Hopper HQ Software
About Hopper HQ
HopperHQ is a social media marketing solution that enables businesses to plan and post content across Instagram, LinkedIn, Twitter and Facebook, track follower growth and collaborate with team members. Professionals can utilize the drag-and-drop interface to create, queue or schedule posts and add filters, stickers or other effects to images, enhancing posts' overall quality.
HopperHQ allows marketers to upload artwork from Dropbox, schedule or post videos in social media platforms and tag other accounts in captions to improve promotion rates. It lets administrators configure access permissions for each account, save posts as drafts and preview content on mobile devices before uploading. Additionally, businesses can view scheduled posts on a calendar and collaborat...
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Hopper HQ User Reviews
OVERALL RATING
Showing 1 - 5 of 128 reviews
Anne
Verified reviewer
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2017
Always fast with their response and easy to work with!
Peace of mind.
Pros
I find Hopper to have a functionality and ease of use that I've not had before. When we have had issues with the software, customer service has always been top notch!
Cons
I can't wait for other nuances to be added to this software that will emulate IG further by adding the ability to tag people within the photos posted or to be able to load photos as a slideshow. These are minor, just little things that we still do natively, but I know will make a difference when added.
Sharri
Verified reviewer
Company size: 51-200 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2021
Hopper HQ
Pros
In our busy lives we do not always get to post to company social media platforms, luckily with Hopper HQ ensuring there are regular posts is easy and can be scheduled months in advance to ensure there is always something happening. The ease of use is amazing and it Hopper HQ is the most cost effective. Posts are always on time and customer service when things go wrong is amazing
Cons
I wish there was a way to schedule "Story" posts
Reasons for switching to Hopper HQ
Hopper HQ is more cost effective and at the time was the only platform that allowed scheduling to Instagram
Response from Hopper HQ
Hi Sharri, its amazing to hear your positive feedback, thanks so much for sharing. We hear you on Story scheduling and its certainly on the roadmap. We're looking forward to getting you access to a whole host of exciting updates happening in the next few weeks and months. Stay Social :-D Mike
Replied March 2021
Stephen a
Company size: 2-10 employees
Industry: Arts and Crafts
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2022
Hopper HQ is singularly the best software to use to post Images or video to your social networks -
My =expierance with Hopper HQ is very very positive - love using the software - just wish the Monthly price was closer t $12/mo rather than $19./mo.
Pros
In general Hopper HQ is terrific software - it works very well - I like being able to set up campaigns posts images and text or video and set up to p[ost at a certain time - very easy to do and extremely user friendly
Cons
The software is well designed and easy to use - and does what it is supposed to do - I can see this software growing to include adding images to interiors to add to your post, which is especially important to the arts
Response from Hopper HQ
Hi Stephen, Thank you very much for taking the time to leave a review of Hopper HQ. We really appreciate it! I will take the feedback to the product team to review. Thanks and all the best, Isabel
Replied May 2022
Cara
Verified reviewer
Company size: 11-50 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2020
Terrible Service
Disappointing and frustrating.
Pros
When it actually works it does what it's meant to do.
Cons
It's constantly disconnecting. There is no point in scheduling posts if you have to go check that your scheduling tool is working every day. After months of frustration, we asked them to shut down our account literally on the day the payment was being withdrawn. They both refused to refund that payment and to shut down our account when we asked. They said we had to pay for another month of not using their unreliable products per their policies.
Reasons for switching to Hopper HQ
We thought the UI was better in Hopper but we regret that decision to switch
Response from Hopper HQ
Hi Cara, I'm very sorry to hear you didn't have a great experience, its certainly not what we set out to do. I can see from our chat logs that you did have some connectivity issues however we were unable to debug these as the accounts were removed. With regards to payment you of course have the option to downgrade or cancel your subscription at anytime online. However I can see that you were in fact refunded the payment when you requested (and before this review). Please do get in touch with support if there is anything we can support you with further.
Replied February 2020
Annie
Company size: 1 employee
Industry: Arts and Crafts
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2022
Always worth it!
Only positive so far - i only use social media when trying to get a few more bookings but it nearly always works
Pros
Easy to use, and plan and good to be able to time everything- makes a big difference
Cons
annoying i cant post videos and pictures to Facebook but thats not Hoppers fault - its Facebook!
Response from Hopper HQ
Hi Annie, thank you so much for taking the time to share feedback. We really appreciate the positive review. Great news! You are able to publish videos and images to Facebook pages using Hopper HQ - I'll send you an email with the information now :) Best, Isabel
Replied February 2022
