Keap Software

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About Keap

Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in one suite. Keap helps small businesses across various industries streamline sales and manage customer experiences. Users can segment contacts, track customer interactions, send emails, as well as run campaigns with personalized communication triggers based on emails opened, clicks, and more. Users can also manage e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track digital storefront activity, send quotes, invoices, and receipts. The system’s reporting and analytics tools help users run analyses on parameters such as emails, cam...

Keap Pricing

Keap is available across three pricing plans, outlined below: Lite: $79/month Pro: $159/month Max: $159/month

Starting price: 

$79.00 per month

Free trial: 

Available

Free version: 

Not Available

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Keap - campaign tools

Keap User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 1,116 reviews

Jessica

Company size: 1 employee

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2021

All in one business solution

User Profile

Mindy

Verified reviewer

Company size: 1 employee

Industry: Graphic Design

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2020

Great for an all-in-one service

I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation. I have the email lists integrated onto my website optin forms and it's quite simple to see who takes action on the emails that are sent in the automation sequence.

Pros

I love that I can segment my clients into different groups to email them directly from Keap, and also do the same with prospective clients and past clients. Having everything in one place makes my life so much easier and streamlined and has encouraged me to do even more than I was before in regards to client communication.

Cons

I had some issues at first with the Keap phone number, but they did get it fixed, although it took quite a while. The one thing that I am missing right now with them is recurring invoicing because I would have to be the one to enter the client's credit card information in order to do that here, so I am still using another product for that.

Reasons for switching to Keap

I switched from ConvertKit and Dubsado because I can now do it all in one place instead of having two services, which makes things much more streamlined and takes less time for communication.

Bob

Company size: 51-200 employees

Industry: Retail

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

August 2019

I love Infusionsoft

I have enjoyed using Infusionsoft for 4 years. It is a great value for what you get. Onboarding is costly but monthly fees are reasonable. Support is mostly provided by 3rd parties.

Pros

Easy to use. I can create Campaigns and email marketing Does a great job of segmenting customers

Cons

Search options are limited Onboarding costs are high

Reasons for choosing Keap

The cost and ease of use helped me make my decision.

Reasons for switching to Keap

I needed an email marketing program that would work with the CRM. Salesforce added quite a bit of cost to be able to do email marketing.

Response from Keap

Bob, Thank you so much for the high marks and your valuable feedback! So glad to hear the power of the product is beneficial to you and your business! All the best, Paige, Social Media Specialist at Keap

Replied August 2019

Tammy

Company size: 2-10 employees

Industry: Fine Art

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2022

Large learning curve for Keap

Once you learn all the features you see how powerful and helpful this software can be.

Pros

The pipeline feature and the ease of moving customers through the pipeline for various actions to occur.

Cons

Without an outside company guiding us there was a large learning curve to learn all of the features.

Reasons for choosing Keap

Strong recommendation from an outside marketing company we were working with.

Reasons for switching to Keap

Suggestion of another marketing company we were working with.

Response from Keap

Hi Tammy, Thank you so much for taking the time to leave a review. We're happy to hear that Keap's features have assisted with your customer journey. I will share your feedback about the learning curve with our software with the right teams here so we can work to create a simpler experience for our customers. I encourage you to check out our educational resources on our website and lean on our team when you have any specific questions.

Replied June 2022

User Profile

Fabiola

Verified reviewer

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

July 2021

A software to recommend, no doubts!

It has been great, every time i scheduled a campaign or build my funnel i thanked for a great software easy to use

Pros

What i like the most is the way it tracks mu leads from a campaign and how automations work. It allows me to follow leads on every step of my funnel

Cons

I like every feature of it, however price could be a little high compare to other platforms with similar features but less expensive

Reasons for choosing Keap

I tried it because someone recommended me

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