# InTouch Software Reviews, Demo & Pricing - 2026

> Review of InTouch Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/marketing/intouch-follow-up-profile

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InTouch

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Overview

[Reviews](https://www.softwareadvice.com/marketing/intouch-follow-up-profile/reviews/)[Alternatives](https://www.softwareadvice.com/marketing/intouch-follow-up-profile/alternatives/)

# InTouch 2026: Benefits, Features & Pricing

Wondering if InTouch is right for your organization?

Our Lead Management Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

InTouch

3.8

[(38)](https://www.softwareadvice.com/marketing/intouch-follow-up-profile/reviews/)

Pricing

Pricing available upon request

### About InTouch

InTouch is a software that allows businesses in the health and fitness industries to manage their customer engagement in an easy and effective way. It is a cloud-based application that can be accessed anywhere and on any device.

InTouch has many different functionalities, including the ability to create and send automated emails, manage leads and contacts, send SMS messages, and collaborate with other users in real-time messaging. It also lets users track follow-up activities and monitor the performance of individuals against defined goals.

InTouch allows businesses to create onboarding and retention plans and use the centralized dashboard to track key performance indicators (KPIs) via actionable analytics. Other features include reporting, campaign management, presentation creation, scheduling, and more.

Wondering if InTouch is right for your organization?

Our Lead Management Software selection experts can help you in 15 minutes or less.

## InTouch User Interface

## Popular InTouch Alternatives

Main Product

InTouch

3.8

[(38)](https://www.softwareadvice.com/marketing/intouch-follow-up-profile/reviews/)

Ratings Breakdown

-   3.66Ease of use
-   4.40Value for money
-   4.38Customer support
-   3.50Functionality

Pricing

Available upon request

Get Price

Alternative Product

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4.8

[(2128)](https://www.softwareadvice.com/email-marketing/systeme-io-profile/reviews/)

Ratings Breakdown

-   4.65Ease of use
-   4.86Value for money
-   4.85Customer support
-   4.68Functionality

Pricing

Starting at $17.00 per month

Get Price

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Ratings Breakdown

-   4.56Ease of use
-   4.49Value for money
-   4.52Customer support
-   4.49Functionality

Pricing

Starting at $9.00 per month

Get Price

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Ratings Breakdown

-   4.24Ease of use
-   4.34Value for money
-   4.39Customer support
-   4.46Functionality

Pricing

Starting at $15.00 per month

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[(2297)](https://www.softwareadvice.com/marketing/mailerlite-profile/reviews/)

Ratings Breakdown

-   4.59Ease of use
-   4.71Value for money
-   4.77Customer support
-   4.54Functionality

Pricing

Starting at $12.00 per month

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4.5

[(17630)](https://www.softwareadvice.com/crm/mailchimp-profile/reviews/)

Ratings Breakdown

-   4.38Ease of use
-   4.36Value for money
-   4.17Customer support
-   4.36Functionality

Pricing

Starting at $13.00 per month

Get Price

## InTouch Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## InTouch Features

-   Popular features found in Lead Management
    
    Campaign Management
    
    Contact Management
    
    CRM
    
    Lead Capture
    
    Lead Segmentation
    
    Prospecting Tools
    
    Reporting/Analytics
    
    Task Management
    
    Workflow Management
    
-   More features of InTouch
    
    Activity Dashboard
    
    Activity Tracking
    
    Alerts/Notifications
    
    API
    
    Autoresponders
    
    Calendar Management
    
    Campaign Analytics
    
    Campaign Scheduling
    
    Campaign Segmentation
    
    Chat/Messaging
    
    Click Tracking
    
    Customer Segmentation
    
    Customizable Branding
    
    Customizable CTAs
    
    Customizable Forms
    
    Customizable Templates
    
    Customization
    
    Data Import/Export
    
    Document Storage
    
    Drag & Drop
    
    Drip Campaigns
    
    Email Management
    
    Email Marketing
    
    Email Templates
    
    Email Tracking
    
    Event Triggered Actions
    
    Interaction Tracking
    
    Landing Pages/Web Forms
    
    Lead Engagement
    
    Lead Generation
    
    Lead Management
    
    Lead Notifications
    
    Lead Nurturing
    
    Marketing Automation
    
    Mobile Access
    
    Multi-Channel Communication
    
    Performance Metrics
    
    Personalization
    
    Real-Time Data
    
    Real-Time Notifications
    
    Reminders
    
    Reporting & Statistics
    
    ROI Tracking
    
    Sales Analytics
    
    Sales Forecasting
    
    Sales Reports
    
    Sales Trend Analysis
    
    Segmentation
    
    SMS Marketing
    
    Social Media Integration
    
    Template Management
    
    Third-Party Integrations
    
    Web Forms
    

## InTouch Integrations

MotionSoft

Integration rated undefined from -1 review

CSI Spectrum

Integration rated undefined from -1 review

Zapier

Integration rated undefined from -1 review

## InTouch User Reviews

Overall Rating

3.8

Ratings Breakdown

5

34%

4

26%

3

24%

2

16%

1

0%

Secondary Ratings

Ease of Use

3.7

Value for money

4.4

Customer support

4.4

Functionality

3.5

LC

Leland C.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Intouch

3

We use it everyday and love it!

Ratings Breakdown

3

Ease of use

5

Value for money

4

Customer support

3

Functionality

Pros:

Yes it is easy to use and easy to train others.

Cons:

I wish it could recognize repeat attendees of our health club easier so we could train our front desk.

Read More

KA

Kyle A.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Gym leads

4

It’s a nice spot to keep leads but isn’t the most user friendly

Ratings Breakdown

3

Ease of use

3

Customer support

3

Functionality

Pros:

Talks to other software for booking automation, texting, lead tracking

Cons:

Too intricate, too small (difficult to see and click), too many unnecessary steps, schedule disappears when going back to calendar

Reasons for choosing InTouch

Cost and set up

Read More

BS

Brooke S.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

MindBody User

2

I do not view InTouch as a system that adds a lot of value to our business.

Ratings Breakdown

2

Ease of use

3

Value for money

4

Customer support

2

Functionality

Pros:

Integrates with our customer management system.

Cons:

Does not fully match how our business runs. Integration does not go both directions so there is a lot of manual work to cancel members then put them back in to any sales pipeline.

Read More

LM

LISA M.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

Intouch and Fitness Prospecting Go Hand in Hand

4

The connection to our BOSS system-eagreements is essential to the presentation of our sales and the simplicity.

Ratings Breakdown

4

Ease of use

5

Customer support

4

Functionality

Pros:

Easy to maneuver- bright colors make it easy to read. Love the features of the notes that can be accessible to everyone on my team.

Cons:

The "Calling feature" --you have to jump through hoops in order to receive status of "made" calls!

Read More

KK

Kaniel K.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

InTouch Review Wellbridge

5

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

How easy it is to keep my updated on daily task. Makes my job easier

Cons:

Some flaws that come with updates but they are fixed eventually.

Read More

EB

Emily B.

Verified reviewer

Sports

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

Intouch Review

3

Overall it does what i need it to do for my job. Dont have many complaints

Ratings Breakdown

4

Ease of use

3

Functionality

Pros:

Its easy to use and navigate. I like that its quick to earn

Cons:

So issues and updates needed every now and then

Read More

KB

KRISTIN B.

Verified reviewer

Facilities Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

InTouch Drive a downgrade from INTOUCH Follow UP

2

I found the upgrade to be a downgrade. We did not want to switch, but were given no option to maintain the prior version we were using: InTouch Follow Up.

Ratings Breakdown

2

Ease of use

2

Functionality

Pros:

I can't say I see the Pro... it has been a big set-back having to change from the prior version. If it's not broken/why fix it?

Cons:

Difficult to access leads. We have not been able to integrate with our CSI software yet.

Reasons for switching to InTouch

We were forced to do so.

Read More

AK

Aydan K.

Verified reviewer

Retail

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Onelife Fitness

5

Ratings Breakdown

5

Ease of use

5

Functionality

Pros:

The easy communication between myself and my leads.

Cons:

The leads lag sometimes and don’t always load.

Read More

MM

Matthew M.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Settling in but good at what it does....Would love to provide feedback on build outs

4

Helpful

Ratings Breakdown

4

Ease of use

4

Value for money

4

Customer support

3

Functionality

Pros:

I like that it interacts with Motion Soft now. Took a long time though

Cons:

I would like to be able to provide feedback on my companies needs to build out specific things.

Reasons for choosing InTouch

Price

Reasons for switching to InTouch

Changed companies

Read More

aw

alan w.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Limited Features

4

Fairly good software, does what it promises; but could be a much more powerful utility.

Ratings Breakdown

4

Ease of use

3

Functionality

Pros:

Product is easy to use. Simplistic, fairly intuitive.

Cons:

The interface- it would be more useful if, for instance, 1) one could view several customer detail info at a time (rather than just individually). 2) while in list-view, display more info about each customer, so one need not dive into each individual file to see relevant information. These two items alone would make it much more efficient to compare separate entries. 3) the Search Feature is too limited. Expand this, so that the user can search his/her notes. For instance, search "asked about basketball courts reservations", etc.

Read More

Showing 1 - 10 of 38 Reviews

[See All Reviews](https://www.softwareadvice.com/marketing/intouch-follow-up-profile/reviews/)

## InTouch Popular Comparisons

[Systeme.io vs InTouch](https://www.softwareadvice.com/marketing/intouch-follow-up-profile/vs/systeme-io/)[Brevo vs InTouch](https://www.softwareadvice.com/scheduling/brevo-profile/vs/intouch-follow-up/)[ActiveCampaign vs InTouch](https://www.softwareadvice.com/crm/activecampaign-profile/vs/intouch-follow-up/)[MailerLite vs InTouch](https://www.softwareadvice.com/marketing/intouch-follow-up-profile/vs/mailerlite/)[Mailchimp vs InTouch](https://www.softwareadvice.com/marketing/intouch-follow-up-profile/vs/mailchimp/)[HubSpot Marketing Hub vs InTouch](https://www.softwareadvice.com/compare/119437-HubSpot-Marketing/vs/242608-intouch-follow-up/)

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