# ZoomInfo Chat Software Reviews, Demo & Pricing - 2026 > Review of ZoomInfo Chat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/marketing/insent-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / ZoomInfo Chat Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # ZoomInfo Chat 2026: Benefits, Features & Pricing Wondering if ZoomInfo Chat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview ZoomInfo Chat 4.9 [(17)](https://www.softwareadvice.com/marketing/insent-profile/#reviews) Pricing Starting at $500.00 per month ### About ZoomInfo Chat Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances human-first, highly-targeted experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone. Wondering if ZoomInfo Chat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## ZoomInfo Chat User Interface ## Popular ZoomInfo Chat Alternatives Main Product ZoomInfo Chat 4.9 [(17)](https://www.softwareadvice.com/marketing/insent-profile/#reviews) Ratings Breakdown - 4.94Ease of use - 4.88Value for money - 5.0Customer support - 4.76Functionality Pricing Starting at $500.00 per month Get Price Alternative Product [Drift](https://www.softwareadvice.com/live-chat/drift-profile/) 4.5 [(200)](https://www.softwareadvice.com/live-chat/drift-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.12Value for money - 4.37Customer support - 4.34Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) 4.5 [(3055)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.39Value for money - 4.37Customer support - 4.30Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.7 [(908)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Jobin.cloud](https://www.softwareadvice.com/crm/jobin-cloud-profile/) 4.7 [(172)](https://www.softwareadvice.com/crm/jobin-cloud-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.57Value for money - 4.66Customer support - 4.54Functionality Pricing Starting at $8.99 per month Get Price ## ZoomInfo Chat Pricing and Plans Starting price: $500.00 per month Free Trial Free Version Basic $500.00 per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ZoomInfo Chat Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of ZoomInfo Chat A/B Testing Alerts/Escalation Appointment Scheduling Audience Targeting Campaign Personalization Chatbot Communication Management Contact Database Conversion Tracking CRM Customer Segmentation Customizable Branding Dashboard Data Import/Export Engagement Tracking Event Triggered Actions Group Messaging Human Handover Lead Capture Lead Distribution Lead Engagement Lead Generation Lead Notifications Lead Nurturing Lead Qualification Lead Segmentation Lead Verification/Validation Live Chat One-to-One Messaging Performance Metrics Personalization Pipeline Management Prioritization Proactive Chat Real-time Consumer-facing Chat Real-time Conversations Reporting/Analytics ROI Tracking Segmentation SMS Messaging Target Account Identification Website Visitor Tracking ## ZoomInfo Chat Integrations Salesforce Sales Cloud Integration rated undefined from -1 review HubSpot Marketing Hub Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Marketo Engage Integration rated undefined from -1 review Salesforce Marketing Cloud Account Engagement Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review ## ZoomInfo Chat User Reviews Overall Rating 4.9 Ratings Breakdown 5 94% 4 6% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.9 Customer support 5.0 Functionality 4.8 Have you used ZoomInfo Chat and would like to share your experience with others? Georgey J. Verified reviewer Industrial Automation 51-200 employees Used daily for less than 12 months Review source Reviewed March 2020 An Honest review from an Insent hands-on user 5 Insent along with my Hubspot has really helped me personalize the experience for my ABM strategy. Insent has a seamless integration with HubSpot which has really helped us to identify and keep tabs on our prospects. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Account-Based Marketing - Personalized experiences Lead Qualification Cons: No mobile app Noticed few bugs which I have reported Reasons for choosing ZoomInfo Chat Insent is great for chat purposes and in companies where there is a need for a fast response. It's great for engaging with visitors and converting them. The integrations really help to make the experience better for our prospects. Read More VR Verified Reviewer Computer Software 2-10 employees Used daily for free trial Review source Reviewed March 2021 THE Chatbot for ABM 5 Because of Insent's human-first approach and phenomenal customer support, we can get moving a lot faster - we don't have to laboriously plan out every conversational scenario for a bot-first tool. Super smart team, fast product iteration, and a great price point - plus the integrations that make ABM a snap - make for a great experience overall. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Routing to account owners and have them instantly answer/engage on Slack is a game-changer for ABM shops. They do this through integrations with our tech stack. I also like that they ID companies via reverse IP lookup, so we can still route to the right person even when we don't know who is on the site. It's also awesome that you can do custom pathways and experiences, so we can make sure the experiences and conversations aren't annoying. Cons: They iterate really quickly, and, while it's great for remedying any problems, it can be hard to keep up. Reasons for choosing ZoomInfo Chat Price, integrations, the ABM experience, and killer customer support. Read More OH Olivia H. Verified reviewer Computer Software 51-200 employees Used daily for less than 6 months Review source Reviewed May 2021 Great chat software with strong product and incredible customer support 4 So far, the experience has been really positive. It's been super helpful to have support throughout the onboarding process to assist us in getting set up. Our rep has also been very proactive and attentive after onboarding to make sure we're getting value from the tool. We are seeing positive results in terms of engagement and qualified leads from chat. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: This tool is straightforward and easy to use. I love the logic you can use to build out targeted chats - you can segment based on HubSpot lists and properties as well as by url. I like that you can create bot chats with automation, but you can also point conversations directly to a member of your team. I also like that reps can chat out of the insent platform or out of Slack. Their analytics are also very useful for measuring and evaluating conversations. I love that the product team is constantly releasing improvements (their velocity is impressive!) and that they seriously consider and quickly implement customer feedback. Our account manager, \[SENSITIVE CONTENT HIDDEN\], has been incredibly hands on and helpful, and has kept us moving forward, answering questions and helping us get set up and successful. I appreciate how proactive he is, and how he has gotten to know and understand our business and use case. Cons: As a relatively new product, Insent is built to function for pretty straightforward use cases. There are some useful features that do not exist (yet). However, in being new, they are able to quickly and easily make product improvements. Reasons for choosing ZoomInfo Chat Drift is really expensive and included a lot of functionality that we did not need or intend to use. Reasons for switching to ZoomInfo Chat Our previous tool had extremely limited functionality. Read More ML Matt L. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 12 months Review source Reviewed March 2020 Easy to set up; easy to use 5 We're using the software to communicate directly with individuals who visit our website and then qualify them for further sales follow-up. We've found it to be a lot more helpful and effective than FAQ pages or generic bot responses, and we've gotten positive feedback from prospects/customers who converted to clients. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's very easy to set up and start using. Usually companies say their tech is easy, but then it takes 4 engineers and a bunch of luck to get it up and running. This process was very smooth from the beginning and only took one person a few hours to go fully operational. Cons: It only has a couple of integrations, currently, and it would be very helpful if we could integrate this into ZenDesk. Reasons for choosing ZoomInfo Chat It has more robust features and is easier to use. Read More AW Alex W. Verified reviewer Computer Software 51-200 employees Used daily for less than 6 months Review source Reviewed May 2021 A sure way to elevate your website chat 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \-The Chatflow builder is incredibly easy to use. You can get started in minutes -The integrations are super robust. We use the Slack/SFDC/Hubspot integrations and they all work seamlessly. Set up was easy - Getting started has been really easy - something that is very important for a lean team! I love their functionality like instant calendar booking, page specific chatflows and reverse IP lookup -Their Customer Success team is top notch. They preconfigured the platform to allow us to get up and running quickly. They also incorporate our suggestions in their product cycle . Insent is a true partner! Cons: \-Since it's a newer platform, the tool doesn't have the largest integration library. This hasn't been an issue for us since they aren't missing anything that is mission critical. Reasons for choosing ZoomInfo Chat The entire Insent team has an aggressive roadmap and a great vision. Their excitement is contagious. Unlike other tools Insent doesn't feel like a vendor but rather a partner. Read More AK Ajeesh K. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 6 months Review source Reviewed March 2020 Best tool to engage with website visitors in real time 5 Insent has been very helpful for our lead generation, prospects are more willing to submit their emails to our bots than our forms. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Using insent has been a great experience for us. Our top of the funnel strategy has been very effective, we are able to qualify our leads a lot better and then pass it on. Cons: I have noticed a few bugs while working which I have reported. Reasons for choosing ZoomInfo Chat Based on our Hubspot list, Insent makes it better for us to optimize on our ABM strategy! When anyone from our Hubspot list visits our website, we get an alert if they engage with our website which makes it super easy for us to take it further. Our SDR’s have made different Hubspot lists for different segments of target audience, prospects from different list get a different experience rather than a generic experience which has made our sales approach very focused. Read More VR Verified Reviewer Marketing and Advertising 11-50 employees Used daily for less than 12 months Review source Reviewed March 2020 Buying experience is very important for our customers, we try to make it as smooth as possible. 5 Their customer success team is great, they made the onboarding super easy! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The product is really great! The qualification and Identification is based on three things - Marketing Automation / CRM - Reverse IP Resolution - Website Behaviour - Based on the time spent , pages visited, downloaded a case study etc. Very well thought through, either ways the SDR’s will get an alert if there is a qualified prospect hence best leads will always be alerted to SDR’s. This has really helped us make our engagement better with our prospects. Cons: For now, only Hubspot, Marketo and Salesforce Integration is possible. Vendor Response Thanks a lot for the great review and feedback. More integrations (Pardot, Salesforce, Zapier, Slack already shipped) are coming. We want to play well in the MarTech landscape with all of our partners. Replied March 2020 Read More Lisa B. Verified reviewer Computer Software 11-50 employees Used daily for less than 6 months Review source Reviewed November 2020 Not your basic chatbot! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: With a plethora of chat bot options on the market, it was hard to determine which would be best for our needs. I'm so happy we found Insent! The technical integrations with SFDC and Hubspot and Slack are everything we need to get this fully adopted across my company (both sales and marketing). They leverage our IP to Business data connection so it de-anonymizes visitors and gets them engaged immediately. The branching logic to given custom pathways for visitors (we have a diverse set target audiences), is the best I've seen in any chatbot to date! Cons: There were a few hiccups in implementation, but the customer support team was incredibly helpful in troubleshooting everything so it was no burden on us. Reasons for switching to ZoomInfo Chat We outgrew the previous chatbot that was on the cheaper side. So glad the investment has been made for a real, hassle-free chatbot for our growing company. Vendor Response Thanks a lot, Lisa. We will continue to be amazing at customer success. Keep an eye out more the new features we are rolling out :) Replied November 2020 Read More JM Jessica M. Verified reviewer Computer Software 51-200 employees Used daily for less than 12 months Review source Reviewed April 2023 Great product with reasonable price. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ZoomInfo Chat is a simple solution that enables me to communicate with team members and clients. It's also useful for swiftly getting answers to queries or providing assistance. The chat interface is simple to use and assists me in rapidly finding the information I want. Cons: In my opinion, they have performed admirably. My primary request is for more integrations, which I anticipate will be available soon. Read More KU Kannan U. Verified reviewer Computer & Network Security 2-10 employees Used daily for less than 12 months Review source Reviewed March 2020 Great product for demand gen teams! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Insent is really helpful for us. Our Inbound campaign has been very efficient after using Insent. We know which prospect came from which campaign CTA which is good context for our SDR’s to ask the right questions to our prospects and engage better. Cons: Difficult to find previous visitors who SDR has already connected to over slack. Vendor Response Thanks for the feedback and being one of the earliest customers of Insent. We are shipping a feature to pull the history of chats to Slack. We are also adding further details of the visitor (data enrichment) to Slack and our chat backend. Please stay tuned. Keep the feedback comin' :) Replied March 2020 Read More Showing 1 - 10 of 17 Reviews Load More Reviews ## Other Top Recommended Live Chat Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24125) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16383) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4465) Recently recommended **0** times Stuck Between Options? Our experts can help you compare ZoomInfo Chat with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice