# INSIDE Software Reviews, Demo & Pricing - 2026 > Review of INSIDE Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/marketing/inside-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / INSIDE Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/marketing/inside-profile/reviews/) # INSIDE 2026: Benefits, Features & Pricing Wondering if INSIDE is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview INSIDE 4.6 [(41)](https://www.softwareadvice.com/marketing/inside-profile/reviews/) Pricing Starting at $120.00 per month ### About INSIDE INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance sectors connect with customers via chatbot, email, SMS, video call and other communication channels. Agents can target clients based on location, purchase history or journey and manage multiple conversations using a centralized dashboard. INSIDE's channel management system leverages natural language processing (NLP) technology and behavioral, geographical or transactional filters to route conversations across agents. Professionals can use saved responses, serialized coupons, co-browsing capabilities, live video chat and drag-and-drop product recommendations to improve customer experience. Additionally, managers can identify VIP or returning clients and engage with them to resolve issues. INSIDE facilitates integration with various third-party systems such as Salesforce, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via live chat, documentation, email and other online measures. Wondering if INSIDE is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## INSIDE User Interface ## Popular INSIDE Alternatives Main Product INSIDE 4.6 [(41)](https://www.softwareadvice.com/marketing/inside-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.47Value for money - 4.51Customer support - 4.37Functionality Pricing Starting at $120.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) 4.5 [(3055)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.39Value for money - 4.37Customer support - 4.30Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price ## INSIDE Pricing and Plans Starting price: $120.00 per month Free Trial Free Version Basic $120.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## INSIDE Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of INSIDE A/B Testing Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Attribution Modeling Audience Analytics Audience Engagement Automated Responses Behavioral Analytics Behavior Tracking Campaign Analytics Campaign Management Chatbot Chat Transcript Code-free Development Collaboration Tools Communication Management Contact Management Content Management Conversion Tracking CRM Customer Database Customer Engagement Customer Experience Management Customer History Customer Profiles Customer Segmentation Customer Service Analytics Customizable Branding Customizable Fields Customizable Templates Dashboard Data Import/Export Data Visualization Document Storage Drag & Drop Email Management Engagement Tracking Event Scheduling Event Triggered Actions Feedback Management Gamification Geotargeting Inbox Management Intent Recognition Interaction Tracking Interactive Content Knowledge Base Management Lead Capture Live Chat Meeting Management Moderation Monitoring Multi-Channel Management Multi-Language Multimedia Support Multiple Camera Feeds Multistreaming Natural Language Processing Offline Form Performance Metrics Performance Monitoring Personalization Proactive Chat Queue Management Real-Time Analytics Real-time Broadcasting Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Reporting Reporting/Analytics Reporting & Statistics Rules-Based Workflow Scheduling Screen Sharing Search/Filter Sentiment Analysis Session Recording Single Sign On Social Media Integration Social Media Streaming Surveys & Feedback Tagging Two-Way Audio & Video Video Call Recording Video Chat Video Conferencing Video Streaming Video Support Visual Analytics Workflow Management ## INSIDE Integrations Salesforce Service Cloud Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review ## INSIDE User Reviews Overall Rating 4.6 Ratings Breakdown 5 63% 4 32% 3 2% 2 2% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.5 Customer support 4.5 Functionality 4.4 PB Patricia B. Verified reviewer Retail 1001-5000 employees Used daily for more than 2 years Reviewed October 2020 Joy of Inside 5 I quite enjoy using inside. It makes the job easy to do on a daily basis. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: I like how easy it is to click and add a message to the customer, send them offers, or transfer them to another department if necessary. Cons: At times there are glitches that need to be fixed when an update is made. Reasons for switching to INSIDE It was a business decision. Read More KL Karl Anthony L. Verified reviewer Outsourcing/ Offshoring 10000+ employees Used daily for more than 2 years Reviewed October 2020 INSIDE tools review 5 I have been using the tool more than two years and I can say it did the job well done on helping me cater the customers needs with ease of use. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: user friendly and no problems with using with my other tools. Cons: Sometimes slow on response, and I get more than two customers at a time. Read More sh sofiane h. Verified reviewer Luxury Goods & Jewelry 10000+ employees Used monthly for less than 2 years Reviewed October 2020 There are always rooms for improvements 2 Ratings Breakdown 3 Ease of use 3 Value for money 2 Customer support 4 Functionality Pros: The fact we can see browser history and the integration with the website Cons: The deployment of new features and cutomization have always problem Integration with Salesforce is not so good Read More ps pietro s. Verified reviewer Luxury Goods & Jewelry 10000+ employees Used daily for more than 2 years Reviewed October 2020 PF Inside review - Live chat 4 Quite good in terms of exchanges. Not always easy to discuss possible new features implementations Ratings Breakdown 4 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: User Interface is intuitive and easy to use Cons: Reporting section is not friendly and very hard to customize in order to have relevant information to drive the business Read More PV Prashant V. Verified reviewer Banking 201-500 employees Used daily for more than 2 years Reviewed October 2020 Inside tool review 5 Great journey overall Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: One of the best tool used to chat with customer, its been 2 days and never faced a latency or outage from inside. Great journey overall Cons: Features to manually remove or put people on limited Read More XA Xiaoqing A. Verified reviewer Retail 201-500 employees Used daily for more than 2 years Reviewed October 2020 Review on Livechat 5 NA Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Easy to navigate, change settings, able to do it alone, other users are able to do so. Cons: some features wanted was only available at the later part, eg VA. Read More TS Tammy S. Verified reviewer Retail 10000+ employees Used daily for more than 2 years Reviewed October 2020 Chat for our Organization 4 Ratings Breakdown 4 Ease of use 4 Customer support 4 Functionality Pros: It is simple to run reports and find any type of data needed. Nice user interface as well Cons: It can be somewhat buggy but in general runs well Read More JO Jeannette O. Verified reviewer Retail 11-50 employees Used weekly for less than 2 years Reviewed October 2020 Great support 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Getting adjusted to any new software takes a moment but the best part of this is the immediate help and support I've gotten from the INSIDE team. From getting accustomed to the software to implementing new changes and adjustments, their support team has always been responsive and helpful to make this work for us. The visuals and overall use is pretty self explanatory and a fantastic way to visualize the way our customers shop and view our inventory. It's allowed us to understand their needs and be able to make suggestions and secure sales. Cons: Setup was tricky to do on our own, but the support team was great at helping us with that. Read More SB Shannon B. Verified reviewer Health, Wellness and Fitness 51-200 employees Used daily for less than 6 months Reviewed October 2020 Feedback 4 not too bad, just a little more 'clunky' than hoped Ratings Breakdown 2 Ease of use 3 Customer support 2 Functionality Pros: Its data collection and reporting accessibility Cons: The limitations around customising to our needs. e.g. you can not fwd and reply to an email all at once - you have to go back in and find it after completing one of these two. emails also double up, and these double ups are not filtered out i.e. double the workload and effort as 2 different people can pick up duplicate emails. The flow on effects, that changes to operator settings have to restrictions applied i.e. if you take the 'cherry picking' option away, you can't pick up an email you were working on with ease - you need to dig into the system to do so Reasons for switching to INSIDE To improve company efficiencies, allow for multiple users to have access and to monitor and report on tasks and SLA's. Read More HQ Horace Q. Verified reviewer Information Technology and Services 10000+ employees Used daily for more than 2 years Reviewed October 2020 Review for Inside 4 Ratings Breakdown 3 Ease of use 4 Functionality Pros: flexible of select details that we want. Cons: The speed of show the report- data too much Read More Showing 1 - 10 of 41 Reviews [See All Reviews](https://www.softwareadvice.com/marketing/inside-profile/reviews/) ## Other Top Recommended Live Chat Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24125) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16383) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4465) Recently recommended **0** times Stuck Between Options? Our experts can help you compare INSIDE with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice