The iPost team has been tremendous in helping us to make the most of our email marketing campaigns and use the tool in ways we never would have thought of. They've also been able to help us with custom solutions to meet business needs in ways no other ESP can.

We love how customizable iPost is — particularly the organization of subaccounts and conversion tracking. We're able to get immediate visibility into the performance of our eCommerce campaigns, beyond opens and clicks. The conversion tracking is also very customizable and we're able to pass in custom variables to see if we're selling more from mobile or desktop, etc.

I would like to be able to do more with historic reports across subaccounts.

Overall we like iPost, it has helped us accomplish our goals as we've grown the past few years, more than our last ESP was able to. However, as we continue to grow and look toward the future, it's unsure that iPost will be able to keep up with our needs. But we've been informed there are new services/recommendations being made available to us so we are definitely looking forward to seeing what new type of partnership we can develop with iPost in the additional year we signed on for.

The frontend usability. Our last ESP was more backend, meaning everything we needed to set up had to be done through them. The go-between time and annoyance of not having control over our own data was irritating. With iPost though, we are able to do almost everything ourselves and what we can't, we can ask for assistance. iPost is much more user-friendly.

While reporting has come a long way in iPost it is still lacking in customization and ease of use. Pulling data takes a long time, especially because our brands are set up separately, we often have to set up tables or export data multiple times and then compile it together. We also would like a more robust way to view our segmentation. i.e. to be able to only code one email but report on the customer level of what segment they are part of versus just the campaign level.

The implementation of iPost can be customized to meet business specific needs. We really like that we were able to figure out a way to bring over our existing sending IPs and Domains with their quality reputations and that we did not have to warm new IPs or use shared IPs.

The reporting interface needs a lot of work. The UI can be really slow to load. There should be more out of the box reporting standard. There is a heavy dependence on one-off customizations. Please add support for seed lists.

We were thrilled with the relative ease of migration and integration across the various platforms. Service was strong, deliverability improved, and business results were there.

My team applauded iPost for dedicated attention to migration from another platform. The transition was easy and set us up for a strong partnership. We were able to integrate a range of partners to ensure our emails were robust and right for our customer - from ratings and reviews to feeds from our social content, iPost helped us drive click thrus. iPost also integrated with our data warehouse and paid marketing platforms to ensure we captured all customer data and new email names from paid campaigns. They ROCKED IT! iPost also did a great job with deliverability and actually improved over our prior vendor.

We had high expectations for data visualization in our reporting, which was very slow to be produced post-migration.

Excellent experience from start to finish. They built several custom feature sets that were required to integrate with Salesforce. Our business runs as efficiently as can be! We added Zapier to complete the integration and that could not have gone better. From redesigning our Preference form, integration with our website, to keeping us continuously updated throughout the entire process (training too!) [SENSITIVE CONTENT HIDDEN] were are very knowledgeable and professional. I wholeheartedly recommend them, no reservations!!

Integration, ease of use, service and training. Integration with Salesforce and Zapier was very easy!

Nothing thus far, no complaints, everything works well!!

I like the customization of the processes, the automation feature, the data tables and query features and all the extra features it includes, and good API for integrations if you got a developer team.

I had experience some servive down time in the past and some automation errors.

Ipost has been a great partner for us. They provide a solid platform and have A+ customer service. They respond quickly and help fix any issues that come up.

Ease of use Customization Automation of emails

We had a few issues with repeating scheduled events (i.e. birthday emails) but we are working on getting this figured out

I've been able to put multiple clients on this software for fundraising purposes and result in a high amount of success. It's a great service to use, and I recommend to all looking for a cheap software.

I love the usability of the software, the UI is incredibly simple and straightforward. The pathways are the best part---super easy to use and much more streamlined to let users set up campaigns fast and easy to see the metrics they want.

I just wish the set up was only a little quicker. Aside from that its great!

Excellent experience to date. They will even custom build a feature set that may be required to make your business run as efficiently as possible. Just add Zapier to their integration deck which will allow users to integrate to hundreds of web applications.

Ease of use, highly customizable drag and drop journey builder, UI is feature rich without being too cluttered, excellent API and top notch customer service make iPost the ESP to beat.

When we first started working with iPost 2 years ago prior to the new Enterprise system being built out, the customer service was average at best. Since their restructure about 6 months ago, I would now rate their customer service a plus.

Overall I really couldn't be happier. While they might not be well known, I would say in terms of just about everything they are superior to all of the big players (I've tried a bunch).

For virtually anything and everything you would want to do with emails, iPost provides an easy solution. They seem to have taken the best of other platforms and rolled it into a single place. From setting up flows to reporting, everything is there and again, easy to use.

The only improvement I can think of is a Zapier integration, which I think they are working on.

Overall enjoy using the product daily. It helps accomplish the goals we need, the templates are easy to use and contacts are easy to manage. With some of the features under-utilized, I feel like iPost will suit our needs in the future as well. Implementation has been easy & the delivery is stable.

- The drag & drop email creation templates are so easy to use and allows us to embed our themes and create emails easily and dynamically. - Higher delivery rate than other emails tools used before, larger delivery rates. - API easily integrated to our other tools, iPost is used as our sending domain and we haven't had any issues in setting this up. - Fast support that will usually help and solve our issue in a timely manner.

- A lot of difficultly in setting up FTP integration with our internal system, but this is an internal issue we are trying to solve but wished there was a workaround. - Sometimes the drafts do not allow you to save and the screen glitches, forcing you to start over. - There have been times when the system is slow and loading time is rather long.

coming from Klaviyo, I really like the fact that is is extremely easy to use, and you’re getting great value for the price. Anytime there was an issue no matter how small account management and support was there to help and responded promptly.

Account structure, UX, ease of use, support

When switching initially, migration was slower than expected but this was not due to Ipost, we were having issues internally and Ipost helped us by walking us through the correct procedure and processes.

Overall positive experience. But a lot of major problems that we're hoping they'll fix.

This is a developer friendly platform. You write your own SQL queries to manage lists. Their API is EXTREMELY well-documented and easy to integrate.

Open/click data lags about 12-24 hours behind. If you need to leverage that data more quickly, you're SOL. Mailings are often delayed--sometimes one or two hours to finish mailing after the time you schedule (usually better). The dynamic data tables often don't work, so we've had to rely on the SQL platform to build our lists.

The folks we have worked with there have been excellent at solving problems, fixing technical issues and making us aware of upgrades/options. I have been most please with the value and service received.

The IMM platform is easy to use and the reporting is very helpful in understanding delivery statics and retargeting.

As a non-technical user, I don't use the platform from that perspective. As a user, I would say some of the opt-out, spam report or undeliverable download reports are trick to use. I would like an option where only unique email address, as opposed to every failure, was downloaded. They can be quite large.