Intercom vs Microsoft Outlook

RATING:

4.5

(1045)

Intercom has 1045 reviews and a rating of 4.51 / 5 stars vs Microsoft Outlook which has 1910 reviews and a rating of 4.52 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (1045)
4.5 (1910)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 2, 2024
April 12, 2024
Pros/Cons
  • Pros

  • What I like most about Intercom is that it makes conversing with our customers super easy.
  • It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.
  • Cons

  • Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.
  • It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.
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  • Pros

  • I can even add an image to my signature which is a very attractive feature. The customer care team were very responsive when I had a problem last year.
  • Easy to access the mail service and friendly support for customized subscriptions of the application. The scheduling option is quite good and mobile access of the mails is very useful at the times.
  • Cons

  • It is hard to transition from Gsuite to Microsoft outlook. Nothing is inherently wrong with Outlook, but it is different enough to be annoying.
  • It can look different depending on whether or not you're using it with the online web app or with the desktop application, so it can be confusing if you're not used to it.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos