasks, and client information. Hiver makes email entry in remote offices simple and easy. Allows team members to argue String emails, as well as categorize emails that can be seen by everyone on the team. An email box that is shared by all members of a team helps keep everyone on the same page. Assigning projects to coworkers, tracking their progress, and organizing their workload are all made easier with this tool. Using Hiver, you may work together with colleagues on each customer and keep track of important emails to ensure you don't miss anything. #### Cons In general, there are no negatives affecting the general performance of Hiver, as after completing the training, the team will be able to use it efficiently at their different levels and experience. But the problem remains with the high subscription prices, which are not suitable for small enterprises. --- ### Where have you been all my life? - Overall rating: 5/5 - Reviewer: Joseph P. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group. #### Cons I have no complaints about the functionality of Hiver. They seem to have thought of everything. They are working on enhancing their SF functionality and I am looking forward to that. --- ### Hiver user of 6-7 years. - Overall rating: 5/5 - Reviewer: Mark K. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hiver has significantly improved our internal collaboration. Easy integration with Google Workspace, shared labels and shared mailboxes are allowing team members to find any relevant emails they may be looking for based on how our workflows are setup. The analytics on the shared mailboxes provide relevant insights for optimizing our workflows and improving accountability across company. We have been Hiver users for 6-7 years and a happy one, when issues arise support has been fantastic, personable, with timely follow-ups and never dismissing our concerns. In our company every employee uses hiver. #### Cons Usually, it is much easier to find cons in any application, but I find with Hiver to the extent we use it, there is nothing to complain about. --- ### Technicial Support Manager, providing customer support, resolution to team - Overall rating: 5/5 - Reviewer: satish k. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hiver is best by this we cannot forget our pending works, its will be easily managed. #### Cons Nothing for now, but if in future there is anything else. sure let you know the same. --- ### Easy to manage shared email inbox - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Hiver can be really helpful when you are using a shared inbox with email address like info@ or sales@. It makes it so simple to assign email to the appropriate team members and you’ll get notified if someone else tries to reply to the same email that you are looking at, avoiding the issue of more than one person replying to the same email. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This platform helps to organize our influx of emails from clients, etc. This tool makes collaborative teamwork possible. You can leave notes to your colleagues in an email and they can review your response without adding it in the email. You can also leave notes for yourself in an email. The system is easy to use and if you need a shared email box and a multiple-person team to manage support inbox then hiver is your best choice. #### Cons I actually don’t find any issues with using this tool. It’s 100% useful. However, if I was picky I am not a fan of keeping the email in conversation view. It makes a bit hard to read emails in a thread but had to adjust for hiver. --- ### Good ticketing management - Overall rating: 5/5 - Reviewer: Amit K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As my opinion, overall a best ticketing management solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like most in Hiver, the distribution of the tickets. #### Cons The live chat part in average, It should be improve. --- ### Colaborattive inboxes and email managing - Overall rating: 5/5 - Reviewer: Meritxell S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Productivity has increased considerably. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's incredible easy to setup and get used to work with it. There is no need to train users.Notes on emails or tag another user on it it's very useful. #### Cons Sometimes it's hard to define what you want to have in your main inbox or not. #### Reasons for choosing Hiver It looked easier to be used. --- ### Awesome Product - Overall rating: 5/5 - Reviewer: Bartek M. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I highly recommend this product for how well it integrates with Gmail / Google Custom Domain Mail. This product has been tremendously helpful in improving our email support and provide the tools necessary for properly tracking support requests and collaborating as a team! #### Cons Honestly, I had to think hard to come up with something I dislike about the product. The only thing may be that the emails synced via the "Shared Mailbox" functionality also show up in search results when you try to search your own mailbox for emails. There is a way around this by using special search criteria, but a generic search will return results from the Shared Mailbox as well as from your own "personal" mailbox. --- ### Function and Efficiency - Overall rating: 5/5 - Reviewer: Amanda J. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been great. We aren't changing anytime soon. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that a team of people on different ends of the world can work together efficiently. #### Cons When we have systems issues and have to contact customer support and they aren't able to help. --- ### Extremely useful, a little finicky - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The usefulness just can't be beat, despite some challenges, it remains worthewhile #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel #### Cons Customer support is responsive and friendly, but I've found challenges successfully communicating issues and solutions with them. Some of the automated trigger functions, which highly useful, can be a little too finicky to be fully reliable #### Reasons for choosing Hiver Price, collective inbox options --- ### Check Hiver Out! - Overall rating: 4/5 - Reviewer: Dan R. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to co-manage a shared inbox and triage/delegate emails to members was simple and very useful. #### Cons The CSAT responses failed to load consistently, requiring me to refresh my browser tab and try again multiple times. This issue seemed more localized to me than the rest of my teammates though. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/hiver-profile/reviews/?page=2) --- Hiver Reviews, Pros and Cons - 2026 Software Advice