Iterable vs Mailchimp
Iterable has 48 reviews and a rating of 4.26 / 5 stars vs Mailchimp which has 16880 reviews and a rating of 4.48 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Amazing customer support that's very responsive, knowledgeable and always eager to help. Iterable is very receptive to user feedback, and is constantly improving and building the too.
- The behavioral based segmentation features are very powerful and put a lot of power from the engineering/analytics teams into the marketing team.
Cons
- I only dislike the part of the software where the user fields sometimes looks confusing as there are lots of details that can be found in it.
- Only complaint with iterable is you do not have the ability to recall a send. Wish the emails went out a bit slower in case of emergency... or at least wish you had the option to slow down send times.
Pros
- Mailchimp is super easy to use and was a breeze to set up. Everything was very straight forward and the user interface is very nice.
- I liked that I had never used any type of service like this before and it made it very simple for my husband and I to reach out to folks who were interested in our business.
Cons
- Some legit emails get marked as spam. If too many are marked as spam you run the risk of getting your account suspended or at times deleted.
- Customer support was terrible and when i misunderstood how to use the platform they terminated the relationship because of spam.
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