All iContact Reviews

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Mary

2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2022

Great email marketing platform

User Profile

Lauren

Verified reviewer

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2017

iContact helps me be successful at my job

PROS

iContact is a very user friendly product for anyone. My company sends thousands of emails a week and we are always very pleased with how easy it is to create an email and send it immediately. I also really enjoy the dashboard, it helps me keep track knowing what emails have been sent and what emails I have yet to send. i also appreciate that iContact technology can delete any duplicate people in a contact list. That saves me time from having to go through thousands of people making sure I don't have any duplicates. My customer support is also amazing. My iContact rep. is always so good about getting back to me when I have questions or concerns.

CONS

Sometimes when I am creating a contact list in iContact, I have several excel sheets I need to upload to that one contact list...iContact doesn't let me select multiple excel sheets to upload at once, I have to do one at a time which takes a lot of extra time for me to do. I also wish I could delete more than one contact list at once. On the "upload contact" box, I want to be able to see the whole title of my contact list. Sometimes iContact cuts off my list title if it's too long, I would like to see the whole title...

Vendor Response

Hi Lauren! We sincerely appreciate you taking the time to provide this feedback. Our support team loves helping companies like HireLive who make such a tremendous positive impact. As for the concerns you raised about list uploading, we are taking all product improvement comments very seriously and are working to continually improve our product. We currently do allow you to have 5 concurrent uploads at any given time, but you must start the uploads one at a time. And you are correct, we cannot upload multiple sheets from one excel file. We have noted this potential feature, along with multiple list deletion, and title expansion ¿ and we realize its importance. Thank you again and have a great day!

Replied March 2018

Anonymous

5,001-10,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

A run for your money (for SMB)

PROS

So, my client was trying to decide between iContact, Mailchimp and other SMB email tools and decided to start the project with iContact -iContact has a really user-friendly interface that's easy to navigate, even for people who aren't super tech-savvy.-They offer decent customer support, and we were able to get in touch with a real human whenever we needed help or had questions (we've put them to the test) -The reporting and analytics features are really robust, and it was easy to track our email campaigns and see how they were performing.The pricing was pretty parred with other SMB email tools so we felt like we were getting good value for our money.

CONS

1)While the interface is user-friendly, there are some limitations when it comes to design customization2) We weren't able to make our emails look quite as polished as we might have liked.3) It can take a little while to get used to the platform if you're used to more visual ones 4) if you're after a marketing automation syle hubspot , iContact won't offer that level of sophistication

Vendor Response

Thank you taking the time to write a review and let us know what you like and also for the product feedback. We will be sure to pass that along!

Replied February 2023

Anonymous

11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed April 2018

iContact is easy enough to use for our mass email needs, but I feel that it could be better.

PROS

The new email templates are nice and easy to use once you get the hang of it. The analytics and insights are helpful in gauging how many people are seeing our messages. I also like the ease with which we can add and remove contacts.

CONS

The new templates are easier to use than the original email layout, but there are an awful lot of steps in the formatting. I feel like that process could be streamlined. Also, I understand that our account doesn't allow for tons of file storage, but it would be nice if the individual file/asset upload size was a bit bigger. I also think that there could be a more user-friendly way to re-verify contacts. We have over 8,000 contacts we email regularly but the process to re-verify contacts to keep our lists healthy is really confusing.

Vendor Response

Thank you so much for taking the time to write this review! We are glad to hear that you have been able to easily add and remove contacts from your account. We understand the importance of being able to manage your contacts with ease, which is why we really appreciate your feedback regarding re-verifying contacts. We respect your desire to maintain a current and healthy list. All of your feedback has been passed along to our Product Management team so that it can be reviewed for possible updates in a future release.

Replied May 2018

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Good email app

The customer service was excellent and helpful, the tools are user-friendly and easy to navigate. The system is very adaptable and allows me to customize my campaigns according to my needs. The reporting features also gave me access to the necessary data to make informed decisions regarding my campaigns. Overall, I have had a positive experience with iContact.

PROS

Confluence impressed me with its capability as a collaborative platform that facilitates teamwork in creating, sharing documents, thoughts, and strategies. It has a user-friendly layout that is easy to use and its adaptability to team's requirements is beneficial. The search feature that scans all the content and documents was particularly useful in finding the information required quickly.

CONS

A downside of Confluence is the steep learning curve. It can be challenging to learn all the features and how to utilize them efficiently.

Vendor Response

Thank you for your review!

Replied January 2023

Sunitha

Verified reviewer

Program Development, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed February 2023

Review of iContact

PROS

IContact is great for creating and managing email campaigns. It has an easy-to-use drag and drop editor which makes it easy to create engaging emails. You can also set up automated emails to send at certain times or to certain groups of people. I also like the analytics it provides, so I can see who opened my emails and track the performance of each one. IContact also has support options which make it easy to get help with any issues I may have.

CONS

I don't like the cost of iContact, as it can be quite expensive for businesses with limited budgets.

Vendor Response

Thank you for your review. We sill be sure to pass your feedback on to help make iContact better.

Replied March 2023

Charles

Education Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2022

Very happy we moved to iContact

Love the systematic, logical, and flexible nature of it.

PROS

Many-to-many relationships of all entities (except subscription to one list). Very flexible. Also ability to select multiple segments or exclude them.

CONS

Would like to be able to insert an image with text scrolling around it. ((Captions do not do that.) MailChimp allows this!

Reason for choosing iContact

See above

Reasons for switching to iContact

Always wanted to be on iContact but other parts of organisation already starting MailChimp. Ability to sync with NetSuite a deciding factor, aside from personal preference.

Vendor Response

Charles, Thank you for your honest review! We will be sure to pass along your product feedback to our product team.

Replied December 2022

dan

Banking, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

I've used the Service for 12 years

I can get my message out in time timely manner

PROS

CS picks up the phone great traing video

CONS

no complaints at all - great staff is always there for me

Reasons for switching to iContact

I publish a blog ...they at that time couldn't get their head i was informing r.e. agents not trying to sell a product

Vendor Response

Thank you for such and awesome review and for being a customer for so long!

Replied January 2023

Jose

Public Relations and Communications, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Excellent Customer Service

Very good!

PROS

We've used iContact for several years and their Customer Service personnel are wonderful. They go above and beyond, are extremely professional and so helpful always.

CONS

I wish it were easier to remove contacts and easier to move contacts around to different lists.

Vendor Response

Thank you for your great review. We will share your feedback with our product team. Here are some articles that might help in regards to working with contacts. You can also contact our support team for help. https://kb.icontact.com/hc/en-us/articles/360001517252-Remove-Contacts-from-a-list-or-delete-contacts-from-your-Account https://kb.icontact.com/hc/en-us/articles/360001655651-Move-Contacts-from-One-List-to-Another

Replied January 2023

Achillia

Verified reviewer

Research, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed March 2023

iContact

PROS

I appreciate the ease of use and comprehensive features that iContact provides. Its user-friendly interface makes it a breeze to create and send emails, newsletters, and surveys. Furthermore, the drag-and-drop editor simplifies customizing email content and the analytics tools offer comprehensive insight into your email campaigns. Additionally, iContact's integration with services such as Salesforce allow you to manage your contacts and campaigns from one centralized location.

CONS

Some of the most common issues people have with iContact include its lack of flexibility, limited features, and high cost.

Vendor Response

Thank you for your review. We will make sure to pass your feed back along to help make iContact better.

Replied March 2023

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Good Email Marketing Tool

PROS

Good email marketing tool. Multiple options within the platform and great capacity for audience segmentation.

CONS

The Marketing automation part is fine, but I found another much more complete tool. That's why I changed.

Vendor Response

Thank you for your review! If you can, please let us know what we could do to offer a more complete tool.

Replied August 2022

Anonymous

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2018

Icontact is a Solid Email Platform for Small to Medium Sized Companies

The offer a quick and easy way to start sending out emails to your customers and which helps your company to grow. If you are willing to put up with their questionnaires, their basic templates, and slightly above average deliver-ability rates.

PROS

When our company first switched to Icontact from our email provider, we were very satisfied as their responsive technical support, quick setup, and easy to use interface was a perfect email solution. Icontact is a solid choice for small to medium sized companies looking to grow their list in a comfortable environment. You will get better support from regular technical support and they are more willing to work with you, and quickly resolve any issues. Their email deliverability is above average.

CONS

Their templates leave much to be desired. If you have some html/css knowledge and are creative, then you can modify theirs or create your own. Sometimes our emails would end up in spam, without explanation from Icontact. Icontact is a good company, however if you are considering in moving to Enterprise account, you may consider looking elsewhere. Stick with regular technical support plans due urgent issues being resolved quicker. They have a deliverability team but they may disable sending and removing large amounts of emails without a warning which is very strange especially if you need to send out emails the next day.

Vendor Response

Thank you for taking the time to write this detailed review. We are so glad to hear that you were very satisfied with our responsive technical support, and above average deliverability rates! Our deliverability team works hard to ensure the messages sent through our system are not unsolicited. This can sometimes result in us investigating accounts if we see a large number of bounced emails or spam complaints after an email send. We understand this can be an inconvenience, but it helps us ensure that we maintain a positive relationship with the major email providers which leads to more fast and consistent email delivery. We appreciate your honesty, and are excited to continue working with your company.

Replied April 2018

Lora

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Well-Equipped Email Marketing Software!

Easy mass emailing to our whole church congregation

PROS

At our business, we appreciate the timed releases, simple platform, and easy-to-access data following an email release.

CONS

The only thing we wish there could be an improvement on is ease of design. It seems like there are some quirks where we try to change a font color and it snaps back to the original, forcing us to go into HTML mode to edit. Thankfully, it's easy to switch between "design-mode" and "HTML mode."

Vendor Response

Hello Laura. Thank you so much for the great feedback! It's excellent to hear that you are using our timed releases. You can set everything up ahead of time so that you are able to do other things while your messages are sending out at the time you specified. We also appreciate the feedback about quirks when trying to change a font color. We will definitely pass this along so that it can be reviewed for possible updates. One of the things that can cause this behavior is copying and pasting content from an outside source. This often brings not only the text, but also the HTML over from the outside source. The new HTML mixed with the HTML in your email can conflict causing issues like you are describing. You may want to consider pasting any outside content into a text only editor, such as Notepad, before pasting it into iContact. This way we can ensure the outside HTML has been removed. Thank you for being an iContact customer!

Replied May 2018

Alyssa

Government Relations, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed April 2018

Very few features to really make emails stand out. I can't always design it how I want to.

Gets the job done.

PROS

It's easy to use as long as you don't try to get creative. I also like that you can copy a previous email and use it as a template for a new email - much quicker.

CONS

Sometimes it won't send test messages, and, a few months ago the Facebook connection feature stopped working so I haven't been able to use it. Also, it's a pain to include pictures in an email. The text wrapping feature does not work. I get it looking great in the program, but as soon as I send the email or test it, it gets all messed up. Lastly, the links get corrupted if you try to copy and paste them in a lot, so that is frustrating if you have to redo all the links sometimes.

Vendor Response

Hi Alyssa. We're happy to hear that you are using iContact to create templates from previous emails! This is one of the fastest ways to get consistent-looking emails out to your contacts. We really appreciate your feedback regarding the issues that you have encountered. We believe that customer feedback is key in creating a better product. This has been passed along to our Product Managers so that it can be reviewed for possible updates in a future release. Thank you so much for taking the time to make us aware of your concerns.

Replied May 2018

Anonymous

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2018

iContact lets businesses manage multiple mailing lists and social media accounts with relative ease.

PROS

I appreciate the ability to maintain a large number of segmented mailing lists. It's easy to view and compare engagement at a glance through open and click through rates. AB testing is easy and efficient.

CONS

Email builder can be a little restrictive, I'd prefer more freedom and flexibility. Support are US based and support for premium users is restricted to relatively limited times for those of us based in Central Europe. Unsure yet whether iContact are GDPR compliant/

Vendor Response

Thank you for your review! It's great to hear that you have been utilizing segments. This is the best way to separate out your contacts for mailings. The feature is so popular that we are working on adding even more segmentation options. We care about our customers throughout Europe, and have worked hard to ensure we will be fully GDPR complaint before the deadline. We have a dedicated team that has made this transition their first priority, and continue to work out all of the details as we speak. We hope that you continue to use iContact for years to come!

Replied May 2018

Nichole

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2017

A great platform to engage with customers and plays a key role in any marketing strategy

PROS

The software has come a long way from its earlier stages. The editor is VERY user friendly, but of course has its quirks just like any email software. iContact has worked the best for us, and given us the ability to create an email marketing strategy that is fine tuned to our audience and what they respond to. There is a lot of flexibility and functions that make this product easily tailored to your specific needs as a brand or business. One of our favorite things though, is the support team and specifically our own specialist that has an answer for every problem. He has gone above and beyond to make our experience as smooth and effective as possible.

CONS

As we mentioned, there are quirks with any email software. In particular there are some design/layout functionalities in the new editor that sometimes don't line up just right - or at least don't give us the full access to configure the email certain ways. But we always find an alternative way to make it work.

Vendor Response

Hi Nichole! Thank you for your review! We're thrilled to hear that you're liking the new email editor and we have so much more to come in 2018. As you mentioned, we have a fantastic support and services team who are always eager to help in any way they can, including taking any feedback on quirks or enhancement requests and passing it along to the product and development team. Please feel free to reach out to your specialist with specifics - we're always doing our best to improve based on customer feedback.

Replied February 2018

Katy

Leisure, Travel & Tourism, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING: