I Love Infegy!

Great for getting up to speed on clients or new business pitches, or discovering new ways to communicate with audiences.

Pros

Infegy is so easy to use. I love the unlimited queries, subqueries, the reports, and the breadth of data available.

Cons

I think the web design could be updated but it's not a dealbreaker at all.

Infegy

The customer service has been EXCEPTIONAL. They are always available to help you build a query or just answer a simple question. It's second to none.

Pros

Although I use the boolean formatting, it was really helpful for our team to initally have the ability to build the query in the easy formatting. This helped them understand the basics and eventually learn how to build the boolean query

Cons

I wish the international insights could be broken down by region without having to look at the countries in that region individually. The sentiment is off sometimes, but they do allow you to change it (and help their system learn). Most of all, I wish we could delete old queries and workspaces that we don't need anymore.

A tool that makes a difference in strategic plans

Infegy Atlas helps me in different projects: benchmark analysis, influencer mapping, audience behavior analysis and brand reputation and also alert monitoring. A tool that contributes to my day-to-day strategy projects.

Pros

First of all Infegy Atlas is an intuitive tool. It allows us to analyze the behavior of users from conversations on the Internet. The possibility of creating and comparing content and metrics from queries optimize projects and are features that make a difference, as well as resources related to users' feelings and emotions - fundamental to complement behavior analysis and research projects.

Cons

Well, considering that I'm from Brazil, I would like that it has a better press coverage, also, it would be helpful if we could sort mentions in bulk.

Illuminating Insights on Audiences/Brands/Topics

I would highly recommend Infegy Atlas to any team that is looking for a comprehensive social/online listening platform for a fair price and with a phenomenal customer support team.

Pros

Infegy Atlas allows you to build customized searches using boolean language to better understand what people are talking about online (websites, social, reviews, etc.). I used the tool when working as a Sr. Content Strategist at an advertising agency and it genuinely helped me and my team better understand brands' categories, audiences/customers, marketing and social campaign results, and more. We used the tool for content and social audits, pitch research, and much more. I would highly recommend investing in Infegy Atlas.

Cons

There were times when crafting boolean queries and filtering out unrelated topics posed a challenge; however, the Infegy Atlas customer support team is incredibly knowledgeable, helpful, and responsive and they always went above and beyond to help our team find the answers we were seeking.

Excellent service and rich social media data from Infegy.

I am analyzing the impact of social media sentiments on firm performance and value among Fortune 500 firms. I am also looking at how hashtags and influencers play a part in this issue. The sentiment and emotion data from Infegy has been very useful for to answer my research questions.

Pros

Infegy has collected, analyzed, and made available so many types of social media data that are very useful for organizations and researchers. For example, the types and depth of information on Sentiments and Emotions are plentiful and allow us to gain deeper insights about conversations on social media about an organization. Additionally there is lot of options to filter the data I want; such as choose only 'Facebook', Twitter or TikTok data, etc.

Cons

There is nothing I could thing of that is lacking with Infegy Atlas.