LeadSquared

RATING:

4.3

(160)

About LeadSquared

LeadSquared is a cloud-based marketing automation and customer relationship management (CRM) solution for businesses of all sizes. It serves clients in industries such as finance, e-commerce, education, health and wellness, marketing, real estate, software and hospitality. LeadSquared helps users to automate tasks such as lead capture, marketing, sales CRM, reporting and analytics. LeadSquared also offers lead scoring, landing pages, marketing and sales insights, segmentation and role-based user access. It can integrate with applications such as Super-Receptionist, Ozonetel, LiveChat, Olark Connector, Zopim and GoToWebinar. The software is available in a subscription pricing model. It runs on most web browsers and also has a dedicated Android and iOS appl...

LeadSquared Pricing

Sales + Mobile CRM Plans: LITE at $25 per user / month (billed annually) PRO at $50 per user / month (billed annually) SUPER at $100 per user / month (billed annually) Marketing Automation Plans: ESSENTIAL at $150 per month (billed annually) BASIC at $400 per month (billed annually) STANDARD at $1200 per month (billed annually) ENTERPRISE at $2500 per month (billed annually)

Starting price: 

$25.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Manage all your products, teams and processes in one platform (digital, call center, or field agent driven). Never, ever miss a sales opportunity.
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LeadSquared Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for LeadSquared

1 - 5 of 145 Reviews

User Profile

Sarah

Verified reviewer

Food & Beverages, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Lead management and nurturing within a single tool

Lead management has become so easy with leadsquared and it allows you to connect with multiple platforms to capture and store the leads. There are few standard integrations that are available or tools like zapier can be used to set it up.

PROS

As we do extensive marketing activities for our organization, it is important for us to use a good CRM to save all the info and use it for promotional content distribution. Leadsquared is a great CRM tool and provides you the best features that you can get. We also do email marketing with the same tool and the leads capturing and nurturing can be done with simple setups.

CONS

No issues faced so far. The tool works great on any browser.

Sunil

Medical Devices, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2022

It’s definitely a good tool to have if you are looking increase efficiency of your sales team

Overall experience has been satisfactory in terms of using LSQ as a CRM tool. Looking forward to try out other features as well to see how it can bring more efficiency to the team.

PROS

The think that I liked the most is the ease of use that comes with LeadSquared & they have pretty decent deck of useful features too.

CONS

As of now there is one thing I am not very satisfied is that there is no planner available or the task calendar is also pretty average.

Reason for choosing LeadSquared

First reason was the ease of use & the free flowing UI is great & the second reason was the excellent customer support

Vendor Response

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Replied December 2022

User Profile

Altaf

Verified reviewer

E-Learning, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2024

A Frustrating Experience of Inefficiency and Disregard

Working with LeadSquared has been a nightmare. They took six months to implement their system, during which they made numerous blunders and constantly changed developers. This caused us to lose business for an extended period. Their customer service is abysmal, showing a lack of concern for the issues we faced. They seem more interested in manipulating situations than resolving them. Even now, we continue to struggle with their platform."

PROS

I found nothing to like about LeadSquared; my experience has been incredibly frustrating.

CONS

I found nothing to like about LeadSquared; my experience has been incredibly frustrating.

Roshan

Insurance, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

A capable Sales CRM for startups and small businesses

Leadsquared has helped us streamline our Lead and Sales funnel management. The team has helped create custom solutions where ever required and has always helped us resolve issues both in the software as well as at the business level.

PROS

Adaptability & Customization Ease of use Easy administration Customer Support

CONS

Reporting suite isn't the best in the industry. Each report works in silos and doesn't really capture the full picture. However, they have been working on it and constantly improving. Email suite and other marketing features have limited use cases. I understand that those aren't the core of the product, so it's ok. But these can get better.

Reason for choosing LeadSquared

Customization options Sales Support Recommended by someone

Vendor Response

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Replied December 2022

shivendra

Financial Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Review - Lakshmishree Investment & Securities Pvt. Ltd.

amazing

PROS

multiple customizable reports at different user levels

CONS

issue in integration with our backoffice

Reason for choosing LeadSquared

communication of my sales representative from leadsquared

Reasons for switching to LeadSquared

customization, mobile app

Vendor Response

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Replied December 2022