Infor Customer Experience Suite Software


 

Infor Customer Experience suite offers a flexible array of solutions designed to help companies manage their marketing efforts. Within the marketing automation module, users can manage leads, create email campaigns, and measure both online and offline marketing campaigns.

Infor’s Marketing Resource Management is designed to manage both human and material marketing resources. Users can measure the contribution of every action made, and use the visibility that that information provides to plan their overall marketing strategy. Some of the features of Infor MRM include a shared calendar, digital asset management, content review and approval tools, budget information, analytics, and workflow management.

Infor solutions are offered with flexible deployment options and integration with platforms such as Microsoft Exchange, Lotus Notes, and Outlook. Infor Customer Experience suite is typically recommended to companies that will need at least thirty users.

 

Infor Customer Experience Suite - Marketing analytics reports
 
  • Infor Customer Experience Suite - Marketing analytics reports
    Marketing analytics reports
  • Infor Customer Experience Suite - Calendar
    Calendar
  • Infor Customer Experience Suite - Task view
    Task view
Supported Operating System(s):
Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

4 Reviews of Infor Customer Experience Suite

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Shy-Anne from Westcoast Wellness
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Infor Customer Experience Suite - Sales team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Guest experience was amazing! Staff very knowledge, friendly, personable, not too pushy, great follow up.

 
 
 
Showing 1-3 of 3

Margaret from MHQ, Inc.

November 2016

November 2016

Powerful but not well documented if you are trying to set up on your own.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is very robust. It is somewhat difficult to understand and the included help is less than helpful. It's much like learning a new programming language without any instruction so you can spend a great deal of time struggling through the syntax. Previous development/programming experience is definitely required to set this up properly unless you are doing very basic configurations. It does allow you to integrate SQL calls to tables outside of the included table structure which is a great way to pull in the data if it already exists elsewhere. It has a lot of great features however often times the help documentation will simply say "Custom Feature" and give you no clue how to use it! I like to be able to research things myself without having to reach out to customer support frequently and the documentation is so lacking you definitely end up reaching out, also documentation frequently neglects to use the correct syntax, omitting necessary punctuation! Overall I really like the product but would love to see some enhancements to the documentation and also some additional space to add your own documentation in the option list and matrices structure. (Option list Groups could definitely use this!)

Review Source: Capterra

  Response: Infor, Infor US, Inc.

Date: November 2016

November 2016

 

We appreciate your feedback and comments. Infor CPQ takes pride in ensuring customers like you receive great experiences and we welcome the opportunity to connect with you to discuss your review further. Please contact us at CXSuite@infor.com.

 

Tony from Stylmark
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

CPQ Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Could use more online or local help on functionalities and items. Still an early user but would like to see more "built-in" help.

Pros

Easy to follow programming steps that are nicely structured visually.

Cons

Would like to see some sort of reporting that would show structure of rulesets in a single document.

Review Source: Capterra

  Response: Infor, Infor US, Inc.

Date: November 2016

November 2016

 

We appreciate your feedback and comments. Infor CPQ takes pride in ensuring customers like you receive great experiences and we welcome the opportunity to connect with you to discuss your review further. Please contact us at CXSuite@infor.com.

 

Jeremy from Better Engineering

November 2016

November 2016

Great Functionality, Intuitive Interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Software had all the functionality I required, but encountered a minor issue when linking with CSI. Interface was easy to use and matrices and rulesets were easy populate.

Review Source: Capterra

  Response: Infor, Infor US, Inc.

Date: November 2016

November 2016

 

We appreciate your feedback and comments. Infor CPQ takes pride in ensuring customers like you receive great experiences and we welcome the opportunity to connect with you to discuss your review further. Please contact us at CXSuite@infor.com.