Infor Customer Experience Suite Software


Infor Customer Experience suite offers a wide array of solutions that cater to midsize businesses across various industry verticals and provides the tools and functionalities, which help them to manage their marketing efforts. Within the marketing automation module, users can manage leads, create email campaigns and measure both online and offline marketing campaigns.

Infor’s Marketing Resource Management is designed to manage both human and material marketing resources. Users can measure the contribution of users' action and use this information to plan their overall marketing strategy. Additional features of Infor MRM include a shared calendar, digital asset management, content review and approval tools, budget information, analytics and workflow management.

Infor Customer Experience Suite can either be hosted in the cloud or deployed on-premise. It supports integration with platforms such as Microsoft Exchange, Lotus Notes and Outlook. Support is offered via phone and online livechat.

Calendar
Calendar
Calendar
Marketing analytics reports
Marketing analytics reports
Task view
Task view

Supported Operating System(s):

Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



4 Reviews of Infor Customer Experience Suite

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 4 of 4 reviews

Start your review of Infor Customer Experience Suite

Write a review

Shy-Anne from Westcoast Wellness

Specialty:  Healthcare / Medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Infor Customer Experience Suite - Sales team

Guest experience was amazing! Staff very knowledge, friendly, personable, not too pushy, great follow up.

Margaret from MHQ, Inc.

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Powerful but not well documented if you are trying to set up on your own.

This software is very robust. It is somewhat difficult to understand and the included help is less than helpful. It's much like learning a new programming language without any instruction so you can spend a great deal of time struggling through the syntax. Previous development/programming experience is definitely required to set this up properly unless you are doing very basic configurations. It does allow you to integrate SQL calls to tables outside of the included table structure which is a great way to pull in the data if it already exists elsewhere. It has a lot of great features however often times the help documentation will simply say "Custom Feature" and give you no clue how to use it! I like to be able to research things myself without having to reach out to customer support frequently and the documentation is so lacking you definitely end up reaching out, also documentation frequently neglects to use the correct syntax, omitting necessary punctuation! Overall I really like the product but would love to see some enhancements to the documentation and also some additional space to add your own documentation in the option list and matrices structure. (Option list Groups could definitely use this!)

Response: Infor, Infor US, Inc.

November 2016

We appreciate your feedback and comments. Infor CPQ takes pride in ensuring customers like you receive great experiences and we welcome the opportunity to connect with you to discuss your review further. Please contact us at CXSuite@infor.com.

Tony from Stylmark

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

CPQ Review

Could use more online or local help on functionalities and items. Still an early user but would like to see more "built-in" help.

Pros

Easy to follow programming steps that are nicely structured visually.

Cons

Would like to see some sort of reporting that would show structure of rulesets in a single document.

Response: Infor, Infor US, Inc.

November 2016

We appreciate your feedback and comments. Infor CPQ takes pride in ensuring customers like you receive great experiences and we welcome the opportunity to connect with you to discuss your review further. Please contact us at CXSuite@infor.com.

Jeremy from Better Engineering

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Great Functionality, Intuitive Interface

Software had all the functionality I required, but encountered a minor issue when linking with CSI. Interface was easy to use and matrices and rulesets were easy populate.

Response: Infor, Infor US, Inc.

November 2016

We appreciate your feedback and comments. Infor CPQ takes pride in ensuring customers like you receive great experiences and we welcome the opportunity to connect with you to discuss your review further. Please contact us at CXSuite@infor.com.


Displaying 1 - 4 of 4 reviews