Lime CRM

RATING:

4.3

(104)

About Lime CRM

Lime CRM is a customer relationship management (CRM), which helps businesses in utility, real estate, wholesale, construction, machinery, membership and consultancy sectors access and handle customer interactions, history notes, agreements, contacts, to-dos, marketing activities, projects and more on a unified platform. It helps supervisors visualise key performance indicators (KPIs) to streamline decision-making processes in real-time. Lime CRM enables managers to receive calendar or email notifications about added client conversations and create personalized data views by saving specific filters. Businesses can generate reports on follow-up activities, sales pipelines or other metrics and utilize the search functionality to retrieve relevant information from the syst...

Lime CRM Pricing

Lime CRM is offered at €60 per month per user. Free trial is available. All our subscriptions include a service agreement.

Starting price: 

€60.00 per month

Free trial: 

Available

Free version: 

Not Available

Lime CRM comes with pre-packaged features depending on your team and role. With solutions for both sales, marketing and customer service, everyone get a comprehensive overview of your customer and  keep all your customer interactions in one place.

Lime CRM Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Lime CRM

1 - 5 of 103 Reviews

Toralfa

Medical Devices, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Lime CRM

We use Lime in many different ways in the company. But it gives us a complete picture of our products, customers, support and agreements since they all connect to each other. A good platform!

PROS

Lime is easy to use and very useful in making selections from the different tabs. Its great how all the different tabs (business areas) integrate with each other. Its easy to add functions/fields as a administrator.

CONS

The online version is not easy to access on the smartphones. Better if it was an app to download instead.

Reason for choosing Lime CRM

We got great information from the Lime sales person and they were willing to help with the implementation. It was necessary for us to be able to form the system after our business and Lime allows that.

Reasons for switching to Lime CRM

We needed a better CRM system.

Vendor Response

Thank you for the review, Toralfa! We appreciate your feedback about our mobile web client. We are making constant improvements to make it even more user-friendly. We hope you appreciate the changes we have made the past year! All the best, your friends at Lime

Replied March 2022

Sara

Financial Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Lime - Dicom Expense

This has helped us keep track of our prospects and customer in a way better way than previous solutions with excel sheets etc. Now we have one installed process which could be better on our end, but as CRM's go, we have everything we need with Lime.

PROS

Easy to use, integration was a bit tricky since we had a lot of customization done, but always satisfied with our salesperson, [SENSITIVE CONTENT HIDDEN]. I like the way it is configured and that the functionality is wide, a lot of tiles and you can configure it with personalized filters.

CONS

There could be more manuals/instructions - we find the statistics module a bit difficult and therefor are we not getting everything possible out of the application. Ideally, it would also be a full on cloud solution with the same functionalities as the on prem, but they are getting there.

Reason for choosing Lime CRM

The trust we felt with [SENSITIVE CONTENT HIDDEN] as our salesperson, really sealed the deal.

Vendor Response

Hi Sara! Thank you for the feedback. And just to keep you updated about our cloud functionalities, we have worked hard the last 6 months to develop our cloud solution to a product that is compatible with all the important functionalities that we already offer in our on-prem solution. The only functionalities not supported by cloud are the add-ons that we are replacing with new add-ons which will be available in cloud. We hope that this will be helpful for you in using Lime CRM onwards!

Replied September 2021

Jim

Maritime, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2023

my review

We have now control on our products and customers

PROS

easy to have control on our products and on what customers the products are connected to

CONS

should be more ad on´s included in standard

Reason for choosing Lime CRM

little cheaper for us and fits us well

Mattias

Insurance, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Easy to adminster

Easy to administer and to use.Filters and views make it possible to see what you are most interested in. A big challenge is to get the user to register relevant data in the system.

PROS

The access to self-administer certain parts of the system. Change text and add / delete fields without having to hire a consultant. Make it fast to help the user customize the system.

CONS

Integrations with our own business systems partly due to the installation "on premise" instead of cloudsolutuion hosted by Lime. Desktop client functionality is not fully implemented in web client

Reason for choosing Lime CRM

Lundalogik's configuration process is well defined and indicates a lot of experience of customer adaptations, but also knowledge of Lime as a system and its possibilities. Support and management is also a strong factor where Lundalogik had by far the best offer.

Vendor Response

Hi Mattias and thank you for reviewing Lime CRM! It warms our hearts to hear that you find it easy to use and customize. If you struggle with users not registering data as directed, don't hesitate to reach out to us and we can help out with user trainings. Best regards, your friends at Lime

Replied March 2022

Jörgen

Wholesale, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Malux thoughts on Lime

LIME is supporting Malux to maintain a high level of internal and external customer service. Helps us save alot of time and not letting any case fall behind.

PROS

The customizable product, its owned and developed fully by the same people who sold it. Which can make all the diff when it comes to understanding and meet business needs.

CONS

The lack of a full experience mobile app. The poor integration with Office 365 and calendar synk. The file viewer gui is to elaborate, and missing preview functions for common formats.

Reasons for switching to Lime CRM

We needed a new start of CRM and wanted to work with a software that has full ownership and can make changes to the product to fit our needs.